1285 comments found.
I have a problem with my license. And, my support is about to expire in 3 days. I opened a ticket to solve my issue. But, no one is replying me. I’m totally disappointed.
My ticket number is #8830. I can’t use this theme to my new site. It says that the theme is activated in another site. But, I tested it for another site long time ago, and it was removed. So, it is not activated in another site.
Hello, We have responded to your ticket and noted that we do not work on the weekends. Thank you for your patience with us.
How come this feature is disabled automatically from our store and settings are not visible in GENERAL SETTINGS ? 2.5. Prevent copying, Snowing button, Catalog mode Enable prevent copying: If you don’t want others copy image, text from your website, click here.
Right after support is over (i.e. today) this feature is removed? I mean this feature was time based forcing buyers to contact you again?
Hi there, It seems there’s a misunderstanding here. The features are not related to the support timeframe. Even if your support period has expired, you still receive full access to features and updates. The support extension policy is in place to ensure that technical questions are fully addressed. Please respond to the ticket to receive further assistance from our technical support team. Thank you so much!
Does this theme features provide google schema for Sale Mode that shows “Sale” and a carasoul in Google Listings, Video in Listings and Review requests after purchase?
Hello there, Thank you for your question, currently we don’t support that features but we will consider to update it in the future. Please help us create a ticket here https://support.the4.co/ and let us know more details about it. Thank you!
I understand, so currently it does not support any schema or just the “sale”. I learned today that google paid ads only support the “sale” in the markup. But do you supprt the carasoul?
Hi there, Please help us create a ticket here https://support.the4.co/ and let us know more details about it with a few screenshots then we will check and let you know. Thank you!
1st Please also Tell me is possible to display 2 Drop down option in 1 Row https://ibb.co/CvHN0VJ and Also show 2 row at sticky cart Bar. currently your theme only show combine 2 option in 1 section
2nd Please also Tell me is possible to create Tiered Discounts at product page
Hi there, the theme doesn’t support that dropdown style and 2 rows at sticky add to cart. For Tiered Discounts, you need to use the 3rd app. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
Volum discount app can’t install, please help
Please open the live chat from EcomRise app dashboard. The support team will help you. Thank you!
Can I get someone to respond to my question I left on support two days ago. I am only now trying to use the theme I bought and it’s saying the purchase code is already registered even though it’s not being used. I’d like to be able to use the code, or a refund please.
Hi there, Thank you for give us your patience. We don’t work on weekend. About your license code, our system accepted the request to reset license code. You can activate it your new store. Thank you so much!
pre-sale question. does this theme support shopify’s reCAPTCHA?
Hi there, Yes, our theme does support shopify’s reCAPTCHA feature. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
Hi, when installing your theme we got this message “zip does not contain a valid theme: missing template “layout/theme.liquid”. Can you tell me how to fix that?
Please add support for stamped.io reviews!
Hi there, you can use this app with our theme. Please check this guideline https://support.the4.co/articles/custom-review-app You need to choose “Other app” option. Thank you!
Hello guys! Does your theme have the functionality to display different variants of a single product as separate items? Thank you!
Hello, we do not support this feature by default. If you need more information please contact us via email: the4.staff@gmail.com to discuss it further. Thank you so much!
Hi! I would like to hide prices for unlogged users! Only Logged users can see prices! plz help
Hi there, you can search for B2B applications on Shopify app. Our theme does not support this feature. Best regards
Hi our Shopify website needs something to be fixed by you. The price in the cart includes tax for some reason and return to the original price in the payment page. Shopify told us to contact you to fix this. It looks your service has been expired. Do we need to pay for the service? If so how much is it?
Thank you for your support.
Kind regards Eri
PLEASE REMOVE THESE THEMES FROM CURRENT SHOPIFY STORE MENTIONED BELOW
17e19483-b640-4777-90c0-48561217ac66
PLEASE ITS VERY URGENT
Hi, How can I hide the free shipping product?
Hi there, On the new version, if you configure Free Shipping bar by metafield, you no need to hide the free shipping product. Please follow this guide https://support.the4.co/articles/how-to-configure-free-shipping-bar#2-config-free-shipping-bar-from-kalles-410,-gecko-60,-unsen,-ocolus-and-ecomus For further assistance, you can use our support system. Thank you!
I have been checking every template and there is none with rectangular buttons. How come there is no customization for the button shapes ?
