1286 comments found.
Can I install your theme on shopify.com platafform?
Hi there, Yes our theme is Shopify theme so you can install to your Shopify store. Please create ticket on support system https://support.the4.co/ if you have any questions. Best regards
Hi, The out of stock products show a 404 page on the live website, but on the page preview from shopify it shows a proper page with Out of Stock message. This is affecting my SEO. Please guide
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. You will give us the store information to check Thank you!
We regret posting a comment here, but you do not have any email to contact you I worked on a theme for you, but it is more than wonderful, one of the best themes I have purchased. I want to buy a new theme with special features for cars, like the following store (https://traction.nop-templates.com). We want to search in 3 fields. , by group, car model, and parts name If this theme is supported, please send a message yours sincerly
which review plugin is compatible with kalles theme ?
Hi, Kalles compatible with almost all reviews app 
Thank you
Can I get infinite scrolling option in the shop page? Also in shop page can I remove quick options like (Add to cart, wishlist), I just want to keep the shop page and when product is search in a simple way instead of proving quick options
Hi there, You can find infinite scrolling option on Collection page >> Main collection – https://www.screencast.com/t/zqEOoydUyaf1 . If you want to remove Add to cart and wishlist option, you can go yo Theme Settings >> Product items >> Disable those option: https://www.screencast.com/t/hEYWnaDUBT Feel free to create a ticket on our support system if you need any help. Thank you!
Ok. Are there any other mobile menu style available?
Hi there, We have this mobile menu style: https://www.screencast.com/t/SGK6FcZURd Please help us create a ticket here https://support.the4.co/ for more questions.
Yes I know this one.. I was asking if is there any other menu style apart from this one
Hi again, we only have this design default, you can check this guideline to config it https://support.the4.co/articles/mobile-menu-config You can also integrate the 3rd app to change design mobile menu. Best regards
PLEASE REMOVE THESE THEMES FROM CURRENT SHOPIFY STORE MENTIONED BELOW
9bb976b7-a42f-45ac-b447-a8ed13dd6c19 RESHAAINDIA.MYSHOPIFY.COM 6002fabb-4d58-4c70-9da9-bab6eb634362 SHOPRAISIN.MYSHOPIFY.COM
PLEASE ITS VERY URJENT
I HAVE BEEN RAISING TICKETS FROM LAST 5 MONTHS PLEASE HELP
Hi there, we just reset license code, 9bb976b7-a42f-45ac-b447-a8ed13dd6c19 6002fabb-4d58-4c70-9da9-bab6eb634362 You can activate it in the new store. Please help us create a ticket here https://support.the4.co/ the support team will assist you soon. Best regards
17e19483-b640-4777-90c0-48561217ac66 please reset this code as well
Hello there.
If I purchase the support service for this theme, will you assist with updating my theme to the latest version?
Hi there, Please keep in mind that our support covers getting set up, trouble using any features, and bug fixes that may arise with the theme. Unfortunately, we cannot provide support for code customizations or installation services like updating theme https://www.screencast.com/t/qoxddfjujvVu Of course, our support team will assist you on how to update theme, and help you to check your problem with it. Feel free to create a ticket on our support system if you need any help. Thank you!
Regarding the collection page, is it possible to show “Recently Viewed products”?
Hi there, our theme doesn’t support Recently Viewed Products on collection page. Please help us create a ticket here https://support.the4.co/ if you want to explain more, the support team will assist you. Thank you!
How to hide the price of the collection?
Hi there, Please follow your ticket: #7065 Thank you!
Presales Questions:
We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?
Can you please tell me what happens if I don’t renew EComposer after 6 months?
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?
Hi dear friend, Thank you for asking the question. We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?=> When you change the store domain please contact us on support system to get the help. One license for one domain at a time.
Can you please tell me what happens if I don’t renew EComposer after 6 months?=> After that period, you are still allowed to use the pages created with Ecomposer app, but if you need to make repairs, you will need to upgrade afterward.
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?=>If you change the theme, from EComposer side simply change the theme for app, it supports the option to switch the theme. Hope it helps.
How to disable quantity selector on sticky add to cart and ajax cart popup?
Hi there, The theme doesn’t have the option for it. So it needs to be customized by some CSS code. Please help us create a ticket here https://support.the4.co/ the support team will assist you. Thank you!
Hi the4 team, I also want to make a sticky product images on left hand side and a scrollable content on right hand side on product page. May i know how i can make it?
Hi, you can add an image in Sidebar Product section. Please check this document to know more https://support.the4.co/articles/sidebar-product#1-sidebar-product-content Best regards!
Hi the4 team, I want to use collapsible accordion on product description. But I can not find this function on theme. is this function available? if not, how i can add this function by customize css or by add code on liquid file. thanks.
Hi dear, The accordion description is available. Please check this video https://support.the4.co/storage/6906/A6kcgNjakBFHMzTDynprL8vaQsb3grJF4H4vTkEW.mp4 If you need further assistance with the theme, feel free to create a ticket here https://support.the4.co/ Thank you so much.
hi, do u have infinite scroll feature for product listing sections/pages? thanks
hi, do u have sales boosting features like product sold notification, pre page exit popup, etc.?
Hi there, We have option for scroll feature on collection page https://www.loom.com/share/244c2c2ea9ac452ba4effa3e3c234b60; and in the feature collection https://tppr.me/tDnDoM About upsell feature, please follow it https://support.the4.co/collections/product-page => https://tppr.me/mqDd6Q If you have any further questions, please let us know through Pre-sale questions at https://support.the4.co/ Thank you so much!
Hi why your theme is too slow on pingdom and GT mateix
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
Harry sent a couple of small snippets of custom code, if I update the theme will that coding disappear?
Hi there, Update your theme to the latest version will not keep any custom code modifications you’ve made in the Liquid or Js file. So you will move the code manually. For any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
Hi,
I’m trying to submit a ticket via https://support.the4.co/ – but the form doesn’t accept my purchase code. I’m using the correct code (format xxxxxxxx-xx-xxxx-xx-xxxxxxxxxxxx), and there is no formatting when I paste it, also no spaces or something. Tried it multiple times, doesn’t work. Am also logged in via Envato, and tried to pull it via the connection. Doesn’t work.
How can I reach you alternatively, so we can talk about the issues I’m having with the theme?
Thanks!
Not sure what problem you are having on your end but please email us at the4.staff@gmail.com Thank you!
I recenrly installed and published Kalles theme. I did not make any changes in coding. The speed is very slow. Please help
Hi there, We had checked in detail and replied to your ticket. Please check it. Thank you!
Hi Sir, Actually I am doing one start-up and I really found this theme helpful for my Shopify platform. The features you have mentioned in the description are fantastic but as I can see the sale is over. I was going to purchase the theme and suddenly price increased sir. The last Price I saw was $44. Please Help me to purchase theme for the same price. Hope you will understand and provide your guidance. Love From India. And we are one Family.
Hi dear, Thanks for your interest in our theme. Unfortunately, Kalles theme hasn’t had a price of $44, it is $69 during the sale campaign. But currently, the sale is over and the price returned to $89. Hope you understand. If you have any questions about the theme, feel free to contact us via the support system https://support.the4.co/ Thank you so much.
The product images do not load in the latest theme. Just putting it out there.
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
