39369 comments found.
Really not happy ! Our site under Avada with an official license and impossibility of making updates… and of course impossible to send a ticket to support if you have not taken an extension…...
duplicate
Hello @rotthierfrederic
There must be something not setup properly or else updates are free for lifetime and does not require a support account, you should get the updates as far as we are developing Avada and you have the conditions for auto update nag met.
1. Making sure that your Avada purchase is registered.
2. Making sure that you have a default WordPress theme installed (not active)
This is all mentioned in our document post here => https://avada.com/documentation/how-to-get-notified-of-avada-updates/
Kindly make sure that you have both of these conditions met and the update nag should come up.
If you are facing any other issue with the update installation, kindly try using our alternate method to apply the updated version here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Manual_Update_Methods
Thanks
-Ammar
The problems do not come from the installation because your theme has been running since 2018 but following the last update of the theme, it is impossible to update the two essential plugins (Avada Builder and Avada Core). This gives us information: The update failed: The download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable. While updating the theme went smoothly!
Hi
Our team has reached out to you on your email. Can you please check our response and share further details of your issue
Thank you, Shaminder
php 8.x support ? error in class-fusoin-slider.php, please correct the 447 line
$notice = sprintf( /* translators: %s: “Slides Page Link”. */ esc_html__( ‘To edit sliders, please go to the %s.’, ‘fusion-core’ ), ‘blank” rel=”noopener noreferrer”>’ . esc_html_( ‘Sliders Page’, ‘fusion-core’ ) . ‘‘
Works now when deleted, but this is a self poor patch :/
here the correct code (you’re welcome)
notice = sprintf( /* translators: %s: “Slides Page Link”. */ esc_html__( ‘To edit sliders, please go to the %s.’, ‘fusion-core’ ), ‘blank” rel=”noopener noreferrer”>’ . esc_html_( ‘Sliders Page’, ‘fusion-core’ ) . ‘‘ );
Here the error (sorry forgot to copy paste) : Fatal error: Uncaught ValueError: Missing format specifier at end of string in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php:447 Stack trace: #0 wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php(447): sprintf() #1 wp-includes/class-wp-hook.php(324): Fusion_Slider->get_admin_screens_header() #2 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 wp-includes/plugin.php(517): WP_Hook->do_action() #4 wp-admin/admin-header.php(311): do_action() #5 wp-admin/edit.php(411): require_once(’...’) #6 {main} thrown in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php on line 447
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I don’t need support, and I think you should rethink the paid support option. The are many errors in avada translations for example and I don’t want to pay to help. Here it’s a critical bug for the sliders in php8 and I sent the correction line. You should thank me
Hi there
Our dev team did take a look at this but cannot replicate the exact issue as you show it; It may be down to a specific version number and does need to be checked more in depth. Please send an email to > support@avada.com (Title: Att. Dev team) and include a link to this Themeforest comment so that we can easily identify you and take a closer look.
Thank you, MB
The Avada theme is generating way too many images for each upload! There must be a way to stop this extra sizes generation which is quickly filling up the hosting plan file limit sizes!
Hi
Image generation is needed to ensure the correct size image is loaded based on screens size. Also, there are several plugins that can generate images too. You can follow the documentation link here to reduce image size generation
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I was looking for your instructions and guides on YouTube, where in the form we provide an e-mail address to send the contact form. I would like to ask for a tip or a screenshot. Cheers.
Hi
This can be done via the Avada forms options.(notification tab). Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
This is going to be used for short holiday lets with a couple of properties. Will this be able to take payment reserving the property all ok?
Will there be any additional charges needed for this theme to run? for example woocommerce or anything?
Hi,
You can definitely use Avada for such a website however for taking payments, you would need to use WooCommerce. Avada is fully compatible with WooCommerce and it is used by tens of thousands of customers to sell products/services like those.
As for additional charges, you would need to purchase WordPress hosting plan to run Avada on top of.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Submenus of the main menu are placed below the page or post. So the pull-down menu is not visible because it is covered by the text. It’s like overlapping layers. This phenomenon does not appear in pages or posts written with basic text, but only appears in posts written using Back-end Builder. Is this some kind of bug?
Hello @oldlookie
Seems like an issue due to the z-index value, it will not be possible to provide you with a precise response without taking a look into your site, we suggest you to kindly open a support ticket and include your complete website details further so our team can assist you.
