23226 comments found.
hello! After updating to latest version, i can see now in WooCommerce Product Edit page a lot of new boxes that i do not need at all because they are making the product edit page really slow. How can i completely remove them from loading there (not just hide)? I am talking about Porto Product Options, Porto AI Engine, Porto Video thumbnail, Porto 360 degree gallery. I want to remove all of them from loading and making product page really slow. Please provide instructions…
Hello, @telmangr,
For Porto AI Engine, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-use-openai-for-content-creation/
The video Thumbnail, it has been set and removed by editing the products, please refer to this screenshot: https://pasteboard.co/KacN5fRjvQYU.png
The 360-degree gallery has been set using the 360-degree gallery element, which you can modify or remove easily: https://www.portotheme.com/wordpress/porto/shortcodes/shortcodes/360-degree-image-viewer/
Further, you can check our Speed Optimization functionality as well: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
You can check our Custom Single Product Page Builder as well: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
And further you can contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, how to remove the wishlist icon / block from the my account page?
Hello, @dennygoosensen,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.woocommerce-account .woocommerce-MyAccount-content .col-md-4.col-sm-6.col-12.m-b-md:nth-child(5) {
display: none !important;
}
.woocommerce-account .woocommerce-MyAccount-navigation ul li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link--wishlist {
display: none !important;
}
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hi, i am interested to purchase in your product order to setup a woocommerce store. However, can your woocommerce shop fully support multi-language? Is there any documentation about supporting multi-language after my purchased? Thank you
Hello, @staryeung,
First of all, thanks for showing your interest in Porto WordPress 
Yes, our theme is fully translatable, Our theme is fully compatible with the WPML and Polylang plugins, you can use any one with our theme that better suits your requirements.
Regards, P-THEMES.
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Hi, my child theme is showing “Your theme (Porto Child) contains outdated copies of some WooCommerce template files.” i cant see where i have access to an updated child theme version please?
Hello, @tomhardy21,
No need to update the Child Theme, but always make sure to update the parent Theme, We already updated all the templates in the Parent Theme, you can please update your theme and plugins to the very latest version and check back, please check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
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Hello, responding to my last comment, which I don’t know why it doesn’t appear here: I’m sorry to tell you that our version of PHP is 7.4.33 and that on repeated occasions we have recovered a backup of the website where there is no error and updated the theme to version 7.0.2, even producing the same error. If necessary we can give them FTP access, Wordpress panel, etc. Currently our website works because we have blocked all types of major and minor updates, including WordPress core updates, to prevent the error from occurring.
We attach the text of the email that comes to us from the server. We have all the updates up to date for both the Porto theme and the plugins, also clarify that said link is expired at the time we restore the website with the backup, to produce the failure it is only necessary to update the theme from WordPress to its latest version 7.0 .2 and woocommerce plugin version 8.5.1 and the error occurs:
Hello!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and alerts you with this automatic email.
In this case, WordPress has detected an error with one of your plugins, Porto Theme – Functionality.
First of all, visit your website and check for any visible problems. Next visit the page where the error was captured (/wp-admin/admin-ajax.php) and review any visible problems.
Please contact your accommodation to help investigate this issue further.
If your site appears broken and you can’t access your desktop normally, WordPress has a special “recovery mode.” This allows you to safely access your desktop and continue researching.
/wp-login.php?action=enter_recovery_mode&rm_token=z6nTPYt0RVSmoGyWuVRKiq&rm_key=vJJvQyR79qSti268zjGENF
To keep your site safe, this link will expire in 1 day. Don’t worry about that, although a new link will be sent to you by email if the error occurs again after it expires.
When seeking help with this problem you may be asked for some of the following information: WordPress version 6.4.2 Active topic: Porto (version 7.0.2) Current plugin: Porto Theme – Functionality (version 2.9.4) PHP version 7.4.33
Error details
An error of type E_ERROR has occurred on line 27 of the /wp-content/plugins/porto-functionality/porto-woo.php file. Error message: Uncaught Error: Call to undefined method Porto_Woo::load_packages() in /wp-content/plugins/porto-functionality/porto-woo.php:27 Stack trace: #0 /wp-content/plugins/porto-functionality/porto-woo.php(30): Porto_Woo->__construct() #1 /wp-content/plugins/porto-functionality/porto-functionality.php(285): require_once(’/home/...’) #2 /wp-includes/class-wp-hook.php(324): Porto_Functionality->load_woo(’’) #3 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #4 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /wp-settings.php(506): do_action(‘plugins_loaded’) #6 /wp-config.php(79): require_once(’/hom
Hello, @lolatapia,
To solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/php-critical-issues-after-updating-woocommerce-8-5/
Regards, P-THEMES.
