Ok, understood. Thank you very much for the extremely prompt response, very much appreciated.

On one client website, I’ve updated the theme, all plugins, PHP and WP. for some reason, the mobile navigation is not working. I don’t have this problem with my 3 other client websites using Enfold. My dev can’t figure it out. What to do?

Hi,

Are you using a child theme on that site? If you are, please try switching to the Enfold parent theme. If that fixes the issue, you can update the modified files on your child theme.

If that doesn’t help, try deactivating all active plugins and check if that fixes the issue.

If that doesn’t help either, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#new-post ) and attach a link to your website and admin login credentials in the private content field so we can look into it.

Regards, Yigit

Hi,

Please try deactivating all active plugins and check if that fixes the issue. If it doesn’t, check if you have custom rules in the .htaccess file. If you have, please have a backup of the .htaccess file, delete it, and check if that fixes the issue.

You can see that in your WordPress admin panel > Tools > Site Health > Info > Server > .htaccess rules.

Regards, Yigit

Hi,

This isn’t possible without customization. You can find the instructions in this post: https://kriesi.at/support/topic/product-description-fullwidth/#post-1199710.

Please test the customization on a staging site first to be on the safe side.

To remove the Description title, please add the following code to the bottom of the Functions.php file of your child theme ( https://kriesi.at/documentation/enfold/child-theme/ ) or as a new snippet using the Code Snippets ( https://wordpress.org/plugins/code-snippets/ ) plugin:

add_filter('woocommerce_product_description_heading', 'remove_wc_product_description_heading');
function remove_wc_product_description_heading() {
 return '';
}

Regards, Yigit

Hello Yigit,

I tried what’s written in the description and on the child theme I putted to code.

But there is no such code in line 1181 (config.php).

Looking forward to hearing from you, so we can put the page online.

Thanks and best regards,

Claudia

ok, so one-page demo import ‘enfold app’ only seems to work properly if I import a multi page demo first (enfold lawer) and then import the one-page ‘enfold app’ , I tried with 2 different clean empty db’s and only the above solution worked.

still not working right, installed on a localhost with same result, gave up – installed a different theme, disappointed it didnt work out.

Hi Tommy,

The images displayed in demos are included when you import demos.

We’ll investigate the issue.

For now, please manually import the demo ( https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo ).

If you need help with that, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#new-post ) and attach temporary admin login credentials and FTP logins in the private content field so we can help.

Regards, Yigit

Hi,

Please remove the Personal License ( https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ) from the old website’s Enfold theme options > Theme Update and move it to the new one.

Regards, Yigit

I don’t have access to the website. A client I worked for changed the access and is using my Enfold license on a website he created. I need to recover my Enfold license to be able to use it.

Hi,

In that case, please go to https://build.envato.com/my-apps/, delete the token you created for your client under Your personal tokens, and then create a new token on the same page ( https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ).

I hope this helps!

Regards, Yigit

I try this, but not works: https://kriesi.at/support/topic/show-description-along-with-link-on-mega-menu/#post-416868

Hi,

Please start a thread on our support forum at https://kriesi.at/support and give us more details on the changes you’d like to make.

Regards, Yigit

I mean about this scenario:

I want it like this: Mega Menu Column ———————————- Sub Menu 1 One line description Sub Menu 2 One line description Sub Menu 3 One line description

I try this impletation, but not works! https://kriesi.at/support/topic/show-description-along-with-link-on-mega-menu/#post-416868

Can you help me how to solve this issue?

Hi,

Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab:

.avia-content-slider-inner div .av_one_fourth {
    width: 24%;
}

Regards, Yigit

Hi,

You can use the same license on your local, staging, and live sites.

If you have any other questions, please start a thread on our support forum at https://kriesi.at/support.

Regards, Yigit

Still waiting for an answer!! ;-(

Hi Claudia,

I’m sorry for the delayed response.

This isn’t possible without customization. You can find the instructions in this post: https://kriesi.at/support/topic/product-description-fullwidth/#post-1199710.

