23243 comments found.
hi, may i know how to update the theme? thank you
Hello, @blank81,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Having an issue that I cannot find the resolution for. and I can no longer log into the support area for some reason, the actual password is no longer working and the system is not sending out a password reset email. The problem I am seeing is that when the child theme is activated, the checkout form no longer shows the coupon area at the top of the page, it loos as if it attempts to wrtie that portion then it disappears. . I get the coupon section on the cart page but not the checkout page. If I keep the child theme activated and remove all the child “files” I still get the same issue. Any suggestions? I can give you access to check it .. but I cannot get into the support areas as I mentioned. As a note, I have deactivated all plugins except woocommerce, no difference, when I change the theme to Porto (no child) the coupon is now displayed again,. If I use a different theme, the coupon secion shows up. it is only when the child theme is activated that I lose the coupon section. As a note I am not using the “child customization area, I am using selected files that I copied from the woocommerce plugin and modified as needed. and to mention again I have tried removing all those files with the child selected and the problem reappears. You can see this issue on a test site I have set up that is a mirror of the live site. https://whatssuppub.com/.
Hello, @kharmachanic,
For the password reset email, we kindly suggest you to please try again after clearing the cache and also try to check your email SPAM folder as well.
Thanks for explaining your issue in detail, I have checked your provided site, and found that you have used the Custom CSS code to hide that coupon and registration field on the checkout page, please refer to this screenshot: https://pasteboard.co/p38l0JrhGJZR.png so you have to find and remove that code and it should solve your issue: https://pasteboard.co/MtvqC3Iarj4d.png
That Custom Code might be under
Porto >> Theme Options >> Skin >> Custom CSS,
OR might be in the Child Theme style.css file
OR might be in Appearance >> Customize >> Additional CSS
OR might be added in the page Custom CSS option by editing it.Regards, P-THEMES.
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Thanks that got it.. it was in the custom CSS under Appearance..
You’re Most Welcome!! 
Hello, The search module (in the header) does not display correctly on my site (https://estragon.be). Both mobile and desktop versions. I just want the “magnifying glass” icon on the right of the screen next to the mini-cart. The Porto theme settings don’t change anything. How can I solve this display problem?
Hello, @DamienGillet,
Please deactivate the Yith WooCommerce Ajax Search plugin and check back again on your site.
Regards, P-THEMES.
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It works. Thank you
You’re Most Welcome!!
i want to use this theme for my clients , how i can do it
Hello, @zaina_officiel2,
First of all, thanks for showing your interest in Porto WordPress
Please read the Envato license policy here: https://themeforest.net/licenses/standard?_ga=2.38285923.1534468475.1707712335-549501527.1706872455&_gac=1.95075054.1707106622.CjwKCAiAiP2tBhBXEiwACslfnrUGS3ou5Py0SAdPQywaEputoZMNdwti75b4x1BLhgWxPECuPWVBWBoCGYIQAvD_BwE
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When I purchase an Extended License, can I use it for my clients? Because this is what I understood when I read it
Hello, @zaina_officiel2,
It seems to, but it is better to contact Envato for it, because Envato will clarify you all the aspects of these license policies: https://www.envato.com/contact/
Regards, P-THEMES.
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Hello. From the theme options, you can no longer change the font size in the menu, neither on desktop nor on mobile. How can I solve it? Thank you!
Hello, @Chrysmar,
You can change the Menu items font size from Porto >> Theme Options >> Menu >> Menu Styling as per your requirements, https://pasteboard.co/tAjpwWjhfQkQ.png
Regards, P-THEMES.
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HI, im an intermediate user looking for a new shop/commerce theme. (my old one is no longer being updated). I m wondering, if I install your theme, will my basic things be the same out of the box, ie will I still retain my products and descriptions in the dashboard and some of the basic layout functions or will I need to start from scratch? Thanks.
