39370 comments found.
Hallo, ich habe 5 Lizenzen bei Ihnen gekauft und wollte heute im Avada-Konto nachsehen, warum es keine Update mehr für dieses Themen gibt, dabei habe ich festgestellt, dass alle Lizenzen von Ihnen aus dem Konto gelöscht worden sind. Kontaktieren kann man Sie ja scheinbar über Ihre eigene Webseite nicht, daher hier die Frage warum? Bitte teilen Sie mir mit, warum ich keine Updates mehr erhalte. Beste Grüße
Hello Morgen76
We will never remove our customer’s licenses and we have actually given full control to our customers in respect to how they want their licenses to be assigned via the my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
However if you are not able to contact us via support ticket for any reason, kindly send us an email to support@avada.com with your purchase codes and our team will follow up.
Thanks
-Ammar
Hi the theme in error 503 (Service Unavailable). How can we fix it?
Hello @onixxmedia
A 503 error can be caused due to multiple reasons and our team will need to take a closer look into your setup to provide any details on this, kindly open a support ticket and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, urgently need your help please.
I’m getting the white screen of death in the back-end after updating the theme: “There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.”
Front-end returns the following message: “The Avada-Core plugin needs to be updated before your site can exit maintenance mode. Please follow this link to update the plugin.” I believe this refers to the Fusion Builder and Fusion Core plugins and are they available separately so I can install theme manually? Otherwise, what’s the workaround? I’m using PHP v7.4.
Grateful if you could provide the resolution please as I really need this resolved urgently.
Update to my previous message, I’ve renamed the child and parent themes so I can access the backend, but really need Avada working urgently. Kindly advise.
Hi,
We’d like to take a look at your setup for now.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Thank you so much Abbas, I’ve replied to your email with the requested info.
Hello Gakia
Thank you, we will get back to you soon.
No response for the ticket I created, Its urgent ID 523235
Hello @acei2
We have received your ticket and it will be responded in due time, kindly note that our response time over weekdays is under 24 hours and over the weekend can be upto 48 hours.
Thanks
-Ammar
i have a license and would like to use it on a different domain now, i don’t have the domain or email to reset my password, i can’t use your support because of this
Hello @springforward
Kindly send us an email to support@avada.com and provide your purchase code so our team can assist you with this further.
Thanks
-Ammar
Hi Avada – quick question. Can you create a multi-step quiz using Avada forms and conditional logic? If so are there any examples. Thanks
Hello@drmoody
Depends on how you exactly want it to work and what you want it to do, this will require more information from your end to provide a detailed response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, when i try to Live Edit my homepage i receive this error:
Cannot read properties of null (reading ‘length’) TypeError: Cannot read properties of null (reading ‘length’) at n.filterTemplateAtts (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:914058) at n.getTemplateAtts (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:200981) at n.getTemplate (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:46109) at n.renderContent (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:201119) at n.render (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:198414) at n.addChildView (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:132953) at p (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3818) at f (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3497) at a (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:692) at e.trigger (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3380)
Also, when i put a video as a background in my slider it doenst show on mobile even i toggle the mobile display. Please help.
HI,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
At your next revision level, can you guys kindly make sure your “Avada News” links (shown in WP’s backend dashboard) open in a new browser tab? External links should always open in a new browser tab.
Details: https://prnt.sc/YlJLo5WoImtf
Thank you!
Hi,
To make a suggestion / request you can go under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
The latest version of AVADA probably contains the following bug:
as soon as we change the BUILDER AUTOACTIVATION in the BUILDER OPTIONS, all ROLES except the ADMINS no longer have access to the back-end builder editor for POSTS and PAGES. The corresponding buttons disappear forever when editing, and changing this option to its original state no longer has any effect.
Only restoring the old database will help here.
Hi,
We’d like to check your setup for this.
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Lot’s going on with recent updates, and not good. 1) Site is all around much slower to load 2) Live editor has issues with saving changes…Just a spinning wheel. 3) Saving element and page templates returns error
Hi,
We haven’t seen such issues with the latest update. We’d like to check your setup for this. Please reply back to our message we’ve sent to you via one of your tickets.
Thank you. – Abbas
Your latest update, V 7.11.4, does not fix a Performance Wizard issue we reported over 6 months ago.
Specifically, when we run Avada’s Performance Wizard (Elements section), the wizard is recommending that we activate the elements “Avada Slider” and “Post Cards” thus adding more code to our site if we “accept” the “wizard’s recommendation.” Well, we DO NOT use sliders nor post cards.
Details: https://prnt.sc/IJ1I6rPwqmrJ
Kindly review, retest, and fix your Performance Wizard module. Thank you.
Hi
Our team will make checks for this and if there are any valid issues a fix will be added. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Very disappointed. Your latest update, V 7.11.4, made your theme a whole lot heavier and slows down our website even further.
Specifically, your latest update adds more code to several files and adds a new one, called “Swiper” Nuts! It affects our carousels, sliders, and modals. Avada’s Performance Wizard did not help. We had ZERO issues before V 7.11.4
Details: https://prnt.sc/T4NAHsLAMb7s
Without hiring a coder and spending a lot of money, we’re finding it very difficult to keep using Avada.