Please test the customization on a staging site first to be on the safe side.

Regards, Yigit

Hi,

If you aren’t using Enfold 5.6.10, please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version.

If this doesn’t help, try deactivating all active plugins and check if that fixes the issue. If you’re using a child theme, please temporarily switch to the parent theme as well.

Regards, Yigit

Hi,

This was requested about a year ago at https://github.com/KriesiMedia/Enfold-Feature-Requests/issues/38 but the request was marked as postponed. I noted your request for reconsideration.

Regards, Yigit

Hi,

Unfortunately, the only way to download the Enfold parent theme is by accessing the ThemeForest account used when purchasing the theme. Reinstalling the Enfold parent theme should fix the issue.

Regards, Yigit

Enfold 5.1.2 was released 1,5 years ago. If you’d like to avoid PHP compatibility issues, you should keep Enfold up-to-date.

Hi,

Please make sure to clear any server-side, plugin-based, and browser caches after making styling changes.

If you’re using custom CSS on your site, please make sure that there are no errors in it. You can use a website such as https://jigsaw.w3.org/css-validator/#validate_by_input to check your custom CSS for errors.

Regards, Yigit

Hi,

If saving doesn’t work even after removing the iframe from the page, you can try to copy the shortcodes of the front page from the debug field, create a new page with Advanced Layout Builder, paste the shortcodes from your front page in the debug field of the new page, remove the iframe, and publish the page. Then you can set this new page as your front page.

Please try that and let me know how it goes.

Regards, Yigit

Hi Yigit, I have to be honest, something is badly wrong with the Home Page Layout builder.

I manually remove the shortcode and somehow the code re-appears. Can we create a support ticket so you can log in and see it for yourself?

I suspect there is a bug adding media elements as well, ie Fullwidth Easy Slider.

Please advise soon.

Hi,

Sure, please start a thread on our support forum https://kriesi.at/support and attach temporary admin login credentials in the private content field so we can investigate the issue.

Regards, Yigit

I can’t save my token to activate my product either.

Saving didnt work! Please reload the page and try again

Hi,

Please check out the troubleshooting steps at https://kriesi.at/documentation/enfold/import-demos/#troubleshoot.

If that doesn’t help, please start a thread on our support forum at https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in the private content field so we can look into it.

Regards, Yigit

Hi,

I’m sorry for the delayed response.

You can go to Enfold theme options > General Layout > Layout, select a Boxed Layout, and the Left Sidebar option in the Logo And Main Menu field. Then, go to Enfold theme options > General Styling > Quick CSS, and add the following code:

html.html_header_sidebar #wrap_all, 
.html_header_sidebar .header_bg { 
  background: transparent; 
}

.html_header_sidebar #top #header_main {
 background: #ffffff;
} 

The result should be like this: https://i.imgur.com/MdacmAr.png

You can change the body background color/image in Enfold theme options > General Styling > Body Background.

Regards, Yigit

Hi,

Please add the following code to the Functions.php file of your child theme or as a new snippet in the Code Snippets plugin:

add_filter('avf_ignore_duplicate_post_types', 'enfold_disable_duplicate_link');
function enfold_disable_duplicate_link($args){

    $post_types = get_post_types( $args, 'names', 'NOT' );
    return $post_types;
}

Regards, Yigit

thank you, this worked perfectly. appreciate it!

Hi,

Do you mean disabling the past dates in the Contact Form element? If so, we’ll consider adding this feature in an upcoming Enfold update.

For now, you can refer to this post https://kriesi.at/support/topic/disabling-past-dates-in-datepicker/#post-728483 and disable past dates in the Contact Form element.

Regards, Yigit

It is the Enfold form that I am using.

Hi,

Please refer to this post: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot

Please also try deactivating all active plugins and check if that resolves the issue. If you’re using a cache plugin, the mobile cache setting might be causing this issue.

Regards, Yigit

It’s probably WP Super cache, but not all the time. And I don’t understand why it is working on desktop, but not mobile.