23243 comments found.
Hi can you see on the pages i have a Horizontal bar or vertical bar showing up to see content , how do i fix it
Hello, @Ahsanbilalsaleem,
I have checked your site link and other pages as well there is no Horizontal bar only the vertical bar appears to show the rest of the content of the pages check the screenshots below to understand better: https://postimg.cc/mtx9vqCx & https://postimg.cc/hzzJwbGP
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Hello! Is it a bug in the theme? I have a clean install of shop demo 45 on latest wordpress.
1. I have translated page in Loco, but the text “search…” + “all categories” in header and “main menu” + “categories” in mobile menu is impossible to translate. https://snipboard.io/G4Rv7h.jpg
2. Also the menu color won’t change for desktop, only mobile. https://snipboard.io/Nvq6gk.jpg I want to change it from blue to a different color.Hello, @nrgytrading,
1. Translate Search…, Please navigate to Porto >> Template Builder >> Header and edit the Custom Header from there, then edit the search element in the header and change the placeholder as per your requirements: https://pasteboard.co/zwmtdF7gSmjF.png
2. Translate All Categories: You can simply translate it into the theme language files: https://pasteboard.co/tckJIN43RYw5.png
Please refer to this screenshot: https://pasteboard.co/kB2ilr8geVi6.png
3. To translate Main Menu + Categories: Please navigate to Porto >> Theme Options >> Menu >> Mobile Menu and change it from there as per your requirements: https://pasteboard.co/nKlHBmQZwwAO.png
4. You can change the Main Toggle Menu background color from Custom CSS, please edit the Custom Header and then under the Settings, please change in Custom CSS, please refer to this screenshot: https://pasteboard.co/ljGVafkCfW1t.png
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Perfect! Thank you 
You’re Most Welcome!!
ive just purchased the template. i dont have Porto recent posts in wpbakery. kindly assist
Hello, @shats44,
To solve your issue simply navigate to the Dashboard >> Porto >> Speed Optimization Wizard >> WP bakery & Shortcodes >> From there make sure that you have unchecked this: https://postimg.cc/3W6kH2TP then check back to your issue by clearing the browser cache.
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i dont have Porto_recent_posts under WP bakery & Shortcodes
Hello, @shats44,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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done
Great! !
which multi language plugin is compatible with porto?
Hello, @dauyeung,
WPML and Polylang plugins are fully compatible with Porto WordPress Theme.
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Hi Porto, I have to clone the page product template (existant from Porto) because I want to edit it as H1 in Header product, not H2 like is coming by default. Then, to copy it in Single products – blocks. Can you tell me how I can copy it? Or some guidance in this point?
thanks,
Hello, @Joaquim_,
I’d be happy to provide guidance on addressing the h2 title issue on a single product page.
With the default pre-built layout of the single product page, it’s important to note that you cannot change the h2 tag directly because there is no option within the theme for pre-built layouts.
However, our theme offers a feature called “Template Builder” that allows you to create a customized layout for a single product page. Here’s how you can do it:
Access the Dashboard.
Navigate to Porto > Template Builder > Single Product.
Click "Add New" to create a new custom layout for your single product page.
Set the content as per your specific requirements.
To address the product title (h2 tag), you can utilize the "Heading widget."
Within the "Heading widget," simply click on "Dynamic Tags," as depicted in this image: https://postimg.cc/V5mh4HkwBy following these steps, you can create a custom layout for your single product page and have control over the product title (h2 tag) using the “Heading widget.” This should allow you to make the necessary adjustments to meet your needs.
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thank you, Just one more think, can I copy from somewhere the existing product layout? I mean, I understand I have to add the H1 but for the rest of the components of the product layout I don’t know what to add, I am not a pro on this, and I don’t have anything as a reference.
thanks, Joaquín Candle Art
Hello, @Joaquim_,
There is no need to copy some product layouts in the single product builder. You can simply use the PORTO Studio feature to import the pre-built layouts in the single product builder from the template builder. Check this article to understand how to use the PORTO Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
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Hello, @Joaquim_,
Could you kindly reach out to us through our support forum? Please create a ticket and provide a detailed description of your issue, along with sharing your site admin access. This will enable one of our customer support team members to investigate your problem directly on your site and provide you with appropriate assistance and solutions.
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Hi Porto,
I see what happens. Maybe I can do it with few steps. The full library is only appearing for creating new pages, but not for products:
Creating a page: https://www.candleart.es/products_porto_library_query.JPG1. I don’t know why, currently bakery is only active for pages. I think. If yes, any way to make it active for products?
