Hi kasenga! We tested now in a few of our installations with Uncode 2.8.12 and everything is working as it should, both if you set it from the Theme Options both from the Page Options.
At the moment we don’t have other similar reports and also no other users that have issue accessing the Help Center. Please try to login again maybe from another browser, probably it’s a cookie issue. Once we have the link and logins of one of these installations we can check why it’s not working for you.

Hi, undsgn,

thanks for your answer. It was my own problem. Absolutely true. Sorry I didn’t check everything before posting this.

Hi kasenga! Thank you for the confirmation!

Hi lukasflory! Sorry but natively WooCommerce does not have a comments section, this is something that comes directly from WooCommerce. WooCommerce only provides product Reviews, which look like comments but are not really comments. You can see the Reviews here in the dedicated tab, ex: https://undsgn.com/uncode/shop/everyday-backpack/ Now I have no idea if there are any extra plugins that can enable just the comments. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi supermex! We do not see this as something deriving from the theme. You can tell very little from this screenshot but I don’t see any Uncode codes.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

it says the breadcrumbs/ navigation elements do not have titles/ names

Hi supermex! I pass your report to the developers, and if it is recognized as an issue, it will be part of an upcoming update. Thank you for the clarification.

Hi onefourthreemedia! It seems a little strange this because we don’t have any similar report, anyway please at least share a link so we can understand something.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok thanks, I’ve submitted a ticket

One of our developers we’ll check soon!

Hi jack-alessio! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn 

Hello purwitom! Here is a PHP snippet that you can add to your child theme functions file:

function uncode_child_disable_privacy_plugin() {
    if ( is_page( 12345 ) ) {
        return false;
    }

    return true;
}
add_filter( 'uncode_privacy_is_plugin_enabled', 'uncode_child_disable_privacy_plugin' );

Simply replace the sample ID with the ID of the page on which you want to disable the privacy pop-up, or replace the entire if statement with the conditional tag you need: https://developer.wordpress.org/themes/basics/conditional-tags/

If you need more information or further assistance, I would like to remind you that it is offered in our Help Centre, where we have a fully dedicated support team, please submit a ticket so that we can check your installation and support the solution privately! Thank you very much! https://support.undsgn.com/hc

awesome! Works perfect! Thank You very much!

Thank you for confirming. Best

Iframes don’t involve APIs and don’t have the same limitations, if that’s what you meant, yes.

Thanks, just renewed support, see you on the other site

Thank you Swini, we’ll check asap!

Hi gt_wb! Yes, as explained in the documentation and video tutorials, in the Column settings you have to set 50% in the Responsive settings of each column (if you want two columns side by side), ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello! Unfortunately, we cannot include that change that way because we risk breaking the installations of other users who have used offload solutions successfully so far. The only thing we can put is a filter when we return the array empty due to an error, that way you can do the operations you need in your child theme.

Please replace the helpers.php file with this content: https://pastebin.com/raw/UpRbXGXd For example, the area you asked to change has been changed to: https://lopezb.d.pr/i/WwnCOU So in your child you can use something like: https://pastebin.com/raw/91GLx1H0 Best

Great fix, thanks! I still think you should add a control option in theme for this, so people don’t have to manually add the filter function in their child theme every time (assuming they even know what do do)... but also leave the filter hook, in case devs need to return something else (this will probably work for most setups though).

Hi brightfestival! In our opinion this is something advanced that is of little interest to normal users, those who use these advanced setups like you certainly have no problem activating a Child Theme with their own configurations. Having said that I note your suggestion which I will pass on to the developers for consideration of a future inclusion and thank you for the confirmation!

Hi bhupoudel! The list of compatible page builders for a theme is listed on the item page sidebar. What you say is not true, many popular themes are based on proprietary Page Builders and have no intention of supporting this plugin that you would like to use.

Hi itplus19! Without a check to your site is not possible to understand. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn Best

Hello, if I understand correctly, the problem is with the server, not the theme. The original message by Wordpress should be “This image cannot be processed by the web server. Convert it to JPEG or PNG before uploading” and you can find many articles about that: https://t.ly/LV6yu I also remind you that you can try with some plugins that convert your original jpg and pgn images, you can find more info on our doc: https://support.undsgn.com/hc/en-us/articles/4403183998993-How-to-optimise-images

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi LR! Yes, this is a known issue or better said Apple’s choice. The problem is that when they do this there is no way to do a detect and provide a fallback. Simply put, they don’t apply any special classes or they haven’t created any events that can be used by the developers.

Got it. Thank you

Thank you for the confirmation!

Thank you for the confirmation! PS: it will be included in the next big update.

Everything works great. Thank you very much!

You welcome!

Hi bryan5! No sorry this is not an option, since it’s something really custom. If a product is out of stock you can display the badge by the Posts > Module tab > Element List > Media options: https://undsgn.d.pr/i/348SU8

Hello! If you use the text editor, you have to add the class uncode-lbox to the <a></a> tag: https://undsgn.d.pr/i/yQjLIl:

<a class="uncode-lbox" href="https://www.url.com/wp-content/uploads/image.jpg">Click  here</a>

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you!

You’re welcome, all the best

Hi btstudio23! Please try this one: https://www.dropbox.com/scl/fo/8o90f6143j5dihjkzla3w/h?rlkey=acs0m2ou9whzwjbhdgj4tz1ne&dl=0

Thanks! It solved the issue! Best regards!

Thank you for the confirmation! PS: Obviously this will be part of the next update.

Hi markusspiske! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn 

Thanks a lot Damiano, works.

Not sure what “Damiano” is referring to but thanks for the confirmation!