Click Here to Get Avada Support
Thanks
-Ammar
One could say that the HubSpot plugin is kinda advertised inside Avada since it’s visible and close to Avada’s own plugins along with some other premium plugins.
Avada has an incredible amount of users so you have some influence. Would it be possible that you would negotiate a sweet HubSpot discount for all Avada users?
Hello @Ter747474
HubSpot is already bundled with Avada and you should be able to install and use it from Avada > Plugins / Add Ons area without any issues, more about this can be read here => https://avada.com/documentation/how-to-use-hubspot-with-avada/
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your prompt answer. I’m not a HubSpot specialist so I don’t know for sure what I’m talking about. But what I do know is that HubSpot offers also paid features, and individuals/businesses can subscribe to them starting around 20 dollars a month.
What I meant was, if an Avada user might find himself in need of a such subscription could you imagine yourselves negotiating a discount for us?
Hello @Ter747474
I am afraid for premium features as such, this will indeed require a stand alone license, currently Avada does not offer any way to purchase a license on behalf of customers so no discount on that is a possibility.
Thanks
-Ammar
Hi plaise i have purshase avada theme in the paste and i need the update of Avada Builder and Avada Core and i change my domaine name , plaise give me this update and if you told me you give me for only my old domaine , ok i can change my site to my old domaine but i forgot it this domaine , so see in your sestem and tel me what is my old domaine…..i go to your site i have this error Site is not available Plaise help me. Thanks
Your response : Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/ There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).For more info, please see the FAQs here: https://bit.ly/31L0Ebb
If you still see issues please let us know.
Thank you. – Abbas
My response : When i add my purshase code i have this error All Avada purchases on that Envato account are already being used on an Avada account.
The purchase code is already in use on another account. Plaise help me i am your customer , the problem i forget what is this another account.
Hello @boukredine
We suggest you to kindly send us an email to support@avada.com along with your issue and the purchase code in question so our team can check and assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
I have send m’y problème via email and m’y purshase code but he have not send me résponse. But Plaise wait you d’ont add the update of your plugins of avada here in themforest when i download the update of avada theme way i need speak with your team via email and wait all this time to take update ?
Hi,
We replied to your email yesterday.
If you still see issues, please do not reply to the live chat email as that is not meant for Support. Instead, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
In live chat also have not give me the updates of your 2 plugins avada builder and core, i have purshased avada theme i d’ont know why you d’ont give me the updates of plugins
Hi,
We actually sent you a reply yesterday but if you do not see it, please use the contact form link I shared to send us a message. This comments area is not a support platform, please use the link to send us a message:
https://avada.com/contact/#contactYou can also download Avada plugins directly from your my.avada.com (avada support account) here:
https://my.avada.com/downloads/If you still issues please let us know.
Thank you. – Abbas
Hi, this is a bug report, for the theme Bed and breakfast, on the alternate home, the menu is displaying below the image
Hello @xoco70
I am not seeing that issue on the suggested prebuilt website here => https://avada.website/bed-and-breakfast/home-alternate/ could you kindly try this from a different browser perhaps and check again once.
Thanks
-Ammar
it appears it only happens on chrome on android 12. I fixed it adding z-index to the background image. doesn’t happen on desktop
Glad to hear that 
Does Avada work with PHP version: 8.1? Because when selecting this version, the website crashes.
Hello @Mantus
It surely does, I am personally running PHP 8.2 and we have customers on PHP 8+ as well, so this could be due to some other reasons such as incompatibility between some other 3rd party plugin(s).
If you need our team to take a look into this, kindly open a support ticket with our team further and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
The first container of my site (https://sarristax.gr/) is not visible on mobile device. The container is showing on desktop version. How can I solve it?
Hello @troupdim
This could simply mean that the container is disabled either by using the visibility system or by rendering options, you should be able to check both following the documentation below.
Visibility System => https://avada.com/documentation/the-avada-visibility-system/
Rendering Options => https://avada.com/documentation/how-to-use-conditional-element-rendering-in-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
οk, thanks a lot!
We’re glad to assist.
Hello, I installed the influencer template but I can’t find where I can disable the message “Our monthly special allows you to receive 20% off your first order!” Could you tell me how do I disable it? Thank you.