Hello, @dm13,
First of all, thanks for showing your interest in Porto WordPress
Yes the products will remain and the description too, but we always recommend to start from the scratch on the very fresh new WordPress to avoid any issue or inconvenience, so if you have enough time, you can start from scratch.
Regards, P-THEMES.
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Hi Porto,
I have installed a typical pluggin for the button “sticky add to cart for moviles”: WPC Sticky Add To Cart for WooCommerce. Suggested by Woocommerce support team. For any reason this pluggin is not addapting for Porto. And I have tried 5 or more similar pluggins and are not adapting for Porto. Button is not visualized at the bottom.
You can check on movile: https://www.candleart.es/vela-limpieza-negra/ the button is not visualizaed and at the bottom of all in the movile is appearing the product of the pluggin but not adapted in a button, maybe I have to activate something of the theme?
thanks, Candle Art Joaquín
Hello, @Joaquim_,
We already have the functionality of the sticky add-to-cart, you can turn it ON/OFF from Porto >> Theme Options >> WooCommerce >> Single Product: https://pasteboard.co/ztW085vnJdjk.png
And that will not be visible On the mobile version because we have intentionally disabled it for mobile because of the mobile screen does not have that much space to cover all the content on it on mobile, if you would still like to show it on mobile then you can easily using small Custom CSS code.
And if you still want to use the plugin, then we suggest you to kindly once try to contact with the plugin support and ask for the help related to plugin, after that you can contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out if possible.
Regards, P-THEMES.
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Hi Porto, Can you suggest me the css code for the movile and where to paste it? I will test .
thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache of the mobile.
@media (max-width: 767px){
.sticky-product {
display: inline-block !important;
}
}
Regards, P-THEMES.
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Hi Porto, with this code works fine then for movile has been tested?
Hello, @Joaquim_,
Yes, its the tested code for the mobile version.
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Hi Porto,
I already did it. But is not visualizing in movile. Please can you see the red square if I did it correctly?
https://candleart.es/portoquery.JPGthanks,
Hello, @Joaquim_,
Yes it is fine, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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And which is the string add to cart to translate it to oher languajes? By default in PC is showing in english and my languaje is spanish.
https://www.candleart.es/vela-limpieza-negra/thanks,
Hello, @Joaquim_,
I have just checked your provided URL and the Add to Cart button is already translated, please refer to this screenshot: https://pasteboard.co/4AWEe6W9TVzS.png please clear the cache and check back again.
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Hi Porto, Yes I know this button is existing, But not in movile as sticky add to cart. I understood this code is for appearing as sticky add to cart in moviles
thanks.
by sticky I mean a floating button in moviles “add to cart”, a kind of widget that even you scroll down in moviles the button remains fixed at the bottom of the screen to improve the purchase experience of the client. I don’t know if we are talking about the same,
thanks,
Hello, @Joaquim_,
Yes we are talking about the same, and the functionality that I shared with you above and the code working fine for me, if not for you, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hi Porto,
I have to ask permission to share the details. Then you mean in your movile you see something like this: https://candleart.es/example.JPGBecause this you send me: https://pasteboard.co/4AWEe6W9TVzS.png I know already is existing in the page product but now visualizing as I want in movile.
thanks
Hello, @Joaquim_,
Have to set the element in Custom Template: https://pasteboard.co/zY3ObOODsUpH.png
And then used the Custom CSS: https://pasteboard.co/rWsByxSWBbVu.png
It should work like this: https://pasteboard.co/ifraJOcw9mhx.png
Here is the URL of my test site you can check: https://blackpearlspro.com/porto_support_pro/product/product-short-name-12/
Regards, P-THEMES.
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Hi Porto, Can you explain me the point “how to set in custom template” in detail and step by step how to enter? I have a low knowledge about it. And regarding the button in movile is a bit big I think, can be smaller? I have seen your test web.
Joaquín
Hello, @Joaquim_,
You can more and all about the Customer Single Product Builder here: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
And also yes you can set the sticky add to cart button smaller using Custom CSS and also you can remove the star ratting or image of the product as well from the sticky add to cart with Custom CSS.
