39340 comments found.
The system is very good and everything is wonderful, but an excellent option is that you can see one of the many themes they have and be able to use some of the sessions of the theme. For example, I want to copy into my design the part where there are 3 images and many texts. Like this or the footer of this design, copy it so that the construction of sites is faster. that are organized by header footer and contain the sessions of the designs and we do not have to copy the entire design to use only part of the design.
Hello @wctrodriguez
We are glad to hear that you like Avada and its features, if you need any assistance regarding it, kindly open a support ticket below and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
There’s a little thing that’s kind of annoying yet quite easy for you guys to implement a fix in a future update. The “form field label color”. As you can see here: https://i.imgur.com/xlfi9iP.png its font color is taken from the “—body_typography-color” var. And it’s annoying because I really don’t want to change my website’s whole base font color just so I can have the form fields’ label colors visible when the background is the same color as them. So an additional option in Avada’s control panel would be a fast and easy way to customize this. Please implement this! Thanks!
Hello @AAV_Multimedia
We actually already have an option for this inside the Avada Form Options, kindly edit your form and then look for Appearance tab inside the Avada Form Options and you will see an individual styling field for the “Field Label Color” in this case which should change the field label color irrespective of what the body font color is set up.
If you need any further assistance regarding Avada, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Ohh, I feel so stupid now! I completely missed that option and I looked for it so badly. My bad! Thank you Ammar!
Hello @AAv_Multimedia
Not a problem at all, you have a nice day 
Thanks
Since the last update, the Options page has disappeared. I can see all other Avada pages. Is there a way to revert the last update?
Hi,
There should be no issues with options pages on latest versions.
We’d need to take a look at your setup to figure out what is off.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://avada.com/documentation/how-to-register-for-my-avada/Thank you. – Abbas
Hello, I’m using Woo Sorting and I’m wondering if there is an option to show products in ascending price by default?
Tnx
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
Theme theme has error Error code: 503 The site is unavailable.
Hello @dodanh92
A 503 error can be caused due to various reasons, I will suggest you to check with your Hoster and see what is causing this inside the error logs, if you however want our team to take a closer look, this will require opening a support ticket and including your site details.
Click Here to Get Avada Support
Thanks
-Ammar
One of my client’s websites will not update the Avada theme, claiming in a red warning that, “The purchase code is already being used on another domain.” They’ve been a client since 2018 to present and I’ve updated their Avada theme every time a new version is released, since developing their site with Avada, properly bought & registered.
I’ve tried re-registering their website with the correct Purchase Code, but it responds with the same warning in red. In my MyAvada account, it shows the registration being active for their domain name, yet on the client’s website’s Avada page, it shows the red warning.
There’s no way to contact Avada support about this on the MyAvada website, since support is expired, but this isn’t a technical support question, but a problem with licensing that should be supported by Avada with an issue like this.
Please let me know how to contact Avada to resolve this issue. I’ve been a customer for many years and hope to hear from you. Thank you.
Hello @SWD2011
A very simple solution here is to simply reset your purchase code, there is a possibility that it’s been used on same domain multiple times and in our system requires a reset, you can do that by going to your my.avada.com dashboard and clicking on the blue link button.
https://avada.com/documentation/how-to-use-my-avada/#toc_LicensesThanks
-Ammar
ThemeFusion Team, My layout section won’t load in the live builder. I’ve tried removing all extra plugins, themes, and everything else I could think of. How can I get the layout section to load properly?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
i have purshased avada theme ,and i want the updates of avada builder and core. i have one month i told you in many time give me this updates and you d,ont give me this upadtes ! you told me send to our mail …etc i have send you in your site and in your email but i have not the updates ! Plaise send my the upadates
Hi,
I do not see an email from you in our ticket system so I just sent you a new message on your gmail email address “bo***eda@gmail.com“
Please reply back to that message and we will resolve the issue for you.
Thank you for your patience. – Abbas
In your live chat i sended you m’y email to add it in your system and i can download the plugins updates from m’y account in your avada site but you have not give me reply in live chat ! In the first time you have chated with me in live chat after in final step you d’ont give me eny reply ! After you want Chang to speaking with me via mail and going to m’y FTP !? I can not give you m’y FTP only i want the updates of this plugins i want see it first in test mode so why you d’ont want give me this updates i have purshased avada theme in the paste and this is m’y right ! Plaise add m’y mail bo*eda@gmail.com to your system after i can résete new password and i download the plugins in m’y dashbord here in avada.com so if you d’ont want i download the 2 updates plugins tell me here not via mail and thanks
Hi,
You’re repeatedly asking for support in live chat and the comments area here. This is Not a support platform. Please reply back to the email we’ve sent you on your bo*eda@gmaill.com address. We will not be able to assist here or in the live chat as those areas are meant for presale queries/generalities.