Hi there
Nothing was added to the latest maintenance update that would negatively affect or slow a site down. You can check the changelog here > https://avada.com/documentation/avada-changelog/
The scope of the latest maintenance update also does not affect or touch the performance wizard in any way.
The swiper file was not added in for 7.11.4 and is not new; it was added quite a few versions back, so there is no effect there either.
Thank you, MB
Thank you for the quick reply. Two things:
1. What Avada revision level added the file “swiper”? We are quite confident it was added recently.
2. The Performance Wizard continues to suggest enabling elements we are not using and is suggesting activating performance features that are actually slowing down our website. We got this covered, but thought we’d mentioned it anyway.
Again, thank you.
Hi there
Your comment says we added the swiper file to the latest update, which we did not. That needed to be clarified.
“Specifically, your latest update adds more code to several files and adds a new one, called “Swiper”” [SIC]
I will need to double-check with the dev team how far back, but I do know it was multiple versions (not 7.11.4).
As for the performance wizard, this is the information in the tab:
“In this step, you can disable any Design, Layout and Form Elements you aren’t using. When disabled, the Elements will not load and will therefore not be available in the Builder. Click the ‘Find Recommendations’ button to scan your website and show which Elements you are using.” [SIC]
If you are not using the Avada Slider, for example, then untick to remove.
Thank you, MB
Hi
1) The swiper file is the same size as it was in version 7.11.3
2) We have responded to your comment above
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi MB. Yes, got it.
“Click the ‘Find Recommendations’ button to scan your website and show which Elements you are using.” [SIC]
This is exactly what we’re referring to. The scanner is selecting elements we’re not using. This is the part that needs to be checked.
Also, once you find out what Avada revision adds the swiper file, please advise. We’ll conduct our own testing using pre/post swiper.
Thank you 
Hi,
As this is not a troubleshooting platform, please send us a ticket on the link Shaminder shared above so we can check further.
Thank you. – Abbas
Can you add an alt text to a background image?
Hi
Background images are added via CSS. CSS background images unlike HTML images do not have alt tags.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
latest version causes 100% CPU and memory issues with latest woocommerce and wordpess.
Hi
We are unable to emulate such an issue at our end. Please do ensure you do have WooCommerce updated to the latest version (as version 8.5.1 has a few issues). If you are still facing an issue please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
the new version break front-end editor and can’t use.
bgSlider is not defined ReferenceError: bgSlider is not defined at eval (eval at template (/wp-includes/js/underscore.min.js:2:15198), <anonymous>:21:10) at e (/wp-includes/js/underscore.min.js:2:15271) at n.template (/wp-content/themes/Avada/includes/lib/inc/fusion-app/fusion-frontend-combined.min.js:1:41323) at n.render (/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js:1:137010) at n.addBuilderElement (/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js:1:851724) at p (/wp-includes/js/backbone.min.js:2:3818) at f (/wp-includes/js/backbone.min.js:2:3497) at a (/wp-includes/js/backbone.min.js:2:692) at e.trigger (/wp-includes/js/backbone.min.js:2:3380) at n._onModelEvent (/wp-includes/js/backbone.min.js:2:14082)
Hi,
We’d like to take a look at your setup for this.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hey there, I have three Avada licenses, but my support period has expired. Can I just ask one question?
Hi there
No worries, we will reach out to you to see how we can help. Check your inbox.
Thank you, MB
Hi!, how can I translate the “required” string from the form fields tooltip? Thank you in advance
Hello @marianogi
You can use loco translate plugin to change the default strings, we have a very detailed documentation post about it here => https://avada.com/documentation/how-to-use-loco-translate-plugin/
If you need further assistance with this, please open a new support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Sorry, I forgot to say that I didn’t find that string either on the theme or in the core plugin.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, in that case please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, Is it possible to get a refund? I found a chance to try it out today only and the theme isn’t suited for my needs.
Hello @invisib
Refunds are not processed via comments, we suggest you to send us a ticket regarding your query and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
I can’t register to your site, it doesn’t send the confirmation mail.
Hi,
Please see your spam/junk folder on the email inbox side.
If you still cannot get into your support account – as this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi, I sent a refund request through envato, can you please review it?
Hi,
We’ll get back to you shortly.
Thank you. – Abbas
It’s been nearly a week and I’m still waiting
Hi,
I checked with our team about this. Please leave us a message with details of your situation via the form on below page and we will take care of this for you.:
https://avada.com/contact/#contactThank you. – Abbas
Can you please provide the patched version of the Slider Revolution plugin? The most recent update did not include the updated version of Slider Revolution and there is a major vulnerability with the version included with the last update. Here is the link describing the vulnerability. Please provide the patched plugin version ASAP. Thank you.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6615-authenticated-author-arbitrary-file-uploadHi,
The security bulletin you linked mentions the issue with an older version of Slider Revolution (versions up to 6.6.15). Avada already offers the latest Slider Revolution version 6.6.20 which you can install/update under WP dashboard -> Avada -> Plugins page to take care of this.
You can install all updates for all our bundled plugins from the same page.
If you do not see the version available – please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hello, recently my license key in the AVADA settings is showing the following error message: ‘The purchase code is already used on another domain.’ While this purchase key is associated with only one domain. How can this be resolved? Thank you.
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