Regards, P-THEMES.
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Hi Porto I need a small video or something where to find this template and how to implement it (Add to cart button) exactly. For products I don’t have created any template. Just I have the default templates by Porto.
We will be very grateful,
Thanks, Candle Art
Hello, @Joaquim_,
Alright, I have created a detailed video with the step by step guidance for you here is the video link: https://www.veed.io/view/cc30d1c7-ff2e-4ee8-879c-59898a9f940d?panel=share please watch the complete video to understand better.
Regards, P-THEMES.
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hello , we are having a sync and connection problem with manageWP when we activate porto theme additional to problems with wpallimports , where we get timeouts and importing stops when the porto theme is active. please advise.
thnx
Hello, @flashGuy,
This seems to be the issue with manageWP and WP All Imports settings, Please refer to the articles listed below and follow the instructions:
https://managewp.com/troubleshooting/site-connection/why-isnt-my-website-syncing-properly
https://www.wpallimport.com/documentation/terminated-imports-exports/
Regards, P-THEMES.
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Hello , thank you for your reply , i have tried everything , the problem is still from the porto theme, when its disabled , all works fine .
Hello, @flashGuy,
We have to debug it on your site, could you please take the complete backup of your site OR clone your site as a test site and share your site WP Admin URL and Credentials with us via our support system with permission to debug your site which includes deactivating all the third party plugins, so one of our support team member will check it for you on your site and help you out if possible.
Regards, P-THEMES.
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As much as I try to change the logo size in: Logo size from Porto >> Theme Options >> Logo … Is not changing size. Any idea?
Thanks!
Hello, @TwoMiles,
We have conducted the test on our test site and the option is working perfectly fine for us, Could you please kindly contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi Porto,
In my blog I added a link: https://candleartesoteric.com/rituals-to-get-a-job/
As you can see in first pharagraph the word: Road Opening candle; is a link but is not showed in bold and other colour and I don’t know why.
thanks,
Hello, @Joaquim_,
Please edit your post, and then choose the text you want to set the link, after that click on the link icon and set the link as per your requirements, its by default pick the link color as shown in this screenshot: https://pasteboard.co/EZwzcvGvTRWe.png
Else, you can change the color using the Custom CSS as well, for that please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color in the provided code as per your requirements.
.single-post .entry-content p a {
font-weight: 900 !important;
color: #8787f3 !important;
}
The result should look like this: https://pasteboard.co/7NTbmFYzRY93.png
Regards, P-THEMES.
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Hi Porto,
Using the classic, yes I can do the link in colour, but this warning is appearing in the Wordpress Admin: https://www.candleart.es/errorclassic.JPGby your experience what is better with this template for typing a blog, the classic or pharagraph (block inserter). I have later to translate automatically the links to other languajes and I don’t know what can be better.
thanks, Joaquin
Hello, @Joaquim_,
This kind of error appears when a necessary plugin is not installed on the site and tries to use its content/widget. Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
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Hi, can you reset my license, i have to do some development work , cant do on live, so will use subdomain, but its not allowing subdomain of same licensed domain , also tell me which stagging subdomains are allowed?
Hello, @krishnapss,
Please share the first eight digits of your theme purchase code with me here so that I can look into our DB and reset it for you.
And for the future, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
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Please respond to these tickets.. #36786 and #36788
Hello, @Farviz,
We have solved and replied to your support tickets, please check our reply there and if necessary reply back to them accordingly.
Regards, P-THEMES.
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www.sinin.com.bd this is my live web site. Now I want to activate Full Site Editing Mode. What happen when I activate this with my live site
Hello, @sinin,
Your site is not working for me, and when you enable the Full Site Editing mode on your site, then you will have the more modifications options, and some of the options which are not necessary for the FSE mode will be removed from the theme options, so please take the complete backup of your site first and then enable the FSE mode on your site and check by yourself to your site. If everything will move smoothly then you can go with it, Otherwise you can again disable the FSE mode and start from the scratch.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=Full+Site+Editing
Regards, P-THEMES.