Thank you. – Abbas
but in live chat you have give my mail of your platform and all info and in final step you have not contenue give me the updates plugins and you have not contenue chating with me because easy you d’ont want give the updates of the plugins builder and core. Plaise give me the updates or i call the themforest admin and i give him our chat and m’y messages here and in your live chat and prooves…. Etc You told live chat is not for sopprt so why he give me all m’y info of dashbord etc ? This is job of support and in final step you told live chat is not for support ! Notice i have send in this laste days message of m’y problème to your professionnel mail and also you have not give me résponse All this time for only the updates of avada core and builder Give me this updates why you l’ose m’y time like that Create me account in your site using this mail bo*eda@gmaill.com and send me the password of m’y account via m’y mail and when i go to the dashbord i can download the updates because i have not the old mail
Hello @Boukredine
Kindly email us to support@avada.com if you don’t have access to the specific email address with your purchase code and issue, our team will get back to you further.
Thanks
-Ammar
I have send this problème to this mail support@avada.com but he have not send me any think and have not fixe me the problème
Hi,
We’ve replied to your email now along with the required information. Please check your inbox now and you can continue this conversation in the ticket/email thread now.
Thank you. – Abbas
Hi,
Can your Testimonials Slider be swiped on mobile phone?
Mekong
Hello @Mekong
You can click on the navigation dots on mobile and that will change the testimonial slide for you, an example can simply be seen here => https://avada.com/element/testimonials/
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, im planning to buy this themes but before that i have a few questions: 1. can i use this same theme license for multiple wordpress under same domain? for example www.abc.com/website1/ www.abc.com/website2/ 2. Is this theme compatible with the latest wordpress version and also PHP 7.3.28 or what is your PHP recommendation? Thank you
Hi,
Each live production site requires its own separate license so in most cases you will need to purchase a license for each of the sites (even on subdomains). There are a few exceptions to this rule as guided in the “Do I need to buy a new license if I use the theme on a subdomain?” section on below page:
https://avada.com/documentation/avada-registration-and-licensing-faq/ https://avada.com/documentation/avada-license-information/You can check that out for more details.
2,
Avada runs on latest WP and PHP versions. PHP 7.4 is the minimum recommended/required by WordPress core though so anything below that is not recommended.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi,
is the avada theme compatible with the wp job manager plugin?
THANKS
Hi,
We haven’t officially tested that plugin with Avada however most properly coded plugins will work fine. I’d recommend giving it a shot and see if it works for you. Or try an alternate plugin if you still see issues.
Thank you. – Abbas
Really not happy ! Our site under Avada with an official license and impossibility of making updates… and of course impossible to send a ticket to support if you have not taken an extension…...
duplicate
Hello @rotthierfrederic
There must be something not setup properly or else updates are free for lifetime and does not require a support account, you should get the updates as far as we are developing Avada and you have the conditions for auto update nag met.
1. Making sure that your Avada purchase is registered.
2. Making sure that you have a default WordPress theme installed (not active)
This is all mentioned in our document post here => https://avada.com/documentation/how-to-get-notified-of-avada-updates/
Kindly make sure that you have both of these conditions met and the update nag should come up.
If you are facing any other issue with the update installation, kindly try using our alternate method to apply the updated version here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Manual_Update_Methods
Thanks
-Ammar
The problems do not come from the installation because your theme has been running since 2018 but following the last update of the theme, it is impossible to update the two essential plugins (Avada Builder and Avada Core). This gives us information: The update failed: The download failed. Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable. While updating the theme went smoothly!
Hi
Our team has reached out to you on your email. Can you please check our response and share further details of your issue
Thank you, Shaminder
php 8.x support ? error in class-fusoin-slider.php, please correct the 447 line
$notice = sprintf( /* translators: %s: “Slides Page Link”. */ esc_html__( ‘To edit sliders, please go to the %s.’, ‘fusion-core’ ), ‘blank” rel=”noopener noreferrer”>’ . esc_html_( ‘Sliders Page’, ‘fusion-core’ ) . ‘‘
Works now when deleted, but this is a self poor patch :/
here the correct code (you’re welcome)
notice = sprintf( /* translators: %s: “Slides Page Link”. */ esc_html__( ‘To edit sliders, please go to the %s.’, ‘fusion-core’ ), ‘blank” rel=”noopener noreferrer”>’ . esc_html_( ‘Sliders Page’, ‘fusion-core’ ) . ‘‘ );
Here the error (sorry forgot to copy paste) : Fatal error: Uncaught ValueError: Missing format specifier at end of string in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php:447 Stack trace: #0 wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php(447): sprintf() #1 wp-includes/class-wp-hook.php(324): Fusion_Slider->get_admin_screens_header() #2 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #3 wp-includes/plugin.php(517): WP_Hook->do_action() #4 wp-admin/admin-header.php(311): do_action() #5 wp-admin/edit.php(411): require_once(’...’) #6 {main} thrown in wp-content/plugins/fusion-core/fusion-slider/class-fusion-slider.php on line 447
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I don’t need support, and I think you should rethink the paid support option. The are many errors in avada translations for example and I don’t want to pay to help. Here it’s a critical bug for the sliders in php8 and I sent the correction line. You should thank me
Hi there
Our dev team did take a look at this but cannot replicate the exact issue as you show it; It may be down to a specific version number and does need to be checked more in depth. Please send an email to > support@avada.com (Title: Att. Dev team) and include a link to this Themeforest comment so that we can easily identify you and take a closer look.
