6319 comments found.
When a ‘Video Player’ element with Autoplay option enabled added in Reusable Block and calling it through Popup it autoplays but when I close the popup it continuously plays with sound in background. Is there any possibilities to stop the video when I close the popup?
Hello,
Thank you for pointing out the issue. Unfortunately, this is a bug. We’ll provide a fix for it in one of the next updates.
Your changelog says: - FIXED bug when the Video Player inside a popup would continue to play after the popup was closed.
But it doesn’t seems like you have fixed that bug completely. The video will stop playing only if you click the close button. If you click outside the popup except the close button the popup will close but video still plays in background with sound on. Please check things before you release the fixes. I hope this FIX doesn’t take a month to release. Thanks.
Hello,
Unfortunately, I wasn’t able to replicate the issue. I checked in several different browsers. It was fixed in one of the recent releases, so it might be a caching issue.
Try clearing the site’s cache and/or CDN cache (if you use it) and check if you can replicate the issue afterward.
Hello,
Please check if you can replicate the issue on the site using the latest Theme and Upsolution Core plugin versions.
I have tested in my domain and found the issue that’s why I have tested in your demo test site. Got same issue in your test site too. If you check it in Firefox browser you will get it. I hope your demo test site is using the latest version of Theme and Plugin.
Hello,
Thank you for sharing details. I managed to replicate the issue now. We’ll fix it and let you know in a reply once the fix is ready.
Hi, is the theme compatible with LearnDash plugin?
Hello,
We never tested compatibility with this plugin, so I can’t say anything specific about its work with Impreza. However, you can give it a try.
If you need assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
After importing a demo on to my domain, i notice it does not have the portfolio post option and i have finished designing the site so i cant import a new demo, please how do i add a portfolio option into my site/dashboard?
This the way my dashboard ought to be with portfolio items https://prnt.sc/UjFN7z47KCgb
but this is the way it was now https://prnt.sc/6_nco9kxZniK
So how do i add the portfolio post option so i can be able to post portfolio items?
Hello,
You can activate the Portfolio module and relevant post type at Theme Options > Advanced > Theme Modules.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
waooh, thanks a bunch, i have seen and activated it with your direction.
How can i design a service page to have a category selector like it was on this link https://stylesbyhips.glossgenius.com/services
NB: I want users to be able to select any category from the drop down and any services related to the category display like the way it was below.
Please how possible and which template from the demo can i use to achieve such service page? thanks and waiting
Hello,
The example page you shared seems to be a custom code solution.
The behavior closest to this that you can implement is using a Grid/Listing element showing different services (custom post types) and a Grid Filter element to add a dropdown to choose a specific category of these services.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
hello..
after one month, still not update standalone kit.
Version 8.22 — March 8, 2024
The version was updated today, finaly.. Thanks!
But you forgot ti include WP Bakery v.7.5 in the addons folder..
https://prnt.sc/t-aLSCj2iX_v( there are many fixed – https://kb.wpbakery.com/docs/preface/release-notes/ )
I would like to show the contributions for different categories. Therefore I have used a us_grid element with the setting “current_query”. But here I cannot define the number of issues. Instead, these are fixed? I would like to make the settings as with us_grid => related, where I can now select the number of blog posts and can make many more settings.
Or do you use a different setting so that I can display all posts from the active category page? Thank you very much
No more than 10 articles are displayed
Hello,
Grid/Listing elements set up to show items of the current query show the number of posts specified at WordPress > Settings > Reading > Blog pages show at most.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Thank you very much, it works. However, further settings for the “current_query” would be better for the future and would make the output better.
how to add elearning to courses selling ?
Hello,
This is a complicated question, please create a ticket on the Support Portal and share a detailed description of the desired behavior. Our support team will guide you. Thanks in advance!
Does it have inbuilt variation swatches? Can i get refund if it doesn’t fullfill my expectations on builder and woocommerce ?
Hello,
Yes, you can customize the templates for all products, including variable products. You can Test Drive Impreza for free and check how it works before you invest anything.
Hi, trying to test drive the theme via ThemeTest but when trying to install IT_Security theme – All content Failed to download files from the UpSolution server.
Hello,
I just tested it, and it worked correctly on my end. Please give it another try.
Thank you – it works but I think one of the themes for IT security istn working properly 
– where should I go to post? (Retro Pack – Menu and Logo issue?) – great wordpress theme by the way!
Hello,
When you apply a certain color scheme and need to adjust colors for header / menu, go to Templates > Headers. While editing the header, you can open its Area settings and specify the needed colors.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
That’s a great help! Thank you.
Hi, I am having a problem logging in to help.us-themes.com and also downloading demo site, plugins, updating theme etc (with cURL error). I note previous comments that this has now been fixed. I wish to advise you that these are still not working for me. I have cleared caches. Thanks.
