6332 comments found.
Hi, trying to test drive the theme via ThemeTest but when trying to install IT_Security theme – All content Failed to download files from the UpSolution server.
Hello,
I just tested it, and it worked correctly on my end. Please give it another try.
Thank you – it works but I think one of the themes for IT security istn working properly 
– where should I go to post? (Retro Pack – Menu and Logo issue?) – great wordpress theme by the way!
Hello,
When you apply a certain color scheme and need to adjust colors for header / menu, go to Templates > Headers. While editing the header, you can open its Area settings and specify the needed colors.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
That’s a great help! Thank you.
Hi, I am having a problem logging in to help.us-themes.com and also downloading demo site, plugins, updating theme etc (with cURL error). I note previous comments that this has now been fixed. I wish to advise you that these are still not working for me. I have cleared caches. Thanks.
Hello,
There was an issue on connecting with Envato. It seems to be fixed now. Please give it another try.
Working now. Thanks. 
Activation not possible right now.
Hello,
There was an issue on connecting with Envato. It seems to be fixed now. Please give it another try.
Cannot update any of my impreza installations anymore – curl error 56
and cannot login to help.us-themes.com
still cURL error 56: GnuTLS recv error (-9): Error decoding the received TLS packe
Please give it another try.
Yeah great – all works fine again!
Hello @artypeterson We are trying to log in to https://help.us-themes.com/ with our Envato account and it won’t let us. We need help, thank you
Hello,
We managed to replicate the issue and it seems that it’s on the Envato side. We’ll investigate further.
As a workaround for now, you can log in with the username/password. In case you need to restore password, use the relevant form.
It should be working correctly now. Please give it another try.
Is there a reason why tags and stock status do not show on products if using the the default woocommerce content template. They should show without having to use a custom block?
Hello,
I wasn’t able to replicate the issue, both are displaying correctly on my end. You can set up the stock management and display format at WooCommerce > Settings > Products > Inventory.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello,
Please clarify the issue. Most likely, the post type query appears due to the Search element settings inside the header. For example, if it’s set up to only search for products. If this is the case and you don’t need such a filter, you can simply turn it off.
I only have a filter enabled for products because I have a store. I attached screenshots in the previous one. The fact is that with any request, the site shows all the products, and not the requested one. The grid element showing the elements of the current request may not be specified correctly.
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Pre-sale question: Is it possible to edit the checkout page fields like hide fields and show other fields based on selection? Can woocommerce checkout fields be edited in your theme, and are there hooks to see for editing?
Because you are using Gutenberg, I am afraid it cannot be edited in PHP code and will require React instead. Please advise. Thanks!
Hello,
You can create a custom checkout page using theme elements via Live Builder and WPBakery. In-depth customization of fields inside the checkout page element is not provided out of the box. You can start a new feature request ticket if it’s essential for you, we’ll consider implementing it in one of the future updates.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hello, can your cms provide the functionalities on this website, https://www.kwuk.com/
Hello,
You can Test Drive Impreza for free and check its tools and features before you invest anything.
Hello,
I’ve found a bug in the theme and it’s quite annoying for me. I have a grid/Listing of products. On the thumbnails/grids I have a shortcode (which displays a red banner with the end date of the product and is not displayed if there is no date on the product).
Everything works fine when the grid is on a classic page.
But when I put the grid on the results page (template page) there’s a problem. The first tiles/grids are displayed correctly and the shortcodes work. However, when the rest of the list is loaded using ajax. The shortcodes are no longer interpreted. They are displayed raw, unlike on classic pages, even though they are exactly the same.
The workaround is to paginate the search page. Because loading via a loading button or loading by scrolling is buggy. You can find the details here: https://e.pcloud.link/publink/show?code=XZg8PnZ7zWeXxo4ik5iTxqmNN1pUzwJnKpyHello!
Most probably there is an if condition before adding this shortcode, that prevents its work in AJAX requests. It could look like
! is_admin() or ! wp_doing_ajax()
If this is the case, in order to make this shortcode work in AJAX requests, those conditions should be removed.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello. Can you please explain how the “Order” – “Views for the last week/month” works in the Grid/Listing? Because I published the post a couple of days ago, a lot of people viewed it and it is shown in posts where the “Views for the last month” filter is set. How can this be, since I published it just a couple of days ago? Sorry if I asked a strange question, but I really don’t understand what the point of such a filter is if posts can change almost every day in the “Views for the last month” section?!
Thanks!
Hello,
This setting should order the items inside the Grid/Listing based on the number of views collected. When it is set to “last month” it should take into account all the views collected during the month. If your new post is shown at the top of this list, it could have more views than posts you published earlier.
I see, thank you. I thought it was showing the order for the past week/month, not this week/month.
Is there any possibilities to add “Custom HTML attributes” option to each button of “Pricing Table”? I need to add custom html attributes to each button of Pricing Table. If you can give any kind of solution it will be very helpful. Thanks.
Hello,
Such a feature is not provided out of the box. You can create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
hello.
i have found that at your version 8.21.2, the rev slider is not updated. is 6.6.19
https://www.sliderrevolution.com/documentation/changelog/Hello,
Please check if your version of Impreza is activated. The activated one should allow you to update to the latest version.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello! Please tell me. Is it possible to display gallery and product images in a grid layout? Added screenshots where thumbnails from the product gallery should be displayed. https://prnt.sc/-41hNUf2KxiQ https://prnt.sc/sPuN7IcOBhZ7
Hello,
The Post Image element should show the gallery by default, but it won’t show thumbnails. If it’s essential for you, you can create a Feature Request, we’ll consider adding this feature to one of the future updates.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
I understand, but how can I make it possible to view the gallery from the product card when I click on the main image?
without going into the product card itself
Unfortunately, such a feature is not provided out of the box. There might be some third-party plugins for WooCommerce with this functionality, but I can’t suggest anything specific, as we didn’t test those.
Hello, sir,
I cannot find any method to align center a vertical wrapper inside a column..
is there any controls or code css regarding that option?
https://prnt.sc/iSLDGCLM7Tvfthank you!
Hello,
By default, the wrapper is stretched to the full available width of the column. You can use its Design settings tab to limit the width (to fit the custom HTML content) and align it by adding left and right margins with the “auto” value.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Why suddenly the color of my website changed? http://tinyurl.com/24oqfa9o I’m using a multi-purpose demo
Please help
Hello,
Most likely, the color scheme was changed at Theme Options > Colors. It could also have happened if you imported settings from another demo site.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Dear Team,
My link url (url page & url blg post) when i click always go to homepage?
Please help
Hello,
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Hi, i would like to test Impreza before buying the theme. Sadly the themetest website does not create a test site for me.
Hello,
Thank you for pointing out the issue! It’s due to hosting, unfortunately. We contacted their techs and will soon get this resolved.
Hello! I am working with the WP bakery page builder and want to add an element: contact form. Can i also add a picture within the contact form? Thank you!
Hello,
By default, the Contact Form element doesn’t allow adding pictures to its layout. If it’s essential for you, please create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
Hi there.
Is there a way to use dynamic text from the options page in a text block rather than a text element?
Hello,
Unfortunately, there’s no built-in feature to use custom fields inside the Text Block editor. As a workaround, you can use the ACF shortcode while editing its Text version: [acf field=”fieldname” post_id=”option”]
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hi I just tried that option and it didnt work. Ill reach out on support. Thank you for the help
If you pasted the example above, replace quotes with straight ones, as it might be the reason for the issue. The reply editor puts some styling on the quote symbol.
