6639 comments found.
May I know if the xstore-slider or parallax has video background effect/option?
Hello, Aarontyx,
Thank you for getting in touch with us.
We would like to inform you that you can achieve the desired effect by utilizing the Elementor editor. For detailed instructions on how to use the video background options within Elementor, please visit the following link: https://elementor.com/help/section-background-video-options/.
Alternatively, you may also achieve your goal by using our background settings. Should you require further assistance, our support team is available to provide you with more detailed guidance. You can reach out to them via our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/.
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Hello, there seems to be an error crashing the site with Parse error: syntax error in public_html/wp-content/plugins/et-core-plugin/app/models/sales-booster/etheme_sales_booster.php on line 1449
Hello, @rakeshtailor,
Thank you for contacting us and for using XStore.
We kindly request that you provide us with a screenshot illustrating the issue you are currently experiencing. Additionally, for us to thoroughly investigate and assist you with a resolution, please securely share your WordPress administrative login credentials and FTP access details via email. https://themeforest.net/user/8theme OR please proceed to https://www.8theme.com/forums/xstore-wordpress-support-forum/ -to submit a new topic pertaining to your query on our support forum.
Your cooperation is greatly appreciated, and we assure you that your information will be handled with the utmost confidentiality and care.
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The 8Theme Team.
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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists. cURL error 7:
Hello, Ghalienvato,
Thank you for getting in touch with us.
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35 Your site should be able to make requests to our server and get a response.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Describe in more detail when exactly you face the problem and provide the URL of the site.
Please note that we do not use comments to provide support.
Thank you for your cooperation and we look forward to hearing from you soon via the support forum.
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it s not blocked i try it now i get this error : There was an error with the API request call. This is a common problem caused by an SSL certificate. Please check it here. If your certificate does not exist or has errors, please contact your server provider.
Hello, Ghalienvato,
We would like to inquire if you have reached out to your hosting provider as suggested in the message. It is important for us to confirm that this step has been taken to ensure the proper resolution of your issue.
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i try to reinstall all wordpress file its work now fine
Hello, Ghalienvato,
We are glad that your question is resolved.
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Hi, I have a valid licence how come I am getting this ” we are sorry you are not allowed to proceed” when I go to theme admin and speed optimization?
Heres a screenshot. https://ibb.co/bKTtVhB
I am trying my best to speed up the loading of your theme but its still a little slow. I have a caching plugin but I thought this function in the admin may help but I can;t access it. Thanks
Hello, Naturalbodz,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
We would also like to inform you that our other clients have not encountered this issue.
About the speed, please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Would like to know when a customer registers on my site where are their details saved in my system and is does the theme ensure their data security or do i need to do something extra ?
Hello, Nihalmalik,
Thank you for contacting us and for using XStore.
Please be advised that the customer registration functionality is provided by the WooCommerce plugin, which support forum can be found at the following URL: https://wordpress.org/support/plugin/woocommerce/
We hope this information is helpful.
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Hello. I have searched and read the other comments, but would like to clarify 100% – can all three multivendor plugins (Dokan, MultivendorX, WCFM) be used on ALL and ANY of your templates (not just the ‘Organic’ ones which have been used as templates)? Will the configuration on those other templates be more complex compared to choosing ‘Organic’ template? Thank you.
Hello, Alex_zlat,
Thank you for getting in touch with us.
We are pleased to inform you that the XStore theme is fully compatible with the three vendor plugins mentioned. You have the flexibility to import any of our demos and activate the plugin of your choice. It is not necessary to use all three simultaneously; simply select the one that best meets your requirements.
The configuration process is straightforward, and you should be able to set up the plugin according to its documentation without encountering any issues.
Should you require any further assistance, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi!, is it safe to update Elementor to its latest version, v3.19.0? Thanks!
Hello, Marianogi,
Thank you for contacting us and for using XStore.
We would like to inform you that you can proceed with updating the Elementor plugin. Please ensure that you always create backups before initiating any updates.
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I have license buy once i active on my site its says you already active it on other site actual I remove my previous site but still its shows me active
Hello, @mehrhami1992,
Thank you for contacting us and for using XStore.
We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope that the information contained within will assist you in resolving your question. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -for assistance.
Warm regards,
The 8Theme Team.
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I have another license buy once i active on my site its says you already active it on other site actual I remove my previous site but still its shows me active
Hello, @zain-ul-abidin,
Thank you for contacting us and for using XStore.
We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope that the information contained within will assist you in resolving your question. Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -for assistance.
Warm regards,
The 8Theme Team.
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Can I add any attribute filters into the shop filters?
Hello, NCORP-CODE,
Thank you for contacting us and for using XStore.
Kindly be informed that you have the ability to modify the Shop filters widgets by navigating to Appearance > Widgets within your dashboard.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi!, I am having problems with the resposive design in tablets. It still shows the desktop version. This is especially serious in portrait display (i.e. mi tablet is 800px width in portrait display version). Where in the settings should I change this behaviour? Thank you in advance
Hello, @marianogi,
Thank you for contacting us and for using XStore.
1/ We kindly request that you disable the following options: “Mobile Optimization” under XStore > Theme Options > General/Layout
And “Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile/tablet browser’s cache and verify the outcome.
