3195 comments found.
Good afternoon.
I have tried to include a new field in the customer’s data (DNI/CIF) through several plugins but, although it appears in the customer’s file, when it arrives at the checkout it is not asked for.
We then have to call the customer to ask for that information because it does not appear on the form where the information is requested at checkout.
The plugins I have tried are “WC – APG Campo NIF/CIF/NIE” and “WooCommerce Checkout Manager”.
Could you help me?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, pre-sales question: I can see that the theme last update was on 24 May 2023. Is the theme still supported? Will there be more updates?
Hello,
Our theme is up to date and has no critical issues. Although the last version was released last year, it received a few patches that are visible only in the dashboard. The next update will be released in a couple of months.
Kind Regards
I bought the theme but I don’t see WP Bakery Page Builder plugin in the ‘Install Required Plugins’. I opened the folder package I downloaded from the ThemeForest and that has a plugin named js_composer.zip – Is this the same as WP Bakery? Or Am I missing something? Please help.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello Xtemos Team
I am taking the liberty of writing to you here because I have taken assistance which I did not use last time.
Can you tell me how to change the color of the text “search product for” in the search bar in the header because I can’t find a block including the text to personalize using CSS : https://snipboard.io/olTNRJ.jpg
Thanks for your help.
Best regards,
our need is broader, to explain, Google recommends more contrast between the white background and the text.
Several of the theme’s default texts have this colour code: 9E9E9E
This grey colour is too low in terms of contrast for Google, which flags it up.
Is there a place in the theme options to edit this colour?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Any Plan that the theme works in PHP 8.4?
Hello,
Thank you for your question.
Of course, our theme will be always compatible with all the latest PHP versions.
Kind Regards
we found tons of php warning like: /public_html/wp-content/themes/basel/inc/shortcodes/shortcodes.php on line 2802 is there a fix?
also : /public_html/wp-content/themes/basel/inc/shortcodes/shortcodes.php on line 2645
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Following WooCommerce update, our Product Page has changed, it’s no longer showing the additional images from the Product Gallery. Anyone else have a similar issue?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
My support has expired but if someone could help me with this. I saw that the error_log is way too big and inside there is big chink of code that say WordPress database error Got a packet bigger than ‘max_allowed_packet’ bytes for query UPDATE `dbname_options` SET `option_value` and has many strings inside. The file keeps increasing about 16MB every second until it reaches the maximum size of disk. After disabling all the plugins I found that the problem is the XTEMOS Post Types which I delete it and reinstall it with the same results. Has anything similar happened to anyone else?
Hello,
Please, send us a message using a contact form on our profile page with all the details. Also, include your purchase code so we can verify your license. Find the contact form here https://themeforest.net/user/xtemos
Kind Regards
Billing and Shipping address different option not available in checkout can you check please where is issue https://aurumcrystals.com/
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Its a problem in your theme kindly guide in another theme this option automatic there
This functionality comes with WooCommerce plugin and not with the theme. Also, we checked on our website and there are no issues with the theme.
My support has already expired, but the problem is that the default custom theme doesn’t work, even downloading all the plugins didn’t work, I don’t think it’s fair to buy a support update for something simple that is a system error.
Hello,
Please, describe your problem in detail and send us your admin access so we can check this. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello, I’m in the same situation as the previous user, I would like to update WP Bakery, but I don’t have access to it or the license, and the plugins you provide js_compser and revslider are from 2022. Would it be possible to provide an access link to more recent versions of these plugins? It would certainly be useful for me and many other clients. Thanks in advance.
Hello,
You can always update these plugins to the latest version via Appearance -> Install plugins.
Kind Regards
You’re right, I was looking on the plugins page and not where you say. Thank you for keeping this theme updated. Keep up the good work and if you want you can delete my previous comment.
You are always welcome. Feel free to contact us if you have any further questions.
Hello, I have been using Basel for quite some time for a bilingual online store, but I’ve noticed recently that the WP Bakery is not updated and the updates have always come with the theme updates. However, there hasn’t been an update since last May. What is going on with that? Also, can you pls add Elementor to the theme? While being top notch at the time, WP Bakery is now such an outdated and so tiresome to work with builder…. quite frustrating that we still have to work with it when other new and more user-friendly alternatives are out there… Cheers!
Hello,
Thank you for contacting us.
You can always install the latest version of the plugin via Appearance -> Install plugins.
As for Elementor, we don’t have plans to add its support to our theme in the near future.
Kind Regards
you latest version theme seems not support RazorPay Indian payment gateway, please look into this.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
same issue for me too! seems that basel theme has modify cmb2 library
Fatal error: Uncaught Error: array_key_exists(): Argument #2 ($array) must be of type array, string given in /var/www/vhosts/xxxxxx/wp-content/themes/basel/inc/third-party/cmb2-conditionals/cmb2-conditionals.php on line 167
Call stack:
CMB2_Conditionals::filter_data_to_save() wp-includes/class-wp-hook.php:324 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:348 WP_Hook::do_action() wp-includes/plugin.php:517 do_action() wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2.php:850 CMB2::pre_process() wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2.php:776 CMB2::process_fields() wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2.php:757 CMB2::save_fields() wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Options_Hookup.php:306 CMB2_Options_Hookup::save_options() wp-includes/class-wp-hook.php:324 WP_Hook::apply_filters() wp-includes/class-wp-hook.php:348 WP_Hook::do_action() wp-includes/plugin.php:517 do_action() wp-admin/admin-post.php:85
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Please, disable all external plugins and send us your admin access so we can check.
