13769 comments found.
A customer of ours uses the Enfold theme. Unfortunately, the error that occurs with special headings is that you cannot add a space. Why is that?
Could you please help me here?
Hi,
Which version of Enfold, WordPress, and PHP are you using?
Please try deactivating all active plugins and check if that resolves the error. If you’re using a child theme, please temporarily switch to the parent theme during testing.
Regards, Yigit
Hi, Can I request a refund? I haven’t installed the theme yet. Thanks.
Hi,
Sure, you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Regards, Yigit
Thanks. Just if I click on ´request a refund´ it says ´You don’t have any refundable purchases´. I requested one on 15/04/24 already and haven’t heard anything ever since. Who can I contact to ask for help ?
Hi,
You can contact the Envato support team and raise a dispute at https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work#what-if-i-need-help.
Regards, Yigit
Hi Yigit, Thanks, but this doesn’t work..
I don’t have the ‘raise a dispute’ option, because I can’t do the refund.
It says ´You don’t have any refundable purchases´. What can I do to contact the team?
Hi,
You can submit a ticket to the Envato support team at https://help.market.envato.com/hc/en-us/requests/new. I hope this helps!
Regards, Yigit
Good day… Is this WP theme template fully customizable, with no further plugins required to customize the template??? Also, does it include the complete demo packages??? Thanks…
Hi,
Yes, you can customize Enfold. If you need to modify the theme files, you can use the pre-built child theme ( https://kriesi.at/documentation/enfold/child-theme/ ).
All Enfold demos are available to import in the Enfold theme options > Demo Import. You can read more about importing demos at https://kriesi.at/documentation/enfold/import-demos/.
I hope this helps! Let us know if you have any other questions.
Regards, Yigit
I’m currently working on a website that’s using an older version of Enfold. The previous developer made customization directly within the theme without creating a child theme. They also renamed the theme to avoid updates. Now, I’m looking to update Enfold to the latest version. However, before doing so, I need to identify all the customization made so that I can safely move them to a child theme. To do this, I require access to versions 4.2 and 4.1.2 of Enfold. Unfortunately, I don’t have access to these older versions. Could you please provide me with these two versions of Enfold?
Hi,
Sure! Please start a pre-sale questions thread ( https://kriesi.at/support/pre-sale-question/ ) and request these two versions and we’ll provide them to you privately.
Regards, Yigit
Hi,
Unfortunately, I’m currently unable to access Enfold support due to an account issue. Therefore, it would be greatly appreciated if you could share the required versions directly to my email address.
Thank you!
Actually I have just added my request at kriesi pre sale support forum.
Hi, I just bought the theme and Wordpress requires a Creators plan (which costs €300 a year) to be able to install the theme 
. I´m a bit disappointed. Is there another way to use the theme? Thanks
Hi,
You can install Enfold on the free version of WordPress ( https://wordpress.org/ ) instead. Most Enfold users are using this version.
You’d need to find a hosting provider and install WordPress. Most hosting providers offer a one-click WordPress installation so it’s not very difficult to set up your own site.
I hope this helps! Let me know if you have any other questions.
Regards, Yigit
Enfold VS 5.6.11 = Bug : Warning: Undefined variable $skipSecond in /htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/section/section.php on line 1517
When I update to 5.6.11 error message if I revert to the old version the error disappears.
Hi,
Please go to the WordPress admin panel > Appearance > Theme Editor and edit the enfold\config-templatebuilder\avia-shortcodes\section\section.php file and replace the content with: https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_5_6_11/avia-shortcodes/section/section.php
You can edit this file via FTP as well. You can find it at \wp-content\themes\enfold\config-templatebuilder\avia-shortcodes\section\section.php.
We’re sorry for the issue. It will be fixed in the upcoming update.
Regards, Yigit
Hi,
We’ve released Enfold 5.6.12 and addressed this issue.
Regards, Yigit
Hi, is your theme compatible with LearnDash plugin?
