39265 comments found.
Hi there, sorry for asking here, but I can’t log into my Avada account, I’m not receiving the password reset emails. Where should i go for support with account issues please? Thank you.
I’m in! Password reset emails came through eventually.
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Good morning, I have a license purchased and registered for the “bimby-ricette.it” domain a few years ago, but now I had to change the domain of the same site to the following domain: recipes-food-passion.it and the license on the control panel of the Theme is not registered. How can I solve it?
Ok, solved!
Hello @Lucco78
Glad to hear you have worked this out 
Thanks
-Ammar
Is there an active, public “Avada Community Forum” you can recommend for user-implemented solutions and helpful hints? The previous one (now gone) was extremely valuable and a time saver! Thank you.
Hi
You can check the Facebook community group. Link here. Please do note this is an unofficial community group
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you, Shaminder. Unfortunately, that platform is not public. We have to join the AvadaUsers Group in order to view hints, tips, and code shared by users. Any other public forums you can recommend? Remember, not everyone is on Facebook. Thank you.
Hello @AeroConsultants
I am afraid the only public group we have is currently based on FaceBook, there is no other public platform or group available for Avada users officially known to us.
Thanks
-Ammar
AFC Pro Bug. How do I get in touch to report a bug with the ACF Pro integration in your theme, without having to buy “support” again?
Hello @SchMedia
You can get in touch with us here => https://avada.com/contact/#contact
Thanks
-Ammar
Howdy!
Hey, we have our CSS Compiling Method set to “File” and have disabled (i.e., unchecked) our “Events” builder element.
After checking our Avada’s CSS dynamic file, we noticed there are thousands (yes, thousands) of ”.tribe” CSS rules embedded in Avada’s CSS dynamic file on pages that do not use The Events Calendar.
How can we get rid of those CSS rules on non-calendar pages?
Details:
https://prnt.sc/fHgP_4te5gf2 https://prnt.sc/GiaBMExK0ErH https://prnt.sc/1XeOMep1-NA9Crazy! Thank you.
PS: At this point, not renewing/paying $50 for support. Avada said it had refactored its code. Not quite from what we can see. I hope you understand
Hello @AeroConsultants
Refactoring is a continuous process and we have been progressively releasing each version more optimised, regarding this particular query, our team will need to take a closer look to provide you with a more suitable response regarding those files.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Yes, agree. Refactoring is a continuous process. However, The Events Calendar (plugin) has been around for many years, so it seemed obvious that Avada’s developers would have caught this sooner. Unfortunately, we noticed this 4 days ago so we’re reporting the finding in this forum to create awareness and your help to address this soon.
According to Avada’s Changelog, the last time Avada’s developers refactored the theme was with Version 7.9, dated December 14th, 2022. We used the keyword “refactor” in our search.
We’ll work with you to help solve this finding (yes, we checked and troubleshooted our site many times), so we’ll reach out to you at via link provided below. Glad to volunteer our site (at no cost) to solve this.
The above impacts not only our site’s payload (and many other customers’, too), but also generates a lot of “unused CSS” thus penalizing sites’ performance.
Peace
Hello There
Our team will get back to you soon there!
Thanks
-Ammar
Hi Ammar,
Thank you. Message sent 3/18/2024 (7:40 PM, UTC). Cheers
You are most welcome
My purchase code is used on other website, how can i know which website and how to cancel it from it ?
Hello @blasterDev
You should be able to change this yourself from my.avada.com dashboard, we have a very detailed document post available for this here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hello, i am using avada forms on real estate where user can submit their property… i have tested to submit a property… but the propery is nowhere to be found… where is it saved and how to approve it
I was under the impression that user submitted forms will appear in FOR SALE or FOR RENT tabs… waiting for approval…
Hello @michaelrp
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
IT IS RIDICULOUS. I HAVE TO MANUALLY CREATE A FOR SALE/FOR RENT LISTING FOR EACH SUBMITTED FORMS… THESE FORMS ARE JUST USELESS… IT IS SUPPOSED TO BE AUTOMATIC… IMAGINE HAVING 1000 OF SUBMITTED FORMS A DAY…
Hello @Michaelrp
I am not exactly sure where did you read about the forms being able to create a listing but that has never been a part of Avada form builder and is not a possibility at the moment to do so.
Thanks
-Ammar
I tried submitting a property listing… and my listing is not on the FOR SALE or FOR RENT tab… I reached out to your support team..
and this is their response: The property submitted via a form. This does not create a post. A post has to created manually from the details added by the user
Hi,
The response you got is correct. The form there is so users can submit their entries but it won’t automatically create the submissions from that form into property type posts. That’ll require manual adding or adding a custom feature to take form submissions and convert those into posts.
If you have further concerns, please continue your conversation with the support team in the ticket as the comments area here is meant for presale queries. This is not a support platform.
Thank you. – Abbas
SO YES, THE FORM IS USELESS? WHAT HAPPENS IF 1000 USERS SUBMIT THEIR PROPERTIES PER DAY??? DO YOU EXPECT AN ADMIN TO MANUALLY ADD THEM???
Hello @michaelrp
That is not the purpose of form in general, what you are demanding is not what forms are supposed to do, this will indeed require some level of customisation, expecting any form to create a post on submission is not just right.
Thanks
-Ammar
Hi, for some strange reason – the image carousel link no longer links to the image that is being displayed…. despite there being a valid URL behind in the editor?
