13513 comments found.
I bought a theme from you. Thanks. I have a different theme, I want to use learnpress here. Is there a discount on the fee?
We are so sorry we don’t have a discount promotion now.
Hello, I have some doubts.
I can make a more interactive questionnaire, that is, not just questions and answers to b, c, d.
something like that
https://gyazo.com/233269347e9c253c4430ac25e5154060or
https://gyazo.com/d22b0bf51c27535cb65162da2baaa1d1Yes, we have the fill in blank question and sorting choice question.
Hello,
I have two things i would like to see, First how can i change the word “Duration” from a course. And i would like also to mention a problem that we have at our carousel on the home page. When you click the arrow to see the next course, at the end of the carousel it shows with white image the three last courses. I cannopt explain it well. You will to see it from our website.
Thank you.
Hi,
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. Our support team will check and then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
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Hello, I have had a WordPress LMS for 3 years and I currently have very basic specific problems without support solving it. I want to ask if these problems do not exist with you, to consider moving with you:
1) When a user registers, the nickname and full name fields exist. Once the user finishes their course, the certificate appears with the nickname!. This is incorrect. I have had this problem for 2 years and they have not solved it.
2) When the user does not register, and makes the purchase directly from the courses page, and goes to checkout, upon completion of the purchase, the courses do not appear in their user profile, that is, they cannot take the courses. In this case, if the user decides to go to checkout, an option should be mandatory there to register and enter their password, but in this LMS there is no such option. How does it work with you? Did they already fix it?
3) Every update, the LMS and the theme collapse. And they require that we update their plugins every week. This is exhausting, the question here is: is there the possibility of not updating your plugin to avoid problems, I know that this question is strange, since the updates should be to provide greater security.
4) Do you have the option in the backend to print the certificates?
5) Do you have the additional offline payment option? That is, there are students who come to the establishment and pay in cash, but we need them to register on the website and take the course there. You simply release the course from the backend. Note: I need to keep the other PayPal options.
6) Do you have a demo with credentials to review the options?
7) Do the certificates have an automatic folio number? And in my case, if I move, can I start with a personalized number?
Hi,
1,7: We use the username and QR Code in the certificate but if you need, we can customize the full name and personalized number for you.
2. When users purchase without registering, they will get a code key to recover the order when they create an account.
3. Our theme doesn’t require the update, you can update it if you need.
4. No we don’t, but the admin can view the profile of students and view the certificates of them.
5. Yes, that is the default feature.
6. You can view it here: https://accountlp.thimpress.com/
Thanks
Hello, Is there a possibility to add reviews for each teacher for this theme? Thanks
We are so sorry, that feature still in the develop process, it not available at the moment.
Hi,
Is there a established practice or any recommendations about using the theme and Learnpress plugin with caching and optimization plugins, more specifically, WPRocket? Can caching also work reliably and consistently for authorized users (students) when they view lessons?
Hi,
We are using the WPRocket on our demo, if you need, we can help you configuration the cache to work on your site.
Thanks
>>We are using the WPRocket on our demo
And cache is on for authorised users too?
P.S. As far as I can see your demo uses Cloudflare Cache https://c2n.me/4kgfPbm.png
If you want to use cache for the user logged, you should not enable the HTML cache. You can use WPRocket or some other plugins like LiteSpeed cache with our theme.
Hello, I would like to purchase this theme. However, I have a question.
In the training videos, I can see Youtube videos were used. Youtube videos can be downloaded by anyone, same with locally hosted videos. Does the theme have a feature to host videos such that they can’t be downloaded by anyone at all?
You can use the Vimeo if don’t publish your video, we have two guide here:
https://thimpress.com/wordpress-how-to-prevent-content-thieves/ https://thimpress.com/manage-vimeo-privacy-settings-and-add-a-team-member/Do you have an integration with Bunny.net or other similar storage platforms to serve videos?
Hi, There is a problem with course display on smartphones (e.g. this page https://eduma.thimpress.com/demo-main/course/introduction-learnpress-lms-plugin/lessons/what-is-learnpress/ ). The button to close the lessons menu is outside the window on the right, as a result the menu bar cannot be closed. Here are the screenshots. https://c2n.me/4kfYxQF.png , https://c2n.me/4kfYyeS.png As far as I can see there is no such a problem on any of your other LearnPress themes.
Thank you so much, our developer are checking this issue and we will fix it now.
hi thank you for your code pls logo not chenge from genral – logo
Please create a new topic at the forum https://thimpress.com/forums/forum/learnpress-plugin for support better. Our support team will check and then answer for you.
Hello, when I create a question and go to the course to test, the fill in the blank question format is sometimes correct and sometimes it says wrong.
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic. Our support team will check and then answer for you.