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Hi Porto, Please let me know why at the top of all between the banner and the angel picture is showing an space. And the text HOME TEST FEB2024. I want to remove it because is the home page.
I did it with bakery. For the moment I don’t have permission to open a ticket, thats why i’m asking throw here.
https://candleartesoteric.com/home-test-feb2024/can you help me? thanks,
Hello, @Joaquim_,
The issue you are facing is because the page you made is not the home page of your site.
You made this page: https://candleartesoteric.com/home-test-feb2024/
And the home page is: https://candleartesoteric.com/
So the pages not the home page have the breadcrumbs enabled, that is why the gape and text is for the breadcrumbs on that page.
In order to remove it, simple edit the page and scroll down to the bottom, under the “Porto View Options” disable the “Breadcrumbs” from there, save changes and check back again, please refer to this screenshot: https://pasteboard.co/YKFqdI4b9tCk.png
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Thanks you
You’re Welcome!
Hi Porto, If you see my web in movile: candleart.es when I am opening the left index to see all categories. When I click one of them, I go back and after I click other the first button category remains all in whitte colour. can you provide some css to solve it?
thanks,
Hello, @Joaquim_,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#side-nav-panel .accordion-menu li.menu-item.active>a, #side-nav-panel .accordion-menu li.menu-item.current-menu-item>a {
background-color: #000 !important;
}
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Hi Porto,
I already added: https://www.candleart.es/addedcss.JPG
Pls can you tell me if it’s fine?
in line 174 , 175 there were existing same symbol, I suppose is fine.
thanks,
Hello, @Joaquim_,
Thank you for providing the screenshot. I’ve reviewed it, and I can confirm that the code appears to be fine. There’s no need to worry; you’re all set to proceed.
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Porto is the most amazing theme i bought every time ! BUT it will be great to ad in social link option the possibility to ad a custom one and choose the icon, cause how to ad the Google link of Mybusiness for exemple or another one ?? Thx to think about it for us, our client have this needed
Hello, @alexissatok,
Thank you for your suggestion! We truly value your input and would like to ask you to share it on our forum here: https://www.portotheme.com/forums/topic/feature-request/. This way, our development team can review and consider it for future updates to the theme. We appreciate your cooperation and understanding.
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hi there. Is it possible to create a second menu, that appear for set pages? If you visit this website, https://www.saintgeorgescofe.kent.sch.uk/, and click Primary in the opening tiles, it goes to a page, wtih a menu just for the Primary area.
Is that possible? And if it is, how does it work in a phone?
To add to this, I’ve seen that in Porto Header Templates you can creative multiples and assign the headers to individual pages. So you could have two rows of Menu, one for Main, one for “Primary School”. And another with Main and one for Secondary school.
The question is: while these have to each be assigned to their pages, if we set a default Header for ALL, would that work? And would the ‘individual’ headers assigned to such pages, OVER RIDE the ‘default’ header?
Or do you have to setup the Core Default header and literally assign it to every single page and post… which would be compeltely impossible.
Hello, @79design,
Thanks for reaching us, I understand your issue. As you are already aware of the solution but are a little confused with the conditions, the thing is you have to create multiple headers for different pages just as you said already, Then you have to assign the headers on different pages based on your requirements,
To learn more about the conditions please refer to this article: https://www.portotheme.com/wordpress/porto/documentation/display-condition/
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What happens to a page where a header is not assigned, such as 300 blog posts? Surely it would default to the main header?
Hello, @79design,
Yes can simply use the conditions and apply the default header to your complete site and specific header to the specific pages/posts or products easily that better suits your requirements.
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So to confirm, we set a default header that applies across the whole site, rather than individually per page and post.
But when we assign a custom head for maybe 10 pages, that will OVER RIDE the default header – is that correct?
