21568 comments found.
hello how do I change the Twitter bird icon to X?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-add-new-x-twitter-icon/
Hi, hi just to know if your theme supports google map, and if it has integrated whatsapp modules. Is Element integrated and has all the features? Thanks a lot. Balla
Hello Balla! Yes, you can insert Google maps. And Elementor does have an integration for Google API keys https://elementor.com/help/settings/ -> Integration.
Could you please clarify what you mean by Whatsapp module? In general, you can add a link using https://wa.me/<number> where the <number> is a phone number, in order to open Whatsapp application.
I have some accessbility questions. I notice you have skip content, but it doesnt visually show the “skip content” button on the top when you hit tab like other accessible websites. Is this something that you could help me add if I buy this template? As well as highlighting each menu item or link as I navitgate using the keyboard tab key. It is something common on accessible websites.
Hello! The “Skip content” link is not visible for ordinary users, but is visible for screen readers. Also, could you please refer to the fig. 1 here https://guide.the7.io/elementor/user-guide/theme-style/the7-general-appearance/ You can enable links outline in theme settings.
Thank you for your quick response. I just bought it with extended support, I’m excited to try it out.
Thank you very much! Hope you will enjoy the theme ) If you have any questions, please feel free to contact https://support.dream-theme.com/
Hi, How can I change the default font to Montserrat? I’m using elementor. Thanks.
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/theme-style/the7-typography/
I would like to know if, in your projects, you have planned an example of a website for a wedding photographer.
Hello!
We have a “Wedding” demo https://the7.io/wedding/ and “Photography” https://the7.io/photo/ The last one can be found this way https://imgsh.net/a/lS71nKt.png
Thank you for your response. I understand that you have a website dedicated to photographers; however, its design no longer seems to align with current trends for wedding photographers. I hope I won’t offend you by saying this, but in my opinion, there is room for improvement to attract more clients.
Your design and template services are of high quality, but the lack of a demonstration site specifically tailored for wedding photographers could limit your appeal. I suggest considering the creation of a demo specifically designed for this customer segment, which could help expand your client base.
Recently, there was a website dedicated to themes for wedding photographers, https://flothemes.com; unfortunately, it seems to be currently unavailable. That’s why I believe it would be wise for you to enhance your offering to attract more clients. If you have equivalent ideas or are considering adding specific features for wedding photographers, please feel free to share them.
Hi! Sure, we understand. Therefore, the Photo demo is marked as deprecated. I have already forwarded your request to our developer.
Thank you for your quick response I am waiting for your news hoping I will receive a positive response on this subject
Hi, I moved licence to other domain to build a new website. Now the “theme options” disapear when activating Elementor plugin. How come??
Hello! Please consider that Envato licenses are not transferable. 1 license = 1 website. This is true for all ThemeForest themes, not just The7.
When having a license for your new website, please submit a ticket at https://support.dream-theme.com/
I deactivated licence on old website (removed old website) and reactivated it on new website. https://www.screencast.com/t/mk0ADJSZlD
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Is there an update coming out soon about this: The7 WordPress The7 — Website and eCommerce Builder for WordPress theme <= 11.7.3 – Cross-Site Request Forgery (CSRF)
Hello!
Yes, current version is 11.10.1.1, and the issue you’ve mentioned was resolved back in July.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website 
have header builder?
Hello! Yes, you can build a custom header using Elementor Header Templates.
Is it possible to manage the site language change on WordPress with this Template?
Hello! Do you mean building a multilanguage website? Yes, The7 is compatible with WPML. If you mean simply translating the website into another language, you can use Loco Translate plugin https://support.dream-theme.com/knowledgebase/how-can-i-translate-the-theme/
Bought this theme many moons ago and just installed it now using the medical sample For the life of me, couldn’t figure out how to edit the address and phone number in the header. Able to change the logo in branding, but the rest of the header content I could find any options to edit. Any help?
Hello! Could you please refer to Theme Options -> Topbar & Header -> Microwidgets.
