667 comments found.
Hello there, pre-sales question, when playing the music after lock the screen, supposed (non-stop music/background music) can I change the music on lock screen of my smartphone? I mean, can I change the track playing with the screen locked like youtube premium does?
Hi escmaster, no that’s not possible because is not an app and doesn’t have this type of advanced copnnection with the operative system. Youtube does it from the app not form the website. Warm regards QantumThemes
Thank you for your response, this is sad once your competitors have this functionality on WordPress sites like Videon – Video, Short WordPress Theme and Bepop – Non-stop Music WordPress Theme, I’m saying this just because your theme is the most incredible that I’ve found for my purpose, your works is awesome you should think and make it more complete adding those functionalities, is so perfect that deserves more.
thanks for your feedback, we will see how it’s done… kentha has a couple years and perhaps technology is not allowing different solotion. Perhaps it can be implemented, will let you know. thanks again!
In the latest version 4.6.2 [2024 07 22], what is the ‘Player update’?
There is a small fix to resolve a bug in the custom tracks playlist which are added from the customizer, in the player settings, custom tracks. With latest Wp update it was breaking the mp3 and artwork url
Thanks!
Hi, why is the “How to update Theme” Link not working: https://qantumthemes.xyz/manuals/kentha/knowledge-base/how-to-update-the-theme/ – It’s a broken link, please provide the steps to properly update the theme. Thank you.
we moved the manuals all under the same page, sorry for the broken link
Hello, good morning, I love this template. I have prior questions before purchasing my copy. 1. Is it possible to sell beats with variable prices? That is, when you add to the cart you can see a pop-up view of available prices equal to beatstars.com 2.Can a user register as an artist and manage their own profile and sell tracks at any price they want? 3. Charge a user a commission per sale. 4. Is it a multi-vendor market? Or maybe it is compatible with dokan? 5.Grid View and List View?
Thank you very much, I will be attentive to your responses.
Hello, I’m replying in order using your numbers as reference.
The price variations are available in the single product details, because they may require more space to describe the variation and this is how woocommerce works by default. So no popup... but same result.2. 3.4. Users can’t register autonomously, you need a muti-vendor plugin from woocommerce for this. There are many, they are charged separately, sold by woocommerce and are not part of our support territory, but is technically possible. Please note this management is totally external to our software.
5. With Kentha you can display products as grid in the woocommerce archives, and create custom list views using Elementor.
Regards
Thank you very much for your answers, and in this case the artist will never have access to his profile to edit profile photos, links, songs, right? Is there an option to follow the artist?
Hello, this is not something that Wordpress and WooCommerce normally cover, such function requires third party plugins and is not part of our theme and support territory. So I can’t help regarding this specific type of functions… sorry
Hello, I haven’t been able to update my wp baker / js composer plugin for more than a year… I get this message: public_html/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99 I do not need to extend support, I just want to update my theme. Please help, thanks in advance
Good afternoon, the udpate to the latest version of thisd plugin was published on the 30th March. If you need help to install the updates, please use the contact form here https://www.qantumthemes.com/helpdesk/ Thanks!
Many thanks, I have just sent you a message. Cheers
How do i edit the names of the tabs in artist page – ALBUMS & PODCAST
Support expired, i’m sorry but we can’t provide technical information.
for $58 on extended support ill take my business elsewhere – we have purchased near on all of your themes? seems a bit steep for one question
I’m sorry but there is no “pay per question” option on this marketplace. Our technical support is expensive for our company, and if customers request it for free, it can’t be provided, sorry.
Hello, I want to buy this theme for a client from me to build his music website. I have following questions: 1. Is your theme also compatible with Easy Digital Downloads instead of woocommerce? 2. Do you offer the Music preview function with Watermaks? Means clients can download the music for free but hear a watermark sound within the music? 3. Can we sell the music with license packages? 4. Is it possible that clients can mark music to save it into their favourites?
Thank you in advanc e for your response.
Hello and thanks for your requests, I’ll reply in order:
1) Our theme is built to work with WC if you want to manage customers and access, but you’re free to use EDD to simply link a download action to an album and allow direct download. i wouldn’t recommend it for selling. Is not tested and requires more graphic adjustments while WooCommerce simply works fine.
