1294 comments found.
Hi our Shopify website needs something to be fixed by you. The price in the cart includes tax for some reason and return to the original price in the payment page. Shopify told us to contact you to fix this. It looks your service has been expired. Do we need to pay for the service? If so how much is it?
Thank you for your support.
Kind regards Eri
PLEASE REMOVE THESE THEMES FROM CURRENT SHOPIFY STORE MENTIONED BELOW
17e19483-b640-4777-90c0-48561217ac66
PLEASE ITS VERY URGENT
Hi, How can I hide the free shipping product?
Hi there, On the new version, if you configure Free Shipping bar by metafield, you no need to hide the free shipping product. Please follow this guide https://support.the4.co/articles/how-to-configure-free-shipping-bar#2-config-free-shipping-bar-from-kalles-410,-gecko-60,-unsen,-ocolus-and-ecomus For further assistance, you can use our support system. Thank you!
I have been checking every template and there is none with rectangular buttons. How come there is no customization for the button shapes ?
Hi there, Thank you for your question, we have the option for configure rectangular buttons https://www.loom.com/share/1b49a7dad62d4fdf90bc453e4a8ec732 You can check my video and let me know the questions. We are really honored to assist you. Best regards
That´s cool thank you. Regards
Hope you will choose our theme for the upcoming project. Thank you very much. Wish you a great day!
Hello guys! I’m choosing a theme for my Shopify online store (clothing). What is your best theme for such purpose? You have a several themes Shopify 2.0, but what is the differences? Could you help with my choice? Thank you!
Hello, thank you for liking our theme. For Kalles, we have many demo designs for clothing stores for you to refer to at https://snipboard.io/8S7EP1.jpg Kalles focuses more on the fashion sector and has more demos than the other themes. You can preview the theme beforehand. As for the features, themes like Gecko, Unsen are similar to each other. You might want to consider which design and style of theme you prefer. For example, Kalles is for professional stores; Gecko has a vintage style; Unsen is youthful and modern. Therefore, making a conclusion on which theme to choose is quite difficult because we do not yet know what style your clothing brand is. So, you could consider and make the final decision for yourself. Please let me know if you have any other questions, please create a support ticket for further assistance https://support.the4.co/ Thank you so much!
Hi, I am thinking of buying your theme, however on the comments section I am seeing there are many who are having late responses from the support. I would like to know why and if this will be an issue for me?
Secondly. I see that you are using a page builder and giving 6 months free. For this, what is the subscription level you are giving free because this means after the 6 months, it will become part of my business running cost per month.
Third question, on your theme it shows that the page load speed is very fast, however this does not include other plugin codes we need to add as the site’s functionality would grow to fit the business as it grows. However I see from some of the comments that your page speed does not count for the additional plugins codes that are added.
Last question, when your theme is updated, it removes all inserted codes from other plugins. Do you have an option to not overwrite these codes when the theme is updated?
Hello, Thank you for your interest in our theme. We would like to address your questions:
1. We do not offer live chat support. Our standard support response time is 1 day on business days and 2 days on weekends, excluding holidays. However, in reality, we often respond more quickly, averaging around 16-18 hours on on business days. During this time, you can refer to the documentation for theme configure: https://support.the4.co/collections
2. We provide 6 months of free use of EComposer, and after this period, your plan will automatically move to the EComposer Free plan. You can find more details here: https://snipboard.io/NqHZ8v.jpg https://ecomposer.io/pages/theme-partners
3. Any theme will have some impact on page load speed, but it is negligible if the apps integrated are well-optimized in their code. Therefore, when integrating apps, please consider carefully, and uninstall apps following the instructions to clean up their code within the theme.
4. Updating the theme using a one-click method won’t be available for stores with customized code. You’ll need to manually transfer your custom code to the new theme. Additionally, the apps you’ve integrated will also need to be re-integrated since the theme update only carries JSON files and does not include Liquid.
Feel free to let me know if you have any more questions, and please create a support ticket for further assistance https://support.the4.co/ Thank you so much!
It’s so bad. I’ve been searching for days without success in finding human support. I want to know how to set up product detail pages to use images as variant options. I can’t get help anyway. I can’t find customer support at all. I can’t get any support, I feel terrible, it was an extremely bad experience and I would love a refund
I’m sorry for my impulsive review, because I got a very professional answer and solved my problem. I would like to say thank you to Annie. She is really very professional. I am very grateful.
Hello, I bought a Kalles – Clean, Versatile, Responsive Shopify Theme – RTL My theme version is 4.0.5 and I know the version is so old. My online speed score for this theme on Shopify is 36 out of 100 and I don’t have so many app installed and customization. I would like to know that if I update my theme to the latest version, this issue will be okay or should I do anything at all?
