26703 comments found.
Hi, I’ve imported demo content from bridge492 template but the logo is not displayed as in your live demo [https://bridge492.qodeinteractive.com/] It’s too big and visible only in a little square portion of the header. How can I fix this problem? Thanks a lot for any help you can provide. best regards
sorry, maybe it was a cache problem
Hi there,
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Hi, I cannot post a support ticket without one of your valid purchase codes and cannot find another way to contact you easily.
I may buy a license of Bridge theme but it depends on your reply to the following:
We have ‘inherited’ a website from another dev who did not maintain it at all.
The site is running Bridge theme version 9.4.1 from June 2016. I want to ask if it is even possible to update the site to the latest theme version if we buy a new license? Or will it break due to changes and compatability issues?
For example, the old theme uses Visual Composer, but that is now WP Bakery. How should we proceed? Is is even possible to update the theme?
Thanks in advance, Dominic
Hi there,
Thanks for writing in!
You can update the theme but it needs a little more steps. You can follow the guidance on how to update the theme and its plugins here. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-PluginsAlso Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following: In Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
So regarding the child theme customizations – in Bridge releases starting from 18.0 we had to change function names, in order to meet Themeforest requests and standards. Therefore, if you have customized theme functions via child theme, those customizations will not work until you change function names – you just have to replace function name prefixes from ‘qode’ to ‘bridge_qode’ in your child theme. For example, the function name ‘qode_is_native_font’ should be changed to ‘bridge_qode_is_native_font’ in the child theme functions.php file, in order modified function to work.
Some variables and actions had to be renamed too. For example, variable name $qode_options_proya has been changed to $bridge_qode_options. The action ‘qode_header_meta’ is now called ‘bridge_qode_action_header_meta’. Our advice is to compare old file with new file version from the latest Bridge, to see what has been changed. If there are only minor modifications in your child theme file, the safest method would be to use new file version from the latest Bridge and make necessary modifications in the code, instead of renaming functions or variables in the old file.
We hope this helped!
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Thanks for that very detailed response. So it sounds like, child theme considerations apart, it should be relatively smooth and simple to perform sucha huge theme upgrade jump from version 9 to version 31…!
Hi there,
Always, make a backup just in case. We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to update wpbakery to laterst version?
Hi there,
Thanks for writing in! The latest theme version has the latest WPBakery included, so please check this tutorial on how to update the theme and its plugins here.
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I forgot the url where I used the Bridge theme before. So I cannot deregister in the menu ‘My Product’ in qodeinteractive site.
I tried to submit a ticket in Qode help center but I couldn’t, because the support has expired. Do I need to renew support for this deregistration?
Hi there,
No you do not need to renew the support license for this, you can simply send us a mail to our help center providing your purchase code in it and our team will help you with this.
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“Slider Revolution” seems to not work in live viewing mode only in editing mode. I can’t seem to find a tutorial. Can you assist as to why this may happen?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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I just submitted a ticket. Sorry, I thought this would be an easy questions. Please advise.
Hi there,
Thanks, we do see that your request has been responded so please continue the conversation with our support team if you need any further assistance.
Thank you.
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I have a question. I just purchased two lic for different projects. Do I need to purchase upgrade to get Pro Widgets, or did I forget to add a code?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks!
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I submitted my request through help desk.
Hi there,
Thanks, we do see that your request has been responded so please continue the conversation with our support team if you need any further assistance.
Thank you.
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I uploaded my purchase code to my website, had some set up issues so deleted the site and started again. But now I can’t add the purchase code again as it says it’s in use already. But it’s the same site, just deleted and started again.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to deregister the theme but i do not remember the registered domain. How i do proceed?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Would be nice if you react to open support tickets and questions, very, very slow…I asked a question yesterday morning and still waiting
Hi there,
Could you please let us know your ticket ID so we can check this. Our usual response time is within 24h and our support team gives their best to answer all our customers within that timeframe.
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Hi ! I changed the php version of the site from 7.4 to php 8.0 but I have some errors that show. Is the Bridge theme compatible with php 8.0?
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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is there an option within this theme to create a space for e-books that can be read or previewed? similar to this theme https://subsolardesigns.com/odrin/demo1/
Hi there,
Thanks for writing in! This kind of feature is not included within the theme and possible you could achieve this with some WooCommerce extension, however do note that since we have not tested this ,we cannot guaranty theme compatibility.
Thanks for understanding and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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My client has your theme, but something is wrong with purchase code, maybe his web designer fooled him…i don’t know, we will buy the license if you can confirm that it is your theme and that you can provide support? I really need this resolved quickly
Hi there,
Thanks for writing in! Could you please explain a little bit more what issues you encounter with the purchase code?