Currently, I’m unable to assist with that. As you’ve noted from the official response from Rank Math, it would be best to directly communicate with their support team. Alternatively, you could set up a staging environment and install the free version of Rank Math to address the compatibility issue with this plugin.
Could you please provide instructions on what temporary changes need to be made in the code? Also, it would be greatly appreciated if you could implement all necessary updates and release a new version of the theme, as it currently appears to be outdated.
Hello,
Probably, this plugin conflicts with theme but we didn’t declare its full compatibility. If you want, we can try to check this issue on your website and help you if it is caused by the theme. But we still can’t guarantee that it would be possible to make it work with our theme.
Kind Regards
How do you enable header above content just on homepage like in your demos?
Hello,
You can edit your homepage in Dashboard -> Pages -> edit page and enable the “Header above the content” option https://gyazo.com/d1b32c81ed7bf4e7989104bb25e0c5d2
Kind Regards
Hi, I wrote to you about your problem with the woocommerce payment procedure. I sent you the log. I hope you can help me.
Best regards – fabio
Hello,
The error you sent seems to be related to the custom code you added to the child theme. You need to remove or fix it because fixing bugs caused by your custom code is out of our theme support scope.
Kind Regards
Hi, the instagram API from the theme is not connecting. I tried with another plugin but the permissions are correct and other plugins work. Your app is also enabled. Are there any problems on the topic?
Thanks and regards
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Ok thanks I sent you an email as indicated Regards
Hello,
You need to apply all patches in Basel -> Patcher. Clear your browser cache and test how it works.
Hi… Ok I tried everything ok, thanks. 
Regards
Great, you are welcome!
Hi, it is mentioned that Compatible With “Bootstrap 5.x” so I need to know if I purchase this theme will I get CSS bootstrap 5 code or not ? Because i can see the demo theme is made in bootstrap 3. Please confirm if you could provide me the them in bootstrap 5 or not
Hello,
Sorry, but our theme is not based on Bootstrap 5. It was a mistake in the theme’s description.
Kind Regards
Hi,
Hope all is well! We are having trouble with a very basic feature in your theme – the ‘Featured’ product feature is not working. We have marked several products as featured but see no effect on the frontend/in the shop. We’re reading up about this on Google and yet to find out why this is happening in Basel theme. Our other site built with a different theme seems to be working fine, when we apply the ‘Featured’ product feature. Pls advice. We hope to a quick response. Thanks
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there.
Thank you in advance
Hi, unfortunately for legal reasons 3rd party access is not allowed. We have disabled al plugins and find that the issue remains. We have also tried going inside the page for editing products, under ‘Advanced’ marked ‘1’ and other numbers for products to appear at the top in the shop, but it did not work. A developer we spoke to think the issue might be because the Basel theme has not been updated for a while, and therefore missed many Woocommerce updates. Also worth noting WooCommerce did another update today. Pls advise, also consider checking this on your end as I’m sure many others are facing the same problem – it’s a standard feature and should work. Thanks
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi, we activated one of the default WP themes and we found that it worked. When Basel was reactivated, the ‘featured’ products didn’t work work any more. We are now sure it’s the Basel theme. Looking forward to a quick solution to this, we’re kind of desperate, it’s Black Friday. Thanks!
Unfortunately, we can’t check what is wrong without access to your website. Maybe you can create a staging copy where we can do this check?
Kind Regards
Hi, we dont have a server for this. Isn’t it easier to check this on your theme’s demo given hundreds of people are buying and using your theme? We’re missing out on Black Friday sales and will miss out on Christmas sales again if we cannot get a solution to this. We’re pleading as this is seriously disrupting our business! We have hundreds of products and unable to push the bestselling ones up, we bought this theme in good fatih.
OK, please, write us a step-by-step instructions on how to reproduce it and we will check on our demo.
Hi,
What we’re trying to do is as mentioned in our earlier messages – to make ‘Featured’ products appear on the top (first page) of the products listed in the Shop grid page (see what I mean by Shop grids here https://preview.themeforest.net/item/basel-responsive-ecommerce-theme/full_screen_preview/14906749?_ga=2.33478590.1834838382.1700146144-1813707641.1698771692)
This is what we have done, all 3 things but got no results:
1. See: https://i.postimg.cc/Z5p4KnW5/Screenshot-01.png
2. See: https://i.postimg.cc/W4SRhkTT/Screenshot-02.png
3. See: https://i.postimg.cc/dtdVD4XF/Screenshot-03.png
We’ll appreciate your help with this we’re missing out on sales as Black Friday carries on.
Thanks.
We just tested this on our development website and it works. Check screenshots
https://gyazo.com/980c8b509dc4e632e958c3256b8c7eaa https://gyazo.com/836fc24fb0f78e201261061d53cb45f1 https://gyazo.com/ca10d94b6adeb5d2135e53176c318c4cI hope you find the above useful in understanding what we’re facing. Also note that while we want to ‘Feature’ some products, we realise that featured products carry the “HOT” tags on the side of each photo and we do not want all products we feature to carry this tag it would be odd. This means we need the ‘Menu Ordered’ feature (https://i.postimg.cc/W4SRhkTT/Screenshot-02.png) to work too, to avoid all products appearing with the ‘HOT’ tags.
Just read your message. I’m surprised it works on your end, it’s not working on ours, that’s strange. What can we do in this case? We’re turned off each plugin and found none of them to be the problem
We can’t say exactly what is wrong with your website. We wouldn’t be able to check it without being able to reproduce it somehow.
Hi, everything is very nice, congratulations. Just one piece of information: when my cart is emptied, the “cart empty” warning and the “continue shopping” button do not appear. How can I do to resolve it?
thanks and regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
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