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My website theme suddenly cannot be opened. I consulted the hosting service provider and found that there is an error in a plug-in of my website, which needs to be handled by the theme service provider. Can you help me solve the problem? After opening the website, the following is displayed: There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hello, @7052998011,
To solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/php-critical-issues-after-updating-woocommerce-8-5/
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Sorry, I didn’t find a solution in the link. I think it is because a certain file in the theme is missing and the website cannot be opened. Can you give me a specific solution?
Hello, @7052998011,
Ok then please contact us via our support system with your site WP Admin URL and Credentials and also with Cpanel Login details as well so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello. Previously, I entered the activation code on another host. That host has been deleted, how can I enter the old activation code on the new one?
The last digits of my license are 94768c3fea56
Forget it, I already solved it, reading the documentation, thank you.
Hello, @castillovox,
Great to hear that you resolved it by reading the documentation! If you have any more questions or need further assistance, feel free to reach out. Have a great day!
Regards, P-THEMES.
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after last update and woocommerce, and porto my site search crashing… and after this i have 5sec loading for backend.
Hi
Thank you for contacting us.
This issue is due to Skroutz Analytics for WooCommerce plugin.
Now disabled above plugin, and works well.
Kind regards.
my search bar don’t playing …. i try with vpn and after press it don’t open
Hello, @akhs187,
I have just tested your site again and the search is working perfectly fine for me now, please refer to these screenshots: https://pasteboard.co/3MysaUmWtGHk.png & https://pasteboard.co/R8fBfZ639LH0.png it must be the cache issue at your end nothing else.
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Hello, i’m getting the error Failure, Please try again after refresh page. model_not_found on the open ai module, i did all good but why is that? Is this a bug? I set up api and chose the model but is not working.
by the way is this plugin only recognising reviews in english? or for example if the site is french it writes the answer in french too?
I’m a bit confused by this.
I’m still trying to get it work now it doesn’t show model not found, now it says “No reviews” .. and i have more than 40
I don’t know what is happening
Hello, @Salem23,
The model text-davinci-003 has been deprecated, learn more here: https://platform.openai.com/docs/deprecations
We are sorry for the inconvenience, but the Model is deprecated by openAI, so it takes time to change…
we will change it soon.
We are sorry for the delay, It has already been highlighted to the dev team as a top priority, so please be patience.
Thanks for your understanding.
Regards, P-THEMES.
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Hey Porto, Can you provide some css that will close the opening accordion.
Hi
Thank you for contacting us. We have captured this issue at previous, and will fix on upcoming updates.
Thank you for your contribution. Kind regards.
Hello Porto team, i make a fresh install with Porto 7.0.2 version and when i want to install a demo theme i can’t find SEO1 and SEO2 in Demo content dashboard. Only and SEO3. Any idea why? Thanks
Hello, @ursacescu,
Certain demos on our platform currently do not utilize the FSE mode of the theme, resulting in users experiencing difficulties on their sites. To address this, we have temporarily removed these demos from the theme for import. Our development team is actively working to make these demos compatible with the FSE feature of the theme. The upcoming theme update will officially reinstate these demos for import. We appreciate your patience while we work on this, and in the meantime, you may explore other available demos. Thank you for your understanding.
Regards, P-THEMES.
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Hello! Creative Agency 1 one – can scrolling change to “one page-one click” on one mouse = whole one slide forward?- rather than long scrolling mouse? thanks
Hello, @Acter,
That scrolling has been set using the Custom JS code under Porto >> Theme Options >> Skin >> Custom JS, so you have to add your own Custom JS code if you want to “one page-one click” on one mouse = whole one slide forward.
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I am having major issues. I purchased support, but when I sign in, I get “There has been a critical error on this website”.
How do I get my support I paid for?
I need help fast..
Hello, @joshv06,
It seems you used the same purchase code for other themes support accounts as well, could you please try to create the account on our support forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and generate the support topic for your issue.
Regards, P-THEMES.
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Can you just get it fixed so I can make a support ticket? I paid for support..
