5241 comments found.
how to remove sidebar from buddy press profile page ?
Hi @eliad7!
Thanks for using Jannah.
After investigations, we found that In version 12.0.0 BuddyPress completely changed how the handle and serve pages, which is why the sidebar and the other options didn’t work on the BuddyPress pages.
In the next update, we will provide new options to customize the BuddyPress pages.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
how can I add an svg button to the navigation menu , it only worked with png , png won’t support both day and night mode thats why I want to use svg icons
it was solved thanks alot
Hi I am not able to override table header css to none: text-transform: uppercase;
you can see here table header by defualt in upper case: https://jannah.tielabs.com/demo/page-post-elements/Hi @hayabusa12!
Thanks for using Jannah.
Use this code:
table thead th {
text-transform: none !important;;
}
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello the latest version of theme 7.1.2 (latest) is fully compatible with Wordpress 6.5 (latest)? Any know bugs exist or is safe to upgrade?
Seems that a security fix included in this Wordpress version (6.5) and I’m wonder if we can update or we must wait for another version of the theme to come out.
Please advice. Thank you.
Hi @Pureness027!
Thanks for using Jannah.
Yes, Jannah is compatible with the Latest WordPress version.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, after installing the theme i’m getting this message like “icense Your Site is not Validated” Please let me know what to do next, as I have purchased the theme. waiting for your quick response. Thanks
Hi @cjdealszo!
Thanks for using Jannah.
You can verify your license from the wp-admin > Theme Options Page.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi, we are evaluating mag themes and intent to purchase one for the new client of ours. So we have some pre-sales questions.
1. What SEO plugins is this theme compatible with? For ex. Yoast, Rank Math etc
2. Do you have a feature to import a specific template or section without having to import the demo?. Importing the demo works good for new sites but since we have a site with lot of articles, we plan to import a specific section from different demos.
For ex, if we want to import footer from a demo and blog posts section from different demo, is that possible?
3. Checking the recent comments shows that theme is slow, has bugs etc. I see some of the comments have not even been answered. How do we get the support in case we have issues?
4. Reviewing the changelog shows no new features added for entire year. How do we get the new features?
Hi @gizmo_slash!
Thanks for your interest in Jannah.
1. Al plugins. 2. No 3. You can open a support ticket via our Support Center. 4. We are working on version 8 which will contain new features
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello, Please update Jannah for WordPress 6.5 support. Thank you
Hi @fahad786k!
Thanks for using Jannah.
It is already compatible with WordPress 6.5
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Is there any way to add anchor buttons for Headers in the post? e.g. like on GitHub here: https://github.com/Unity-Technologies/arfoundation-samples/
So when you hover the Header, you can see the link button appeared nearby which leads to this specific place on the page – aka internal links.
I mean: to add this functionality automatically for all headers on the website, like on GitHub.
Hi i have an issue with jannah optimization plugin. in directory “jannah-optimization/inc/lazyload.php on line 165”, it have “PHP Warning: Undefined array key “host”” error.
so i change this line from “if( strpos( $image_host[‘host’], $site_host[‘host’] ) !== false ) {“
TO
“if (isset($image_host[‘host’]) && isset($site_host[‘host’]) && strpos($image_host[‘host’], $site_host[‘host’]) !== false) {“
for check that ”$site_host” and ”$image_host” exist.
i reported this issue just for check and fix it in next version.
Thanks.
Hi @topsimatravel!
Thanks for reporting this issue, it will be fixed in the next update.
Best Regards.
Hi. I fount another issue in Jannah Optimization plugin. While I’m not entirely certain of the root cause, it appears to be related to a JavaScript error.
The problem manifests when navigating to category, tag, home or certain other pages where a button containing an SVG close icon is displayed in the footer.
I’ve thoroughly reviewed the settings and configurations but have been unable to pinpoint the exact cause.
screenshot: https://i.postimg.cc/nVX6sgZh/Screenshot-2024-04-21-094735.png thank for attention.
Hi @topsimatravel!
Thanks for using Jannah.
It seems a conflict with a caching plugin installed on your website, if you are using a dedicated caching plugin you don’t need to use the Jannah Optimization plugin
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hi @ibraq8!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Your Layout #8 is still not working on Apple iPad, any additional featured image uploaded as background is not showing up.
Hi @sempre-audio!
Thanks for using Jannah.
It is a known bug in iOS and iPad OS, check this for more info https://forums.developer.apple.com/forums/thread/99883 and https://caniuse.com/background-attachment
You can semi-fix the issue by using this code
@media (max-width: 1200px) {
.post-layout-8 #tie-container {
background-size: auto !important;
}
}
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
hello am using a multisite installation , I have different themes installed on other websites and I would like to unite them how can I disable Jannah header and use elementor header
am sending support tickets but no one is answering
Hi @eliad7!
Thanks for using Jannah.
Currently, there is no option in the theme to disable the Header globally.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
do you have extra paid support or do you vouch for any wordpress services , your support is respond is very late
Cannot register theme or see the purchase on the tielabs website – Mar 26 2024
Hi @876winner!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Hello I want to install the plugins, but I get the error of the address is not valid
Hi @modiranfarm!
Thanks for using Jannah.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Why the featured image doesn’t appear when I share the post on Facebook?
Hi @saiftaamneh!
Thanks for using Jannah.
We have replied to your ticket, kindly check your inbox/spam folder.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
please check seo score
will you solve this so i can purchase
we need more arabic designs like this https://bit.ly/43fjWEg
Hi @stribak93!
Thanks for using Jannah.
All demos available in the theme support RTL and the Arabic language, make sure you set the WordPress language to Arabic before importing demos.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
Thanks for reply, I know All demos available in the theme support RTL but we need arabic news style like this https://bit.ly/43fjWEg Thank you.
Hi,
We understand that the support has ended, but there is an issue within the theme. The blocks within your page builder system on the homepage are not publishing recent posts beyond 2023, posts with a 2024 posted date are not being displayed in other blocks, only the slide block seems to accept it.
We would appreciate your assistance in resolving this issue. Thank you.
Hi @R4MYYY!
Thanks for using Jannah.
We have replied to your ticket, kindly check your inbox/spam folder.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
How do i place ads in the header section?
Hi @Mathan82!
Thanks for using Jannah.
From the theme options page > Advertisements https://jannah.helpscoutdocs.com/article/75-advertisement-settings
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you, we look forward to serving you!
Best Regards.
I notice an issue with the theme for my website and others websites using your theme, the issue is some images not load in home page, It seems a common issue for your theme please fix.
That problem is coming with any pages build by TieLabs Builder
Hi @waleednagaty!
Thanks for using Jannah.
It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers could investigate.
Best Regards.
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