2. Also, regarding the snap I sent there is not a product layout, in the product folder are located columns and sliders. What I need is a predefined layout for product then I will change the H2 by H1.
thanks a lot,
Joaquín Candle Art
Hello, @Joaquim_,
Alright, Let me explain to you. These are not errors/issues but you have to understand how the functionality works.
1- To edit the products with WP bakery you can simply allow the WP bakery for it. Navigate to the Dashboard >> WP Bakery >> Role Manager >> Set the post type to custom and then enable the products with porto_builder as well. Check this screenshot to understand better: https://postimg.cc/t1Q7rPCK
2- The product layout is only available when you edit the single product type block from the template builder: https://postimg.cc/Cz8gc2BK When you edit/create a new layout you will be able to import the single product layouts from the PORTO Studio; https://postimg.cc/NKxZVvgQ Check this article to understand how to use the single product builder: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
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Hi Porto, Thanks for your patience, I understand you. Then what I need IS a product template already done and I Will customice the correctly H1 for tittle. I mean I don’t have the knowledge to create from cero a template because I can make mistakes. The H1 for products in my understanding IS basic for seo purposes. Can you help me how I can achieve It? Thanks
Hello, @Joaquim_,
I see, If you already have a product layout and just want to set the product tag with h1 follow the steps below.
Access the Dashboard.
Navigate to Porto > Template Builder > Single Product.
Click "Edit" to the custom layout for your single product page.
Set the content as per your specific requirements.
To address the product title (h2 tag), you can utilize the "Heading widget."
Within the "Heading widget," simply click on "Dynamic Tags," as depicted in this image: https://postimg.cc/V5mh4Hkw
By doing this you will be able to set the h1 tag on the product title.Regards, P-THEMES.
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Hi Porto, well I don’t have already a product layout done. I mean I am asking if you have some template to use it. I am using the coming by default by Porto. Maybe I can clone as some way the template by default?
thanks,
Hello, @Joaquim_,
Could you kindly reach out to us through our support forum? Please create a ticket and provide a detailed description of your issue. Additionally, share your site admin access so that one of our customer support team members can investigate your problem directly on your site and offer further assistance with a suitable solution.
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Hi, I’ve just seen that the “edit text” menu doesn’t change the size of the text! Can you tell me how to configure it so that it works? https://postimg.cc/v1bLdYT4 And how do we get the sticky menu to work on mobile and PC when we use the Header builder function in Porto Templates builder? https://postimg.cc/bGf8yMfD
Hello, @Mickael13,
To resolve the issue with the text menu, ensure that you’ve deselected the option shown here: https://postimg.cc/s1yn4gjq You can access it via Dashboard >> Elementor >> Settings. This should address your concern.
Regarding the sticky menu, our theme utilizes the template builder feature for the header. Navigate to Dashboard >> Porto >> Template Builder >> Header. From there, edit the header block using Elementor: https://postimg.cc/7GzpGsNz Once the editor opens, simply enable the sticky option within the menu section/row. For further clarity, refer to this screenshot: https://postimg.cc/Vrb30f84
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Thank you very much for your prompt and efficient responses. For text menu, it works )
For sticky menu, the option doesn’t work with the elementor “container” system? Because the option doesn’t appear in this case. https://postimg.cc/wyvZ43ZQ
Is this also why the Mobile Bottom Sticky Bar didn’t work?
Hello, @Mickael13,
We are glad to hear that your first issue was resolved.
Regarding the sticky option, the thing is theme option for sticky only available on the section/row of the Elementor. For the flexbox container, the option will not appear right now, In the feature theme updates the option will be added as well.
For now, I recommend you import the pre-built header in the header builder using PORTO Studio: https://postimg.cc/N2MZCyfB so that you will have the sections to enable the sticky option.
Check this article to understand how to use the PORTO Studio: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
The mobile bottom sticky bar will be managed from the theme settings, template builder doesn’t have any hands over it. Navigate to the Dashboard >> Porto >> Theme Options >> Menu >> mobile bottom bar >> From there you can manage it: https://postimg.cc/MMV7BBMX
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Thank you for your feedback.
I imported with Porto Studio, but the layout is still different. Background, font, positioning… https://postimg.cc/JDpCrHkp
Mobile bottom sticky bar is activated in the interface but does not appearhttps://postimg.cc/JDpCrHkp
Hello, @Mickael13,
Could you kindly reach out to us through our support forum? Please create a ticket and provide a detailed description of your issue, along with sharing your site admin access. This will enable one of our customer support team members to investigate and assist you promptly with an appropriate solution.
