16511 comments found.
This is the theme where there is no update is needed. When Polylang plugin enabled, none of your portfolio nor elementor native portfolio will display. I’m taling about displaying none. Nerver say your theme is compatiable with enither WPML or Polylang.
Sorry! this isn’t your fault, This is a bug with polylang. Sorry about that
I NEED HELP! I am trying to open a ticket but nobody answer me.
I cant open a ticket, when i try to put my purchased code, this is happening: https://drive.google.com/drive/folders/1sPL4WjglIgMgWYeH4RiMUNQ3uINTjVnk?usp=drive_link
I need HELP Urgently!
Hi,
I have sent you an email, please reply and provide the requested information so that I can investigate and resolve the issue.
Best regards,
Hi. We have an installation of Version 6.0.2 – is it possible to update to the latest version?
Hi,
Because the version of your theme is very old, there may be problems with the style that you will need to fix manually.
I suggest that you first make a full backup of your site and database, and then create a staging site from the backups you have made.
Also, if you have used custom CSS code or any other custom code on the site, make copies of them.
If the staging site is in a subdomain of the main domain, there is no need to get a new license and you can use the same license as the main site.
Update the theme and plugins on the staging site. If there is no problem, do the update on the main site or make a backup from the staging site and transfer it to the main site.
Best regards,
Hello, the mobile menu (burger mode) doesn’t work anymore: it displays a vertical menu. I noticed that disabling ACF the menu works. Is there any conflict? (Jupiter X 3.8.6 – ACF 6.2.5 – Elementor 3.18.3). Thanks.
Hi, You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello guys. I just purchased your support, but I’m having problems with my key and I’m not able to send support on your website. Could you help me please?
Hello everyone, I need help please. I purchased the theme in 2015 and renewed my support. But my purchased code has problems and I need support. Please.
Hi,
Please use the link below and create an account if you do not have one.
link: https://my.artbees.net/create-ticket/
You can create a ticket without registering a license so that my colleagues can check your problem.
Best regards,
Thats the problem, i am not able to create a ticket. Please contact me. Whats app +55 34 9 9215 3724 or my email: lucas.a.favaro@gmail.com
I need to solve this, urgently.
I am trying to put a license key, and not working. I am having a lot of issues.
Hello guys? Please
Even if your license is not registered, you can create a ticket. Please take a screenshot of the problem you are facing while creating a ticket and send the link.
I cant, please send me an email to solve this problem! Sam Rahmi contacted me but stopped responding
I just need to open a ticket, but I cant, i am not able. I dont know why!
Hello, I want to migrate to another domain. I want to revoke the licence , I have this error in the old domain : “We couldn’t find a license with the provided details. Please double-check and try again.” The status is Active in the old domain and in https://my.artbees.net/ the licence is not registered for the old domian. Is there a way to revoke licence in database or in files ? Thanks
Hi,
I suggest creating a new ticket on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/create-ticket/Best regards,
Something went wrong! null
in control panel ==> pluigns and other errors in lines of php on your framework MK, for Jupiter 6.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/
Thanks.
Hi,
Please look at our demos and if there is a demo similar to this link you sent you will find it there:
https://jupiterx.com/prebuilt-websitesBest regards,
Hello! The default arrows on the “Select filters” and “Checkbox filters” are different. Do you have an idea, how to change them in order to be the same? Thank you in advance!
Hi,
These filters are related to Jet plugins, please inform the Jet team.
So that they solve this problem in the next updates.
We only provide Jet plugins with the theme, but we don’t change the codes.
Best regards,
what is the backend editor?
Hi,
Please explain more.
You may mean the Elementor editor.
Bests
Yes I asked what’s the backend editor elementor or WP bakery. WP bakery seems to have less issues.
Raised a ticket with installation issues-yet to hear back.
Both are page builder plugins with which you can design website pages. Which one is more suitable depends on the theme of your site
If you have installed Jupiter theme, it is better to install and use WP bakery
If you have the Jupiter X theme installed, this theme is compatible with Elementor
The ticket is for installation issues- what’s the typical response time?
Your ticket has been answered under Installation Issues title
There are many demos missing in the demo importer and also it keep loading same demos on infinite loading please fix this i cant import demo
SEO demo is missing and many more
demos keep repeating after Butchery
Hi,
This problem was caused by changes in the server and site updates It’s solved now, please try again.
Best regards,
Don’t bother buying or using this until they fix it. Overnight, it’s completely killed my wordpress installation – i’ve tried reinstalling both the theme and it’s core-plugin and neither fixes the issue. You end up with a error in wordpress and can’t do anything in your admin panel. Honestly – don’t waste your money if you want to actually have a wordpress installation that works.
