26703 comments found.
Just Purchased the theme at first look the demos looked superb and whole theme too, but after installing I can see its not responsive at all most of the demos are made only for PC they are not responsive at all and also the customization is so hard, there is no way to create a header of my style really not liking this theme
Hi there,
Thanks for using our theme! The theme is fully responsive and in order to check this on your end and see what might cause any issues we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
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How do I get support????
Hi there,
Please, submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, when on the hosting I switch the PHP to version 8.4, 8.1 or 8.0, I receive the following warning.
Warning: A non-numeric value encountered in /home/clients/556cffbe71aff071dc0b5f5e2612bff4/web/wp-content/themes/bridge/title.php on line 81
Warning: A non-numeric value encountered in /home/clients/556cffbe71aff071dc0b5f5e2612bff4/web/wp-content/themes/bridge/title.php on line 127
Theme version 30.3 (last version)
If I turn back to PHP version 7.4 the warning disappear. Isn’t compatible with PHP 8.x?
I have corrected the two line adding “(int)” before each variable.
81 $bridge_qode_header_height_padding = (int) $bridge_qode_header_height + (int) $bridge_qode_menu_bottom + (int) $bridge_qode_header_top;
127 $bridge_qode_title_height = (int) $bridge_qode_title_height + (int) $bridge_qode_header_height + (int)$bridge_qode_menu_bottom + (int) $bridge_qode_header_top;
may be you can correct on next release?
Hi there,
Thanks for notifying us and we have detected this as well and it will be included within the next theme update.
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PHP Memory Limit 256 MB PHP Version 8.2.7p1 PHP Post Max Size 256M PHP Time Limit 300 PHP Max Input Vars 3000 Max Upload Size 256 MB
Architecture & Construction demo file import stops at 98%. I’ve done everything as explained, but it still doesn’t work.
Importing bridge511-export.xml with the WordPress import tool doesn’t work either. This XML file does not appear to have any style information associated with it. The document tree is shown below.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Where do I get my license key? It stopped working and it states layerslider is included but i am unable to update the plugin without a key?
Hi there,
Thanks for writing in! Please note that LayerSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
And we do have a detailed video instruction on how to update the Bridge theme and its plugins, the plugins should be updated manually, so please have a look at this tutorial that can help you.
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buyer Beware!!! Upgrading your theme will most likely break your site. Bridge Core updates almost never maintain a site’s stability and the theme will fail if you try to update it. The documentation on this issue is severely lacking and they won’t help you unless you are paying the support fee, even if you have already purchased the license.
Do yourself a favor and get a theme that doesn’t break your site whenever you need to update the theme. This ain’t it.
Hi there,
We are sorry to hear this but we do have a detailed video instruction on how to update the Bridge theme and its plugins, and within it is explained that you should update the Bridge Core and other bundled plugins manually, so please have a look at this tutorial that can help you.
The support license is valid for 6 months from the day you purchase the license and if you still need something checked and believe there is something within the theme you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Of course if the theme and its plugins are updated correctly, and after you updated the theme you should just in case navigate to Qode Options > General and hit save, everything should be correctly.
We hope this helped!
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hello, please send me a video tutorial, for link mye theme bridge and activating my secret key.
Hi there,
Thanks for writing in! Please check this tutorial as well an article on where to find your purchase code.
We hope this helped
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Using Bridge 30.2 with a child theme. When I try to add a Qode Social Block to a footer widget, it does not offer Font Awesome 5 as a option, and therefore I cannot select X Twitter as an icon. If I do it through WP Bakery in a page, I can select Font Awesome 5, but it doesn’t offer any icons to select. When I try to do it all manually, the icon is empty.
Hi there,
Thanks for writing in! Within the latest version of the theme if you want to add the Twitter X icon to one of the widget areas, for example, the footer widget area (under Appearance -> Widgets), you can create a test page, and add the Icon element via WPBakery:
https://i.imgur.com/6wTRzSa.png ...set the Icon Pack to Font Awesome 5+ and select the fab fa-x-twitter icon in the dropdown: https://i.imgur.com/R4FYWee.png ...select the size, color, link, etc.Then, switch to Classic Mode, and copy the icon shortcode from the Text field:
https://i.imgur.com/luqXtlV.png https://i.imgur.com/lSlN5Bj.png Then, insert the icon shortcode in the appropriate widget area (under Appearance -> Widgets) using the Custom HTML widget.We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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I can’t view the imgur links you added. permissions? Also, I tried this method. When I set the icon pack to Font Awesome 5+, the dropdown is empty, so I can’t select the fa-x-twitter icon (https://imgur.com/a/P7GQQVC). If I try to set the icon value manually in the shortcode, it only generates an emtpy circle or square with no icon (https://imgur.com/a/2C3LU0M)
Hi there,
Please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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I have renewed my license for support and am having problems with a completely clean install. However the Qode support request page keeps saying my license has expired so I can’t submit a ticket.
Hi there,
Possible it needed time to process, we do see that your support license is valid so please try to submit a request once again and if you still encounter issues you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Yes, it took ~hour to get from ThemeForest to you
Hi there,
We hope everything is ok now!
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How come I can only leave you a 1 star review once, instead of for every license I purchased? Is there any way to go back to the old version of Bridge, back when it worked?
Warning for any new customers… Don’t buy! The Good reviews are from years ago. Seriously.
