23243 comments found.
Hello, I have just updated Porto to the latest version and i’m now seeing an error on the checkout page under the payment options: “There are no payment methods available. This may be an error on our side. Please contact us if you need any help placing your order.” This was working fine before
Hello, @locko69,
It sounds like there might be an issue with the payment gateway configuration in WooCommerce. Here are some steps you can take to troubleshoot and potentially resolve the issue:
Check Payment Gateway Settings: Ensure that the payment gateway you’re using is properly configured in WooCommerce. Go to WooCommerce settings > Payments and verify that the payment method you want to use is enabled and configured correctly.
Update Plugins and WooCommerce: Make sure that both your WooCommerce plugin and any related payment gateway plugins are up to date. Outdated plugins can sometimes cause conflicts and errors.
Check for Plugin Conflicts: Deactivate all other plugins except WooCommerce and then try placing an order again. If the payment options appear, reactivate each plugin one by one until you find the one causing the conflict.
Review Error Logs: Check your server error logs for any relevant error messages that might provide clues as to what’s causing the issue.
By following these steps, you should be able to identify and resolve the error with the payment methods not appearing on the checkout page.
Regards, P-THEMES.
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Thank you for the quick reply. I have checked all of those things and it’s still not working. The cart and checkout pages look completely different to how they were before. I have tried an older version of the theme and it’s still the same. I am using the barber shop template here: https://martinspies.co.uk
Hello, @locko69,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that one of our customer support team members can check and help you out in resolving your issue?
Regards, P-THEMES.
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Hello, I keep getting this message over and over when I try to update Theme – Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. How do I resolve this issue? Thank You.
Hello, @justbamby,
The issue you faced is basically to prevent the hacking and DDOS attack, it generally happened when you tried to use the same purchase code multiple times and sometimes because of the dynamically changing IPs.
For now, I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
Regards, P-THEMES.
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Hello,
3 months ago, you have solved this problem for me without the need to go trough the support system. You have given me the explanation and resolved the issue right away. This was your answer than, you can find it in the comments on the forum:
Hello, @justbamby,
The issue you faced is basically to prevent the hacking and DDOS attack, it generally happened when you tried to use the same purchase code multiple times and sometimes because of the dynamically changing IPs.
For now, I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Could you please do the same again? I do not want to have to pay for support renewal, since this is not something that I did, or need to change but it is because of the changing IP I suppose, and that is not my fault.
Thank You.
Hello, @justbamby,
But I am not able to locate your server IP, Please share your server IP and site IP too, so that I will try to find them in our DB.
Alternatively, you can simply share your site WP Admin URL and Credentials along with the purchase code via my email aizazawan55@yahoo.com so that I will check and fix it for you on your site.
Regards, P-THEMES.
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Hi, my SEO manager would like to change the header tag in the footer, from h3 to span or p, how can I change them? Via hook? Can you help me?
thanks
https://drive.google.com/file/d/11sEj-5y2yPDhCWqCNEqmCHDgXskuiGfu/view?usp=sharingHello, @Homerg,
Its better to create your own Custom Footer with Elementor page builder or WP Bakery elements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-footer-using-porto-template-builder-and-with-wp-bakery-page-builder/
You can use the heading element and change the tag as per your requirements: https://pasteboard.co/jxIC0KAPdsg8.png
Regards, P-THEMES.
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ok, thanks
You’re Most Welcome!!
This is showing in delivery product tab ” tracking=”option-product-tab-block” how do I remove it
Hello, @idlea,
Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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support has never been quick I have 5 license please answer the question, you dont need to look at my settings look at this https://sportsbagsonline.co.uk/shop/reebok-backpacks/reebok-navy-classic-medium-backpack-with-white-logo/
see the delivery tab it is the global tab I changed the name from size guide
Hello, @idlea,
Upon inspection of your provided URL, we found that you have used the block in the Global Tab, and that code is in the particular block as shown in this screenshot: https://pasteboard.co/djDZkbaOWwvY.png
In my provided screenshot you can see the block ID as well, so please navigate to Porto >> Template Builder >> Blocks and find and edit the particular block from there, and remove the code from that block.