Hello, we do not guarantee that updating the theme will necessarily improve your loading speed, as it also depends on the code of the apps you have integrated and the size of the images. However, we can assure you that version 4.0.5 is one of the initial versions of Kalles 4 and has many unresolved issues; Kalles 4.3 is complete and has been significantly optimized. Therefore, updating the theme is highly recommended. Please create a ticket if you have any further questions https://support.the4.co/
Can I install your theme on shopify.com platafform?
Hi there, Yes our theme is Shopify theme so you can install to your Shopify store. Please create ticket on support system https://support.the4.co/ if you have any questions. Best regards
Hi, The out of stock products show a 404 page on the live website, but on the page preview from shopify it shows a proper page with Out of Stock message. This is affecting my SEO. Please guide
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. You will give us the store information to check Thank you!
We regret posting a comment here, but you do not have any email to contact you I worked on a theme for you, but it is more than wonderful, one of the best themes I have purchased. I want to buy a new theme with special features for cars, like the following store (https://traction.nop-templates.com). We want to search in 3 fields. , by group, car model, and parts name If this theme is supported, please send a message yours sincerly
which review plugin is compatible with kalles theme ?
Hi, Kalles compatible with almost all reviews app 
Thank you
Can I get infinite scrolling option in the shop page? Also in shop page can I remove quick options like (Add to cart, wishlist), I just want to keep the shop page and when product is search in a simple way instead of proving quick options
Hi there, You can find infinite scrolling option on Collection page >> Main collection – https://www.screencast.com/t/zqEOoydUyaf1 . If you want to remove Add to cart and wishlist option, you can go yo Theme Settings >> Product items >> Disable those option: https://www.screencast.com/t/hEYWnaDUBT Feel free to create a ticket on our support system if you need any help. Thank you!
Ok. Are there any other mobile menu style available?
Hi there, We have this mobile menu style: https://www.screencast.com/t/SGK6FcZURd Please help us create a ticket here https://support.the4.co/ for more questions.
Yes I know this one.. I was asking if is there any other menu style apart from this one
Hi again, we only have this design default, you can check this guideline to config it https://support.the4.co/articles/mobile-menu-config You can also integrate the 3rd app to change design mobile menu. Best regards
PLEASE REMOVE THESE THEMES FROM CURRENT SHOPIFY STORE MENTIONED BELOW
9bb976b7-a42f-45ac-b447-a8ed13dd6c19 RESHAAINDIA.MYSHOPIFY.COM 6002fabb-4d58-4c70-9da9-bab6eb634362 SHOPRAISIN.MYSHOPIFY.COM
PLEASE ITS VERY URJENT
I HAVE BEEN RAISING TICKETS FROM LAST 5 MONTHS PLEASE HELP
Hi there, we just reset license code, 9bb976b7-a42f-45ac-b447-a8ed13dd6c19 6002fabb-4d58-4c70-9da9-bab6eb634362 You can activate it in the new store. Please help us create a ticket here https://support.the4.co/ the support team will assist you soon. Best regards
17e19483-b640-4777-90c0-48561217ac66 please reset this code as well
Hello there.
If I purchase the support service for this theme, will you assist with updating my theme to the latest version?
Hi there, Please keep in mind that our support covers getting set up, trouble using any features, and bug fixes that may arise with the theme. Unfortunately, we cannot provide support for code customizations or installation services like updating theme https://www.screencast.com/t/qoxddfjujvVu Of course, our support team will assist you on how to update theme, and help you to check your problem with it. Feel free to create a ticket on our support system if you need any help. Thank you!
Regarding the collection page, is it possible to show “Recently Viewed products”?
Hi there, our theme doesn’t support Recently Viewed Products on collection page. Please help us create a ticket here https://support.the4.co/ if you want to explain more, the support team will assist you. Thank you!
How to hide the price of the collection?
Hi there, Please follow your ticket: #7065 Thank you!
Presales Questions:
We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?
Can you please tell me what happens if I don’t renew EComposer after 6 months?
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?
Hi dear friend, Thank you for asking the question. We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?=> When you change the store domain please contact us on support system to get the help. One license for one domain at a time.
Can you please tell me what happens if I don’t renew EComposer after 6 months?=> After that period, you are still allowed to use the pages created with Ecomposer app, but if you need to make repairs, you will need to upgrade afterward.
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?=>If you change the theme, from EComposer side simply change the theme for app, it supports the option to switch the theme. Hope it helps.
How to disable quantity selector on sticky add to cart and ajax cart popup?
Hi there, The theme doesn’t have the option for it. So it needs to be customized by some CSS code. Please help us create a ticket here https://support.the4.co/ the support team will assist you. Thank you!
Hi the4 team, I also want to make a sticky product images on left hand side and a scrollable content on right hand side on product page. May i know how i can make it?
Hi, you can add an image in Sidebar Product section. Please check this document to know more https://support.the4.co/articles/sidebar-product#1-sidebar-product-content Best regards!