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Web site was made three years ago for the client, it is definitely your theme, it has Bridge dashboard…the guy who made it for them is no longer available. On the dashboard is visible that the theme is registered, but when I want to troubleshoot on your site – ourchase code isn’t accepted…I mean, no problem, maybe he used it more times..we just want for you to check if it is legit, and if not – we want to buy the license so you can help us with the theme
Hi there,
Thanks, you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Buenas noches! Compre el tema y me instale todo el contenido de Personal Resume, funciona ok , hasta que intento editarlo con Elementor y no solo no me carga sino que en los momentos que si lo hace con la opción de modo seguro , me rompe el portfolio y el contacto 
podrán ayudarme, gracias!
Hi there,
Thanks for writing in.
In order to investigate this and help you we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi. Would it be possible to show read more buttons under each post in the blog page? Thank you
Hi there,
Thanks for writing in! It depends on which template you use, so for example Blog Large Image and Blog Small Image template do have the Read more button but Blog Masonry does not.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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It seems like you’re encountering an issue where you’re seeing the message “Code is already registered for other domain” suddenly, even though everything was fine until yesterday. You’re looking to deregister, but the button that was there until yesterday is not visible anymore. Could you help me out with this as soon as possible?
What could this bug be?
If it’s a bug, please deregister quickly. Quickly!
Did you do something? Anyway, the bug is fixed. Thank you, for now, this is resolved.
Next, when I activate the Bridge Core plugin on the main site instead of the test site, it still doesn’t show up on the dashboard. I’ll ask about this again in the help center.
Hi there,
We do see that your requests has been responded so please if you have any additional questions, continue the conversation with our support team and they will be happy to help!
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FYI, dropdowns do not work at all on tablets with menus that have a parent link. Almost all themes have an option to click the parent link to activate the dropdown, then then the option to click that parent link again if you want to visit that page. When clicking the parent link on Bridge it just goes to that page. No option for the dropdown to work.
Any plans to ever fix this? Seems like a pretty big thing to have never fixed.
Hi there,
Thanks fo r writing in! Dropdown does open on hover and on touch devices there is not a hover state and therefor the parent link will not work that way. You could turn on mobile header on touch devices with CSS perhaps however you should know that we have notified our team about this and they will have a closer look on this.
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You are wrong about this. Dropdowns do NOT work on tablet if they have a parent item that is linked. I also know that other themes in your network (Stockholm for example) do not have the same issue so it can definitely be fixed.
I recommend you fixing and rolling out an update as opposed to making your customers find their own solutions as you mentioned above.
Thanks and I look forward to you fixing this issue in an upcoming update.
Hi there,
We have definitely forwarded this to our dev team to consider.
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Hi, I switched my theme to the One Page and layout and now all of my youtube videos are missing from my blog posts. I see I can go back and add the individually but they now there is no thumbnail. Is there a way to address this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Why doesn’t “Qode Importer” show up in your videos? Is it the same as the “import” feature in the dashboard?
Also, I always fail to import the demo. I use a Synology server with NGINX, and I followed the instructions you provided, but I always fail to import the demo. I’ve tried resetting, but the result remains the same.
I’ve purchased your theme and I need help. If I can’t continue to import the demo, I’d like a refund. It’s been of no use to me so far.
Hi there,
When you install the theme and activate the plugins you will see Qode Dashboard > Import. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you need additional assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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That sounds like the tutorial video might not be up to date. Understood. And I’ve already read and applied the resources to my Synology server.
And when you say to import the XML file, is that through Tools -> Import? I’ve already tried that. And is the XML file you’re referring to the one from the theme here?
http://export.qodethemes.com/bridge-export/bridge365-export.zip and This is my test site https://test.zannen.synology.me/I’ve tried that too, but it doesn’t look anything like the layout on your theme’s homepage… It’s completely different.
What I need is a layout designed like your demo site…
Hi there,
Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, My business partner and I we consider to buy this theme. But I’d like to make sure we can achieve what we want to do. We want a website where people pay a membership, and then they have access to a listing of places where they can get special discounts (restaurants, gyms, hotels, tours…). - is it compatible with Ultimate Membership Pro (for the restricted access for paying customers)? - is it possible to create something such as a listing of places, that can be filtered with different options, and when you click on one place you have all the details (location, presentation, discounts for member…)? Thanks for your help!
Hi there,
Thanks for taking an interest! For members login, you would have to use a third-party plugin. We haven’t tested such plugins with Bridge so we cannot give you an exact recommendation. Some of those plugins are listed here https://qodeinteractive.com/magazine/best-user-management-plugins-for-wordpress/ but they have not been tested with the Bridge theme so we cannot guarantee full compatibility.
Note that our Qode Membership plugin is implemented to extend the Qode LMS or Qode Listing plugin functionality – it’s not intended to be used separately and there are no specific settings for this plugin that would allow you to moderate the content for specific users.
You can read more about our Bridge Listing here
We hope this helped and let us know if you have any additional questions.
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I’m using a translation tool to write this. Could you please respond in a way that the translator can understand well?
I have installed WordPress on Synology and made the following settings in Web Station:
max_execution_time=300 memory_limit=128M upload_max_filesize=128M post_max_size=256M max_input_vars=3000
However, even though I set upload_max_filesize=128M, it’s not changing to 128MB. Where should I make the settings to change it to 128M?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
