16504 comments found.
Hi. We have a website that has already built on Elementor, using another theme which we are not happy with. Does your theme include Elementor (and any add-ons)? Will your theme immediately recognize our Elementor-based customization for the pages we’ve already created? Also, does your theme includes Slider Revolution and Contact Form 7? Thanks.
Hi,
The Jupiter X theme is compatible with Elementor, but in any case, you may have made some settings in the previous theme and minor problems may occur after changing the theme. So, I suggest that you first make a full backup of your site and database, and then proceed with the theme change.
In the link below, you can see the list of plugins that are provided with the theme:
https://prnt.sc/mhHHSwfZyt74Feel free to ask anything else you need.
Best regards,
Thank you for your reply. As I can see, Contact Forms 7 is not part of the plugins included with your themes…
Hello. I have 35 licenses for Jupiter theme. I thought I hade lifelong support then? Do you not give lifelong support when buying many licenses? Am wondering why the sthortcode images is not loading on this page: https://omhelse.no/nyhet-ketohelse-for-en-sunn-kropp-med-mer-energi/ Thanks.
Hi,
If you have purchased more than 20 licenses, you are considered a VIP user, and you have lifetime support.
https://help.jupiterx.com/article/340-introducing-the-artbees-vip-programI am pleased to inform you that the thumbnail issue has been resolved and the fix has been rolled out.
Please ensure to create a backup of your site and database. Then you can proceed with updating the Jupiter Donut plugin.
If you need any further assistance or have additional questions, please do not hesitate to contact us.
Best regards,
my licence is not working on jupiterx,.. why is that?
Hi,
Your purchase code was registered on November 4, 2013 for the airp**.com domain, which I canceled. Please try again and let me know if there is a problem.
Best regards,
Hello, Is only Elementor editor here? what is with Visual Composer? What option we have?
Hi,
For Jupiter X theme you need to install Elementor free version from WordPress repository because this page builder is compatible with Jupiter X theme.
But the Jupiter theme is compatible with Visual Composer, the modified version is provided with the theme
If you are starting a new site, I suggest you use the Jupiter X theme.
Best regards,
Hi,
and how i can active the Visual Composer, the modified version? I don’t see this. Yes, i have install theme new and actually. version.
Thank you.
Hi,
You can download and install it from the link below, it does not require license activation. https://my.artbees.net/downloads/If you encounter any problems I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
We have been using the Jupiter template for our website. Apparently, there is a “portfolio plugin” that came as part of the template. In there are placeholder images and dummy text. Now one photographer claims, that one of those pictures in there is his and he wants royalties for use “using” the picture. What can I tell him? From what I saw back then, the whole template, incl. all pics, is covered by the license we bought.
Hello Megazebra, please note that the media assets may be copyrighted and do not include under the GPL license. When importing a template, you also receive a notification about this.
I recommend consulting with legal counsel regarding this issue. Additionally, please be cautious of scam emails claiming to be from the author and asking for a fee.
I’m trying to build a mega menu with Jupiter 6. I can’t seem to hind any help on the Jupiter help pages to do this. Are there some help pages available for building a mega menu with Jupiter 6?
When I create a mega menu, I can’t click on any of the child pages under it, and it displays only the top part of any photos. I also don’t know how to add in any ” Mega Menu Container Styles”.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi, since there are some upcoming accessibility regulations in the EU there is one quick fix for the scroll to top button you could implement: It’s missing a discernible description. My understanding of https://dequeuniversity.com/rules/axe/4.7/button-name is a simple addition of aria-label=”Scroll to top of page” to the button element should do the trick. If I missed the possibility to add an individual text for this somewhere in the theme or there is at least some documentation to add this via childtheme I’d be glad to get a hint where to find it.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Please read the article below: https://help.jupiterx.com/article/319-creating-a-scroll-to-top-button-for-your-jupiterx-websiteBest regards,
Hi, I think you misunderstood me. Your bulit-in scroll-to-top Button is missing an aria-label. This is no personal “I need help to fix something”-case but something that should be improved for everyone who uses the theme with an upcoming update.
Hi,
I’m sorry I didn’t understand exactly what you meant, I reported this to the relevant team. Thank you for informing.
Best regards,
When creating a single blog post, the blog title bar is overlapping the header. Changes made to the post options are not being reflected when previewing or saving the updates. The ability for users to leave comments will not load when selected as well. Please help with the ticket that was opened, thank you.
Please confirm the country support will be accessing the site from, since my Wordfence firewall has a country filter. I need to make sure you’re support team can bypass the firewall by removing the country block or adding their IP address to the white list. thanks
Hi,
If you have created a support ticket, Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
Please send the link of your ticket so that I can follow it up.
Best regards,
Hello,
Is it normal that comments are not displayed by the Elementor widgets on a custom post type page??? For instance, I have a type of post called “Song” that I created with JetEngine. Comments option is enabled. There are already comments for several songs… I created a single page template for songs and added the comments widget. But nothing is showed not even the comment form.
Comments are perfectly working on blog posts.
The answer is probably here… but I can’t access. :/ https://my.artbees.net/login/?returnto=https://my.artbees.net/topic/?slug=why-dont-comments-appear-for-my-custom-post-types/Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
The link you posted is outdated and the solution may not work for you.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
https://my.artbees.net/create-ticket/Thanks.
HI, a curiosity before proceeding with the purchase, once a Demo has been imported, is it possible to import individual pages of other Demos?
Regarding the blocks of pages instead. Can I save and reuse a block from one Demo/Page to another? However, considering the use of Elementor.
