3203 comments found.
Hi, As i see the news and notification for Google security that Polyfill.io has issue to the website which use the library from it. I am not sure if Basel use the pollyfill library too? I Find in the theme files and see the codes and comments about polyfill but I am not sure.
This is the following file that I found pollyfill keyword
basel/js/libraries.js
basel/js/TweenMax.js
basel/js/jquery.magnific-popup.js
Thank you very much.
Hello,
No, we never used `polyfill.io` JS scripts in our theme, so there is nothing to update here.
Kind Regards
I would like to find out regarding my licence for my template, so I see I never put the licence code in my wordpress site. I need to cancel my domain but want to be able to reuse my template for a future site. If I never installed the code on my site will I be able to use it for another site? Or what must I do?
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
Thank you so much! I can’t find where to remove the activation from the domain? Is it because I didn’t put the licence code on my website? Where do I deactivate it?
It just shows that I can update but not deactivate
Please send us some screenshots from your website dashboard and your account on our xtemos.com website so we can better understand the problem. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thanks so much, I will do!
Its telling me: Your support period for this theme is already expired at May 29, 2018 and you are not allowed to create topics or replies here. Is there another way I can send you screenshots?
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Hello! Can the licence key be installed on a live and a staging site? Thx!
Hi,
Thank you for reaching out to us.
Yes, you can activate the purchase code both on staging and production websites.
Kind Regards
Hello! Thx for your response! I tried to do it but there is nothing that allow me to specify which environment is staging and which one is production.
You just activate it twice without any additional options.
Thx!
Hi, i am wondering why [basel_gallery images=”xxx, xxx, xxx” view=”carousel” spacing=”0” slides_per_view=”1” lightbox=”” img_size=”full”] is no longer showing the images. Any idea?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
I’ve purchased your theme in the past and I’m looking to get another licence, my main question is – are there any menu layouts or is it possible to get the search bar showing in the header menu without having to open the burger menu on the side?
Hello,
Thank you for contacting us.
There is only one mobile menu layout and the search can be displayed only as a part of the menu sidebar.
Kind Regards
Is there any custom option from your team to implement this?
Unfortunately, we are not available for custom development at the moment.
Hello, can you add “Yelp” to the social profiles list? It is important for US business websites. Or can we add it via hook or something? Please advise
Hello,
Currently, there is no such option in our theme. But we will consider this for our future updates.
Kind Regards
Good morning, and thank you for updating the theme after such a long time. We would like to know if it is possible to test the new feature with dynamic discounts online on one of your demos. We would indeed like to understand how it works before considering the update. Thank you!
Hello,
Thank you very much for the feedback. Unfortunately, we don’t have a demo for this functionality.
Kind Regards
Ah, okay. That’s a pity! Could you explain what it involves? Just so I can understand.
You can find more information in our documentation here https://xtemos.com/docs-topic/dynamic-discounts/
I need quick support but it is saying my purchase code is invalid for days. I cannot submit a ticket on your website for support as it says my purchase code is invalid. I purchased this on March 8, 2024. I should still have support.
Hello,
Please use the contact form to send us a message, providing your purchase code and a screenshot of the problem you are having. We will do our best to help you as soon as possible.
Kind Regards
Ok the only contact form I could find is the presale form. So I put it all under that. Here is my ticket number Ticket #103795 I just need to change shortcodes.
Sorry, use the contact form on this page https://themeforest.net/user/xtemos
Sent. Thank you for your time and fast responses. Over the moon with your product so far!
Went through the contact form, which led me to support from them over email. After they confirmed my purchase code and everything is good I have yet to hear back.
I figured it out with no help from the Devs. If you are trying to change the [social_buttons] short code. Make sure all of your socials are correctly inputed in the theme options for follow or share. Then, where the [social_buttons] shortcode is, just use [social_buttons type=”follow”] or [social_buttons type=”share”] to display the proper social icon list. Hopefully this helps someone!
Hello,
We are sorry for the late reply. Please answer the email so we can help you get access to our support forum and avoid such confusion next time.
Kind Regards
Good afternoon.
I have tried to include a new field in the customer’s data (DNI/CIF) through several plugins but, although it appears in the customer’s file, when it arrives at the checkout it is not asked for.