Hi,
Please see that you don’t have Mouse Scroll enabled in Image Carousel settings as that’ll disable all links.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
That’s the one! Thank you for your reply.
You are most welcome
Hi there I am interested in purchasing this theme however I am having trouble finding information with the demos. If I wanted incorporate various sections from one section in one theme into another. How would I be able to essentially mix and match these sections? I have purchased a theme in the past and once I selected one demo theme I have been unsuccessful in selecting another to view as the second demo shown instead it shows the first demo. Thank you in advance for your guidance!
Hello @KAIWRO
We are glad to hear that you are interested in Avada, regarding the prebuilt websites, they can certainly be mixed and match, our importer does allow you to import different sections or even specific pages of each prebuilt website, you can read more about it here => https://avada.com/documentation/how-to-import-single-prebuilt-website-pages-in-avada/
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
Thank you so much for this!! Will Avada work with elementor or wpbakery??(:
Hello @KAIWRO
We have not officially tested Avada with any other page builder as we have our own Avada Live builder, so that is not something that I can respond to you in details with.
Thanks
-Ammar
ty!!
We’re glad to assist.
Hi, After your latest update my shop pagination is not showing and I cannot find a way to make it appear again. Any idea why this happened and how to sort it out? Thanks
Hello @mariaconstance
There should be no issues with pagination, kindly make sure that your number of products per page are less than total number however, also double check if the pagination element is still enabled under Avada > Builder Options
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I hope you’re all doing well.
I have an issue with Avada as I’m unable to activate my version using my purchase code. It’s giving me the following error: “The purchase code is already being used on another domain.”
The truth is, a few months ago, I migrated my website to another server but the domain hasn’t changed.
I need to resolve this problem in order to update the theme. Could you please advise me on how to resolve it or whom I should contact?
I’m looking forward to your prompt response. Thank you very much.
Hi
You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site
In order to unregister a code from a site, you need to log into your support account at https://my.avada.com/ Once you are logged in, please click on the “Licenses” link Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/75kvnLOndV3z Once unregistered, the purchase code can be used once again
If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://prnt.sc/d39YvL5m0rjQ. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you
Hi, is your theme compatible with LearnDash plugin?
Hi,
Quite a few of our customers use LearnDash with their Avada sites so you can give it a shot and see if it works for you. There isn’t official integration with LearnDash yet so there might be minor issues in some LearnDash areas.
Thank you. – Abbas
Good morning, I have a problem with your theme.
I can’t find a guide to change the “load more items” writing in my product list. (I would like to translate it into Italian)
I attach screenshots: https://ibb.co/ChD3qq2I currently have 3 Avada licenses but only have this problem.
pls help me…
Hello @RFGroupspa
You should be able to translate this using the loco translate plugin and then changing the string into the theme and Avada Builder files, you can read more about it here => https://avada.com/documentation/how-to-use-loco-translate-plugin/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello.. we have around 4-5 Avada licenses… how do we know which site these licenses are being used as many of these sites are not activate and we would like to disable the licenses from those sites
Hello @ThemeSurt_TF
You can actually manage them inside your my.avada.com dashboard, it provides you a full picture of how and where the licenses are being used, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
If you need any further assistance, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar.. Thank you.. actually when I login to my dashboard it is just showing one license.. I have 2 main Email accounts and just one is saying it exists… the other one is just showing 1 license.. would be great if you can let me know
Hello There
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar.. Thank you.. sure I have already done that.. just waiting for them to reply
Hello There
We will get back to you
Ok great! Thank you!
We’re glad to assist.
With the tag cloud element, is there a way to filter this to only show tags that have a certain ‘count’ of items?
Like only show the tag if it has over 5 items?
What would the CSS for this be?
Hello @avdjgnd
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, good day, does any template work with WooCommerce?
this one in particular https://avada.website/programmer/
Hello @elduquecarlos
All of our prebuilt websites are built on Avada actually, so yes you can have the WooCommerce store setup across all of them without any issues.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Pre-sale question.
The size selector S, M, L, XL on the variable product page of “Avada Classic Shop” (https://avada.website/classic-shop/shop/accessories/casual-colorful-t-shirts/) Can it also be displayed in a product carousel or in any other layout or section? Is there an example to see?
Thank you!
Hello @saavedraonline
Yes, this is definitely possible using Avada Post Card Cart element where you can setup variations to display in the post cards in the carousel layout, more about post card cart element can be read here => https://avada.com/element/post-card-cart/
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
is there a way to disable portfolio and blog page and/or article to appear on search result of google
Hi,
Definitely. You can use a good SEO plugin like Yoast SEO for that. They will let you exclude parts of your website from search engines like that.
Yoast is fully compatible with Avada.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
If I buy will I get this website avada.com?
Hi,
If you’re referring to the main Avada.com homepage, that is not part of a prebuilt site. But you can click on the ‘prebuilts’ button in to right on Avada.com and will see the ~100 prebuilt sites. You will be able to import any of those on your own Avada site.
Thank you. – Abbas
If I buy it, will I receive a zip file or a website?
Hi,
You will get a full website builder/page builder and access to ~100 prebuilt sites that you can import and build on top. The download will be a .zip file that you an install on a WordPress installation. Avada runs on top of WordPress so you can pick any good WordPress hosting plan to use Avada on top of.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