Hi, I am thinking of creating a website like “preply.com”, “ozeldersalani.com” or “superprof.com”. The theme should also include commission settings for teachers. Do you have any suggestions about this? Or does Eduma support these? Thank you.
We have the add-on support comission for instructor, you can find it here: https://docs.thimpress.com/commission-for-learnpress/
How to assign a course to another instructor? When instructor A created a course but as an admin want to assign that to instructor B.
You can use Co-instructor plugin to do that, we have the guide here: https://docs.thimpress.com/co-instructor-add-on-for-learnpress/ You can go to your WordPress dashboard -> Eduma -> Plugins and install that plugin.
Hi. I have an issue after the last update with the categories of the courses. All memory limits are as requested and there are no other technical issues still my categories show there are no courses found. It seems to be a buddypress thing. I really need the categories to show as expected. I don’t want to renew my support service because I think this is something that should work without any special care. Please advice me with a solution for this because I’m losing clients over this error. Thank you
Please go to https://thimpress.com/forums/forum/learnpress-plugin and create a ticket, we will check and fix this issue for you.
The forum is free, anyone can create a topic, and you don’t need to renew anything.
Hi. No, this is not true and I have said this before. If the support service is expired you cannot publish any new topics nor read most of the replies to similar topics. Anyway…I renewed the support and my urgent issue is still unsolved although I opened a ticket 4 days ago. Can you please check all these problems because they are related to things that should work when the theme is purchased. Also, somehow, can you speed up the support service. My sales and traffic are affected by this issue and I will ultimately need to change the theme your support team doesn not reply. Thank you
I think you go to incorrect forum because the link i sent above is free forum, please follow your ticket, our team will reply it as soon as possible.
If you are looking to rank well in the SEO Rankings then steer clear of Eduma. The front end garbage will cause your Insight Speeds to be terrible and you will not rank in search engines. Do a web analysis on our website https://fasttraxsystem.com and see how bad it is…and we even stripped it down to bare bones thinking it would help…it doesn’t.
Thanks for the email. However, we did contact support and even posted over on your forum. However, it never resolves anything and its just too cluttered of a theme for SEO.
Please ignore that, we asked other members to support you and we believe they can resolve the speed issue. Please give us a chance to help you.
I have posted many times on your FORUM, as always directed. They always say the same thing, install a cache plugin only to then tell me to remove it as it conflicts with the registered members being able to log into their learnpress courses they paid for. Fact is, the script has to much css and java on the front end that causes the search spiders to ignore the index and causes very poor insight loading scores, fails everytime. Check it out yourself, heck use my website https://fasttraxsystem.com to verify it for yourself in insight.
Please give us a chance to help you, let reply this ticket and our developer team will take care your website: https://thimpress.com/forums/topic/i-am-desparate-please-give-insight/
We signed into the forum and requested to know exactly why they need access to our CPANEL and what exactly are the changes they are going to make. If it is simply loading a CACHE script, we have already done that and it screws up student access to LearnPress. So, before we give CPANEL access we need to know what exactly they plan on changing.
Thank you so much because we can support you, let’s follow your ticket, our team will reply it now.
Hello, what hosting and CDN do you recommend if I have a website with approximately 1,200 people simultaneously connected to the courses and that the site has good performance?
Hi,
With such a large amount of traffic, you should rent a VPS from AWS or Google Cloud, and then install your website there. At the same time, you should also apply Redis Cache in combination with a Cache plugin like LiteSpeed Cache or WP Rocket.
Regarding CDN, you can use Cloudflare, Cloudfront, or Bunny CDN.
Hi, after the last update to the theme the subcategories from the sidebar disappeared. Is there a way to restore them? Thank you
I solved it another way, thanks!
So happy to hear that your problem was resolved. I hope you love our theme.
Hello! We are planning to purchase a theme and have a few presale questions.
— Will the premium addons that are presented in the topic be paid for in the future?
— Will addons stop working if the support period ends?
— What is your support: answers to questions or some other help?
Hi,
1. When purchasing a theme you will receive a completely free add-on package, you do not have to pay any additional fees.
2. No, the add-on is lifetime.
3. We will answer any questions you have about our themes and plugins, as well as help you fix errors that arise when you use our products.
Hello, i have a pre sale questions, 1- Can we add tracking on the course? so the author can track the student just to know in which lesson is now. 2- if tracking is available, can we automatically send an email to the student if he stopped the course or not open the course more than a week??
Sorry, but we have not had that feature yet. Thank you for your question.
Do I need to install or configure anything so that my website automatically sends emails to customers?
First, you need to install the WP Mail SMTP plugin and set it up to create an email gateway.
Then, you can go to Dashboard / Learnpress / Settings / Email to configure the email you want.
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