Hello, @kazemguru,

Thank you for reaching out. While we strive to ensure our themes are as secure as possible, it’s important to understand that no software can guarantee complete immunity from hacking. Security is an ongoing effort, and there are measures you can take to enhance the security of your website.

One crucial step is to ensure that your WordPress core, plugins, and themes are always up to date. This helps patch any known vulnerabilities and strengthens your site’s defenses against potential attacks.

In addition, we recommend using reputable security plugins like “All In One WP Security,” which is fully compatible with our theme.

By staying proactive and implementing these security best practices, you can significantly reduce the risk of your site being compromised. If you have any further questions or need assistance, feel free to reach out.

Regards Andon-Design.

Hello, @IVIadvagency,

We have already replied to your support ticket, please check back our reply there and if needed reply back to it accordingly.

Regards Andon-Design.

Hello, @Bildfabrik,

Apologies for any inconvenience caused. Could you provide more details regarding the specific challenges you’re encountering with the update process for the Udesign Core plugin?

Is the issue isolated to the core plugin itself?

If feasible, could you provide further elaboration or even screenshots of the problem to facilitate a more comprehensive understanding?

You can still contact us via our support system here: https://d-themes.com/udesign-support/

Regards Andon-Design.

Hello, @79design,

Thank you for reaching out again. I apologize for any inconvenience caused. Unfortunately, at this time, the WP-Bakery plugin is not included in the list of recommended plugins for the Udesign theme. As such, importing the demo content with WP-Bakery is not available for now.

Thank you for your understanding and cooperation.

Regards Andon-Design.

Hi. Can you show me the Library where I can see the Studio of designs that can be imported into any given page please? We maybe using your Online School demo, but while we need that for the Courses, we may choose a different header or Hero Banner. Thanks.

Hello, @79design,

Thank you for reaching out. To access the Library containing a variety of pre-built designs, including headers and Hero Banners that can be seamlessly imported into any page, please visit the following link: https://d-themes.com/wordpress/udesign/studio/

Within the Udesign Studio Library, you’ll find numerous templates tailored to different needs and styles. You can browse through them and select the ones that best suit your preferences and requirements.

Regards Andon-Design.

Hello, @SDV2020,

Could you kindly review the provided article to diagnose and troubleshoot the issue at hand? https://elementor.com/help/cant-edit-with-elementor/

Regards Andon-Design.

Thanks for answering. I solved the problem by downgrading Elementor.

Sound’s Good!!

Hello, @hutchmediainc,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards Andon-Design.

It worked, thank you very much!!

You’re Most Welcome!!

Hello, @federicadanti,

Thank you for reaching out! Yes, you can easily manage the site language change on WordPress using our Udesign theme. If you simply want to change the language for your individual profile, follow these steps:

Navigate to your WordPress Dashboard.
Go to "Edit your profile." 
Select the language of your choice.

You can refer to the attached image for visual guidance: https://postimg.cc/c6QTwhPH

If you wish to make your entire site multilingual, we recommend using one of the following plugins, both of which are compatible with our theme:

WPML Plugin
Polylang Plugin

If you have any further questions or need assistance with the setup, feel free to ask.

Regards Andon-Design.

Hello, @matteorox,

Thank you for reaching out. The Udesign theme is a versatile and feature-rich option, providing compatibility with popular page builder like Elementor. If you are familiar with the use of the page builder, you’ll have the flexibility to achieve the design you have in mind.

I recommend exploring the pre-built demos included with the Udesign theme as they showcase the theme’s capabilities. These demos can serve as a great starting point, and by customizing them with the page builder, you should be able to achieve a design that aligns with your vision: https://d-themes.com/wordpress/udesign/#demos-section

Regards Andon-Design.

Hello, @Zuliatec,

Thanks for your contact.

Could you please check your SPAM folder in your email again or try to verify again and let me know the result.

Regards Andon-Design.

Hello, @SoesIT,

Access the WordPress dashboard and navigate to Udesign >> Theme options >> Miscellaneous >> Privacy settings (GDPR). Toggle the corresponding switch to disable GDPR privacy settings and then save the changes. Please consult the provided image for visual guidance: https://postimg.cc/SjBYpScW

Regards Andon-Design.

Great thanks!

You’re Most Welcome!!

Hello, @2TechDeck,

Please update the theme and core plugin again manually by redownloading from Themeforest and it will solve your issue.

Please try to update the theme and udesign core plugin via FTP or Cpanel.

Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.

Regards Andon-Design.

Hello, @renejdm,

Thank you for reaching out with your inquiry about creating product menus for your software products. We understand the importance of having a streamlined and user-friendly interface for each software product.

After reviewing your request, we would like to suggest two possible solutions for implementing product menus:

Create Layouts for Each Product Based on Categories:

Utilize the Udesign theme’s built-in feature for creating single product builder and layouts based on products/categories.