2/ Additionally, to ensure that all changes are accurately reflected on the website, we advise clearing all forms of cache. If possible, we recommend temporarily deactivating any caching plugins and suspending CDN caching until all modifications to the site are complete. This step is crucial as it will prevent any potential caching issues from interfering with the troubleshooting process.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -for assistance.
Best Regards,
8Theme’s Team.
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Hi!, thank you very much. I didn’t understand well what to do with “remove query strings from static resources”, should I turn on or off that setting?
Hello, @marianogi,
Please disable this option.
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Ok, thank you very much. Everything worked as expected!
Hello, @marianogi,
You’re welcome!
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Not sure if this is a issue related to the theme or not. But changing quantity or removing a product from the sidecart doesn’t fire analytics events at all.
Hello, @Roldeco,
Thank you for using our theme and for contacting us.
Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details in topic via the private content area on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via email at https://themeforest.net/user/8theme -This will allow us to review your settings and better understand the issue at hand.
We kindly recommend that you take a complete backup of your site before proceeding.
Best regards,
The 8Theme Team.
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Hi,
how can i change product price font size and color?
thanks
Hello, Sahinb,
Thank you for contacting us and for using XStore.
We would like to inform you that you have the option to implement custom CSS code for your desired customizations. Additionally, you may utilize our Single Product and Archive Product Builders for a more streamlined experience.
For detailed guidance on using the XStore Products Archive Builder with Elementor, please refer to the following documentation: https://xstore.helpscoutdocs.com/article/191-xstore-products-archive-builder-with-elementor.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thanks for ur reply.
I want to change the color of the background of the place where the price is written. If it is not possible, can we make the price with green underline at the bottom?
Hello, Sahinb,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon via the support forum.
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Thanks
Hello, Risktaqr,
Thank you for contacting us and for using XStore.
Should you have any inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I want you to cancel the license because I am going to stop the construction of the website now I will build it later, and when I do, I will enter the license.”
Hello, @nabilmohamedtaher1818,
Thank you for contacting us and for using XStore.
We kindly request that you review and adhere to the instructions provided in our theme documentation, which outlines the process for registering and deregistering the XStore theme for live and staging websites. You can access the relevant documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope that the information contained within will assist you in resolving your question. Should you require any further assistance, please do not hesitate to reach out to us via our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ Our team is ready to assist you with any inquiries you may have.
Warm regards,
The 8Theme Team.
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Good morning Support,
My client has detected an error on his website. The image on the left is a little smaller than the other two on the right. I’ve checked that the image is the same size, it’s a configuration issue, but I can’t find the place to make the correction.
I’ve checked that your demo already has this problem, as you can see here:
https://imgur.com/a/p0NsUXWIn your demo:
https://xstore.8theme.com/elementor/demos/hipster/Can you please tell me how to fix this?
Thank you
Hello, Panob,
Thank you for contacting us and for using XStore.
We are pleased to inform you that we have successfully removed the margins on the demo, as illustrated in the following screenshot: https://prnt.sc/xiAPjU3CCB9d. This action has been taken to address the issue at hand.
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8theme team
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Thank you very much for your quick reply. The issue has been fixed.
Hello, Panob,
You’re welcome!
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Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature – Receiving this error while updating the xcore plugin.
Hello, @eniyan_r,
Thank you for contacting us and for using XStore.
We kindly invite you to review our theme documentation, which can be found at the following link: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update
We trust this resource will prove to be beneficial.
Should you experience any difficulties or require further support, we encourage you to visit our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ Our team is ready to assist you with any inquiries you may have.
Warm regards,
The 8Theme Team.
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Hello,
I bought the theme a long time ago (still using :)) and will buy it again for a new site.
Do you have plans to split codes like headless apps? (for super fast page loads)
Hello, Hatipoglu79,
Thank you for contacting us and for using XStore.
At present, we do not have plans to implement this feature. We will revisit this matter in six months. If you have observed a theme that has incorporated this, please send us the link via email at https://themeforest.net/user/8theme.
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ok done thank you
Hello, Hatipoglu79,
We are writing to inform you that we have responded to your email.
We appreciate your cooperation in this matter.
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Hi there,
I use loco translate to translate my website. But everything is being translated except the off canvas, cart, account etc
Hello, Roldeco,
Thank you for contacting us and for using XStore.
Please be advised that it is necessary to translate the XStore Core plugin as well.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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How to add subcategory ?
Hello, Hewal02,
Thank you for contacting us and for using XStore.
How to Add Subcategories in WooCommerce:
Depending on your need you can nest one product category under another in WooCommerce. Simply put, you can create a category and assign it as the parent or subcategory of another category. For example, Shoes can be the parent category and Nike Shoes can be the subcategory of the category Shoes.
1. Go to Dashboard > Products > Categories
2. On the right pane, you will find the list of all categories
3. Click on any category you want to edit and it will take you to Edit Product Category page
4. Select the parent category of this category from Parent category drop-down
5. Click on Update to save your changes.
We hope this information is helpful.
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How to add subcategory ?
Hello, Hewal02,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we use the comments section for pre-sales questions, and we provide support via the forum.
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