39340 comments found.
Does Avada work with PHP version: 8.1? Because when selecting this version, the website crashes.
Hello @Mantus
It surely does, I am personally running PHP 8.2 and we have customers on PHP 8+ as well, so this could be due to some other reasons such as incompatibility between some other 3rd party plugin(s).
If you need our team to take a look into this, kindly open a support ticket with our team further and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
The first container of my site (https://sarristax.gr/) is not visible on mobile device. The container is showing on desktop version. How can I solve it?
Hello @troupdim
This could simply mean that the container is disabled either by using the visibility system or by rendering options, you should be able to check both following the documentation below.
Visibility System => https://avada.com/documentation/the-avada-visibility-system/
Rendering Options => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
οk, thanks a lot!
We’re glad to assist. 
Hello, I installed the influencer template but I can’t find where I can disable the message “Our monthly special allows you to receive 20% off your first order!” Could you tell me how do I disable it? Thank you.
Hello @dev2marketer
This is simply created using an off canvas, you can read more about how to work with off canvas in Avada here => https://avada.com/documentation/how-to-make-a-popup-with-the-off-canvas-builder/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I have just bought my 11th licence, this theme rocks!
I do have a small problem with my latest wensite. Somehow no matter what I do, the website has some slow database queries when linked with woocommerce. I am using latest version: WP Version: 6.4.3 Server Info: nginx/1.24.0 PHP Version 8.1.27 PHP Post Max Size: 1 GB PHP Time Limit: 600 PHP Max Input Vars 10000 ZipArchive: ✔ cURL: ✔ PHP Mail: ✔ MySQL Version: 8.0.33 Max Upload Size: 1 GB
If I disable theme or woocommerce, everything is back to normal. I have just used the prebuild website. The only active plugins were: Avada Builder Avada Core WooCommerce
I can give you admin logins, it’s still in dev phase
I have used https://avada.website/pet-supplies/
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For the slow DB queries issue, please see that you have “order attribution” setting disable under WP dashboard -> WooCommerce -> Settings -> Advanced -> Features as that is known to cause this issue in recent WooCommerce version.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
This did not help. Sorry for links. I have send separate ticket in the Avada support website.
Hi there
We see your ticket in our support queue and a member of our team will assist you as soon as possilbe.
Thank you, MB
Thank you for amazing theme, but…since last 7.11.4 update I have problems with images. Almost at all pages. Especially – with galleries.
The matter is as follows – trying to add image into the builder (does not matter – live or not) I upload it (or them if that is gallery) to the Media Library and… there are some EMPTY images inside the Media Library. They for sure does not inserted into the page
Refreshing the page several times – images disappeared/appeared randomly and at last – shown all…
The first and main question – is there is a way to roll back Avada to previous version to check that fact > I used galleries only 2 day ago – everything was excellent. May be any thoughts?
Look at my Media Library for example… attempting to upload 7 small images…
https://drive.google.com/file/d/1Z6iIrymh_qDTPEoFPloxnPxD_KDO62Ew/view?usp=sharing
https://drive.google.com/file/d/1nv6ol3O_OvTnou0gaouqkxzQJ5VJdLLM/view?usp=sharing
https://drive.google.com/file/d/1LD1-yIubdgPaUIpD83f__6pDzBMB_tGC/view?usp=sharing
Hello @dino127
There is no issue with gallery element on our latest version that is 7.11.4 so this could be specific to either some 3rd party plugin or an incomplete update, with that being said, you have a valid support and should be able to open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, I will do that.
You are most welcome
I like the Avada theme, it is very complete. But since the new update 7.11.4 I have some problems that I consider that are bugs and I shouldnt have to pay support assistance for them.
Since I update Avada to 7.11.4 and its fusion builder plugin, the countdown doesnt work properly.
For example in one of my pages (https://invitify.es/bodas/marta-fernando-pruebas/), with only a countdown in the page which doesnt run, there are serveral errors:
- Uncaught TypeError: e.doCountDown is not a function - Several: uploads/fusion-styles/Array 404 (Not Found) -> And the files are in the folder/server.
This happens in all the pages with countdown and I did not update or change anything more than Avada to the newes version 7.11.4.
Hello @fakur
We are glad to hear that you like Avada, regarding your query, I am definitely not seeing the issue on provided URL, the countdown is working all fine and good for me there, could this be specific to your browser or some other extension?
