7212 comments found.
i was changing the host for my domain but after entering purchase code it gave the error that is already registered with the link to deregister so i can register again on the new locarion, but then was giving me error. please allow me to register again my purchased theme.
Hi, did you check your activations in TheGem license manager? You can simply deregister the license from the URL where you don’t need it and then use this license to register on the new domain. If you have issues with this, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you.
Hi, I did deregister, and then, when I tried to register, I got the message that there was no available license and that I had to buy it.
How can I register the license on the operation website again?
Hi, kindly provide your license and your URL via our contact form at https://themeforest.net/user/codexthemes , thank you.
I just sent you the site and license code via messenger.(Email CodexThemes) Thank you for quick response. Please restore my license. Please keep making good themes
hello,
how to add social network of your theme using elementor. because they show only deafault of top bar or footer. i want add to in my custome edit page using elementor.
Hi, kindly provide your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes , we will check.
Hello,
I have purchased the theme. Can I start building the website and change the domain later?
Hi, thank you for your purchase! Yes, sure, you can use TheGem license manager to manage your licenses and activations as described in our documentation https://docs.codex-themes.com/article/295-license-terms
Hi guys, its a constant battle with updating plugins/themes. It always says Im not activated? I hold 3 licences and only one site is registered. Please can you help this is extremely frustrating!
Hi, at the moment you run 4 live websites. Each live website needs its own regular license, kindly check the license terms of the regular license. We have sent you an email with additional information, please check and let us know. Thank you.
Ive responded to your email pls give me feedback. I have 3 licencess and your licence manager only shows one site registered?
I have tried to reach out regarding an error with the purchase code each time I try to activate The Gem. I have had no response. I realize my support is expired but surely an error with the purchase code does not require months of support.
Hi, we have already replied you, that you can manage your licenses and activations with TheGem license manager. Kindly check our reply.
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
How do I fix?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hello, I have already deleted the license that was on other sites, I am trying to activate and it keeps showing me that it has been exceeded, please I need help.
Hi, kindly use TheGem license manager to manage your licenses and activations. We have replied to your email request, please check.
Hi, I have purchased The Gem Theme, but when I’m trying to update the plugins or even the theme, it say my purchase code is not valid, I have just downloaded from my downloads, but cannot activate in wp-admin
Hi, we have replied on your email request, kindly check. Please use TheGem license manager to manage your licenses and activations.
”There is a new version of WPBakery Page Builder plugin available. Your current version is 6.13.0. Update to 7.3. An error occurred while updating WPBakery Page Builder: Please visit the subscriptions page and renew to continue receiving updates. I follow the subscription page (although I have already have license to use it for lifetime) , I go to My subscriptions and when I go to Purchase- there is Page not found. “
There have been over 4+ months and there is no solution to update my plugin, the option to uninstall and install it is not working. There is no reply from the customer service. The support is mandatory when the new versions are not working on already purchased theme.
Hi, sorry for any inconvenience, please check your email, we have replied on your email request. You don’t need to purchase WPBakery as it is included as bundled plugin in TheGem theme package. Kindly provide the details we have requested in our email, thank you.
Demo import fails. All server requirements are fulfilled. I have four (!) THE GEM licenses but can’t use the support forum because support for Envato Market purchase code has expired. To be honest if your theme does not work, there should be no need to extend support. Please help me ASAP. Thanks
Hi, no worries, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes and we will check your current configuration.
thanks. i will do
Can you import that as a sample page, I know its a page explaining the features but it is amazing, can I get the text info for this page?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hi, I’ve bought this product years ago without any real problems. but after the update, there seems to be a blue background on my logo (on all pages). Ive tried everything i know to get rid of it. Please help.
Note: it only shows up on Chrome browser on desktop computers.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Hi, replied per mail.
Hi.
I would like you to take a look to the following URL https://animais-avpl.com where I’m having the issues at the news area, right bellow the slideshow.
I truly think this is a bug because everything was working fine since the last update, so I would like to have at least some orientation about this issue I’m pointing here.
As you may see the Post Masonry Grid I’m using is overlapping all the posts. The posts are coming from a CPT called “Notícias” and I’m using a bit of CSS to configure the layout for color and type.
I’m also using a “Grid element template” made by me.
Thank you for any help you may provide.
AMP
Sounds like it’s a latest Safari version issue
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your request, thank you
Hello.
I think that link is not good for providing the purchase code. Nevertheless, I’m not entitled to support so I can’t use the support links.
I think this is an issue regarding The Gem Post Masonry Grid Module that needs a fix. It works ok only with Chrome. I’ve tested already with Firefox and the issue is the same as within Safari, both latest versions, in macOS Sonoma the latest version as well.
Thank you once again, AMP.
Hi, the link is an official link to our author profile here on themeforest, here you will find the contact form to send the direct message to our team, so no worries about this. We need to clarify few details, as for example it is not quite clear which “masonry grid module” you mean (Posts Extended Grid in masonry mode?) – that’s why kindly drop us a line so we can discuss.
Hello, I am using this theme I bought some years ago. I just did the update. The menu on mobile shows the old style, not the overlay black background menu as in the demo you provided. How to fix this? Thank you!
This is my website https://studio-fabrika.com/
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you
Thank you, I just sent an email.
Hi there, I tried to transfer my WP from my local environment to online using All in one WP, my browser got stuck and upon debugging I get this error message
’’Fatal error: Class ‘Elementor\TemplateLibrary\Classes\Import_Images’ not found in public_html/wsyv/wp-content/plugins/thegem-importer-elementor/inc/elementor-template-importer-fixes.php on line 4”
Any idea? And for future references, when I finish building offline and want to make it available online, will I need to disable the license on the local environment ? Can I have a local/online license run concurrently?
Thanks.
Hi, yes, one license is valid both for one localhost and one final live website. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hello, when I import the main demo features page, the old version is imported and not the new one, which is prettier. I have already updated the gem to the latest version 5.9.3.1
This is the one I want to import: https://codex-themes.com/thegem/wordpress-woocommerce-theme/theme-features But this is the one that is downloaded (it is the old version) https://prnt.sc/kQYMvPGA9DeFHow can I download that new specific page (I use bakery).
Thank you so much
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
Hi, I have a licence. I used it for a site that I no longer use and the domain expired. Before I could disable the your theme for that site the domain expired. I’m want to use the theme for a different site I’m working on and when I use the activation code it says I have exceeded the number of activations. I can provide you with the old domain so you can confirm I’m not using the them so I can use for my new concept. Thank you. I don’t have support anymore.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details and provide your license code and your domain. Thank you.
12 days ago, and still not fixed. PRIVATE TICKET #3544431 asap thanks
credentials work perfectly can you try harder and fix this issue? otherwise, I can’t leave a good review and the client will request me to ask you for a refund. please help accordingly. Thanks
Hi, 12 days ago you have posted multiple questions and almost all of them were replied asap. The only remaining question regarding the scroll to top in fullpage scrollers has been also explained, please check your ticket. Kindly do not duplicate your messages from the support center to this comments, we are staying in contact via codexthemes.ticksy.com and we reply asap. Thank you.
Thanks for fixing the header yesterday, appreciate it. but now there is a: “1111111111111111” at the TOP OF THE HEADER AND IT IS SHOWING IN ALL LANDING PAGES can you asap please fix it? Today I have the presentation of the site to the client. Thanks for fixing the header yesterday, thank you.
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