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the support is very weird, and i’m still waiting to put a rate on this theme because of it:
i’m trying to access ZenDesk Porto support to submit a request but from couple of days, the page is not working anymore, why ? https://p-themes.zendesk.com
I also tried to post on the Support Forum , i don’t see any of my post , like it’s censored ? why ?
Also, few demos from Portostudio are not working proprely, style is broken…
https://www.portotheme.com/wordpress/porto/studio/?porto_builder=shop-41-home-intro-slider https://www.portotheme.com/wordpress/porto/studio/?porto_builder=corporate-13-icon-tabbed-content https://www.portotheme.com/wordpress/porto/studio/?porto_builder=corporate-13-icon-tabbed-content?? i need to use them, please do something….
Hello, @ludomuse,
Apologies for any inconvenience, but both our support system and support forum are fully operational. I’ve noticed you’ve already submitted support tickets through our system at http://portotheme.com/support, with your last communication dated last Thursday on ticket #39161. Since then, we haven’t received further updates from you.
If you encounter any new issues and require assistance, please feel free to open a new support ticket via our system. If you encounter any difficulties in reaching us through the support system, please don’t hesitate to contact me directly via email at aizazawan55@yahoo.com, and I’ll promptly assist you.
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ok i finaly realized you changed your login interface for zendesk, that’s why. all good now from that part.
What about the broken demos from Porto Studio ? any fix planned for this ?
also, i created 3 topics on the forum, and all the time it’s not published, do you chose the topic you want to display ?
Hello, @ludomuse,
1. Sound’s Good! that is all good now.
2. You can check all our studio blocks here: https://www.portotheme.com/wordpress/porto/studio/
3. No, we do not choose, but it seems you have some issue or you missed some information to fill in while generating the support topic, please try again now with all the fields properly filled.
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Hello Porto,
The search in this forum cant find anything lol. My client has finally asked to update his theme but I have a problem. The theme version is 4.4.4 and I want to update to the latest version. Cannot deactivate the license, (grayed out).
Was a solution to this issue ever solved? Cant find anything with search.
Thanks Badd
Hello, @badd,
Well you are using the very old version of the theme, so you should have to update the theme manually, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
And after updating the theme try to unregister and then re-register the theme again with your purchase code.
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Hello Porto,
Yes I was afraid of that. We discussed this years ago and I was hoping maybe a fix was made. Thanks guys, you the best theme.
oh yes and you tell the demo theme team to consider google page speeds when creating. Would save a bunch of dev time lol.
Hello, @badd,
Great to hear that you’re happy with our service! If you ever need assistance or have any more feedback in the future, don’t hesitate to reach out. We’re here to help. Have a wonderful day!
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I need help. In the Single product page there is Tab “Store Policies” and “Inquiries”, How can i disable the tab. I dont see any documentation talking about this
Hello, @yawkeanhuat,
These are WCFM default Tabs, and you can remove them from the WPFM setting, please read the below-listed threads:
https://wclovers.com/forums/topic/vendor-page-remove-policies-tab/
https://wclovers.com/forums/topic/how-to-hide-tabs-on-single-product-page-front-end/
https://wordpress.org/support/topic/disable-admin-product-more-offers-in-product-page/
https://wclovers.com/forums/topic/how-could-i-hide-policy-tab-at-single-product-page/
https://wclovers.com/forums/topic/inquiry-deactivation-on-product-page/
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Hi. Why am I seeing additional credit card fields within the shipping/delivery fields? These are set to required and are stopping my customers from checking out as they have no link to my payment method
Hello, @Sparql,
Could you please verify the issue by switching to the default WooCommerce theme, such as “Storefront”? This will help us determine if the problem lies with our theme or elsewhere.
If the issue persists even with the default WooCommerce theme, it indicates that our theme is not the cause. In this scenario, we recommend reaching out to WooCommerce plugin support for further assistance. Resolving the issue with the default theme should also resolve it with our theme.
However, if the issue does not occur with the default WooCommerce theme, we advise you to create a complete backup of your site or clone it for testing purposes. Please provide us with your site’s WP Admin URL and credentials via our support system, granting permission to debug your site by deactivating third-party plugins and on-site customizations. This will allow one of our customer support team members to investigate the issue on your site and provide assistance accordingly.
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in the following screenshot breadcrums showing : HOME > SHOP > PRODUCT TAG – AMETHYST JEWELRY INSTEAD OF THIS I WANT TO CHANGE IT FOR PRODUCT TAG ONLY: HOME > SHOP > AMETHYST JEWELRY
I WANT TO REMOVE “PRODUCT TAG – ” for each product tag
https://prnt.sc/lEx6-jn1r5DgHello, @sdjewels,
Unfortunately, this is not possible to remove that “PRODUCT TAG – ” from the breadcrumbs using Theme Options as this is by default, but you can try to remove it using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.tax-product_tag .page-top ul.breadcrumb>li:nth-child(3) {
display: none !important;
}
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Dear Author, What’s the process of edit/delete/add ADVANCED CUSTOM FIELD for portfolio block?