We then have to call the customer to ask for that information because it does not appear on the form where the information is requested at checkout.
The plugins I have tried are “WC – APG Campo NIF/CIF/NIE” and “WooCommerce Checkout Manager”.
Could you help me?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, pre-sales question: I can see that the theme last update was on 24 May 2023. Is the theme still supported? Will there be more updates?
Hello,
Our theme is up to date and has no critical issues. Although the last version was released last year, it received a few patches that are visible only in the dashboard. The next update will be released in a couple of months.
Kind Regards
I bought the theme but I don’t see WP Bakery Page Builder plugin in the ‘Install Required Plugins’. I opened the folder package I downloaded from the ThemeForest and that has a plugin named js_composer.zip – Is this the same as WP Bakery? Or Am I missing something? Please help.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello Xtemos Team
I am taking the liberty of writing to you here because I have taken assistance which I did not use last time.
Can you tell me how to change the color of the text “search product for” in the search bar in the header because I can’t find a block including the text to personalize using CSS : https://snipboard.io/olTNRJ.jpg
Thanks for your help.
Best regards,
our need is broader, to explain, Google recommends more contrast between the white background and the text.
Several of the theme’s default texts have this colour code: 9E9E9E
This grey colour is too low in terms of contrast for Google, which flags it up.
Is there a place in the theme options to edit this colour?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Any Plan that the theme works in PHP 8.4?
Hello,
Thank you for your question.
Of course, our theme will be always compatible with all the latest PHP versions.
Kind Regards
we found tons of php warning like: /public_html/wp-content/themes/basel/inc/shortcodes/shortcodes.php on line 2802 is there a fix?
also : /public_html/wp-content/themes/basel/inc/shortcodes/shortcodes.php on line 2645
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/basel-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Following WooCommerce update, our Product Page has changed, it’s no longer showing the additional images from the Product Gallery. Anyone else have a similar issue?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
My support has expired but if someone could help me with this. I saw that the error_log is way too big and inside there is big chink of code that say WordPress database error Got a packet bigger than ‘max_allowed_packet’ bytes for query UPDATE `dbname_options` SET `option_value` and has many strings inside. The file keeps increasing about 16MB every second until it reaches the maximum size of disk. After disabling all the plugins I found that the problem is the XTEMOS Post Types which I delete it and reinstall it with the same results. Has anything similar happened to anyone else?
Hello,
Please, send us a message using a contact form on our profile page with all the details. Also, include your purchase code so we can verify your license. Find the contact form here https://themeforest.net/user/xtemos
Kind Regards
Billing and Shipping address different option not available in checkout can you check please where is issue https://aurumcrystals.com/
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Its a problem in your theme kindly guide in another theme this option automatic there
This functionality comes with WooCommerce plugin and not with the theme. Also, we checked on our website and there are no issues with the theme.
My support has already expired, but the problem is that the default custom theme doesn’t work, even downloading all the plugins didn’t work, I don’t think it’s fair to buy a support update for something simple that is a system error.
Hello,
Please, describe your problem in detail and send us your admin access so we can check this. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello, I’m in the same situation as the previous user, I would like to update WP Bakery, but I don’t have access to it or the license, and the plugins you provide js_compser and revslider are from 2022. Would it be possible to provide an access link to more recent versions of these plugins? It would certainly be useful for me and many other clients. Thanks in advance.
Hello,
You can always update these plugins to the latest version via Appearance -> Install plugins.
Kind Regards
You’re right, I was looking on the plugins page and not where you say. Thank you for keeping this theme updated. Keep up the good work and if you want you can delete my previous comment.
You are always welcome. Feel free to contact us if you have any further questions.
Hello, I have been using Basel for quite some time for a bilingual online store, but I’ve noticed recently that the WP Bakery is not updated and the updates have always come with the theme updates. However, there hasn’t been an update since last May. What is going on with that? Also, can you pls add Elementor to the theme? While being top notch at the time, WP Bakery is now such an outdated and so tiresome to work with builder…. quite frustrating that we still have to work with it when other new and more user-friendly alternatives are out there… Cheers!
Hello,
Thank you for contacting us.
You can always install the latest version of the plugin via Appearance -> Install plugins.
As for Elementor, we don’t have plans to add its support to our theme in the near future.
Kind Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