Hi there,
We are sorry to hear this but you did not have to purchase the theme for the license as you already have one. You do always have an option to deregister the purchase code your end from our help center
Also, we have put a lot of effort in the theme andwe are updating it frequently with improvements always. The theme works perfectly fine so this is something that needs to be checked on your end. We can only assume from here what might be the issue as we do not have enough information from your side. So this is something that our support team needs to check on your end and they will be happy to investigate. So please continue the conversation with our support team.
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Good day, I have the latest version of Bridge template running and I’m very happy with the template. There is only one annoying message, that the core version of the shopping cart is out of date. ‘Your theme (Bridge Child) contains outdated copies of some WooCommerce template files.” I was wondering if you’re willing to change it in a newer version of your nice template. Looking forward to your answer
Hi there,
Thanks for writing in! This will not affect the theme performance and will be updated in the next theme update that will be released soon.
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Thanks for the update, it works like a charm
Hi there,
Happy to hear this
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Hi there,
Thanks for writing in! The latest theme version is 30.2 and the latest Core is 3.1.3
So please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins, as this has been resolved way back.
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Thank you, envato token forgotten, problem solved
Hi there,
We are happy to hear this!
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Hello, I have the latest theme update 30.2 installed but the WPBakery Page Builder and LayerSlider plugins are not updated and when I want to edit the internal or home pages of my website I can’t do it because everything comes out as text and it doesn’t let me work. Please, do you know when we can download the new updates?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
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Thank you, envato token forgotten.
Hi there,
Glad to hear this is resolved!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a pre-sale question regarding the website template. I would like to know if it’s possible to implement a shop page in your template with filter options. Specifically, I am interested in enabling users to filter products by price, category, and brand. Thanks in advance
Hi there,
Thanks for writing in! You can check our themes presentation of the feature here https://bridgelanding.qodeinteractive.com/shop/with-filter/ so it is for sure possible.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just make install the “Artist Minimal” but I have not idea how to make a portfolio, gallery. Demo was empty of galleries. Where can i found a documentation please? Or how can I have the demo as it?
Hi there,
Perhaps your demo import didn’t go through correctly.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
Did you get imported portfolio single items with their respected images?
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my website does not appear responsive i have use 260 demo template but responsive is not work any help please? https://pcplebanon.essentialflooring.ca/
Hi there,
Thanks for writing in! COuld you please point us out on what to look for on your page as once we check on mobile devices it is responsive, so a little bit more information.
Best practice would be to if you could submit a ticket to our Help Center where one of our support agents can check everything in detail.
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Hi.
I amd trying to update Bridge theme from a client.
After that (doing from the Envato plugin and api) the homepage does not load. It remains loading the homepage with the fading circle icon.
Looks like the other pages works and load correctly, not the home.
I got this error from the console: Uncaught TypeError: t.flexslider is not a function initTestimonials https://errasticeramicas.com/clon/wp-content/themes/bridge/js/default.min.js?ver=6.4.3:1 jQuery 2 initTestimonials https://errasticeramicas.com/clon/wp-content/themes/bridge/js/default.min.js?ver=6.4.3:1 <anonymous> https://errasticeramicas.com/clon/wp-content/themes/bridge/js/default.min.js?ver=6.4.3:1 jQuery 2
I am doing this from a cloned site to avoid this kind of issues and test the correct working before apply it in the main web.
I am trying to update the theme from an old version 21.9
In addition, I am using 7.4 PHP version. I tried to use 8.0, 8.1 and 8.2, but I got the same error with the web displaying the charging icon without no change.
What could be the problem?
Thanks.
Hi there,
We assume you missed to update Bridge Core plugin and the rest plugins that comes with the theme.
So please check if you have updated the latest version of both the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also once you have updated the theme and its plugins you can navigate to QOde Options > General and save your settings, so everything get generated well.
We hope this helped and you can use the theme on PHP 8+ with the latest versions.
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Hi.
I did not remember that after update Bridge theme with Envato market plugin, I have to update / activate Bridge core because it is desactivated.
After update and activate it all went fine.
Thanks
Hi there,
Yes, it is necessary to update the plugins manually. We are glad that everything is working correctly now!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
Pre-sale question : I’m just starting refreshing a site build with Bridge in 2014 (!).
The theme version is 22.4 and it has never been updated since then I guess.
I thought buying the theme again and update it.
Do you think upgrading from 22.4 to 30 is possible ?
Is there steps to be observed?
Hi there,
Thanks for writing in! It is for sure possible and you can follow this tutorial in order to update your theme and its plugins.
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Hi, my Purchase code doesn’t work. After pressing the button, stay still with the writing Please wait… Please help me! Thanks
Hi there,
Thanks for writing in! If you are getting Please wait meesage please check this article that can help you.
We hope this will resolve the issue.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello
My WordPress hosting company went out of business. So I changed the domain while installing on a new server, but it doesn’t authenticate.
“Code is already registered for other domain”
The ticket period in my possession has already passed. So I can’t solve it on your site.
What should I do now…
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi, I purchased a Bridge template and I can’t log into your account, it always gives me the reCAPTCHA and tells me it’s wrong
I need it for assistance
I don’t log in with the customer’s account logically
Hi there,
Do you perhaps use a plugin for the recaptcha, as we do not have this by default within our theme.
Could you please check that and let us know.
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