Generate layouts specifically tailored to your products or categories and assign these layouts only on specific products/categories.

Add custom blocks to the single product pages header within these layouts to include your desired menus.

This approach allows for a structured presentation, ensuring that users can easily navigate through essential sections like Overview, Features, Pricing, Downloads, Feature Compare, etc.

Enable Products to Edit with Elementor:

Enable the option “Enable the products to edit with Elementor” for greater flexibility.

Take advantage of Elementor’s capabilities to add custom blocks or direct menus within the product descriptions.

Enhance the product pages by incorporating visually appealing and informative menus.

For a more visual understanding, please refer to the images provided: https://postimg.cc/gallery/c0F9m8J

Regards Andon-Design.

Thank you for your detailed answer.

You’re Most Welcome!!

Hello, @Chus81,

You can change the background color of the sticky menu bar.

To modify the background color of the sticky menu bar, follow these steps:

Access the header through Elementor.
Navigate to the specific section containing the sticky menu.
Scroll down to find the option for changing the background color.
Adjust the color settings accordingly.
Save the changes and revisit your site to verify the updated settings.
Please refer to the accompanying images for visual guidance.

Regards Andon-Design.

Yes, I know him.

But what I want is not to change the background, what I want is to change the color of the menu when it becomes sticky

Hello, @Chus81,

Yes it can be change. For that, We need to check the issue/situation on your site(URL), we kindly request you to please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards Andon-Design.

Hello, @tommysyn,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards Andon-Design.

Hello, @IVIadvagency,

Yes its totally safe and you should have to update the theme and plugins everytime, it contains lot of new features, fixes and security patches as well.

Regards Andon-Design.

Hello, @EnvatoCreatoren,

Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.

Regards Andon-Design.

I have submitted the support request please check

Hello, @EnvatoCreatoren,

We have already replied to your support ticket #35230 please check back our reply there and then reply back to it accordingly.

Regards Andon-Design.

Hello, @artkimfuar,

To troubleshoot the problem, I recommend checking Elementor’s official documentation in this regard:

https://elementor.com/help/cant-edit-with-elementor/

If the problem persists after following the documentation, please don’t hesitate to reach out to us through our support system. Kindly provide your site’s credentials, and we’ll investigate the issue further to ensure a swift resolution.

Regards Andon-Design.

Hello, @artkimfuar,

Please update the theme and plugin on your site and check back again.

Please check the changelog of the theme here: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

Regards Andon-Design.

Hello, @Alex_34,

The featured element is a custom-designed component called “Alpus Nested Slider,” implemented within a specific section that utilizes slides with images for a slider functionality.

Please refer to the attached image for a visual representation: https://postimg.cc/VSRHnFqS

If you wish to incorporate nested slider sections similar to the one shown, feel free to reach out to us through our support system. Provide your site’s credentials, and we will manually handle the import process onto your site.

Regards Andon-Design.

Hello, @mazas55,

Sorry for the inconvenience, The thing is I have tested the same thing by making Cart builder on our test site and found no issue it is working perfectly fine.

Refer to the image provided: https://postimg.cc/rzSgrjqq

On your site if it is not working, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. For that we will request you to please contact with us via our support system and share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site.

Regards Andon-Design.

Hello, @tommyt,

Thank you for reaching out to us regarding the recent update to the UDesign theme. We appreciate your feedback and understand your sentiments about some of the original prebuilt sites. The decision to update the theme was made to ensure compatibility with the latest technologies, features, and coding standards. Unfortunately, this meant that some older functionalities, including certain prebuilt sites, had to be retired.

The old version of the UDesign theme was becoming outdated, and maintaining it would have posed challenges for future compatibility. Our goal with the update was to provide a more robust and feature-rich experience for all our customers. While we understand that change can be challenging, we believe that the latest version of the theme offers significant improvements and opens up new possibilities for your website.

We value your input, and if there are specific features from the old prebuilt sites that you found particularly beneficial, we’d be happy to explore options for incorporating them into the current version or providing alternative solutions. Our team is committed to ensuring your satisfaction and will do our best to address any concerns you may have.

Thank you for your understanding.

Regards Andon-Design.

yes thank you for that, I was referring to the design on the templates, some of them just looked better than the current ones, they can be replicated but would be easier not to have to start from scratch

Hello, @tommyt,

Alright! Certain homepage designs from the legacy Udesign theme are accessible in the Udesign Studio library, such as the one featured here: https://postimg.cc/Ny8hPmp3

Moreover, we highly appreciate your feedback on these matters. Your satisfaction is paramount to us, and we are committed to addressing these concerns. We’ll be actively working on making these templates accessible for you.

Thank you for your understanding and cooperation.

Regards Andon-Design.