Hi,
As far as we know, the focus mode in LearnDash doesn’t work with Enfold’s Advanced Layout Builder. LearnDash isn’t one of the plugins that’s officially compatible with Enfold therefore we cannot guarantee.
Regards, Yigit
Hello, a client is using the Enfold child theme. How we can update it?
Hi,
Do you need to update the files you have on your child theme? If so, you can download the latest version of Enfold from the Downloads page ( https://themeforest.net/downloads ), have a backup of your modified file from your child theme, copy the fresh file from the parent theme, paste it into the child theme, and reapply your modifications.
Regards, Yigit
Is it possible to make sidebar sticky on a page so it doesn’t move as I scroll up or down on page?
Hi,
You’ll need customization to achieve that. You can find instructions at https://kriesi.at/support/topic/sticky-sidebar-9/#post-1408876.
Regards, Yigit
Hi, I tried several times to install the Enfold Knowledge Base demo, but I don’t have the same homepage as the demo.
Hi there!
Hope you are well.
Just double checking. I have an enfold installation on a site that I simply wish to change the domain. Same website, same website wordpress installation. I’ve been trying to find out if I need to change anything re my enfold or if it will all just change over when I change the info with my host and domain registrar…?
The only thing I saw mentioned a couple of times in some old posts was this https://kriesi.at/documentation/enfold/install-enfold-theme/#back-up-your-work
Do I need to re-install/edit/replace domain name in the database, or migrate whole site instead to new installation? Is a domain change a simple enough thing for a lay person or will I need a developer/expert?
I hope this is ok to ask. Thank you for your time.
Hi,
You can use a plugin such as the All-in-One WP Migration ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to migrate your site. If you’re only going to update your domain, you can perform a search and replace using the Better Search Replace ( https://wordpress.org/plugins/better-search-replace/ ) and search for your old domain and replace it with the new one.
The process is simple but as always, something may go wrong. To be on the safe side, I’d recommend hiring a developer.
Regards, Yigit
4 of my client websites are using the Enfold theme, I purchased 4 themes. Do they all need a different Envato token or can I use the same token?
Hi,
You can use the same token on all four sites. As long as the quantity of licenses acquired equals the number of sites you utilize the license on, there shouldn’t be a problem.
I’d recommend generating a separate token for each site so you can manage the token for each site separately.
Regards, Yigit
Ok, understood. Thank you very much for the extremely prompt response, very much appreciated.
On one client website, I’ve updated the theme, all plugins, PHP and WP. for some reason, the mobile navigation is not working. I don’t have this problem with my 3 other client websites using Enfold. My dev can’t figure it out. What to do?
Hi,
Are you using a child theme on that site? If you are, please try switching to the Enfold parent theme. If that fixes the issue, you can update the modified files on your child theme.
If that doesn’t help, try deactivating all active plugins and check if that fixes the issue.
If that doesn’t help either, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#new-post ) and attach a link to your website and admin login credentials in the private content field so we can look into it.
Regards, Yigit
Hi. I recently had a new problem with the pagination. Apparently, only on mobile phone (in my experience so far), when I want to go to the second page, the URL is “https://mywebsite.com/?#038;avia-element-paging=2” which doesn’t work. So basically I get ”?#038;” instead of ”?” How can I fix this?
Hi,
Please try deactivating all active plugins and check if that fixes the issue. If it doesn’t, check if you have custom rules in the .htaccess file. If you have, please have a backup of the .htaccess file, delete it, and check if that fixes the issue.
You can see that in your WordPress admin panel > Tools > Site Health > Info > Server > .htaccess rules.
Regards, Yigit
Hello there,
I already asked about how to fix the problem.
I wanted to get the description on the shop to 100 % not only on one half of the page. And remove the red word „Beschreibung“ in the description section. Because it shows up double.
How can I change this?
Hi,
This isn’t possible without customization. You can find the instructions in this post: https://kriesi.at/support/topic/product-description-fullwidth/#post-1199710.