Duh! i should have checked what text1 and text2 were. I just updated the multipurpose fields and was seeing duplicate lol. Thanks.
Always welcome )
I needed to disable the Show zoom buttons with programming in the portfolio that appears on the home page. Can you help me?
The7 is old Version: 4.1.4
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I bought a theme and imported Main Demo, but I don’t have a footer, how can I add it?
?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I WAS really liking this theme until lately. The Social Icons are impossible to edit, change color of background, icon color etc. Tried a number of times but its pulling one colour from somewhere and none of the individual button settings to change the colour actually work! This is an example https://ibb.co/swMX8j3
Hello! Could you please make sure border width is bigger than 0 https://imgsh.net/a/WSaqbzp.png If it doesn’t help, please submit a ticket at https://support.dream-theme.com/ – we would be glad to assist!
Hello! Yes, in general, it’s possible.
Hope you will enjoy our theme!
Hi, I’ve found a problem with your theme and favicon.
I think you need to check -> https://realfavicongenerator.net/favicon_checker?protocol=https&site=the7.io%2Felementor-company%2F
The same error in production websites.
Regards
Hello! You need to create the icons for your website manually https://realfavicongenerator.net/faq More info about the touch icons https://guide.the7.io/wpb/user-guide/theme-options/branding/ (Icons for handled devices).
But I would not call the absence of a favicon a real problem.
Hey, I am struggeling to change the menu in the mobile view. Could you guide me, where to change it?
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/ Most probably, your mobile menu is arranged as a popup.
If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
Thank you very much. It worked! One more question. In the product view I have the the Tab “Characteristics” – How can I hide this one?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
How to change a Menu Background from White to Black (when scrolled) on this theme https://the7.io/elementor-business/ – Please help
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/the7-sticky-section-overlap/ -> “Change Styles When Sticky”.
I use The7 for many years – First time use a support and I ❤️❤️❤️ The Best Theme and The Best Support!
Thank you so much ❤️
ROW with Simple Paralax Background Image not working on Mobile IOS
Hello, amazing theme, purchased 47 times. For the last 2 years there is a major issue on IOS devices for the ROW background image when Simple Background Paralax is enabled on settings Cover- Image to be as large as possible + Fixed at its position. Basically the background is not moving I have an example here which works beautifull on desktop and android, but not on IOS devices https://www.hardwood-flooring-chicago.com/ If its possible -can any of you let me know withouth changing the settings -any css code to fix this on IOS? Or maybe its a bug on theme? __________________________________To replicate insert ROW Change background to Simple Paralax Repeat Cover – Image to be as large as possible ( there are 3 options here but this is the only one with the efect i want/need)
Fixed at positon
Everything works great on desktop and android, but the backgroind images are ZOOMED out on IOS= CSS handling
Your help is greatly appreciated -and i am sure you will ask me to create a ticket and update support, but for the last 47 purchases i never had to bother your, so maybe at least you can try to “SEE” the error and maybe poont me to the correct direction
Please note that same issue on IOS i have on several other websites that have the same AWESOME background setting
Thank you and look forward to figure this out.
Hi! Wow, thank you for your loyalty!
Background image is not controlled by The7, but you can try adding the following rule into Appearance -> Customize -> Additional CSS:
@media screen and (max-width: 780px) {
#page .upb_row_bg {
background-attachment: scroll!important;
}
}
I will update the ticket for Raphael also, he metion this is arestriction for IOS, but i guess he did not know about your css code.
Regards and best!
Any chance to add this to the next theme update, or i need to go and modofy all my websites?
Hi! This is an Ultimate Addons plugin feature, which doesn’t depend on a theme. But we are glad the fix has helped!
Hi The7. Thank you for a fantastic theme and a great support. Six stars! (and this is not sponsored comment )
Thank you so much for your kind words! We are really glad you enjoy our theme!
I can’t see my top menu bar , please help me
my site is https://www.buzzdigitalbd.com/
I am also getting Error 404 – Page not found , plz help
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