OR might be that the code has been placed wrong, like it seems the “[” is missing from your code, so you can place the square bracket “[” at the start of that code as listed below:
["tracking="option-product-tab-block"]
And check the behaviour then, if the issue will still persist then you can remove that code OR alternatively, you can contact us via our support forum with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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By default the search results are now shown in columns – do we have any control over this in the settings?
Hello, @nmwoods_1,
If the search content type is a product, the search result redirects to the shop page,
So in this case, the search result and shop page are shown the same layout…
Because the search result page and shop page are on the same page logically
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thanks – what about our sites where search is set to pages and we dont have woocommerce installed?
Hello, @nmwoods_1,
Then you can try and create the Custom Search result page, for that please navigate to Porto >> Template Builder >> Archive and create the new archive from there: https://pasteboard.co/CktOF3CLRjyL.png
Use the Archive Post Grid element and set as per your requirements: https://pasteboard.co/VVfglc9sHvWB.png
After that set the condition to appear on search result page: https://pasteboard.co/9zKLmoajpSFP.png
It will work for you like: https://pasteboard.co/pbSBo76lzTtl.png
Regards, P-THEMES.
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The main page is blocked from indexing by a ‘noindex’ meta tag specified in the page’s HTML code.
I see that error but there no noindex meta tag in my homepage. How do I get rid of this problem?
Hello, @hasanaras,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
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After I delete the original products from the demo, it corrupts the whole template.
What does the product have to do with template settings?
Produt page
https://webviz.eu/delete-p.jpg
Home page
https://webviz.eu/delete-p-h.jpg
Shop page
https://webviz.eu/delete-p-s.jpg
Regards
Hello, @WebViz1,
Sorry for the inconvenience, Deleting the demo products will not cause this kind of issues there must be something wrong on the site that we need to check first. Would you please contact us via our support forum by creating a ticket and describe your issue in detail with sharing your site admin access so that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
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This error is in the template
https://www.portotheme.com/wordpress/porto/shop1-soft/
One specific product cannot be removed
thttps://www.portotheme.com/wordpress/porto/shop1-soft/product/nylon-waist-bag/
I changed everything in the product, including the link. I could not change except the ID post (wp-admin/post.php?post=605&action=).
This ID is somehow written in the template and after deletion it will damage the template.
https://webviz.eu/bag.jpg
He could put some product there and leave the ID, but there will always be a problem when removing this product.
Regards
Hello, @WebViz1,
Thanks for your explanation, we have conducted the test and found that this is not our theme issue, but that is because of the Menu.
The menu under Appearance >> Menu created by dynamic… means added pages directly: https://pasteboard.co/zRRcDZcJcshC.png in that demo.
Not via custom link: https://pasteboard.co/ZwOf8cuOzuiU.png
So if the product is removed…
WordPress can’t find the menu item…
so the menu is broken
It’s not a theme issue.
Regards, P-THEMES.
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Hello, I’m having a difficulty: If a non-logged-in user adds a product to the cart and then goes to the cart page, the product is not there, and the empty cart message appears. Do you know what might be happening?
Hello, @ronaldoescudeiro,
It sounds like there could be a few potential issues causing this behavior. Here are a few things you might want to check: https://www.businessbloomer.com/woocommerce-solving-cart-empty-issue/
Regards, P-THEMES.
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Hello, @baspax1989,
Could you please share the URL of the site with me here so that I will check it and assist you accordingly?
Regards, P-THEMES.
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Hello, @baspax1989,
It seems you have used the Custom CSS code which is generating that issue on your site, Could you please find and remove that Custom CSS code from your site and it should solve your issue: https://pasteboard.co/ZcflqaqoXMHX.png
You might find that Custom CSS code under Porto >> Theme Options >> Skin >> Custom CSS.
Regards, P-THEMES.
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Hello, @baspax1989,
Sound’s Good!! that you found that code, now please remove it and it should solve your issue, and that code might came with the demo import, and you changed the header content as per your requirements, so that code might left there, which was linked with any element that you removed.
Regards, P-THEMES.