Hi,
I’m sorry, the problems occurred due to the server migration and the site update, as well as the new support system, the problems have been solved. If your site has a problem, please let the support know, they will investigate and solve it.
Best regards,
PSA for all users – do not do the update showing in Jupiter X – it will break your site. You’re welcome!
Hi,
Thank you for informing about this problem.
Unfortunately, this issue has occurred due to a server disruption.
This problem is solved.
Best regards,
My client’s site shows an available update of JupiterX from 3.8.6 to 6.10.6. That’s a strange jump, so I haven’t installed it yet. The changelog would be missing as well.
Can you please explain this?
Hi,
Please accept my sincere apologies for this problem.
Unfortunately, this issue has occurred due to a server disruption.
This problem is solved.
Best regards,
It seems gone now, so no harm done on my client’s site. Hopefully nobody has installed the update (if it would succeed), because then they would never get new updates until the regular version exceeds 6.10.6.
Is there any way to override a file in the fragments folder? I’m trying to override the templates/fragments/product-list.php in in a childe them? I tried adding the edited file into the child theme in /lib/templates/fragments but it doesn’t seem to have any affect. Specifically I’m trying to override the jupiterx_wc_loop_item_after_quick_view function output incase there is another way of doing that?
Let me know thanks!
Hi,
the mentioned function is called as follow:
add_action( 'woocommerce_after_shop_loop_item', 'jupiterx_wc_loop_item_after_quick_view' );
You change “woocommerce_after_shop_loop_item” hook to modify the function.
to understand how to override the templates, as you to check the following codes in “lib/api/template/functions.php” in jupiterx theme:
if ( apply_filters( 'jupiterx_pre_load_fragment_' . $fragment, false ) ) {
return false;
}
Best regards,
Hi bumping this up in case you’ve missed the earlier comment thread.
A recap:
1) I’ve deleted the JupiterX theme from the defunct website
2) You’ve helped me cancel it (as per your reply: Your previous license was registered 3 years ago for the domain lusci**.com, I canceled it, please try again.)
3) I tried added the purchase code and tried to create new API key, but I keep getting the ‘Purchase code is already registered!’ error message—> see screenshot: https://www.screencast.com/t/7Q14eTp3Wjf
4) There’s also a ‘You have no product registered yet!’ message on the same page.
What should I do now?
Hi,
Please try again.
Let me know if the problem is not solved.
Best regards,
Thank yoooooooooooooooooouuuuuuuuuuuuuuuuuu!
Last year WPbakery released plugin version to 7.3 and Now version 7.4 is available When will (WPBakery Page Builder (Modified Version) 7.4 be available for Jupiter 6.x?
Hi,
I cannot tell the exact time of release of version 7.4. Because the technical team is involved in high priority tasks. Thank you for your patience.
Best regards,
Any update on this? It has been over two weeks since my last inquiry. The last update for your modified WpBakery was released last year. Is it possible for your theme not to require a modified version of WpBAkery and just use the standard version of Wp BAkery so you do not need to wait for the Jupiter team to release an update? (only to have it become obsolete a week or two later)
Status?
Unfortunately, this is not possible because the plugin needs to make changes in the codes to be compatible with the theme If an update is published, you can find out about it from the link below:
https://my.artbees.net/downloads/Best regards,
Understood. So when WILL WpBakery Modified version 7.4 for Jupiter 6.x be ready?
Update?
I’m using Jupiter X on a client site and whenever I update the Jupiter X Core plugin, it breaks the site and I get a “there has been a critical error on this website” message when visiting the site.
I have tried updating Jupiter X Core on worpdress version 5.9.8 and the latest wordpress version 6.4.2, and I get the critical error on both. I have tried deleting the plugin and reinstalling. That doesn’t work either. When trying to view the Jupiter Theme Settings on the latest version of wordpress, the control panel is just blank white.
Is there an issue with X Core? Please advise on how I can fix this.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
my Purchase code use by someone else please help me i can access my theme please help me i have all invoice and everything
Hi,
Your previous license was registered to localhost 3 years ago, I canceled it, please try again.
Best regards,
Couldnt find any demo with sidebar menu. Can you please show samples of any demos with a sidebar menu?
Hi,
Some demos:
https://jupiterx.artbees.net/american-football/ https://jupiterx.artbees.net/autonoe/ https://jupiterx.artbees.net/construction/ https://jupiterx.artbees.net/ganymede/#1 https://jupiterx.artbees.net/fortuna/ https://jupiterx.artbees.net/freelance-designer/ https://jupiterx.artbees.net/cake-shop/ https://jupiterx.artbees.net/elara/Feel free to ask anything else you need.
Best regards.
