21520 comments found.
Hi, I have enabled only “The7 Icons”, why does pagespeed still show Bootstrap CDN https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.woff2?v=4.7.0 ” ? And why I cannot disable the7 icons? I would then disable all and still have font awesome4,
Hello! Please try deactivating third-party plugins. Our theme doesn’t enqueue any external bootstrap stylesheets.
Hi, thank you! If I enable FA4 only, can I disable you default icons?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Have the demo sites been updated for Elementor’s flexbox containers?
Hello! There are new demos, which are built with containers https://the7.io/elementor-product/
How to insert a video embed in the same server not Vimeo or YouTube?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello,
Can you please help me a little, because I’m a bit overwhelmed. The7 was originally for WP Backery, right? Now there are also templates that are made with Elementor.
I use the predefined theme “Elementor Coach”
It is written on the Internet that the free version of Elementor does not support Woocommerce. Is that true?
The documentation says that despite Elementor, you should still install WP Backery so that The7 works to its full extent. But if I install all the plugins, won’t the theme be put under too much strain and lose speed?
Since I really enjoy working in the backend: Can I use WP Backery even if the predefined theme “Elementor Coach” is based on Elementor?
Very important question: Can I do this in the settings: “Do Optimize The7 for WPBakery even if the template is for Elementor?”
And please tell me which plugins are important and should be installed because it is a large amount of plugins.
It would be really nice if you could help me a little with this.
Thank you.
Hello!
1) You don’t need to install WPBakery.
2) You need to use Elementor Pro or its free alternative – Pro Elements.
If you have more questions, please submit a ticket at https://support.dream-theme.com/
Thanks for the quick response.
Always welcome 
Hi , I have a problem. When Elementor is active, the theme configuration is instantly deactivated. So every time to change the theme options, I have to deactivate Elementor. Do you know why and how it can be resolved? Thank you.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/missing-theme-options/
Hello I was trying to import the Fashion Store Demo but it is not as shown in the demo, too many missing elments and designs, any way to import the demo and its content as shown in the live perview?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi, I tried to update the new core version of wp 6.5 but there were big problems with fonts and other things. I restored with the backup and now everything is back to normal, try checking the compatibility. Thank you.
Hi!
The theme should work fine with WP 6.5. Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, is it possible just to use the filter widget with elementor loop without use the 7 theme? or we have to use it together with the theme? I prefer to use default wp theme and build everything on elementor. please advice
Hello! I am afraid The7 Filter widget is an integral part of The7 theme.
Hello, a colleague bought the7 a few days ago for our online conference. After installing the theme on his server we discovered that the conference demo site has been deprecated. About a week ago this was available from the main the7 website in their list of demo sites at https://the7.io/conference/#!/up.
Hi! Could you please ask your colleague to submit a ticket under https://support.dream-theme.com/
I have a copy of the7 theme that I would like to use. Is there a way to find out if I am still able to use it as I used only for development but decided to use another theme when it was time to go live
Hello! You can control your licenses under https://my.the7.io/
How to arrange dev websites https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Thanks a lot!
Always welcome!
Hi, I want to create a page without the site’s header. How to do this please?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com and specify what page builder you are using – our guys will get back to you ASAP and consult you about it.
Thanks!
I CANNOT DISABLE MENUS !!!
I have sent in a support request – never heard back – we want a true “one page” design, NO MENUS – not on desktop , not on mobile. It should be easy to disable these in config but we cannot. I tried every CSS trick I know to do the same – nothing works we are stuck with a useless top and mobile menu with one item in it – HOME. Anyone know the CSS to hide the menus on both the desktop and mobile platforms ? Please help !!
Hello! Your ticket was replied 10 hours ago.
After updating The7 Theme and all plugins I have a problem when I want to edit a post with Elementor:
Fatal error: Uncaught Error: Class “The7\Mods\Compatibility\Elementor\Widgets\Slider_Loop” not found in /home/kortadesign/public_html/wp-content/themes/dt-the7/inc/mods/compatibility/elementor/modules/loop/views/cta-template.php:59 Stack trace: #0 /home/kortadesign/public_html/wp-content/plugins/elementor/core/common/app.php(209): include() #1 /home/kortadesign/public_html/wp-content/themes/dt-the7/inc/mods/compatibility/elementor/modules/loop/module.php(75): Elementor\Core\Common\App->add_template() #2 /home/kortadesign/public_html/wp-includes/class-wp-hook.php(324): The7\Mods\Compatibility\Elementor\Modules\Loop\Module::add_loop_templates() #3 /home/kortadesign/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #4 /home/kortadesign/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/kortadesign/public_html/wp-content/plugins/elementor/core/editor/editor.php(161): do_action() #6 /home/kortadesign/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Editor\Editor->init() #7 /home/kortadesign/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #8 /home/kortadesign/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #9 /home/kortadesign/public_html/wp-admin/admin.php(419): do_action() #10 /home/kortadesign/public_html/wp-admin/post.php(12): require_once(’/home/kortadesi…’) #11 {main} thrown in /home/kortadesign/public_html/wp-content/themes/dt-the7/inc/mods/compatibility/elementor/modules/loop/views/cta-template.php on line 59
Can you help me with this?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Hello,
After updating WP and the Theme, I’m not able to edit pages anymore. Running WP: 6.4.3 and the latest version of the theme.
