7212 comments found.
REmove the Gembar on top and put a coiuntdown timer. Add a FAQ to page
Hi, we have received your ticket 3624765 and will reply asap.
Hi – we bought the theme over a year ago and have built a ecommerce site using the theme. We are finding that the site takes a long time to load and moving from page to page.There are not many products on the site at the moment – it is still growing. Please any idea why the site is so slow? or how we can quicken up the theme? Thanks
Hi, kindly use one-click optimization feature and follow this documentation https://docs.codex-themes.com/category/279-performance-optimizations . For any further questions please contact us directly via our contact form at https://themeforest.net/user/codexthemes
Hi! I want to know how to deactivate gem theme registration for a website I no longer use. I want to use the theme for a fresh website.
my website domain is www.starknet-tech.com
Hi, kindly use TheGem license manager at https://codex-themes.com/thegem/license_manager as described in our documentation https://docs.codex-themes.com/article/295-license-terms to manage your licenses and activations.
I tried to access this link: themes.com/thegem/license_manager to input my registered purchase code and themeforest username but your system show: Wrong purchase code or username.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase and your URL, thank you.
Hello,
I’m pleased to inform you that my initial issue has been resolved. However, I have encountered another query regarding the ‘Fullscreen Scrolling’ feature. While it functions smoothly on desktop devices, I’ve noticed that the full screen scrolling is not operational on mobile devices. Specifically, the navigation dots are missing in the mobile view.
I would greatly appreciate your guidance on how to configure Fullscreen Scrolling to function effectively on mobile devices like desktop.
Thank you in advance for your assistance.
I have found the setting, Thanks.
Hi, thank you for letting us know.
Feature request:
To avoid confusion, please could you put a button that says “Save Changes” at the top and bottom of the theme options page (to avoid scrolling) instead of the Floppy Disk icon?
Hi, thank you for your suggestion, we will definitely discuss this in team.
Hello guys, greetings and congratulations on this excellent theme. I just bought TheGem and I’m trying to create a landing page but when I search for the “Logo” element I can’t find it, I only see it in the header builder section. Can you tell me how can I enable the logo element for the pages and landing pages? Thank you.
Hi, thank you for your purchase! You can specify the logo globally via Theme Options as described here https://docs.codex-themes.com/article/334-general . Alternatively you can use the “logo” element in the header builder as described here https://docs.codex-themes.com/article/204-header-specific-elements . In case of any further questions kindly submit a ticket at https://codexthemes.ticksy.com/ , thank you.
Hi, Is the theme compatible with WordPress 6.5? Are you going to make any update? Thanks
Hi, yes, we confirm, that TheGem is 100% compatible with the latest WordPress version.
Hi, great. is It also compatible with the latest version of WooCommerce (8.7.0). Thanks
Hi, yes, full compatibility with the latest WooCommerce version.
Hi, I have the gem theme 5 years ago with my website, this year we wanted to start making direct sales from the site, but I have not been able to activate the add to cart button on the products. is there any setting I have to move to activate it?
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code. We will check your configuration. Thank you.
Hi, I had bought Gem theme twice, one for my personal website and second for the localhost testing and development. First Gem theme I had bought using this nick name and the second time I used different account registered with my real name. Today, I have tried to install that second theme locally again but I have got a message “You have exceeded the max. number of activations, allowed by this activation key.” I can send you both my Item Purchase Codes if requested.
Please, help me solve this issue. Thank you in advance.
Hi, kindly use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code. Thank you.
all the preview view links from app are 404’ed like https://codex-themes.com/thegem/thegem-app/home/homepage-app-landing/ ......... in my site /wp-admin/admin.php?page=thegem-importer
Hi, kindly resubmit this at codexthemes.ticksy.com along with your URL and theme version, we cannot reproduce it.
Hi, last version of LayerSlider is 7.10.1 i try unistall from wp-dashboard theme and re-install, but is always 7.10.0
Hi, kindly recheck, it should be available via the WP dashboard – updates.
now it’s work thank !
Hi, After updating the theme to 5.9.5.2 (staging environment without any server cache or cache plugins active), I can’t edit the menu anymore. Also, suddenly the sticky-menu is activated, while deactivated in the theme settings. When I disable the whole menu, the menu still appears. When reinstalling back to the older version 5.9.3.1, the problem is resolved.
Question 01: Do you have any idea how this can happen? Question 02: Where can I find previous versions to update to 5.9.5.0 for instance? So I can check at which version the menu problem occurs?
Hope you can help me out asap.
I also deactivated all plugins. Unfortunately, the problem with the menu still occurs.
We have replied on your email request, kindly check.
Please, can you answer to my ticket? Since 5 days without answer: #3613089
Hi, sorry for the delay, the notification has landed in the wrong folder. Kindly check your ticket now, thank you.
On the Blog Posts page, (the page that shows the featured pic, the large title, and excerpt), The name of the title shows also before the excerpt – in the small body copy text. The tile runs right into the body copy of the excerpt. How can I change a setting to not have the title duplicate.
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, we will check. Thank you.
How to change rest password page text?
Hi, replied in ticket, kindly check.
Hi there, Is there a way to configure the related products section at the bottom of the Product detail page to show related products from the same category?
Hi, replied in your ticket.
Thanks!
You are welcome!
There is a new version of LayerSlider plugin available. Your current version is 7.9.11. Update to 7.10.0.
Update now.
Hi, the 7.10.0 version should be available via your WP Dashboard – Updates, kindly check.
I am not looking for support. But a genuine question to decided on a direction. I love this theme, I want to change to a different demo setup but do not want to lose my blogs, pages and menua items with pics and such. Is there an easy process or some way that works to do this? I either change the design with tthe Gem or go a new direction. So can this be done? Please point me in the direction.
Hi, thank you for your message. Sure, you can simply import a new demo you like – you will not loose your pages, blogs etc. Please contact us directly via our contact form at https://themeforest.net/user/codexthemes (you don’t need an active support for this) and let us discuss in details your requirements and your expectations, we would be happy to assist you.
Sent, Thank you!
Replied, kindly check.
Issue with “outdated copies of some WooCommerce template files” – been waiting for an update for almost 2 months now since this message started to appear.
The Gem Version 5.9.5.1 with Elementor Pro Version 3.20.0, Woocommerce Version 8.7.0
Hi, the current version of TheGem, 5.9.5.1, is 100% compatible with WooCommerce 8.6.1. The latest WooCommerce version, 8.7.0, was released a few days ago, and we are currently conducting compatibility tests before releasing an update. I’m not quite sure what you mean by “2 months” – the previous WooCommerce version was released on February 20th, and the latest version of TheGem (also released on February 20th, kindly check https://codex-themes.com/thegem/changelog.html) has addressed this WooCommerce update. If you have a special setup or configuration, please contact us directly via our contact form at https://themeforest.net/user/codexthemes. Otherwise, please wait a couple of days; the next release will be published soon. Thank you.
the support licence has been expired , after updating the theme the website is not loadig properly
Hi, we have replied per mail, kindly check
After updating the theme to latest version , my website stops loading and the content is not loading and not displaying the pages. My license has expired
Hi, Please share your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes, thank you.
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