21521 comments found.
have header builder?
Hello! Yes, you can build a custom header using Elementor Header Templates.
Is it possible to manage the site language change on WordPress with this Template?
Hello! Do you mean building a multilanguage website? Yes, The7 is compatible with WPML. If you mean simply translating the website into another language, you can use Loco Translate plugin https://support.dream-theme.com/knowledgebase/how-can-i-translate-the-theme/
Bought this theme many moons ago and just installed it now using the medical sample 
For the life of me, couldn’t figure out how to edit the address and phone number in the header. Able to change the logo in branding, but the rest of the header content I could find any options to edit. Any help?
Hello! Could you please refer to Theme Options -> Topbar & Header -> Microwidgets.
Duh! i should have checked what text1 and text2 were. I just updated the multipurpose fields and was seeing duplicate lol. Thanks.
Always welcome )
I needed to disable the Show zoom buttons with programming in the portfolio that appears on the home page. Can you help me?
The7 is old Version: 4.1.4
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I bought a theme and imported Main Demo, but I don’t have a footer, how can I add it?
?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I WAS really liking this theme until lately. The Social Icons are impossible to edit, change color of background, icon color etc. Tried a number of times but its pulling one colour from somewhere and none of the individual button settings to change the colour actually work! This is an example https://ibb.co/swMX8j3
Hello! Could you please make sure border width is bigger than 0 https://imgsh.net/a/WSaqbzp.png If it doesn’t help, please submit a ticket at https://support.dream-theme.com/ – we would be glad to assist!
Hello! Yes, in general, it’s possible.
Hope you will enjoy our theme!
Hi, I’ve found a problem with your theme and favicon.
I think you need to check -> https://realfavicongenerator.net/favicon_checker?protocol=https&site=the7.io%2Felementor-company%2F
The same error in production websites.
Regards
Hello! You need to create the icons for your website manually https://realfavicongenerator.net/faq More info about the touch icons https://guide.the7.io/wpb/user-guide/theme-options/branding/ (Icons for handled devices).
But I would not call the absence of a favicon a real problem.
Hey, I am struggeling to change the menu in the mobile view. Could you guide me, where to change it?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/ Most probably, your mobile menu is arranged as a popup.
If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Thank you very much. It worked! One more question. In the product view I have the the Tab “Characteristics” – How can I hide this one?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
How to change a Menu Background from White to Black (when scrolled) on this theme https://the7.io/elementor-business/ – Please help
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/the7-sticky-section-overlap/ -> “Change Styles When Sticky”.
I use The7 for many years – First time use a support and I ❤️❤️❤️ The Best Theme and The Best Support!
Thank you so much ❤️
ROW with Simple Paralax Background Image not working on Mobile IOS
Hello, amazing theme, purchased 47 times. For the last 2 years there is a major issue on IOS devices for the ROW background image when Simple Background Paralax is enabled on settings Cover- Image to be as large as possible + Fixed at its position. Basically the background is not moving I have an example here which works beautifull on desktop and android, but not on IOS devices https://www.hardwood-flooring-chicago.com/ If its possible -can any of you let me know withouth changing the settings -any css code to fix this on IOS? Or maybe its a bug on theme? __________________________________To replicate insert ROW Change background to Simple Paralax Repeat Cover – Image to be as large as possible ( there are 3 options here but this is the only one with the efect i want/need)
Fixed at positon
Everything works great on desktop and android, but the backgroind images are ZOOMED out on IOS= CSS handling
Your help is greatly appreciated -and i am sure you will ask me to create a ticket and update support, but for the last 47 purchases i never had to bother your, so maybe at least you can try to “SEE” the error and maybe poont me to the correct direction
Please note that same issue on IOS i have on several other websites that have the same AWESOME background setting
Thank you and look forward to figure this out.
Hi! Wow, thank you for your loyalty!
Background image is not controlled by The7, but you can try adding the following rule into Appearance -> Customize -> Additional CSS:
@media screen and (max-width: 780px) {
#page .upb_row_bg {
background-attachment: scroll!important;
}
}
I will update the ticket for Raphael also, he metion this is arestriction for IOS, but i guess he did not know about your css code.
Regards and best!
Any chance to add this to the next theme update, or i need to go and modofy all my websites?
Hi! This is an Ultimate Addons plugin feature, which doesn’t depend on a theme. But we are glad the fix has helped!
Hi The7. Thank you for a fantastic theme and a great support. Six stars! (and this is not sponsored comment )
Thank you so much for your kind words! We are really glad you enjoy our theme!
I can’t see my top menu bar , please help me
my site is https://www.buzzdigitalbd.com/
I am also getting Error 404 – Page not found , plz help
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi,
I want to add “Depicter Slider” banner with a transparent header instead of a Slider Revolution plugin slider. So can I do it?
https://i.imgur.com/XXslVYq.pngThanks!
Hello!
You need to select “Hide Title” https://imgsh.net/a/weWWRin.png Insert your slider into the first row and add a negative top margin = header height.
If something is not clear, please submit a ticket at https://support.dream-theme.com/
Thanks!
Always welcome!
I am having a problem to a pre-made elementor website. It shows loading for long time but not installing theme.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, Can do use license for a demo on a domain, later delete and transfer to another final domain?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
TL;DR, yes
How to change seven media agency theme slider on homepage ?
my site https://www.buzzdigitalbd.com/
Hello! You need to edit Slider Revolution https://guide.the7.io/wpb/user-guide/page-header/slideshow/
I am having a problem to a premade elementor theme. It has been showing loading posts for a long time but not installing.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
On the cart page I am not able to plus or min the amount in the cart. When I do that I get this error:
Uncaught TypeError: Cannot read properties of undefined (reading ‘length’) at HTMLButtonElement.<anonymous> (woocommerce.min.js?ver=11.9.2.1:2:906) at HTMLDivElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006) (anonymous) @ woocommerce.min.js?ver=11.9.2.1:2 dispatch @ jquery.min.js?ver=3.7.1:2 v.handle @ jquery.min.js?ver=3.7.1:2
That is in this file: /wp-content/themes/dt-the7/js/compatibility/woocommerce/woocommerce.min.js?ver=11.9.2.1
And it is this function: function d() { var t = o(”.quantity”); t.off(“click”, ”.plus”), t.off(“click”, ”.minus”), o(”.quantity”).on(“click”, ”.plus”, (function(t) { var e = o(this).prev(“input.qty”) , a = parseFloat(e.attr(“max”)) , i = parseInt(e.attr(“step”), 10) , n = e.val().length > 0 ? parseInt(e.val(), 10) + i : 0 + i; n = n > a ? a : n, e.val(n).change() } )),
I tried everything but nothing seems to work
Hello! Could you please try deactivating third-party plugins. And if it doesn’t help, submit a ticket at https://support.dream-theme.com/
Did not help, I just created a ticket
Thanks! We will reply it as soon as possible.
I use the corporate theme. i didn’t need the mega menu and i removed it. is there any way to bring it back. Thank you very much in advance.
Sure, depending on your page builder, please address to:
https://guide.the7.io/elementor/user-guide/mega-menu/
or
https://guide.the7.io/wpb/user-guide/mega-menu/
Hi, I like some pre made website of your theme. I want to consider purchasing it. I like the Corporate theme. In this theme is theme can you disable the back to top button?
Hi,
Yes, you can.
What Multilingual plugin suits your theme?
Hello! Our theme is compatible with WPML.
