5229 comments found.
Using hero image with vimeo video gets the following error: Uncaught TypeError: Window.getComputedStyle: Argument 1 is not an object
Is it a known issue? If I use a youtube video it works…
Hello, please use our ticket system for support requests.
Thank you. https://united-themes.freshdesk.com/support/homeIt seems to not work very well the new support helpdesk. I am not able to log in, and, if I try to reset the password, a message says that I am not authorized…
Hello, the ticket system is provided and hosted by Freshworks. It is used by clients such as Bridgestone or Klarna, among others. I think the issue may be with your browser. There’s nothing we can do from here. The ticket system is running smoothly, fine, and cleanly. Please check your spam folder or try logging in with Google or Facebook. Thank you.
I am using the #45 layout and I don’t see a front-end editor for the portfolio entries, just code. Any suggestions?
Hello, please use our ticket system for support requests. Thank you.
https://united-themes.freshdesk.com/support/homeI tried, but when I sign up for an account, it only asks for the name and email for the account, and no way to set up a password. It then takes me to a login screen asking me for a login with password. Am I supposed to use my Themeforest login info?
No, you only need to confirm your email.
I didn’t get any email.
The link you sent me takes me to a blank screen. The only options are sign-in or sign-up and they require a password. Is there another way to get this resolved or…???
Please go to the dashboard and check if the Portfolio Plugin is activated. Additionally, in the WPBakery Page Builder, navigate to Role Manager / Post Types Custom to ensure that the portfolio is activated. The issue you’re experiencing with the ticket system is likely related to your browser, as it seems to work fine for others.
That fixed it. Thanks for your help!
You’re welcome!
is it possible that you update the Awesome fonts? I urgently need TikTok icons these are probably only included in the current pack
Hello, definitely in one of the upcoming updates. ASAP. Thank you!
I set the “Theme Option Skin” to Light and after adjusting some preferences in the Brooklyn Child -> Theme Options the Skin went to dark and some settings were changed. The lightbox setting was changend and a few others. I am not able to check all of my options but thats not so good in my opinion.
My next question is, when i share a link of my website on social like WhatsApp or on Social Media and it loads the Thumbnail there is a text i cant find to edit. Its someting like this: „We´ve won a ton of awards and have…“ ive allready installed a SEO plugin and set a different social snipped text but its kind of overwritten by some code of the Brooklyn Theme. Can you help me with this? I mean it looks weard when i sent my german folks a link to my new website and there is some english description text 
Hi Florian,
Could you please use our ticket system for your support inquiry? We’ve transitioned our support system, and there’s a lot happening behind the scenes right now.
Thank you
https://united-themes.freshdesk.com/support/loginHi UnitedThemes, i am not able to login or to register. Ive tried my mail and name but didnt get any response to set my password and with google i got the reply, that i am not part of the company?
Hello, you have to confirm the email. Please check your spam folder. Thank you
For all the people who search for the same problem. I have found the solution.
Check the “Theme Options -> Advanced” there you can deactivate the Theme SEO which has overwritten the Rank Math SEO Settings.
Hi,
I’m reaching out to seek your assistance regarding activating the theme on our live environment. I initially developed the website on a developer environment, where I registered the theme with the purchase code. However, now that the website is live, I’m encountering an issue: I’m unable to activate the theme because it’s still linked to the domain of the development environment.
The challenge I’m facing is that I no longer have access to the development environment as it has been removed. Consequently, I’m unable to release the purchase code and reassign it to the domain of our live website.
Could you please guide me through the process of activating the purchase code on the new location? Is there a way to unlink the purchase code from the old development environment so that we can use it for our live website?
I’m available to collaborate and go through any necessary steps to resolve this issue. Thank you in advance for your assistance and support in addressing this matter.
Hi guys, thanks for your time 
I have updated my theme, plugins, Platform etc. Everything works fine on desktop and samsung mobile.. however, the site does not load correctly on iphone, it seems to keep trying to load the pre-loader page when scrolling?
Any suggestions please.
I reinstalled the complete site and it now works.
Thanks for your time
Great
Can you deregister the code to whatever website its linked to? it probably old and no longer exist. Not sure what website it is attached to. Need to register a new site asap. Can you help?