So you have a Header (like some of your demos do), but then you setup one header, and state it is to be applied to Page: Contact Us. That will then replace the ‘default’ header.
The other question, is if we created three custom headers (over the default one), how will they appear on a phone? As we will be having TWO menus on these customs.
Hello, @79design,
But when we assign a custom head for maybe 10 pages, that will OVER RIDE the default header – is that correct?
Yes, it’s absolutely correct.
Yes, let’s suppose you created two Custom Headers under Porto >> Template Builder >> Header, and you have assigned the first header condition as apply ALL, then it will apply to your complete site, and you have also assigned the second header to the particular page/post/product then it will apply to that particular page/post/product and override the All condition, this is how it works.
And on the phone, the header which will appear on the desktop version will also appear on the phone version as well on that same page.
Regards, P-THEMES.
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I found this thread, which was my original question. But how do we assign a different menu to Mobile, so it shows the additional menu items, that only show on the mobile menu?
Hello, @79design,
Please read my recent reply here: https://themeforest.net/comments/30961466 I think it’s simple and easy.
Regards, P-THEMES.
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I’ve been updating the website fine as usual; on the latest update, I select the size and colour for a product, but I continue to get the error message ‘Please choose product options by visiting FY Young Cargo Pants.’ I’m very confused about why this is happening. This happens for every piece of clothing.
Hello, @massamedia,
Could you please try temporarily deactivating all third-party plugins on your site, while keeping the necessary theme-related ones active? If the issue resolves, gradually reactivate the plugins one by one to identify the one causing the problem. Additionally, consider switching to the parent theme if you’re currently using a child theme.
If the issue persists despite these steps, please ensure you have a complete backup of your site. With your permission, we’ll thoroughly debug your site by deactivating all third-party plugins and reverting any on-site customization changes. This will allow us to investigate the issue thoroughly and provide appropriate assistance, and for that you have to contact us via our support system.
Regards, P-THEMES.
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apologies, I see the issue is coming from other 3rd party plugin, I am investigating this with them instead
Sound’s Good!!
Hi Porto, How to delete the rating stars of product review. i mean to not show the stars
thanks
Hello, @Joaquim_,
If you are using the NON FSE mode, then you can turn it OFF from Porto >> Theme Options >> WooCommerce >> Product Archives: https://pasteboard.co/hD4LcCfoEzTY.png
OR
If you are using the FSE mode and a Custom Layout for your showcase of the products then please navigate to Porto >> Template Builder >> Post Type, edit the particular post type from there, and delete the rating/review element from there, publish it and check back to your site then, please refer to this screenshot: https://pasteboard.co/sd8T1YeMKjmc.png
Regards, P-THEMES.
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Hi Porto, Any feature to show button in movile and pc “add to cart” ? thanks
Candle Art
Hello, @Joaquim_,
Could you please explain your issue in detail if possible with some screenshots for my better understanding? And also please share the URL of the page as well.
Regards, P-THEMES.
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thanks,
very usefull for Ecommerce stores
Hello, @Joaquim_,
Unfortunately for now there is no such functionality in our theme, but you can request it as a feature request and write it on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team can check and read it for the future upcoming updates of the theme.
Regards, P-THEMES.
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I see after the latest changelog that AI Engine Model has been updated to gpt-3.5-turbo-instruct, but after updating my theme, I still get the following error: “Error: The model `text-davinci-003` has been deprecated, learn more here: https://platform.openai.com/docs/deprecations". Is there still some issues with the theme and integration or should we wait for another release?
Hello, @Webiroo,
I have checked your site now and finds that you updated the theme to the latest version 7.0.4 but you did not updated the Porto Functionality plugin to the latest version, Its still 3.0.3, so please navigate to Appearance >> Install Plugins and update the plugin from there to the very latest version and check back again, I am sure it should solve your issue.
Regards, P-THEMES.
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Thank you so much. I completely forgot to update the Porto Functionality. Thank you for getting back to me.
You’re Most Welcome!!