Hi there, Thank you for your question, we have the option for configure rectangular buttons https://www.loom.com/share/1b49a7dad62d4fdf90bc453e4a8ec732 You can check my video and let me know the questions. We are really honored to assist you. Best regards
That´s cool thank you. Regards
Hope you will choose our theme for the upcoming project. Thank you very much. Wish you a great day!
Hello guys! I’m choosing a theme for my Shopify online store (clothing). What is your best theme for such purpose? You have a several themes Shopify 2.0, but what is the differences? Could you help with my choice? Thank you!
Hello, thank you for liking our theme. For Kalles, we have many demo designs for clothing stores for you to refer to at https://snipboard.io/8S7EP1.jpg Kalles focuses more on the fashion sector and has more demos than the other themes. You can preview the theme beforehand. As for the features, themes like Gecko, Unsen are similar to each other. You might want to consider which design and style of theme you prefer. For example, Kalles is for professional stores; Gecko has a vintage style; Unsen is youthful and modern. Therefore, making a conclusion on which theme to choose is quite difficult because we do not yet know what style your clothing brand is. So, you could consider and make the final decision for yourself. Please let me know if you have any other questions, please create a support ticket for further assistance https://support.the4.co/ Thank you so much!
Hi, I am thinking of buying your theme, however on the comments section I am seeing there are many who are having late responses from the support. I would like to know why and if this will be an issue for me?
Secondly. I see that you are using a page builder and giving 6 months free. For this, what is the subscription level you are giving free because this means after the 6 months, it will become part of my business running cost per month.
Third question, on your theme it shows that the page load speed is very fast, however this does not include other plugin codes we need to add as the site’s functionality would grow to fit the business as it grows. However I see from some of the comments that your page speed does not count for the additional plugins codes that are added.
Last question, when your theme is updated, it removes all inserted codes from other plugins. Do you have an option to not overwrite these codes when the theme is updated?
Hello, Thank you for your interest in our theme. We would like to address your questions:
1. We do not offer live chat support. Our standard support response time is 1 day on business days and 2 days on weekends, excluding holidays. However, in reality, we often respond more quickly, averaging around 16-18 hours on on business days. During this time, you can refer to the documentation for theme configure: https://support.the4.co/collections
2. We provide 6 months of free use of EComposer, and after this period, your plan will automatically move to the EComposer Free plan. You can find more details here: https://snipboard.io/NqHZ8v.jpg https://ecomposer.io/pages/theme-partners
3. Any theme will have some impact on page load speed, but it is negligible if the apps integrated are well-optimized in their code. Therefore, when integrating apps, please consider carefully, and uninstall apps following the instructions to clean up their code within the theme.
4. Updating the theme using a one-click method won’t be available for stores with customized code. You’ll need to manually transfer your custom code to the new theme. Additionally, the apps you’ve integrated will also need to be re-integrated since the theme update only carries JSON files and does not include Liquid.
Feel free to let me know if you have any more questions, and please create a support ticket for further assistance https://support.the4.co/ Thank you so much!
It’s so bad. I’ve been searching for days without success in finding human support. I want to know how to set up product detail pages to use images as variant options. I can’t get help anyway. I can’t find customer support at all. I can’t get any support, I feel terrible, it was an extremely bad experience and I would love a refund
I’m sorry for my impulsive review, because I got a very professional answer and solved my problem. I would like to say thank you to Annie. She is really very professional. I am very grateful.
Hello, I bought a Kalles – Clean, Versatile, Responsive Shopify Theme – RTL My theme version is 4.0.5 and I know the version is so old. My online speed score for this theme on Shopify is 36 out of 100 and I don’t have so many app installed and customization. I would like to know that if I update my theme to the latest version, this issue will be okay or should I do anything at all?
Hello, we do not guarantee that updating the theme will necessarily improve your loading speed, as it also depends on the code of the apps you have integrated and the size of the images. However, we can assure you that version 4.0.5 is one of the initial versions of Kalles 4 and has many unresolved issues; Kalles 4.3 is complete and has been significantly optimized. Therefore, updating the theme is highly recommended. Please create a ticket if you have any further questions https://support.the4.co/
Can I install your theme on shopify.com platafform?
Hi there, Yes our theme is Shopify theme so you can install to your Shopify store. Please create ticket on support system https://support.the4.co/ if you have any questions. Best regards