Thank you, MB
The Avada theme is generating way too many images for each upload! There must be a way to stop this extra sizes generation which is quickly filling up the hosting plan file limit sizes!
Hi
Image generation is needed to ensure the correct size image is loaded based on screens size. Also, there are several plugins that can generate images too. You can follow the documentation link here to reduce image size generation
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I was looking for your instructions and guides on YouTube, where in the form we provide an e-mail address to send the contact form. I would like to ask for a tip or a screenshot. Cheers.
Hi
This can be done via the Avada forms options.(notification tab). Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
This is going to be used for short holiday lets with a couple of properties. Will this be able to take payment reserving the property all ok?
Will there be any additional charges needed for this theme to run? for example woocommerce or anything?
Hi,
You can definitely use Avada for such a website however for taking payments, you would need to use WooCommerce. Avada is fully compatible with WooCommerce and it is used by tens of thousands of customers to sell products/services like those.
As for additional charges, you would need to purchase WordPress hosting plan to run Avada on top of.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Submenus of the main menu are placed below the page or post. So the pull-down menu is not visible because it is covered by the text. It’s like overlapping layers. This phenomenon does not appear in pages or posts written with basic text, but only appears in posts written using Back-end Builder. Is this some kind of bug?
Hello @oldlookie
Seems like an issue due to the z-index value, it will not be possible to provide you with a precise response without taking a look into your site, we suggest you to kindly open a support ticket and include your complete website details further so our team can assist you.
Click Here to Get Avada Support
Thanks
-Ammar
One could say that the HubSpot plugin is kinda advertised inside Avada since it’s visible and close to Avada’s own plugins along with some other premium plugins.
Avada has an incredible amount of users so you have some influence. Would it be possible that you would negotiate a sweet HubSpot discount for all Avada users?
Hello @Ter747474
HubSpot is already bundled with Avada and you should be able to install and use it from Avada > Plugins / Add Ons area without any issues, more about this can be read here => https://avada.com/documentation/how-to-use-hubspot-with-avada/
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your prompt answer. I’m not a HubSpot specialist so I don’t know for sure what I’m talking about. But what I do know is that HubSpot offers also paid features, and individuals/businesses can subscribe to them starting around 20 dollars a month.
What I meant was, if an Avada user might find himself in need of a such subscription could you imagine yourselves negotiating a discount for us?
Hello @Ter747474
I am afraid for premium features as such, this will indeed require a stand alone license, currently Avada does not offer any way to purchase a license on behalf of customers so no discount on that is a possibility.
Thanks
-Ammar
Hi plaise i have purshase avada theme in the paste and i need the update of Avada Builder and Avada Core and i change my domaine name , plaise give me this update and if you told me you give me for only my old domaine , ok i can change my site to my old domaine but i forgot it this domaine , so see in your sestem and tel me what is my old domaine…..i go to your site i have this error Site is not available Plaise help me. Thanks
Your response : Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/ There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).For more info, please see the FAQs here: https://bit.ly/31L0Ebb
If you still see issues please let us know.
Thank you. – Abbas
My response : When i add my purshase code i have this error All Avada purchases on that Envato account are already being used on an Avada account.
The purchase code is already in use on another account. Plaise help me i am your customer , the problem i forget what is this another account.
Hello @boukredine
We suggest you to kindly send us an email to support@avada.com along with your issue and the purchase code in question so our team can check and assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
I have send m’y problème via email and m’y purshase code but he have not send me résponse. But Plaise wait you d’ont add the update of your plugins of avada here in themforest when i download the update of avada theme way i need speak with your team via email and wait all this time to take update ?
Hi,
We replied to your email yesterday.
If you still see issues, please do not reply to the live chat email as that is not meant for Support. Instead, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
In live chat also have not give me the updates of your 2 plugins avada builder and core, i have purshased avada theme i d’ont know why you d’ont give me the updates of plugins
Hi,
We actually sent you a reply yesterday but if you do not see it, please use the contact form link I shared to send us a message. This comments area is not a support platform, please use the link to send us a message:
https://avada.com/contact/#contactYou can also download Avada plugins directly from your my.avada.com (avada support account) here:
https://my.avada.com/downloads/If you still issues please let us know.
Thank you. – Abbas
Hi, this is a bug report, for the theme Bed and breakfast, on the alternate home, the menu is displaying below the image
Hello @xoco70
I am not seeing that issue on the suggested prebuilt website here => https://avada.website/bed-and-breakfast/home-alternate/ could you kindly try this from a different browser perhaps and check again once.
Thanks
-Ammar
it appears it only happens on chrome on android 12. I fixed it adding z-index to the background image. doesn’t happen on desktop
Glad to hear that