Hello,
There was an issue on connecting with Envato. It seems to be fixed now. Please give it another try.
Working now. Thanks. 
Activation not possible right now.
Hello,
There was an issue on connecting with Envato. It seems to be fixed now. Please give it another try.
Cannot update any of my impreza installations anymore – curl error 56
and cannot login to help.us-themes.com
still cURL error 56: GnuTLS recv error (-9): Error decoding the received TLS packe
Please give it another try.
Yeah great – all works fine again!
Hello @artypeterson We are trying to log in to https://help.us-themes.com/ with our Envato account and it won’t let us. We need help, thank you
Hello,
We managed to replicate the issue and it seems that it’s on the Envato side. We’ll investigate further.
As a workaround for now, you can log in with the username/password. In case you need to restore password, use the relevant form.
It should be working correctly now. Please give it another try.
Is there a reason why tags and stock status do not show on products if using the the default woocommerce content template. They should show without having to use a custom block?
Hello,
I wasn’t able to replicate the issue, both are displaying correctly on my end. You can set up the stock management and display format at WooCommerce > Settings > Products > Inventory.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello,
Please clarify the issue. Most likely, the post type query appears due to the Search element settings inside the header. For example, if it’s set up to only search for products. If this is the case and you don’t need such a filter, you can simply turn it off.
I only have a filter enabled for products because I have a store. I attached screenshots in the previous one. The fact is that with any request, the site shows all the products, and not the requested one. The grid element showing the elements of the current request may not be specified correctly.
This case needs more data to investigate its reason, please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team could investigate. Thanks in advance!
Pre-sale question: Is it possible to edit the checkout page fields like hide fields and show other fields based on selection? Can woocommerce checkout fields be edited in your theme, and are there hooks to see for editing?
Because you are using Gutenberg, I am afraid it cannot be edited in PHP code and will require React instead. Please advise. Thanks!
Hello,
You can create a custom checkout page using theme elements via Live Builder and WPBakery. In-depth customization of fields inside the checkout page element is not provided out of the box. You can start a new feature request ticket if it’s essential for you, we’ll consider implementing it in one of the future updates.
If you need further assistance, please create a ticket on the Support Portal, and our team will gladly assist and guide you.
Hello, can your cms provide the functionalities on this website, https://www.kwuk.com/
Hello,
You can Test Drive Impreza for free and check its tools and features before you invest anything.
Hello,
I’ve found a bug in the theme and it’s quite annoying for me. I have a grid/Listing of products. On the thumbnails/grids I have a shortcode (which displays a red banner with the end date of the product and is not displayed if there is no date on the product).
Everything works fine when the grid is on a classic page.
But when I put the grid on the results page (template page) there’s a problem. The first tiles/grids are displayed correctly and the shortcodes work. However, when the rest of the list is loaded using ajax. The shortcodes are no longer interpreted. They are displayed raw, unlike on classic pages, even though they are exactly the same.
The workaround is to paginate the search page. Because loading via a loading button or loading by scrolling is buggy. You can find the details here: https://e.pcloud.link/publink/show?code=XZg8PnZ7zWeXxo4ik5iTxqmNN1pUzwJnKpyHello!
Most probably there is an if condition before adding this shortcode, that prevents its work in AJAX requests. It could look like
! is_admin() or ! wp_doing_ajax()
If this is the case, in order to make this shortcode work in AJAX requests, those conditions should be removed.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
Hello. Can you please explain how the “Order” – “Views for the last week/month” works in the Grid/Listing? Because I published the post a couple of days ago, a lot of people viewed it and it is shown in posts where the “Views for the last month” filter is set. How can this be, since I published it just a couple of days ago? Sorry if I asked a strange question, but I really don’t understand what the point of such a filter is if posts can change almost every day in the “Views for the last month” section?!
Thanks!
Hello,
This setting should order the items inside the Grid/Listing based on the number of views collected. When it is set to “last month” it should take into account all the views collected during the month. If your new post is shown at the top of this list, it could have more views than posts you published earlier.
I see, thank you. I thought it was showing the order for the past week/month, not this week/month.
Is there any possibilities to add “Custom HTML attributes” option to each button of “Pricing Table”? I need to add custom html attributes to each button of Pricing Table. If you can give any kind of solution it will be very helpful. Thanks.
Hello,
Such a feature is not provided out of the box. You can create a feature request on the Support Portal, we’ll consider implementing this feature in one of the next updates.
hello.
i have found that at your version 8.21.2, the rev slider is not updated. is 6.6.19
https://www.sliderrevolution.com/documentation/changelog/Hello,
Please check if your version of Impreza is activated. The activated one should allow you to update to the latest version.
If you need further assistance, please create a ticket on the Support Portal and our team will gladly assist and guide you.