And if the theme includes its own design blocks, in addition to those of the free version of Elementor.
Thank you
Hi,
No, unfortunately this is not currently possible, but you can import one of your desired demos into a staging site and then export the page using Elementor and import it into the main site.
https://elementor.com/help/what-is-import-export/Bests.
Hello! id like to report that the customize page on my template is not working, it shows a blank page and i cant make any changes
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
This problem appears in many people. So, don’t you plan on updating? because we can’t get support.
“If I update Jupiter Donut 1.4.0 to Jupiter Donut plugin 1.6.0, I get weird problem. In my case it is an image galley, all images are not visible anymore. I mean.. they are there, but strange color overlay is over them
I use Jupiter6, latest WP, latest plugins etc… No-one else reported this?”
Until there is an update, where can I access Donut 1.4.0 version?
Hi,
I am sorry for this problem that has occurred.
Please make a full backup of the site and database first, then follow the instructions below:
Set the image size on any settings except “Resize & Crop (Not Recommended)”. add the following code on jupiter-donut -includes/wpbakery/shortcodes/mk_gallery/components/image.php lines 80 -85:
$thumbnail_id = ! empty( get_post_thumbnail_id() ) ? get_post_thumbnail_id() : get_the_ID();
$featured_image_src = Mk_Image_Resize::resize_by_id_adaptive( $thumbnail_id, $view_params['image_size'], $width, $height, $crop = true, $dummy = true );
$image_size_atts = Mk_Image_Resize::get_image_dimension_attr( $thumbnail_id, $view_params['image_size'], $width, $height );
Or to fix it quickly, please create a support ticket so that my colleagues can fix it for your site.
https://my.artbees.net/create-ticket/Feel free to ask anything else you need.
Best regards,
Hi, I’m happy to inform you that the thumbnail issue has been resolved and the fix has been rolled out. please make a complete backup of your site and database, Once that’s done, you can go ahead and update the Jupiter Donut plugin.
If you require any further assistance or have any additional questions, please feel free to let us know.
Best regards,
Thanks. I fixed it with the code you gave
Great, You’re welcome
I have Jupiter6 (Version: 6.10.6) purchased here in about 2017. What is the most current version of PHP that it supports? Thank you.
Hi,
All new versions of PHP are compatible, if there is an incompatibility I suggest you create a support ticket and report the issue.
https://my.artbees.net/create-ticket/Best regards,
Thank you
Hello, I want to report the same problem as user – cunfek
If I update Jupiter Donut 1.4.0 to Jupiter Donut plugin 1.6.0, I get weird problem. In my case it is an image galley, all images are not visible anymore. I mean.. they are there, but strange color overlay is over them
I use Jupiter6, latest WP, latest plugins etc… No-one else reported this?
Hi,
Yes, unfortunately, this problem occurred in the new update. To fix it quickly, please create a support ticket so that my colleagues can fix it for your site.
Best regards,
Hi,
I’m happy to inform you that the thumbnail issue has been resolved and the fix has been rolled out. please make a complete backup of your site and database, Once that’s done, you can go ahead and update the Jupiter Donut plugin.
If you require any further assistance or have any additional questions, please feel free to let us know.
Best regards,
Hello, is it compatible with PHP 8.2?
Hi,
Yes, please make a full backup of the site and database first, then change the PHP version. Keep themes and plugins updated as well.
Best regards,
Hmm, not sure if anyone reported this:
If I update Jupiter Donut 1.4.0 to Jupiter Donut plugin 1.6.0, I get weird problem. All my blog posts images are not visible anymore. I mean.. they are there, but strange overlay is over them, and If I rightclick open them, https://blog.mypage.com/wp-content/plugins/jupiter-donut/assets/img/dummy-2.png If I go to edit post, I can see all images there in the post in the “image gallery” short code, but are not showing on actual post. When I downgraded Jupited Donat to 1.4.0, everything was fine again.
I use Jupiter6, latest WP, latest plugins etc… No-one reported this? Well, currently I’ll stay on older version, so just to let you know.
Hi,
Yes, unfortunately, this problem occurred in the new update. To fix it quickly, please create a support ticket or send an email so that my colleagues can fix it for your site.
Best regards,
Hi,
I’m happy to inform you that the thumbnail issue has been resolved and the fix has been rolled out. please make a complete backup of your site and database, Once that’s done, you can go ahead and update the Jupiter Donut plugin.
If you require any further assistance or have any additional questions, please feel free to let us know.
Best regards,
I made the wrong payment. I have to purchase a license, but I purchased the wrong support product(29.38) Please cancel it.
Hi could you please tell me which budle plugins are included?
Hi there!
Feel free to check out the list of plugins in the link below:
https://prnt.sc/yb4f79UwRFkfBest regards,
Last year WPbakery released plugin version to 7.3 then version 7.4 was released and NOW Version 7.5 is available When will WPBakery Page Builder (Modified Version) 7.5 be available for Jupiter 6.x? Please do not give some vaque noncommital answer. There are still hundred of loyal customers of Jupiter 6 even though you resided lifetime support for those that bought multple licenses. Also it’s coming up a year since Twitter changed its name to X?. When with the theme’s Twitter icon be replaced with an X icon?
Hi,
I appreciate your understanding of the importance of timely updates for loyal customers of Jupiter. According to the release schedule of WPBakery Page Builder, we expect the modified version 7.5 to be available for Jupiter 6 within the next two weeks at most. Thank you for your patience and continued support.
About changing the Twitter icon to X, it will be resolved in the next updates.
Best regards,
what’s up with the jet elements license?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
