23226 comments found.
Hi Team .
Just a heads up, it looks like you’re using Font Awesome 6 now as the default, but you still have some css code referencing Font Awesome 5 which can break icons.
Found such an example in an accordion, but there may be some others.
Cheers Sean
Hello, @4tcmedia,
We’ve also released new Font Awesome 6 icons for x-twitter, meta(facebook) icons and so on.
If you face any problems in terms of icons, You should change custom css from ‘font-family: Font Awesome 5 Free’ to ‘font-family: var(—fa-style-family-classic)’ on Theme Options > Skin > Custom CSS.
OR you can Install this plugin on your site and check back again: https://wordpress.org/plugins/font-awesome/
Regards, P-THEMES.
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Oh yes, I’m aware how to fix it, I just changed the css to ‘font awesome 6 free’ – I’m just letting you know – it would make sense to eventually fix the css in your theme and then push a release no?
Hello, @4tcmedia,
Thank you for bringing this to my attention! You’re absolutely right, updating the CSS in our theme to accommodate Font Awesome 6 Free sounds like a proactive step. We will make sure to prioritize it in our next release. If you have any other suggestions or notice anything else, feel free to let me know. Your input is much appreciated!
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Dear Team,
Please help.
I went to the Porto Builder/Popup and created a popup content from the demo studio section. It would simply not popup. I have tried to link with different pages too.
I have refreshed all sections, linked to the right page, disabled enabled all plugins and yet cannot get it to work. Cleared browser cache too. I am on localhost.
Please see screenshot.
https://monosnap.com/file/0HeEVztinq7AwgSBk33hn8SaAMH5jKThank you.
Hello, @naarwebz,
I’ve recently conducted the same test on my site, and it’s running smoothly without any issues. It appears that the problem lies on your end. To troubleshoot effectively, we’ll need to examine your site directly. Could you kindly replicate your site on a live test environment and provide us with the WP Admin URL and login credentials for your live test site through our support system? This will allow us to investigate the issue firsthand and assist you accordingly.
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Thank you. I will try to upload to live soon. In the meantime, I have tried the alternative way to insert the shortcode of the popup in the Porto Modal Box, it does pop but shows wide. Please see screenshot if you can advice, otherwise can get in touch when the site is live.
https://monosnap.com/file/B1aSVBs8AL7BrL1Wzr95tzzC5dnw19Hello, @naarwebz,
Sorry for the inconvenience, I have checked the widget settings and found there is no option. To solve the issue you can set the custom CSS code in the theme option to control the width of the popup screen. If you are unable to fix it please make your site live and then please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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Thanks again for the quick response and looking into this.
Sure, I will get in touch once the site is live.
Best wishes,
Hello, @naarwebz,
Sure take your time, we are always here to help you.
Regards, P-THEMES.
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Hello,
Thank you. I have just uploaded my site to live server and created a support ticket.
Best wishes
Hello, @naarwebz,
Thank you for reaching out. Our support team will promptly review your ticket, and you can expect a response shortly. We appreciate your patience and understanding.
Regards, P-THEMES.
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Greetings! where could I go and edit the top bar text : Get 10% extra OFF on Porto Summer Sale – Use PORTOSUMMER coupon – Shop Now!
Hello, @jeevanam,
Please navigate to Porto >> Template Builder >> Header and edit the Header from there, then you will be able to edit the content, please refer to this screenshot: https://pasteboard.co/zI3lI4RSII2s.png
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Hi after update the search box is not working well.
Also I lost it in mobile version is there an issue?
Hello, @sotirisa,
Please deactivate the Yith WooCommerce Ajax Search plugin and check back again on your site.
Regards, P-THEMES.
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Hi and thank you for your answer!
Yes now is better but I lost search on mobile. Whatever I did in the mobile version the search can not show.
Hello, @sotirisa,
Could you please share the URL of your site so that I will check and assist you accordingly.
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Yes of course check this https://pharmacymegadeals.gr/
Hello, @sotirisa,
If you navigate to Porto >> Theme Options >> Header >> Search Form, the option is there with the description: https://pasteboard.co/5ksq1b6WGmro.png
So please navigate to Porto >> Theme Options >> Menu >> Mobile Menu and turn OFF the “Add Search Box” option from there: https://pasteboard.co/PymEutRL5wiP.png it should solve your issue.
Regards, P-THEMES.
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Can I add any attribute filters into the shop filters?
Hello, @NCORP-CODE,
Thanks for showing your interest in Porto WordPress 
You can simply use the “filter product by attribute widget” inside the shop sidebar as you can see in this screenshot: https://i.is.cc/1R30KGt5.png
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How do I edit the share buttons
Hello, @idlea,
Please navigate to Porto >> Theme Options >> WooCommerce >> Single Product >> You can enable/disable the “Social Share” links: https://i.is.cc/1R2KBDlH.png
And to configure the social share links you can set the social links from the Porto >> Theme Options >>General >> Social Share: https://i.is.cc/1R2RAqUt.png
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thank you I did find it though a challenge finding answers via search, thanks again. Is thee an option hidden to add instagram ?