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porto/woocommerce/cart/cart-shipping.php version 7.3.0 is outdated. The core version is 8.6.0
Hello, @hammerklavers,
Apologies for any inconvenience caused. Currently, only one WooCommerce template appears outdated due to the recent release of WooCommerce updates. Our development team is actively addressing this issue and we anticipate having an updated version of the theme available within the next couple of days. Thank you for your patience in the meantime
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Hello! I want to insert an image frame on the product, what should I do? I tried to adjust the css but it didn’t work.
Pic 1: https://pasteboard.co/IrlJ4tmJgiRX.png is the frame Pic 2: https://pasteboard.co/C2NcxZeu8sPU.png is a demo image
Please help me, thanks!
Hello, @alexpeterlong,
Unfortunately, this kind of frame is not possible with the CSS code nor there is an option in WooCommerce itself to add the frame on the product images. To solve your issue you have to configure/edit the images like this in Photoshop or by hiring a graphic designer and then upload the images to the products. This is the best and most professional way to solve your issue.
Regards, P-THEMES.
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This is a very disappointing answer, I think you didn’t really want to support your customers? The framework I requested is from a wordpress website, so why can they do it, while you can’t?
Hello, @alexpeterlong,
We are sorry but this is not something possible with the current theme options so you can try with Custom Code, you can read this: https://www.w3schools.com/cssref/css3_pr_border-image.php or try to contact your developer.
Regards, P-THEMES.
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I really liked this template, but I’m a little scared with some things I saw. A friend of mine bought this template and recently I saw a problem on his site. When you go to mobile, the drop down menu does not work.
When I asked him, he told me that he has problems when he activates the “Side Navigation” menu, it just doesn’t work, he told me that it only works when he sets it to default. Is this a real problem? Have other users reported this problem?
This is the site: https://efishop.com.co/
You can see that in mobile, “Side Navigation” menu does not work. It does not display
Hello, @vsalazar87,
Thanks for showing your interest in our theme.
Well, the issue is only on your friend site, you can check it on my test site: https://blackpearlspro.com/porto_support_pro/ and also you can check our demo sites as well: https://www.portotheme.com/wordpress/porto_landing/ the mobile side navigation is working perfectly fine.
Regards, P-THEMES.
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Hi, after update my site, all my sections got in errors: “/vc_column”....
https://www.lizetbenavidesdermatologa.com/dra-lizet-benavides/what can i do? thanks….
Hello, @pascualdas,
Please make sure that you have updated, and activated the Porto Functionality plugin and WP Bakery as well, if not then please update them from Appearance >> Install Plugins and check back again, we are confident, this should resolve your issue.
Regards, P-THEMES.
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Hi Porto, Can you tell me if you are compatible with: Sticky Cart for WooCommerce pluggin?
thanks,
Hello, @Joaquim_,
As already discussed here in detail: https://themeforest.net/comments/30402348 We have not tested the particular plugin with our theme officially till now, so if you want to use it, you can try it on a cloned site, if everything moves smoothly, you can then use it.
Thanks for your understanding.
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Hi Porto,
I have notification to update “bakery” but is not available to update in “install plugins”.
thanks
Hello, @Joaquim_,
Could you please contact us via our support system so that we will provide you with the very latest version of the plugin zip file.
And we will also update the plugin to our internal server soon, so that you will be able to directly update it from your site Appearance >> Install Plugins.
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Hello, I’d like to ask if I’m the only one having an issue on Porto Post Grid Plugin.
Porto Posts Grid Plugin’s pagination does not work with my WPML WooCommerce Multilingual & Multicurrency
Default currency is EUR.
When I switch to another currency ie. CZK, it works on page 1 but page 2 it will show the default currency which is EUR.
Hello, @rproxy,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into the settings on your site and help you out.
Regards, P-THEMES.
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sir everything is good if there any mobile footer menu then that can be marvels that feel like a android look
Hello, @kanishkaceo,
First of all, thanks for showing your interest in our theme.
Basically, our theme is the most customizable due to the feature of our theme “Template Builder” in which you can create custom blocks, archive page layouts, single page layouts, product layouts, custom post type layouts, and popup builders using the page editor like WP Bakery and Elementor.
