39369 comments found.
After purchasing the license, the site is being designed. The domain was changed at the client’s request. After making the change, I read a notice saying that the theme license was already registered somewhere else. “The purchase code is already being used on another domain.” Currently, the old domain is disconnected. I would like to reconnect the license to the changed domain. Help me.
The purchase code is already being used on another domain.
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
ERROR/BUG
When I attempt to use two mega menus, everything works fine. However, when I try to add a third mega menu, it doesn’t render as a mega menu, and I’m unable to save the menu. Is there a limit for the number of mega menus, or is this a bug?
Hello @nilkanthk
There is no limit as to how many mega menus you can add, however this sounds like your server max_input_vars limit needs to be increased, can you kindly check your system status in Avada and see what does the system status say about max_input_vars, if it’s set too low, kindly follow the instructions here to increase it => https://avada.com/documentation/how-to-adjust-system-status-limits/#toc_PHP_Max_Input_Vars
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Do you get beta versions of Woocommerce to test before it’s released because the latest version has stuffed up my site and caused problems with warning boxes etc. Support says it’s working on a fix but it’s taking a long time. Will this be resolved soon?
Hi
We would request you to please contact our support team and they can help you in applying the fix for the WooCommerce issues on your site.
We look forward to helping you!
Thank you, Shaminder
With the latest Avada update the “Service” section disappeared from Avada Website Programmer, and I lost all the service pages I had created. Can you solve it?
Hi,
No content should disappear with an update and we have no such reports from other users so it’s likely specific to your installation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
how many sites or domains can I build with regular license
Helo @parkerproject
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
We will be happy for you to be a part of this amazing community 
Thanks
-Ammar
Hi dear, my avada account linked with domain, i forget which domain associated with it when i went to avada portal to login i forgot the email for avada account linked with my purchase code, is there a way to know which email linked with my purchase code, so after that i do forget password
Hello @blueiris
Kindly send us an email to support@avada.com with your purchase code and our team will get back to you further.
Thanks
-Ammar
Hello, congratulations on the new releases of the website demos and templates. My clients have asked for a Recruitment Agency (job search website) template. I am wondering if it is possible to create a Recruitment Agency (job search website) template in the future.
Thanks
Hi,
We’re constantly adding newer prebuilts.
For new prebuilts/features,y ou can submit a request here https://my.avada.com/make-a-request/?type=feature
This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
Thank you. – Abbas
Hello, any idea as to when Avada 8 will be released? I have a client who wants a largish website but i’m hesitant to build it if V8 is released half way through the build etc..
Hi,
I’m afraid we don’t have a release date to share yet as our team is still working hard on the next major update. You can begin work on your projects now without any worries – just like thousands of other Avada users who join the Avada family every week.
Thank you. – Abbas
what a pointless answer
Any date we provide now would be an estimate and likely to change. Our team works hard to ensure sites created with past versions work fine after major updates so if that’s a concern, it won’t be a problem if you create a site now and later on update it to Avada 8.
Thank you. – Abbas
Hello. Does your theme support sticky menu? Where even if you sfroll in a page the menu is always visible? If yes how i csn do that? Thanks
Hi,
Definitely, you can set a sticky header/menu with Avada.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Well my support has expire
Hi,
For sticky header/menu – you can checkout our guide here:
https://www.youtube.com/watch?v=FwHN2RcAqvQ
Thank you. – Abbas
The system is very good and everything is wonderful, but an excellent option is that you can see one of the many themes they have and be able to use some of the sessions of the theme. For example, I want to copy into my design the part where there are 3 images and many texts. Like this or the footer of this design, copy it so that the construction of sites is faster. that are organized by header footer and contain the sessions of the designs and we do not have to copy the entire design to use only part of the design.
Hello @wctrodriguez
We are glad to hear that you like Avada and its features, if you need any assistance regarding it, kindly open a support ticket below and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
There’s a little thing that’s kind of annoying yet quite easy for you guys to implement a fix in a future update. The “form field label color”. As you can see here: https://i.imgur.com/xlfi9iP.png its font color is taken from the “—body_typography-color” var. And it’s annoying because I really don’t want to change my website’s whole base font color just so I can have the form fields’ label colors visible when the background is the same color as them. So an additional option in Avada’s control panel would be a fast and easy way to customize this. Please implement this! Thanks!
Hello @AAV_Multimedia
We actually already have an option for this inside the Avada Form Options, kindly edit your form and then look for Appearance tab inside the Avada Form Options and you will see an individual styling field for the “Field Label Color” in this case which should change the field label color irrespective of what the body font color is set up.
If you need any further assistance regarding Avada, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Ohh, I feel so stupid now! I completely missed that option and I looked for it so badly. My bad! Thank you Ammar!
Hello @AAv_Multimedia
Not a problem at all, you have a nice day
Thanks
Since the last update, the Options page has disappeared. I can see all other Avada pages. Is there a way to revert the last update?
Hi,
There should be no issues with options pages on latest versions.
We’d need to take a look at your setup to figure out what is off.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://avada.com/documentation/how-to-register-for-my-avada/Thank you. – Abbas
Hello, I’m using Woo Sorting and I’m wondering if there is an option to show products in ascending price by default?
Tnx
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
Theme theme has error Error code: 503 The site is unavailable.