editor.min.js?ver=3.19.3:2 Uncaught TypeError: Cannot convert undefined or null to object at Function.entries (<anonymous>) at loopBuilderModule.createDocumentSaveHandles (editor.min.js?ver=3.19.3:2:64496) at loopBuilderModule.onElementorFrontendInit (editor.min.js?ver=3.19.3:2:64166) at p (load-scripts.php?c=0…s&ver=6.4.3:10:3644) at f (load-scripts.php?c=0…s&ver=6.4.3:10:3497) at a (load-scripts.php?c=0…ks&ver=6.4.3:10:692) at e.trigger (load-scripts.php?c=0…s&ver=6.4.3:10:3380) at Editor.initFrontend (editor.min.js?ver=3.20.3:3:564341) at Editor.onPreviewLoaded (editor.min.js?ver=3.20.3:3:576572) at Editor.onPreviewLoaded (editor.min.js?ver=3.20.3:3:1149418)
jquery.min.js?ver=3.7.1:2 Uncaught Error: jquery.rcrumbs plugin cannot be instantiated multiple times on same element at Function.error (jquery.min.js?ver=3.7.1:2:2741) at HTMLOListElement.<anonymous> (main.min.js?ver=11.11.2:58:41222) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at e.<computed>.each (jquery.min.js?ver=3.7.1:2:1594) at t.fn.<computed> [as rcrumbs] (main.min.js?ver=11.11.2:58:41178) at Object.init (the7-breadcrumbs.min…s?ver=11.11.2:1:203) at new n.breadcrumbs (the7-breadcrumbs.min…s?ver=11.11.2:1:451) at HTMLDivElement.<anonymous> (the7-breadcrumbs.min…s?ver=11.11.2:1:588) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at e.<computed>.each (jquery.min.js?ver=3.7.1:2:1594)
Hello! Could you please try to deactivate third-party plugins. If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
It’s on a clean WP install, not other plugins than the ones that come with the7 installer. The home page can be edited, but all other pages fail.
Ticket is created.
Yes, could you please contact us via the Support Portal. Thanks!
Hi, I have 2 licenses of this theme. Support of both theme got expired. Can I renew only one support. Not for 2 domains. Only for one domain. Can I get support for both domain?
Hi!
Thanks for asking! There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
then If in any emergency how can I submit a ticket? Could you please guide?
You can submit it in the usual way here https://support.dream-theme.com/
hello. how do I change the Twitter icon to X in Shares?
Hello! Could you please update the theme – it should work fine https://the7.io/main/vivamus-aliquam-ictum/
is it better to use elementor or wpbakery? which one performs better?
Hello! Elementor is more flexible.
Hi! We are using an old Version of The7 7.7.1 with VC. Can we upgrade without any problem? We havent purchaised the new theme version yet. Thanks!
Hello! Pardon, I don’t see your buyer’s badge (it should have been visible even if your theme version is very old). In general, there should be no dramatic changes, but you may need to adjust paddings, font sizes, etc. No matter what update you are making, it is wise to have a staging copy of a website and proceed all changes there first.
Hi there, when I want to edit a team member I only see the text-code. There is no visual composer. Is this something that can be fixed? There is no option so switch to visual composer. Even when I’m trying to edit Team members from the demo there is co option so switch to Visual Composer. Can you please help me with this problem. Thank you
Hello! You just need to enable WPBakery for the appropriate custom post type
Hello, why everytime I update automatically this theme it changes logo and text inside what Im working any idea what to do ?
Hello! Sounds weird. May it happen you have renamed theme folder? Could you please submit a ticket at https://support.dream-theme.com/
Yes I have changed theme folder because I don’t want to know everyone which theme I’m using, but after update it gets update in same folder but changing logo and text inside home page and everything
Hi! We have the appropriate tool https://guide.the7.io/start/#white-label Please don’t change theme folder name manually – it will also cause problems with menus, widgets, etc.
One little question, everytime I logout from wordpress the site looks so bad after log in website get’s normally
Hi,
Sounds like you have too aggressive caching settings.
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