Please test the customization on a staging site first to be on the safe side.
To remove the Description title, please add the following code to the bottom of the Functions.php file of your child theme ( https://kriesi.at/documentation/enfold/child-theme/ ) or as a new snippet using the Code Snippets ( https://wordpress.org/plugins/code-snippets/ ) plugin:
add_filter('woocommerce_product_description_heading', 'remove_wc_product_description_heading');
function remove_wc_product_description_heading() {
return '';
}
Regards, Yigit
Hello Yigit,
I tried what’s written in the description and on the child theme I putted to code.
But there is no such code in line 1181 (config.php).
Looking forward to hearing from you, so we can put the page online.
Thanks and best regards,
Claudia
Hi, i am importing Enfold App Demo site, I understand that some content images have copyright issues and wont be showing, I have imported the demo files, and in backend I can see the page with demo content, when i preview the page it si showing the posts page BUT in settings >reading I have homepasge set to static page >welcome. Never seen this problem before with other themes, any ideas?? thanks Tom
ok, so one-page demo import ‘enfold app’ only seems to work properly if I import a multi page demo first (enfold lawer) and then import the one-page ‘enfold app’ , I tried with 2 different clean empty db’s and only the above solution worked.
still not working right, installed on a localhost with same result, gave up – installed a different theme, disappointed it didnt work out.
Hi Tommy,
The images displayed in demos are included when you import demos.
We’ll investigate the issue.
For now, please manually import the demo ( https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo ).
If you need help with that, please start a thread on our support forum ( https://kriesi.at/support/forum/enfold#new-post ) and attach temporary admin login credentials and FTP logins in the private content field so we can help.
Regards, Yigit
Hello, I have an Enfold license and I want to remove it from one website and transfer it to another website, how can I do it?
Hi,
Please remove the Personal License ( https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ) from the old website’s Enfold theme options > Theme Update and move it to the new one.
Regards, Yigit
I don’t have access to the website. A client I worked for changed the access and is using my Enfold license on a website he created. I need to recover my Enfold license to be able to use it.
Hi,
In that case, please go to https://build.envato.com/my-apps/, delete the token you created for your client under Your personal tokens, and then create a new token on the same page ( https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token ).
I hope this helps!
Regards, Yigit
Hi, It’s possible to show/display in mega menu in sub-menu description short text? And if it is possible, how? Thanks
Hi,
Please start a thread on our support forum at https://kriesi.at/support and give us more details on the changes you’d like to make.
Regards, Yigit
I mean about this scenario:
I want it like this: Mega Menu Column ———————————- Sub Menu 1 One line description Sub Menu 2 One line description Sub Menu 3 One line description
I try this impletation, but not works! https://kriesi.at/support/topic/show-description-along-with-link-on-mega-menu/#post-416868Can you help me how to solve this issue?
The Content Slider at the bottom of the page has extra white space on the right side. How can this be removed? https://www.progressstreet.com/testimonials-for-progress-street-builders/
Hi,
Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab:
.avia-content-slider-inner div .av_one_fourth {
width: 24%;
}
Regards, Yigit
Hi, I’m in the process of updating my website’s theme to Enfold. I was wondering if installing the license on my main website would allow me to also test it on my website’s staging environment? Thank you
Hi,
You can use the same license on your local, staging, and live sites.
If you have any other questions, please start a thread on our support forum at https://kriesi.at/support.
Regards, Yigit
Hello,
we started using the enfold theme for an online shop. looks pretty nice so far, but I cannot manage to set description in the single product page to full size. can you help me out here?
best,
claudia
Still waiting for an answer!! ;-(
Hi Claudia,
I’m sorry for the delayed response.
This isn’t possible without customization. You can find the instructions in this post: https://kriesi.at/support/topic/product-description-fullwidth/#post-1199710.
Please test the customization on a staging site first to be on the safe side.
Regards, Yigit