In any case, if you are facing issues with any other element, kindly check if any 3rd party plugin or cache is causing this issue.
In order for us to check this, we will need you to kindly open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
First of all, thank you for your answer.
I checked the countdown and it continues not working anymore. I tried with different browsers (Chrome, Mozilla, Edge and Samsung Browser on mobile). Also I tried it as an admin of my site and as a not logged user. In a normal view and privacy view.
The countdown is shown, but numers doesnt move. It is stuck always in the same hour, minute and second and only changes if you refresh the page, but also get stuck.
This happens since I update to the newest version 7.11.4 and the Avada fusion Builder.
I am thinking about paying support extension, but not for things that I consider that are bugs because it crashed after update the theme and its Avada plugins.
Best regards
Hello @fakur
The link above shows countdown working for me without any issues, it is counting down for me so if you are seeing something different that could simply mean caching, try from a different device perhaps, it is not possible for me to add a video in the comments so can not provide that however I do not see any issues on the link above.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
As I said before, I tried it using different browsers and from different devices and the countdown doesnt move. It happens in the frontend (non logged user view).
You can see what happens in the next url where I upload a video of the error as a proof (same happens whith different devices and browsers. Windows/Android/iOS) -> https://app.box.com/s/zgjpofs12q8h0mhdskwbfi5vpsju0f39
In order to respond your comment, I dont consider correct to pay around $50 for support about something cause by updating the theme and the Avada plugins. Of course yes about paying it for doubts or errors caused by me, but not for things that appear with a new version update.
Best regards
Hello @fakur
Here is a video from my end, you can clearly see the countdown is working fine => https://www.loom.com/share/ac1a830792ae417aa6ca4b0eaaf0acd5
Again, this is not a known issue and neither it can be replicated on your provided site, unfortunately we can not troubleshoot it here on why you’d be seeing something entirely different.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
For your information, I solved my issue about the countdown which doesnt run. Is seems that after updating Avada theme, there is a problem when the plugin “HubSpot All-In-One Marketing – Forms, Popups, Live Chat” is activated. If I deactivate it, everything works great. This started happening after I update Avada Them.
Thanks for your time and patience.
Best regards
Fakur
Hello @Fakur
You are most welcome
Please help
Hello @mentax
If you are using our mega menu builder, it definitely doesn’t work with the legacy headers, you will need to use our layout builder to create a new custom header in this case and should definitely be able to replicate any of our classic header, you will actually find most of them added in our ready to use Avada Studio templates.
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar, but in this case I need to make whole bunch of work, The default legacy header use different logos depending on the screen size. For example retina size which is twice bigger. Does it mean that I will need to create like 5 different headers for different devices and screen sizes? In Avada Studio template there is no standard (legacy) headers1-5 =(
Hello @mentax
No, the image element when set to dynamically show logo will give you option to select which logo to show, or simply select to show all, also you can use rendering option to actually show different content on different devices without any issues.
Thanks
-Ammar
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, how can the Fusion contact form in the Contact page template be turned off so it does not show in the page? In Avada options > Contact template there is no switch to turn it off completely. Please advise.
I understand it can be hidden via CSS but i wish to turn it off completely so its not in the page source code.
Hello @gakia
A better option is to simply not use the contact template, we already have a full fledged Avada Form builder that you can use to craft your own custom forms which can be placed anywhere on the site, also the Google Map element if you are using the contact template for that reason.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, changing to 100% Width template and few tweaks fixed it.
Glad to hear we could help
Hello, after the latest WordPress upgrade my website memory spikes up and I get a 503 error that is only resolved when I deactivate the woocommerce plugin. As soon as you activate the woocommerce plugin the website goes back to error 503. And this only happens with the Avada Theme, my other themes are working fine with the same woocommerce plugin.
Hi
There are know reported issues with WooCommerce https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurityhttps://wordpress.org/support/topic/woocommerce-loads-a-lot-of-scripts-backend-in-frontend/
https://wordpress.org/support/topic/woocommerce-503-error/page/2/
You can check if downgrading helps address the issue. (post a backup)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The problem is definitely with Avada because you don’t get this problem with other themes. Beside, my support has expired and this is not a support issue. I also noticed other customer are complaining about the same problem.