Hello, @joshv06,
It seems you don’t understand me, you can also contact us via our support forum by creating the account and generating the topic here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ It is also for paid support.
It also has a section for confidential information called “Private Area”
Please try and let me know the result.
Regards, P-THEMES.
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How do I get the Church Demo?
Hello, @jhonatangolunski,
Certain demos on our platform currently do not utilize the FSE mode of the theme, resulting in users experiencing difficulties on their sites. To address this, we have temporarily removed these demos from the theme for import. Our development team is actively working to make these demos compatible with the FSE feature of the theme. The upcoming theme update will officially reinstate these demos for import. We appreciate your patience while we work on this, and in the meantime, you may explore other available demos. Thank you for your understanding.
Regards, P-THEMES.
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Hello,
Do you know when this will be fixed? I have a project to deliver and I would like to know whether to wait or not.
thanks.
Hello, @jhonatangolunski,
I am sorry but I do not have the exact time frame for it, but our dev team is actively working on the new theme update and soon they will release it.
Regards, P-THEMES.
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Hello, @Wodymineralne,
Just checked your provided URL and it is working perfectly fine for me, please refer to this screenshot: https://pasteboard.co/n4Ap9dxcfPzf.png it seems to be the cache issue at your end nothing else, please clear your browser cache and check back again.
Regards, P-THEMES.
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my mistake… I just had to accept the YITH Plugin after the update in the plugin settings and the search field was fixed
Sound’s Good!!
when will wpbakery 7.4 be available for download with the theme?
Hello, @americanplastictech,
Thanks for your notify, we will soon update it on our site, so it will be available to update on your site, thanks for your understanding and for your patience.
Regards, P-THEMES.
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any update on this?
Hello, @americanplastictech,
Yes this has already been resolved, please first update the theme to the very latest version, here is changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and then you can update the plugin from Appearance >> Install Plugins one by one, I am sure it will work for you.
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when i download latest version of porto, still only includes 2023-12-06 – version 7.3 of wpbakery even though version 7.4 came out weeks ago
Hello, @americanplastictech,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out, OR if you only want the latest version, we will provide you with the zip file of the plugin as well.
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it does not have to do with the wp admin backend. when i download the latest porto version from the themeforest website, it still only includes wpbakery 7.3. does that make sense
Hello, @americanplastictech,
We asked for the Logins because the plugin is normally updating fine for us, we have to check on your site and fix it for you, but I also wrote above that if you are not willing to provide you the Logins, then simply contact us via our support system OR via my email aizazawan55@yahoo.com so that I will provide you with the zip file of the very latest version of the plugin.
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this does not have anything to dow ith the wp backend. when i download the latest porto version from the THEMEFOREST WEBSITE, it still only includes wpbakery 7.3. does that make sense
Hello, @americanplastictech,
It includes in the package that you download from the ThemeForest and we will include the latest version with the new version of the theme.
But we already updated the plugin to our internal server so that it can be easily update on our customers sites from Appearance >> Install Plugins, Does it make sense to you?
And if it is still not working for you then please contact us we will provide you with the latest version of the plugin zip file.
Regards, P-THEMES.
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Hello! I bought the theme, Installed and now I work on modifying it to fit my needs, but I realized that the account/user icon is missing in the top menu… I am using the Book store demo, and it should be next to the favorite and cart icons in the right top corner. What could be the problem?
Hello, @EZworks,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi, is there a setting that will disable all Admin messages from the theme about Updates and Speed Optimize wizard when editing…. Thanks.
Hello, @playnstocks,
Unfortunately there is no direct setting to disable those notifications, those are the default notifications and those can only be removed using Customization.
if you would like to disable the option for it, you can request it as a feature here: https://www.portotheme.com/forums/topic/feature-request/
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Hello, i have a question, Im using WPBakery Builder and its working fine with pages but when i want to use it with the template builder it just doesnt load, all i got is code in the backend editor. I have changed the settings in the role manager and it doesnt seem to fix it. Is there anything else i need to do??
Hello, @Culein,
Please navigate to WP-Dashboard >> WP Bakery >> Role Manager >> Administrator and set Post Type as Custom and check YES the “porto_builder” from there, and save changes.
If after that the issue still persist, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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davinci-003 model has been depriciated, what is your alternative
Hello, @taiger,
We are sorry for the inconvenience, but the Model is deprecated by openAI, so it takes time to change…
We will change it soon.
Thanks for your understanding.
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