Hello, you can manage your key here: https://my.unitedthemes.com/ For further help please visit the support forum. https://helpdesk.unitedthemes.com/
Would someone reach out, I’m having issues with my registering my key. Thank You!
Worked like a charm, Thank You!
you’re welcome!
Hi where can i set the Icons for each category?
When i set the showcase to “Filterable Portfolio Gallery” and “Portfolio Hover Caption Content” to “Icon + Category” I see the Title of each Portfolio Item and an icon from its Category. Where can i set them?
In your Helpdesk and in https://knowledgebase.unitedthemes.com/ ive found nothing which could help
Sorry, this option is not supported at the moment. Perhaps we will expand this function in the future.
So when i import a whole Design Template there will be created about 4 categories with 4 different icons and when i creat categories for my own, all of them have the same icon that i am not able to change. Too bad that this option is not supported at the moment.
Do you have a CSS Workaround for me instead?
Sorry, unfortunately not.
hello there! i am having issues registering the theme. i purchased a wordpress managed hosting on godaddy and uploaded my purchased theme. then i upgraded my hosting to a new plan and linked my previous domain to it. now it is showing me an error on dashboard to register my theme, when i put my purchase code it says: License already registered with different server.
Please let me know how to fix this? i have only one website www.thecre8ivesolutions for which i am using this theme. please help me resolve this issue
Thank you
also i tried opening a ticket on your support forum. i created a login last week and i forgot the passport, now i am blocked from the support for failed login attempts. i tried resetting my password but i didnt receive any email from where i can reset my password. Please Help my ID is: nauman143
There you can manage your licenses, if necessary you have to deregister the domains and re-register them.
Please check your e-mail, I have sent you a new password. For security reasons, please delete your e-mail in the comments. Thank you
Hi there,
you never resolved my issue regarding a bug in your Theme creating duplicate content by itself?
I have now had to pay extra for support in order to ask you ‘again’ to please resolve the matter? It has already been several days and I have received no answer.
What is the point om me having to pay extra to have you resolve a bug/problem with your Theme and you still not solving it 9 months after?
Please help asap.
Where did you write in the support forum? Do you have a link for me? Thank you!
Please check the forum.
fine wordpress theme
glad you like it!
WP-Bakery out of function. SSL Error
Hello, i don’t understand why custom logo doen’t appear in overlay menu ? tks for your feed back, i love your theme !
I am glad that you like our theme.
Have you already checked all options under Theme Option – Header?
For more help please visit our support forum here: https://helpdesk.unitedthemes.com/
Thank you!
Ich vermisse eine wichtige Funktion bei MegaMenu. Warum kann ich keinen Link über der Hauptkathegorie machen? Wie kann ich da einen Link einbinden?
Unfortunately this is currently not possible. I hope that it will be integrated with an update.
Hello. I purchased this theme years ago but am just now getting to use it. Does it come with a license for Revolution slider? I am not seeing how to edit the Hero section of the website. Thanks a lot.
No, there is no license included, just a free cropped version of the slider.
How to set up blog site theme from diffrent skin of theme then skin Im using for rest of the page?
You have to configure the blog manually under Theme Options – Blog.
For more help please visit our support forum here: https://helpdesk.unitedthemes.com/Yes but do You understand I want it too look like blog from difrent skin of brooklyn theme? is it possible there?
No, there are only the Blog Options under Theme Options. As well as the Latest Blog Posts module. There are no more options. Sorry
I’m getting this error:
brooklyn/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0 Can you please update the theme fix this error asap?
https://developer.woo.com/docs/how-to-fix-outdated-woocommerce-templates/Hi,
the quantity input should also work with this version, but yes, we will update it soon.
Kind Regards UT
Hi,
I have an issue with Website Installer. The instalation said it was successfull, but nowthing is chanigng. Nothing is downloading and nothing is happening.
My Server Health are all OK.
Max file sized is ok. Maybe you know what is ahppening?
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Thanks a lot for your help… Cusotmer Support.
Hi,
How I can update Slider Revolution to 6.6.19 at least? I have vulnerable version and there isn’t any update available
Theme Version: 4.9.5 Framework Version: 1.3
regards
Please update the theme to the latest version – the interface should then prompt you all available updates.
Kind Regards UT