Hello, @idlea,
Unfortunately, there is no option for Instagram for social share for now, you can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it and note it down for the future upcoming updates of the theme.
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Salve ho problemi con l’aggiornamento del tema porto /home/u514812952/domains/fuepasrl.com/public_html/wp-content/plugins/porto-functionality/porto-woo.php dopo l’aggiornamento di wordpress. Come mai?
Hello, @Fuepa,
Thanks for your contact, this was already a known issue, to solve this issue, we kindly request you to please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/php-critical-issues-after-updating-woocommerce-8-5/
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials and also with CPanel Login details so that we will solve this issue for you on your site.
Regards, P-THEMES.
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List view is not working on your demo, https://preview.themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/full_screen_preview/9207399 I want to see how it looks like
Hello, @NCORP-CODE,
Sorry for the inconvenience, But the list view appears/works perfectly fine in our demo’s as you can see in this screenshot: https://i.is.cc/1QXMss4Q.png I don’t find any trouble/issue with it.
Please try to check back again once again after clearing the browser cache.
Regards, P-THEMES.
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It seems a real shame to me that they have removed the live customization of this theme, or at least it doesn’t appear to me, in the same way there are many functionalities that you cannot do. And I have also sent a support ticket and they do not answer me… and on the other hand the documentation is outdated, they have not updated it with the new options, well what they have done is remove things that were better than now…
Hello, @enriquei,
We have not removed the live option panel, but you can simply click on this link to use the live Option panel on your site: https://postimg.cc/pyf1jZkD
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If I have made this comment it is because it doesn’t work for me… I think something is wrong with my copy of the porto theme, I ask you to please be kind enough to respond to my support tickets and review my site since I I have sent two and they have not responded to me, are they going to continue not responding to me…??, why does my topic still have a support option?
I am still waiting for the answer to questions 36257, 36238 and 36228, or are you not going to answer them?
Hi
Sorry for replying late. We’ll check your ticket. Thank you for contacting us. Kind regards.
Am I missing something? I have installed the demo shop 4, but it doesn’t look the same. Please look at how it turned out and let me know what am I missing? Thanks! https://printline.us/
Hello, @TwoMiles,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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wow! this worked. Thank you so much
I have one more question, please I hope you can help responding:
Which editor is ideal to have installed? Elementor, Visual Composer, or Bakery?
When I install more than one it throws me an error.
Please advice.
Thank you!
Hello, @TwoMiles,
We always recommended to use the single page builder on the single site, and we suggest to use the Elementor or WP Bakery page builder, Elementor is the very latest trends adopting page builder.
Regards, P-THEMES.
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what code can I add to force hamburger (mobile) menu on tablet portrait? Still showing the desktop version on the portrait view on the iPad Pro 12.9
Hello, @howahya,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media(max-width: 1024px){
#header .main-menu {
display: none !important;
}
#header .mobile-toggle {
display: inline-block !important;
}
}
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The submenu opens on hover, but I want the submenu to open only when I click on the menu. How do I do this?
Hello, @rammerfelix,
Unfortunately, this is not possible for now, we do not have such an option in our theme for now, by default the submenu only opens when hovering over the main menu, you can post your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will note it down for the future upcoming updates of the theme.
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Hello Porto,
After Porto last update the field “Company” of Woocommerce (8.5.1) of the users is delete after they make a order in woocommerce.
1. Customer info with the company field fill out – https://imgur.com/KgW7Laz 2. Order Complete in Woocommerce – https://imgur.com/CsFtdKv 3. Customer info with the company field empty – https://imgur.com/vtGjVft 4. Woocommerce order detail with the company field empty – https://imgur.com/N47kum4
Regards.
Hello, @caifasfa,
Could you please check it once by activating the default WooCommerce Theme such as Storefront, just to make it sure that the issue is with our theme or not?
If the issue still persist with the default WooCommerce theme as well then it will confirm that the issue is not because of our theme and in that case we suggest you to try to reach out to the WooCommerce support for further assistance.
And if the issue will not persist with the default WooCommerce theme, then we kindly suggest you to contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, after last update Im facing an issue. I can´t see pictures from product gallery on product page. There is main picture duplicated. On some items I cant even clic and open tabs with details about product. Could you please check it? https://aquashopping.sk/ekatalog/vodarenske-systemy/supatka-posuvace/supatko-vodarenske-dn-100/ Thank you
Hello, @MajorNR,
Thanks for sharing the URL of the issue I can see the issue. It seems a cache issue nothing else, To solve this please once contact your service provider and ask them to flush the server cache and then disable the cache plugins that you are using on the site after that check back to your site by clearing the browser cache. I hope you will get the desired results. however if not, then fixing it requires additional information. Then please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
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Hello. I can’t find Copyright section in Porto/Theme Options/Footer. Last time I checked it was in this section.