Screenshot for your reference https://prnt.sc/b2I9IJtQazCU
Hello, @MediaRenderings,
Basically, by default when you add/edit any portfolio item into the site you will have these fields from the theme: https://postimg.cc/MnfV9G2k but if you want to add an extra field with your custom content there we need to use the custom field feature via “Advanced Custom field” plugin. PORTO theme is fully compatible with this plugin. You have to make sure that you create a custom field in the plugin first. Check this article to understand how to create it: https://www.advancedcustomfields.com/resources/getting-started-with-acf/ once you created a field successfully, you can see the field when editing the portfolios as I showed you in the screenshot above.
Now, you have to show this filed in the portfolio showcase. For this, you need to use the template builder option. Go to the Dashboard >> Porto >> Template Builder >> Post Types >> Edit the portfolio block there you will be able to choose that custom field from the place you showed in your screenshot: https://prnt.sc/b2I9IJtQazCU This is how it works.
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Thanks for the info. it helped.
You’re Most Welcome!!
Reference to your previous reply. what’s the purpose of having indiviual option on product category page for top inner content? https://i2.paste.pics/77a74052f0c4efb75ca055b1a201d6bc.png if i have to do everyhing way template builder?
Hello, @aalaquis,
Prior to the introduction of the Template Builder (FSE Mode), our theme offered individual options for customization. However, recognizing the need for a more comprehensive solution, we decided to implement a superior feature that consolidates all these functions into one. With the unveiling of the Template Builder (FSE Mode), we’ve empowered users with unparalleled capabilities, allowing them to effortlessly construct, personalize, and modify virtually every aspect of their website. This includes the ability to tailor pages and post layouts previously inaccessible for editing within WordPress. Looking ahead, we’re committed to enhancing the Template Builder with additional features, as it stands as a distinctive and indispensable tool exclusive to our theme: https://www.portotheme.com/wordpress/porto/documentation/?s=Full+Site+Editing
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When I’m translating header the mini cart getting smaller. Why it’s happened and how to fix?
Hello, @ivito_studio,
Could you please share the screenshot of the issue along with the page URL so that I can check and assist you accordingly.
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Hello Porto Team,
I have activated the Porto theme and, although I am very impressed with the demo, I was disappointed to find that when I tried customizing Porto for selling digital/downloadable products, it did not meet my needs.
While I must say the features are fantastic, it’s just not the right fit for me at this moment. If I were to build a regular eCommerce site, I would definitely come back to it.
I am requesting a refund and it has been nearly 10 days without any processing of my request.
Hello, @jvu93,
Sorry for the inconvenience, but could you please share the refund request URL with me via my email aizazawan55@yahoo.com so that we will discuss there?
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Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. Please unblock, i don’t understand what i did wrong ?
Hello, @versacci,
Could you please share the first 8 digits of your theme purchase code with me here so that I can look into it in our DB and if found whitelist it for you?
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664f966b
Hello, @versacci,
I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.
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I still have the same error
Hello, @versacci,
Ok, then we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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I see the error saying that there are updates for some files in woocommerce folder and core version is 8.7.0. Do you plan on update any time soon?
Oh, looks like it’s my bad, I updated theme and all went fine
Hello, @a_ilyin,
No problem at all! It’s great to hear that the theme update resolved the issue. If you encounter any other issues or have further questions, feel free to reach out. We’re here to help!
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Hi, I import demo shop soft 1.
How can I change blue color on homepage in this page: lodkikarpiowe.pl – https://ibb.co/zQsQxW9 ? -
Thx for info. Have a nice day Best Regards Mat
Hello, @mimikss,
We have created the Custom Layout for Showcase products in that demo using Porto >> Template Builder >> Post Type, In order to modify the color, please navigate to Porto >> Template Builder >> Post Type and edit the particular Custom Post Type from there, after that change the color as per your requirements, please refer to the below given screenshots:
https://pasteboard.co/uDTtRHIIJJJv.png
https://pasteboard.co/5Nc7ve7YjTw9.png
https://pasteboard.co/rxCacpJvwSWf.png
https://pasteboard.co/KD5fNb1hD0eZ.png
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Thx for this info it’s work I thin last problem about color in Checkout : https://ibb.co/TK6MYH4 were I can find to change this blue color text ?