While using this builder feature you can create a custom footer with the page builder like Elementor and customize the footer for specific devices as per your need.
Kindly refer to the articles below for further details explanation: https://www.portotheme.com/wordpress/porto/documentation/templates-builder/
Regards, P-THEMES.
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Hi Porto, Can you give me the css code and where to place it for increase a bit the letter oin the “Advanced Porto Button” next to the Angel picture at the top.
thanks,
Hello, @Joaquim_,
No need for the CSS, but just simply edit the “Porto Advanced Button” element and under “Typography” set the Font Size as shown in this screenshot: https://pasteboard.co/PrMJvvyeqzDX.png it should solve your issue.
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i am facing some issue in this template when i add the menu and save then i am facing the error code (if you want to use “Ajax save”, you should increase the max_input_vars over 1325 in php.ini) how to resolve this error thanks
quick reply plz
Hello, @REHAN0423554,
It seems like you’re encountering an issue related to the max_input_vars directive in your PHP configuration. This directive defines the maximum number of variables that can be accepted in one request. When you’re saving your template with a menu added, it’s likely causing the number of variables to exceed the default limit, hence the error message.
To resolve this, you need to increase the value of max_input_vars in your php.ini file. Here’s how you can do it:
1. Locate your php.ini file. This file typically resides in your PHP installation directory.
2. Open php.ini in a text editor.
3. Search for the max_input_vars directive. It might be commented out with a ; at the beginning of the line.
4. If you find it, modify the value to a higher number. If you don't find it, you can add it at the end of the file. For example:max_input_vars = 2000You can adjust the number according to your needs, but a value higher than 1325 should resolve your issue.
5. Save the php.ini file and restart your web server for the changes to take effect
After making these changes, try saving your template again. The error should no longer occur since you’ve increased the maximum number of input variables allowed in PHP.
Regards, P-THEMES.
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dear sir kindly guide me how to create php.ini file this file is not available in my wordpress site. plz quick reply me thanks
and also resolve this error in my wordpress : page cache is detected but the server response time is still is slow (Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.
Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:) plz quick reply me thanks
Hello, @REHAN0423554,
Sorry for the inconvenience, The thing is in our previous messages here we already told you the step-by-step process on this but you are still facing issues. Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
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using Dental Theme and mouse movements shows this circle with a dot in the middle. I just want a normal arrow pointer, not this. How do I remove this? I added screenshot for you to review. thanks,
https://paste.pics/QDWWNHello, @BGATHERTON,
Kindly consult our theme documentation by following this link: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
Additionally, we recommend watching this instructional video: https://jumpshare.com/v/CPtOhTwiiEXeZ2m6e6LA
These resources will provide valuable information and guidance for your reference. If you have any further questions or require assistance, please do not hesitate to reach out.
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I am using WPBakery, not elementor – where do I find it there? thanks
Hello, @BGATHERTON,
Alright, No need to worry about it I just recorded a video for you to understand better how you can solve it using WP Bakery. Here is the video URL: https://www.veed.io/view/cd5f18fc-0438-4d99-b0f5-49cb4ef4ed07?panel=share
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Hi Porto,
Is there any way in this theme when I click the button (Porto button) next to the angel “our products”: https://candleartesoteric.com/.
I want to direction clients to the mid side of the same home page like this they can see all categories. Concretelly here: https://candleart.es/portoquery9.JPG
Can you tell me if it’s posible?
thanks.
Hello, @Joaquim_,
You can achieve it using custom ID, please set the Custom ID to that button as shown in this screenshot: https://pasteboard.co/zT4RuabeRfLE.png & you have to set that same ID to the particular ROW as shown in this screenshot: https://pasteboard.co/lM98ZjTl0wZL.png it will work for you.
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thank you
You’re Most Welcome!!
Hi Porto, In movile www.candleart.es. When I clich on menu the categories. I click one and after I go back and the selected category buton is in whitte. So is strange. And code to solve it?
Hello, @Joaquim_,
We have already replied to you here: https://themeforest.net/comments/30566196
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