Hello, @sergiostanic,
1- To solve your issue simply navigate to the Dashboard >> Porto >> Template Builder >> Footer >> Edit the footer block: https://postimg.cc/2LBz2GCQ when the editor opens you can simply change the copyright text as per your need.
2- Second, There is another way to change it simply go to the Dashboard >> Porto >> Theme options >> footer >> From there you can change/set the copyright text as well: https://postimg.cc/1V1T1rpc and https://postimg.cc/FffnfBpV
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Thank You!!! My Best.
You’re Most Welcome!!
We have this website, in multilanguages and multicurrency. But, since the last update, the combination of some of these options does not work “in top navigation”.
https://www.albusgolf.com/shop/For example, if I select Spanish and Dollars, in top navigation, it does not change the currency to dollars. Can you give me some reference as to what the problem could be? We have tried everything.
Hello, @fspiluttini,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi I have a problem with your template on client webshop. I have installed new plugin “Auction plugin” and the problem is on standard wordpress theme counter works on your theme dont. And the auction plugin information I am enclosing bellow, please tell me can you fix your theme somehow to make possible run that auction plugin propertly (counter on the product page) as I mentioned on any standard wordpress theme counter shows up, on your theme dont.
“Thanks for reaching out, we are here to help you. In auction FREE plugin, the timer is displayed only on the auction detail page not on the listing page so on your given URL, the timer will not be displayed. https://kikidokids.com/product-category/auction/ Now regarding the auction detail page, for example – https://kikidokids.com/product/beige-turban-copy/ It’s not displaying timer on your site. The timer is displayed using the countdown javascript. and uses the HTML element classes. We have debugged the issue and it looks like, the product details are displayed in “<script>” tag In which it parses as a string not as an HTML element and hence countdown javascript could not find the HTML element classes and does not display the timer. There is no issue with auction FREE plugin. For more ideas, please refer to the screenshot – https://prnt.sc/51TANaqAc9Ew To resolve the issue, follow the below steps — 1) Remove the product details from the ” <script> ” tag with the help of your site developer and make sure it is loaded as the default structure. 2) If you have no idea, how the ” <script> ” tag comes then deactivate one by one plugin on your site and then check for the issue.”Hello, @netpoint1,
Please navigate to Porto >> Theme Options >> General and turn OFF the Skeleton Mode from there, save changes and check back to your site after clearing the browser cache, Please refer to this screenshot: https://pasteboard.co/yT9gppKkgJlC.png
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WORKS ! thank you, so it seems it is not an error but a feature which should be disabled. Ok, thank you very much, amazing support !
Hello, @netpoint1,
You’re welcome! I’m glad to hear it’s working for you now. If you have any more questions or need further assistance, feel free to reach out. Have a great day!
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Hello, how can I customize the fields in the shopping cart?
I would like it to start with the option to select invoice or just ticket and some custom fields for Chile billing
Hello, @Skowish,
We have already replied to you here: https://themeforest.net/comments/30346164 please check.
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It appears 3 times and applies to every image added to the product gallery.
Hi
It’s due to loop setting of owl carousel js plugin. If you want to disable the loop setting, you can disable the loop options on Theme Options > General > Slider.
Kind Regards.
That’s probably not it. I had it turned off. I had this: Loop – no, Autoplay – no Any other ideas?
Hello, @Wodymineralne,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Yes of course. However, on your demo website is the same
Hello, @Wodymineralne,
We will check it for you and help you out for sure.
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Hello, how can I customize the fields in the shopping cart?
I would like it to start with the option to select invoice or just ticket and some custom fields for Chile billing
and now my website is broken, show a message with Critical error
Hello, @Skowish,
To solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/php-critical-issues-after-updating-woocommerce-8-5/
Regards, P-THEMES.
thanks and how can I customize the fields in the shopping cart?
I would like it to start with the option to select invoice or just ticket and some custom fields for Chile billing
Hello, @Skowish,
To Customize the fields in checkout page you have to try with any Custom Code or third party plugin as that can be managed by the WooCommerce plugin and our theme does not have any influence on it, you can check this article: https://www.businessbloomer.com/woocommerce-checkout-customization/
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thanks and how can I customize the fields in the shopping cart?
I would like it to start with the option to select invoice or just ticket and some custom fields for Chile billing
Hello, @Skowish,
Again I have to say that its the default from WooCommerce, so you should have to try with some Custom Code or plugin: https://stackoverflow.com/questions/36258495/woocommerce-custom-cart-input-fields
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