26704 comments found.
Hi, I purchased a Bridge template and I can’t log into your account, it always gives me the reCAPTCHA and tells me it’s wrong
I need it for assistance
I don’t log in with the customer’s account logically
Hi there,
Do you perhaps use a plugin for the recaptcha, as we do not have this by default within our theme.
Could you please check that and let us know.
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Hello,
Thank you for your answer. I don’t want the only category in the portfolio to appear. But I couldn’t figure out how to fix this. How can I make the category text not appear?
I also want to change the About This Project text. I would appreciate it if you could tell me where to fix it.
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
please reset our purchase code
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The website the theme was registered on no longer exists, so have no access to deactivate the registration. How can I do this without having to pay US$49.88, which is almost AU$100 for support renewal just to able to deactivate the registration? I logged into QODE Interactive website to ask for help, but it doesn’t show in my supported products? I had bought 2 registration codes for this same theme. I just need to know how to deactivate the one that has no website, so no website access anymore.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you! Sent an email direct to you guys and you sorted if for me. Thanks again.
Hi there,
We are happy to hear this!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a regular license for the Bridge theme. The domain on which the theme was activated, now no longer exists and now, I would like to activate the theme on a new domain, but I always have this message “Code is already registered for other domain”. How can I solve the problem? Thank you
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how can I show the Bridge Woocommerce Dropdown Cart at the Header Bottom Right on mobile devices? It gets hidden and I can’t find the way of showing it
Hi there,
Thanks for writing in! This widget area is intentionally disabled on mobile – to enable it, paste the following CSS in Qode Options -> General -> Custom CSS field:
@media only screen and (max-width: 768px) {
header .header_bottom_right_widget_holder {
display: table-cell;
padding-right: 12px;
}
header .header_bottom_right_widget_holder .shopping_cart_outer {
display: table;
}
}You can try with this CSS but in order to be sure we will need your website url in order to be able to check this.
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Hi there,
Try to add this code as well:
@media only screen and (max-width: 768px) {
header .wp-block-columns:not(.is-not-stacked-on-mobile)>.wp-block-column {
flex-basis: content !important;
}
}We hope this helped.
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We want to purchase the Bridge theme and we use WP-Staging for a staging site on the same domain. Can we use the one license on both the Live and Staging site since it is on the same domain or is that considered 2 instances?
Hi there,
Thanks for writing in! You can have a staging site but it is necessary that after your purchase you contact our support team so they can help you with this.
Thank you and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks very much for the guidance. I appreciate it!
Hi there,
Glad we could help!
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Hi, our company created our website using your template and we have a purchase code. However, the person that was managing it used their own Envato account to update our site but the tolken API for Envato is no longer there. Is there a way we can get our template updated some how with our purchase code?
Hi there,
Thanks for writing in! To get the latest version of the theme you need to download it from the Envato account the theme was purchased. So you can ask that person to provide you with the latest theme files so you will be able to update the theme. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
To locate your purchase code feel free to check this article.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I purchased I Bridge theme and activate it on my localhost long time before. Now I want to activate it on the other website but don’t have localhost installation so I can’t deactivate it. Can you, please remove that my licence from that localhost?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys – Can you please respond to my support ticket I put in 2 days ago. Disappointed with the delay in help as your theme is not working. I have full support included in my theme purchase. my email is gavrobinson1@gmail.com. The menu isn’t working and the site will not go full width.
Hi there,
Thanks for writing in! We do see that your request has been responded and that our team did manage to help you so please, if you need any further assistance, continue the conversation with our support team.
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Hello, I installed the latest version of Bridge and all my plugins are updated and site is running on PHP 8.2 There seems to be a conflict with Slider Revolution and bridgecore plugin. If they are both active my site is extremely slow and the pages don’t load correctly. Is there a way to fix this or access older versions of these plugins so that my site will work?
Hi there,
Thanks for writing in! We do see that your request has been responded and that our team did manage to help you so please, if you need any further assistance, continue the conversation with our support team.
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Hi,
Is there a way to have the products categories in the menu in mobile view expanded by default?
Thanks
Hi there,
Thanks for writing in! Could you please provide us with an example so we can know exactly what you are after and provide you with a correct answer.
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Hello, I want to activate the theme, when I enter the e-mail address and puchase code and click on the activate button, only “plaese wait…” appears on the screen and it does not register.
ok, got it!
Solution for those who have the same problem: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process
Hi there,
We are glad that you managed to resolve this!
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Is it possible to sort the portfolio items by tags? I only found the option for categories. Thank you!
Hi there,
Thanks for writing in! Only Categories can be selected and listed within the Portfolio list.
Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is it possible to change the header image separately for each page and for each blog post? I haven’t found it in the documentation or page’s settings. Thank you!
Hi there,
Thanks for writing in! On each page you do have the settings for the Header image which can be set differently then from the Global options, if this is set it will only be applied on that particular page.
We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Can you please share where is this setting for pages and where is it for blog posts? I honestly don’t see it anywhere, I have also checked the documentation and nothing. I think it could be beneficial also for other users that are experiencing the same issue. Thank you very much!
Hi there,
Please check this tutorial that will explain this in detail.
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Hi, bridge core extention also break my site when all plugins has been disabled. Manually updated 30.01 to 30.02 via ftp, nothing happen.
After php upgraded 7.1.33 to 7.3.25, site works again.
Issue seams PHP version related.
Hi there,
The latest version of Bridge theme is compatible with PHP 8.2 so if you have updated the theme and its plugins following article: How To Update A WordPress Theme And Plugins, we suggest you to update the PHP version to at least PHP 8.
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Hi. Bridge Core is breaking my site. Whenever I activate it (all other plugins are switched off) I get the “There has been a critical error on this website” notification. Help please!
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If you still need assistance with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought this theme some time ago but never used it. I just tried to install it and I’m getting a notice that my license is registered to another domain. Again, I have never used the theme. How do I unregister it from whatever domain it’s attached to so that I can use it?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I picked this theme up when it was on Envato Elements. However, WordFence says the core plugin has a security vulnerability. Can I get the core plugin?
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Thanks.
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Hello, I tried to use my purchase code for my new project. When I tried to register it, it said “Code is already registered for other domain.” But I’m pretty sure that I reinstalled all my wordpress websites and I couldn’t find any domain that the code would be used. Please de-register/reset it for me.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