Hello @dev2marketer
This is simply created using an off canvas, you can read more about how to work with off canvas in Avada here => https://avada.com/documentation/how-to-make-a-popup-with-the-off-canvas-builder/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I have just bought my 11th licence, this theme rocks!
I do have a small problem with my latest wensite. Somehow no matter what I do, the website has some slow database queries when linked with woocommerce. I am using latest version: WP Version: 6.4.3 Server Info: nginx/1.24.0 PHP Version 8.1.27 PHP Post Max Size: 1 GB PHP Time Limit: 600 PHP Max Input Vars 10000 ZipArchive: ✔ cURL: ✔ PHP Mail: ✔ MySQL Version: 8.0.33 Max Upload Size: 1 GB
If I disable theme or woocommerce, everything is back to normal. I have just used the prebuild website. The only active plugins were: Avada Builder Avada Core WooCommerce
I can give you admin logins, it’s still in dev phase
I have used https://avada.website/pet-supplies/
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here
For the slow DB queries issue, please see that you have “order attribution” setting disable under WP dashboard -> WooCommerce -> Settings -> Advanced -> Features as that is known to cause this issue in recent WooCommerce version.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
This did not help. Sorry for links. I have send separate ticket in the Avada support website.
Hi there
We see your ticket in our support queue and a member of our team will assist you as soon as possilbe.
Thank you, MB
Thank you for amazing theme, but…since last 7.11.4 update I have problems with images. Almost at all pages. Especially – with galleries.
The matter is as follows – trying to add image into the builder (does not matter – live or not) I upload it (or them if that is gallery) to the Media Library and… there are some EMPTY images inside the Media Library. They for sure does not inserted into the page
Refreshing the page several times – images disappeared/appeared randomly and at last – shown all…
The first and main question – is there is a way to roll back Avada to previous version to check that fact > I used galleries only 2 day ago – everything was excellent. May be any thoughts?
Look at my Media Library for example… attempting to upload 7 small images…
https://drive.google.com/file/d/1Z6iIrymh_qDTPEoFPloxnPxD_KDO62Ew/view?usp=sharing
https://drive.google.com/file/d/1nv6ol3O_OvTnou0gaouqkxzQJ5VJdLLM/view?usp=sharing
https://drive.google.com/file/d/1LD1-yIubdgPaUIpD83f__6pDzBMB_tGC/view?usp=sharing
Hello @dino127
There is no issue with gallery element on our latest version that is 7.11.4 so this could be specific to either some 3rd party plugin or an incomplete update, with that being said, you have a valid support and should be able to open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, I will do that.
You are most welcome
I like the Avada theme, it is very complete. But since the new update 7.11.4 I have some problems that I consider that are bugs and I shouldnt have to pay support assistance for them.
Since I update Avada to 7.11.4 and its fusion builder plugin, the countdown doesnt work properly.
For example in one of my pages (https://invitify.es/bodas/marta-fernando-pruebas/), with only a countdown in the page which doesnt run, there are serveral errors:
- Uncaught TypeError: e.doCountDown is not a function - Several: uploads/fusion-styles/Array 404 (Not Found) -> And the files are in the folder/server.
This happens in all the pages with countdown and I did not update or change anything more than Avada to the newes version 7.11.4.
Hello @fakur
We are glad to hear that you like Avada, regarding your query, I am definitely not seeing the issue on provided URL, the countdown is working all fine and good for me there, could this be specific to your browser or some other extension?
In any case, if you are facing issues with any other element, kindly check if any 3rd party plugin or cache is causing this issue.
In order for us to check this, we will need you to kindly open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
First of all, thank you for your answer.
I checked the countdown and it continues not working anymore. I tried with different browsers (Chrome, Mozilla, Edge and Samsung Browser on mobile). Also I tried it as an admin of my site and as a not logged user. In a normal view and privacy view.
The countdown is shown, but numers doesnt move. It is stuck always in the same hour, minute and second and only changes if you refresh the page, but also get stuck.
This happens since I update to the newest version 7.11.4 and the Avada fusion Builder.
I am thinking about paying support extension, but not for things that I consider that are bugs because it crashed after update the theme and its Avada plugins.