Hello @dodanh92
A 503 error can be caused due to various reasons, I will suggest you to check with your Hoster and see what is causing this inside the error logs, if you however want our team to take a closer look, this will require opening a support ticket and including your site details.
Click Here to Get Avada Support
Thanks
-Ammar
One of my client’s websites will not update the Avada theme, claiming in a red warning that, “The purchase code is already being used on another domain.” They’ve been a client since 2018 to present and I’ve updated their Avada theme every time a new version is released, since developing their site with Avada, properly bought & registered.
I’ve tried re-registering their website with the correct Purchase Code, but it responds with the same warning in red. In my MyAvada account, it shows the registration being active for their domain name, yet on the client’s website’s Avada page, it shows the red warning.
There’s no way to contact Avada support about this on the MyAvada website, since support is expired, but this isn’t a technical support question, but a problem with licensing that should be supported by Avada with an issue like this.
Please let me know how to contact Avada to resolve this issue. I’ve been a customer for many years and hope to hear from you. Thank you.
Hello @SWD2011
A very simple solution here is to simply reset your purchase code, there is a possibility that it’s been used on same domain multiple times and in our system requires a reset, you can do that by going to your my.avada.com dashboard and clicking on the blue link button.
https://avada.com/documentation/how-to-use-my-avada/#toc_LicensesThanks
-Ammar
ThemeFusion Team, My layout section won’t load in the live builder. I’ve tried removing all extra plugins, themes, and everything else I could think of. How can I get the layout section to load properly?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
i have purshased avada theme ,and i want the updates of avada builder and core. i have one month i told you in many time give me this updates and you d,ont give me this upadtes ! you told me send to our mail …etc i have send you in your site and in your email but i have not the updates ! Plaise send my the upadates
Hi,
I do not see an email from you in our ticket system so I just sent you a new message on your gmail email address “bo***eda@gmail.com“
Please reply back to that message and we will resolve the issue for you.
Thank you for your patience. – Abbas
In your live chat i sended you m’y email to add it in your system and i can download the plugins updates from m’y account in your avada site but you have not give me reply in live chat ! In the first time you have chated with me in live chat after in final step you d’ont give me eny reply ! After you want Chang to speaking with me via mail and going to m’y FTP !? I can not give you m’y FTP only i want the updates of this plugins i want see it first in test mode so why you d’ont want give me this updates i have purshased avada theme in the paste and this is m’y right ! Plaise add m’y mail bo*eda@gmail.com to your system after i can résete new password and i download the plugins in m’y dashbord here in avada.com so if you d’ont want i download the 2 updates plugins tell me here not via mail and thanks
Hi,
You’re repeatedly asking for support in live chat and the comments area here. This is Not a support platform. Please reply back to the email we’ve sent you on your bo*eda@gmaill.com address. We will not be able to assist here or in the live chat as those areas are meant for presale queries/generalities.
Thank you. – Abbas
but in live chat you have give my mail of your platform and all info and in final step you have not contenue give me the updates plugins and you have not contenue chating with me because easy you d’ont want give the updates of the plugins builder and core. Plaise give me the updates or i call the themforest admin and i give him our chat and m’y messages here and in your live chat and prooves…. Etc You told live chat is not for sopprt so why he give me all m’y info of dashbord etc ? This is job of support and in final step you told live chat is not for support ! Notice i have send in this laste days message of m’y problème to your professionnel mail and also you have not give me résponse All this time for only the updates of avada core and builder Give me this updates why you l’ose m’y time like that Create me account in your site using this mail bo*eda@gmaill.com and send me the password of m’y account via m’y mail and when i go to the dashbord i can download the updates because i have not the old mail
Hello @Boukredine
Kindly email us to support@avada.com if you don’t have access to the specific email address with your purchase code and issue, our team will get back to you further.
Thanks
-Ammar
I have send this problème to this mail support@avada.com but he have not send me any think and have not fixe me the problème
Hi,
We’ve replied to your email now along with the required information. Please check your inbox now and you can continue this conversation in the ticket/email thread now.
Thank you. – Abbas
Hi,
Can your Testimonials Slider be swiped on mobile phone?
Mekong
Hello @Mekong
You can click on the navigation dots on mobile and that will change the testimonial slide for you, an example can simply be seen here => https://avada.com/element/testimonials/
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, im planning to buy this themes but before that i have a few questions: 1. can i use this same theme license for multiple wordpress under same domain? for example www.abc.com/website1/ www.abc.com/website2/ 2. Is this theme compatible with the latest wordpress version and also PHP 7.3.28 or what is your PHP recommendation? Thank you
Hi,
Each live production site requires its own separate license so in most cases you will need to purchase a license for each of the sites (even on subdomains). There are a few exceptions to this rule as guided in the “Do I need to buy a new license if I use the theme on a subdomain?” section on below page:
https://avada.com/documentation/avada-registration-and-licensing-faq/ https://avada.com/documentation/avada-license-information/You can check that out for more details.
2,
Avada runs on latest WP and PHP versions. PHP 7.4 is the minimum recommended/required by WordPress core though so anything below that is not recommended.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi,
is the avada theme compatible with the wp job manager plugin?
THANKS
Hi,
We haven’t officially tested that plugin with Avada however most properly coded plugins will work fine. I’d recommend giving it a shot and see if it works for you. Or try an alternate plugin if you still see issues.
Thank you. – Abbas
