Hi,

Enfold uses the default WooCommerce Checkout page.

If you’re using the Checkout Block to display the Checkout page, that might be the issue. You can use the Checkout shortcode [woocommerce_checkout] instead and check if that works.

Regards, Yigit

Hi,

We updated the file. Please clear your browser’s cache and download the Enfold child theme once again ( https://kriesi.at/documentation/enfold/child-theme/ ).

Regards, Yigit

It worked. Thank you.

It give this message when I try to install the Child theme under your documentation; “Incompatible Archive.” Can you please advice ?

Hi,

We updated the file. Please clear cache and download the Enfold Child theme once again ( https://kriesi.at/documentation/enfold/child-theme/ ).

Regards, Yigit

Hi,

You can set or hide sidebars in Enfold theme options > Sidebar Settings. Or, you can edit pages and set/hide sidebars per page.

Here’s an example home page without a sidebar: https://kriesi.at/themes/enfold-2017/.

I hope this helps!

Regards, Yigit

Hi,

Yes, you can update Enfold to version 5.6.12 from 4.2.6.

Envato API was updated in Enfold 4.5 so you may need to update the theme manually. You can read more about updating Enfold at https://kriesi.at/documentation/enfold/theme-update/.

Regards, Yigit

Hi,

Please edit the first Column element in your Color Section, go to Row Settings > Row Screen Options > Fullwidth Break Point, and select the On Tablets option ( https://i.imgur.com/2DJEa9Q.png ).

Regards, Yigit

Hi sir, thanks for his response.

I have this configuration that you mention correctly and the problem persists (here image)https://link.storjshare.io/s/jvpcihpcamhn2nvi2umd4f5qanua/sosgestion%2Figual.png

I have purged web and server cache.

The problem persists.

thanks for your help

I have another question related to this: 1.- Can it be edited in bulk? 2.-Where is it configured in the theme so that this configuration is applied by default when used in new pages to be created?

Hi,

Which version of Enfold, WordPress, and PHP are you using?

Please try deactivating all active plugins and check if that resolves the error. If you’re using a child theme, please temporarily switch to the parent theme during testing.

Regards, Yigit

Hi,

You can contact the Envato support team and raise a dispute at https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work#what-if-i-need-help.

Regards, Yigit

Hi Yigit, Thanks, but this doesn’t work..

I don’t have the ‘raise a dispute’ option, because I can’t do the refund.

It says ´You don’t have any refundable purchases´. What can I do to contact the team?

Hi,

You can submit a ticket to the Envato support team at https://help.market.envato.com/hc/en-us/requests/new. I hope this helps!

Regards, Yigit

Hi,

Yes, you can customize Enfold. If you need to modify the theme files, you can use the pre-built child theme ( https://kriesi.at/documentation/enfold/child-theme/ ).

All Enfold demos are available to import in the Enfold theme options > Demo Import. You can read more about importing demos at https://kriesi.at/documentation/enfold/import-demos/.

I hope this helps! Let us know if you have any other questions.

Regards, Yigit

Hi,

Sure! Please start a pre-sale questions thread ( https://kriesi.at/support/pre-sale-question/ ) and request these two versions and we’ll provide them to you privately.

Regards, Yigit

Hi,

Unfortunately, I’m currently unable to access Enfold support due to an account issue. Therefore, it would be greatly appreciated if you could share the required versions directly to my email address.

Thank you!

Actually I have just added my request at kriesi pre sale support forum.

Hi,

You can install Enfold on the free version of WordPress ( https://wordpress.org/ ) instead. Most Enfold users are using this version.

You’d need to find a hosting provider and install WordPress. Most hosting providers offer a one-click WordPress installation so it’s not very difficult to set up your own site.

I hope this helps! Let me know if you have any other questions.

Regards, Yigit

When I update to 5.6.11 error message if I revert to the old version the error disappears.

Hi,

Please go to the WordPress admin panel > Appearance > Theme Editor and edit the enfold\config-templatebuilder\avia-shortcodes\section\section.php file and replace the content with: https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_5_6_11/avia-shortcodes/section/section.php

You can edit this file via FTP as well. You can find it at \wp-content\themes\enfold\config-templatebuilder\avia-shortcodes\section\section.php.

We’re sorry for the issue. It will be fixed in the upcoming update.

Regards, Yigit

Hi,

We’ve released Enfold 5.6.12 and addressed this issue.

Regards, Yigit

Hi,

As far as we know, the focus mode in LearnDash doesn’t work with Enfold’s Advanced Layout Builder. LearnDash isn’t one of the plugins that’s officially compatible with Enfold therefore we cannot guarantee.

Regards, Yigit

Hi,

Do you need to update the files you have on your child theme? If so, you can download the latest version of Enfold from the Downloads page ( https://themeforest.net/downloads ), have a backup of your modified file from your child theme, copy the fresh file from the parent theme, paste it into the child theme, and reapply your modifications.

Regards, Yigit

Hi,

You’ll need customization to achieve that. You can find instructions at https://kriesi.at/support/topic/sticky-sidebar-9/#post-1408876.

Regards, Yigit

Hi,

You can use a plugin such as the All-in-One WP Migration ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to migrate your site. If you’re only going to update your domain, you can perform a search and replace using the Better Search Replace ( https://wordpress.org/plugins/better-search-replace/ ) and search for your old domain and replace it with the new one.

The process is simple but as always, something may go wrong. To be on the safe side, I’d recommend hiring a developer.

Regards, Yigit

Ok, understood. Thank you very much for the extremely prompt response, very much appreciated.

On one client website, I’ve updated the theme, all plugins, PHP and WP. for some reason, the mobile navigation is not working. I don’t have this problem with my 3 other client websites using Enfold. My dev can’t figure it out. What to do?

Hi,

Are you using a child theme on that site? If you are, please try switching to the Enfold parent theme. If that fixes the issue, you can update the modified files on your child theme.

If that doesn’t help, try deactivating all active plugins and check if that fixes the issue.

If that doesn’t help either, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#new-post ) and attach a link to your website and admin login credentials in the private content field so we can look into it.

Regards, Yigit

Hi,

Please try deactivating all active plugins and check if that fixes the issue. If it doesn’t, check if you have custom rules in the .htaccess file. If you have, please have a backup of the .htaccess file, delete it, and check if that fixes the issue.

You can see that in your WordPress admin panel > Tools > Site Health > Info > Server > .htaccess rules.

Regards, Yigit

Hi,

This isn’t possible without customization. You can find the instructions in this post: https://kriesi.at/support/topic/product-description-fullwidth/#post-1199710.

Please test the customization on a staging site first to be on the safe side.

add_filter('woocommerce_product_description_heading', 'remove_wc_product_description_heading');
function remove_wc_product_description_heading() {
 return '';
}

Regards, Yigit

Hello Yigit,

I tried what’s written in the description and on the child theme I putted to code.

But there is no such code in line 1181 (config.php).

Looking forward to hearing from you, so we can put the page online.

Thanks and best regards,

Claudia