Best regards
Hello @fakur
The link above shows countdown working for me without any issues, it is counting down for me so if you are seeing something different that could simply mean caching, try from a different device perhaps, it is not possible for me to add a video in the comments so can not provide that however I do not see any issues on the link above.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
As I said before, I tried it using different browsers and from different devices and the countdown doesnt move. It happens in the frontend (non logged user view).
You can see what happens in the next url where I upload a video of the error as a proof (same happens whith different devices and browsers. Windows/Android/iOS) -> https://app.box.com/s/zgjpofs12q8h0mhdskwbfi5vpsju0f39
In order to respond your comment, I dont consider correct to pay around $50 for support about something cause by updating the theme and the Avada plugins. Of course yes about paying it for doubts or errors caused by me, but not for things that appear with a new version update.
Best regards
Hello @fakur
Here is a video from my end, you can clearly see the countdown is working fine => https://www.loom.com/share/ac1a830792ae417aa6ca4b0eaaf0acd5
Again, this is not a known issue and neither it can be replicated on your provided site, unfortunately we can not troubleshoot it here on why you’d be seeing something entirely different.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar,
For your information, I solved my issue about the countdown which doesnt run. Is seems that after updating Avada theme, there is a problem when the plugin “HubSpot All-In-One Marketing – Forms, Popups, Live Chat” is activated. If I deactivate it, everything works great. This started happening after I update Avada Them.
Thanks for your time and patience.
Best regards
Fakur
Hello @Fakur
You are most welcome
Please help
Hello @mentax
If you are using our mega menu builder, it definitely doesn’t work with the legacy headers, you will need to use our layout builder to create a new custom header in this case and should definitely be able to replicate any of our classic header, you will actually find most of them added in our ready to use Avada Studio templates.
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar, but in this case I need to make whole bunch of work, The default legacy header use different logos depending on the screen size. For example retina size which is twice bigger. Does it mean that I will need to create like 5 different headers for different devices and screen sizes? In Avada Studio template there is no standard (legacy) headers1-5 =(
Hello @mentax
No, the image element when set to dynamically show logo will give you option to select which logo to show, or simply select to show all, also you can use rendering option to actually show different content on different devices without any issues.
Thanks
-Ammar
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, how can the Fusion contact form in the Contact page template be turned off so it does not show in the page? In Avada options > Contact template there is no switch to turn it off completely. Please advise.
I understand it can be hidden via CSS but i wish to turn it off completely so its not in the page source code.
Hello @gakia
A better option is to simply not use the contact template, we already have a full fledged Avada Form builder that you can use to craft your own custom forms which can be placed anywhere on the site, also the Google Map element if you are using the contact template for that reason.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, changing to 100% Width template and few tweaks fixed it.
Glad to hear we could help
Hello, after the latest WordPress upgrade my website memory spikes up and I get a 503 error that is only resolved when I deactivate the woocommerce plugin. As soon as you activate the woocommerce plugin the website goes back to error 503. And this only happens with the Avada Theme, my other themes are working fine with the same woocommerce plugin.
Hi
There are know reported issues with WooCommerce https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurityhttps://wordpress.org/support/topic/woocommerce-loads-a-lot-of-scripts-backend-in-frontend/
https://wordpress.org/support/topic/woocommerce-503-error/page/2/
You can check if downgrading helps address the issue. (post a backup)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The problem is definitely with Avada because you don’t get this problem with other themes. Beside, my support has expired and this is not a support issue. I also noticed other customer are complaining about the same problem.
Hi SamKalaka,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll investigate this further: https://avada.com/contact/#contact
Thank you. – Abbas
Hallo, ich habe 5 Lizenzen bei Ihnen gekauft und wollte heute im Avada-Konto nachsehen, warum es keine Update mehr für dieses Themen gibt, dabei habe ich festgestellt, dass alle Lizenzen von Ihnen aus dem Konto gelöscht worden sind. Kontaktieren kann man Sie ja scheinbar über Ihre eigene Webseite nicht, daher hier die Frage warum? Bitte teilen Sie mir mit, warum ich keine Updates mehr erhalte. Beste Grüße
Hello Morgen76
We will never remove our customer’s licenses and we have actually given full control to our customers in respect to how they want their licenses to be assigned via the my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
However if you are not able to contact us via support ticket for any reason, kindly send us an email to support@avada.com with your purchase codes and our team will follow up.
Thanks
-Ammar