Hi SamKalaka,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll investigate this further: https://avada.com/contact/#contact
Thank you. – Abbas
Hallo, ich habe 5 Lizenzen bei Ihnen gekauft und wollte heute im Avada-Konto nachsehen, warum es keine Update mehr für dieses Themen gibt, dabei habe ich festgestellt, dass alle Lizenzen von Ihnen aus dem Konto gelöscht worden sind. Kontaktieren kann man Sie ja scheinbar über Ihre eigene Webseite nicht, daher hier die Frage warum? Bitte teilen Sie mir mit, warum ich keine Updates mehr erhalte. Beste Grüße
Hello Morgen76
We will never remove our customer’s licenses and we have actually given full control to our customers in respect to how they want their licenses to be assigned via the my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
However if you are not able to contact us via support ticket for any reason, kindly send us an email to support@avada.com with your purchase codes and our team will follow up.
Thanks
-Ammar
Hi the theme in error 503 (Service Unavailable). How can we fix it?
Hello @onixxmedia
A 503 error can be caused due to multiple reasons and our team will need to take a closer look into your setup to provide any details on this, kindly open a support ticket and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, urgently need your help please.
I’m getting the white screen of death in the back-end after updating the theme: “There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.”
Front-end returns the following message: “The Avada-Core plugin needs to be updated before your site can exit maintenance mode. Please follow this link to update the plugin.” I believe this refers to the Fusion Builder and Fusion Core plugins and are they available separately so I can install theme manually? Otherwise, what’s the workaround? I’m using PHP v7.4.
Grateful if you could provide the resolution please as I really need this resolved urgently.
Update to my previous message, I’ve renamed the child and parent themes so I can access the backend, but really need Avada working urgently. Kindly advise.
Hi,
We’d like to take a look at your setup for now.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Thank you so much Abbas, I’ve replied to your email with the requested info.
Hello Gakia
Thank you, we will get back to you soon.
No response for the ticket I created, Its urgent ID 523235
Hello @acei2
We have received your ticket and it will be responded in due time, kindly note that our response time over weekdays is under 24 hours and over the weekend can be upto 48 hours.
Thanks
-Ammar
i have a license and would like to use it on a different domain now, i don’t have the domain or email to reset my password, i can’t use your support because of this
Hello @springforward
Kindly send us an email to support@avada.com and provide your purchase code so our team can assist you with this further.
Thanks
-Ammar
Hi Avada – quick question. Can you create a multi-step quiz using Avada forms and conditional logic? If so are there any examples. Thanks
Hello@drmoody
Depends on how you exactly want it to work and what you want it to do, this will require more information from your end to provide a detailed response.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, when i try to Live Edit my homepage i receive this error:
Cannot read properties of null (reading ‘length’) TypeError: Cannot read properties of null (reading ‘length’) at n.filterTemplateAtts (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:914058) at n.getTemplateAtts (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:200981) at n.getTemplate (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:46109) at n.renderContent (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:201119) at n.render (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:198414) at n.addChildView (https://www.hytechelektrobv.nl/wp-content/plugins/fusion-builder/front-end/fusion-frontend-combined.min.js?ver=3.11.4:1:132953) at p (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3818) at f (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3497) at a (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:692) at e.trigger (https://www.hytechelektrobv.nl/wp-includes/js/backbone.min.js?ver=1.5.0:2:3380)
Also, when i put a video as a background in my slider it doenst show on mobile even i toggle the mobile display. Please help.
HI,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
At your next revision level, can you guys kindly make sure your “Avada News” links (shown in WP’s backend dashboard) open in a new browser tab? External links should always open in a new browser tab.
Details: https://prnt.sc/YlJLo5WoImtf
Thank you!
Hi,
To make a suggestion / request you can go under “Engage” tab in your my.avada.com support account.
Thank you. – Abbas
The latest version of AVADA probably contains the following bug:
as soon as we change the BUILDER AUTOACTIVATION in the BUILDER OPTIONS, all ROLES except the ADMINS no longer have access to the back-end builder editor for POSTS and PAGES. The corresponding buttons disappear forever when editing, and changing this option to its original state no longer has any effect.
Only restoring the old database will help here.
Hi,
We’d like to check your setup for this.
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Lot’s going on with recent updates, and not good. 1) Site is all around much slower to load 2) Live editor has issues with saving changes…Just a spinning wheel. 3) Saving element and page templates returns error
Hi,
We haven’t seen such issues with the latest update. We’d like to check your setup for this. Please reply back to our message we’ve sent to you via one of your tickets.
Thank you. – Abbas