Have a nice day Best Regards Mat
Hello, @mimikss,
Well that is basically picking the primary color of your site, to change it you need to change the primary color from Porto >> Theme Options >> Skin >> Theme Colors: https://pasteboard.co/d6AmfgJH05hI.png & https://pasteboard.co/5I5MCtJ4xSdx.png
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Hey, I’ve made a porto block to be used on product category page via content top option.
However, when I edit the category and place the code there, it don’t work. I try the code on theme options it works. But that’s global.
I only want to show the block on the specific category page.
the slug of block is “sub-categories”
Now how do I add it? See image of code I’m trying. I’ve tried every format with quotes, brackets and each everything.
https://i2.paste.pics/77a74052f0c4efb75ca055b1a201d6bc.png?rand=BQSqnewV09Hello, @aalaquis,
1. As written under that option, you have to paste the block slug name in it, so please navigate to Porto >> Template Builder >> Blocks and quick edit the particular block, then copy the block slug name and paste it in the content inner top option, please refer to these screenshots:
https://pasteboard.co/3su7SlnIonlO.png
https://pasteboard.co/XM9JDS3sTG1k.png
2. Please navigate to Porto >> Page Layouts and choose “Content Inner Top”, after that select the block you want to show, and finally set the condition to show that part on the particular category page, please refer to the below-given screenshots:
https://pasteboard.co/VaeZRqnDk2vi.png
https://pasteboard.co/TxB3Hm9pF5SA.png
https://pasteboard.co/yc5FRSUER2QI.png
https://pasteboard.co/YiWfiS2iApMk.png
Hope this should solve your issue.
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Hello. I have a copy of my original porto license key and I have a new porto license key I just added to the production site because automatic updates were not working. I’d like to use the original license key on a test site used for development and I created a ticket for this with your website support system. There seems to be a 24 hour turnaround on responses so I hope this comment section is faster. The original developer left and I don’t know why automatic plugin updates stopped working after he left and the license was still apparently activated. So #1, if you could explain that to me that would be great. Do I need the license activated and also login access to ThemeForest.net somehow ? How can it not work for automatic updates if it was still activated on the production website. #2 can I use that original license key on a test server ? #3 if not, I’m trying to use an .htacess method for allowing the test server to get automatic updates…. can I put this in the .htacess file to get it to work on the new license as a test site ?: order deny,allow deny from all allow from <my-ip-address> Thank You !! Regards,
Hello, @heavenabovegc,
We apologize for any inconvenience caused. We’ve already responded to your support ticket #39239. Please review our reply there, and if needed, respond accordingly. Kindly note that our support system operates on a queue basis. Once a ticket is resolved and replied to before yours, you’ll receive a response accordingly. Thank you for your understanding.
1. In order for the theme to function properly and prevent any issues related to theme and plugin updates, it’s essential to register the theme using the purchase code. It appears that when your original developer left, they reset the purchase code from our site: https://www.portotheme.com/support/reset-sites/. Consequently, although it displayed as registered on your site, it wasn’t actually registered. Therefore, you’ll need to re-register the theme with the new purchase code you acquired, and it should function as intended.
2. Please follow the steps listed below:
Install the theme on the test/local site.
Register the theme with the purchase code on the test/local site.
Use the test/local site.Before migrating the test/local site to the live/final site OR using the license on the fresh new WordPress on the final/live site, you have to deregister the license from the test/local site by navigating to Udesign >> Theme License.
Migrate the local/test site to the live/final site OR Install the theme on the fresh new final Live site.
After that, you have to register the theme again on the final/live site with the same purchase code.
It should work.
3. Already explained in point no 2.
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Thank You. I updated the ticket and as I’m new to Porto I’ll get the support routine down soon. The test site I made by doing a FileZilla SFTP file copy of the entire file system and I copied the database manually and updated the domain name using phpMyAdmin. Old school. So the test server is just to figure out a new slider and new galleries which I will implement on the production side once I have them worked out in development. I don’t need to migrate again. I had to use the new license on the production site immediately because lots of plugins were not updating. The previous developer was paid to buy a license so what he did by deregistering it put the production server at risk. OK I appreciate your help and wish you a good week !! Regards – Mal
Hello, @heavenabovegc,
You’re welcome, Mal! It sounds like you’ve been quite busy getting everything sorted out. Using FileZilla and phpMyAdmin for setting up the test site definitely shows some resourcefulness! If you encounter any hiccups along the way, feel free to reach out for assistance. Wishing you a productive week ahead as well!
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Any way I could exchange an email with you offline from this public space ? Thanks -
Hello, @heavenabovegc,
Yes you can via my email: aizazawan55@yahoo.com Please share this comment URL in the email as well.
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