2) Watermarks: Kentha allows to upload a separated sample. So the mp3 you listen is NOT the actual MP3 you download. The shop owner has of course to add his watermarks and upload a cropped watermarked song sample.
This can’t be done by the server, because you would need a heavy media management and re-encoding server, which is not a typical website hosting. At that point, if you own a media re-encoding server, you don’t need wp because typically you’ve got a company to program your store software from scratch, which would make it useless to add such functions on a WP theme.
The author simply exports a sample and uplaods it as product preview, as in almost any other shop of the web (audiojungle etc.)
3) Yes, Kentha allows product variations to apply different prices to the same product, specifying your license type. And also Ghost tracks (songs are hidden after purchase).
4) Users can add them to the shopping cart.
Hope this helps Best regards
Hello, thank you so much for your response and all the information. Everything sounds great and I will buy the theme today. But one question is still not clear from my side. Can someone download a the preview song for free? Means he can download the preview song with the watermark before he decides to buy the license. Is that possible?
Regards Chenesai
Well, yes you can do that, you can manually add a download link to the mp3 file and type something like “free preview download”. There isn’t any special function for this, but you can do it using default tools from WordPress
Perfect, thank you so much.
So clearly the developer has been made aware through several comments that the font is broken with the website after the latest update. They keep telling people to rebuy support when it’s clearly a widespread issue caused by them. Please update the theme so that it actually works as I am having the font problem as well after the latest update.
you basically broke your own theme, the fonts don’t work.
fix your theme, it’s absolutely broken now. Funny how in 12 days there are 3 comments related to broken fonts.
Hi Eurotik and good morning, thanks for your multitude of messages.
- On Sunday 17th Google updated format of some font families. This required a software udpate.
- On 19 March 2024 our theme update was already available (24 after google update) and allows to fix the fonts in a click
- We have helped already lots of user applying the update, in case you can’t find the proper information in the documentation, and in case you need our tech support to apply the fix, just write a message to our helpdesk https://www.qantumthemes.com/helpdesk/
The solution to this problem was provided within 48 hours from the Google Fonts update, you could have asked the helpdesk instead of spamming here, and your website would have been fixed in no time…
Your support doesn’t work. I submit a ticket and have no where to follow up or to see a reply. It’s just a webform. I submitted a ticket but I have no follow up and no way to check on it.
Hello! Replies are sent via email. The new support system is a contact form. I see you have a reply from this morning on your email. Can you have a look please?
Hi, I can see some comments you mention it’s possible to move the license from staging website to the production/live one. I’m planning to buy your template but I have a pre-sales question: do I need to contact you to transfer the license from the staging to the live website? it’s the same hosting/account (GoDaddy) but my website is live at the moment and I need to readapt all the layout using the staging one. How is this process from approvals perspective? any downtime/waiting time to transfer the license?
If you want to first customise their theme on a staging URL, as long as you delete it first, you can migrate this onto their intended end domain. So same site, same license, just a live domain.
To do so, please just send us a ticket
https://www.qantumthemes.com/helpdesk/thanks
I am failing to update my website font after the latest wp bakery and kentha updates.Can anyone help me
Hello and thanks for contacting us. Update failures can be linked to any sort of problem. We need to login and troubleshoot the issue step by step. Unfortunately I see your support period terminated a long time ago.
Please do like this:
1) Log in to your Envato account
2) Hover over your username and click ‘Downloads’ from the drop-down menu.
3) The downloads section displays a list of all the items purchased using your account.
4) Click on ‘Renew support now!’ next to the item you wish to renew the item support for and that’s it!
5) Once done, please get in touch with our technical helpdesk, and feel free to provide your website login. We will check what is happenign and make sure all is correctly udpated
https://www.qantumthemes.com/helpdesk/thanks!
I dont need support for such a simple question.Is anyone able to change their website theme font after the latest kentha update.Thats all i want to know.Yes or no!
Yes
Good afternoon, When I try to import the demo 10. The royalty free website. I am getting this error:
[ERROR] Failed to import “default-product” (Media)
Also, I cannot see where to enable the cart icon in the main menu.
My company bought the Theme, I can provide you with the License if it’s needed.
Hi! Sure no problem, please use this form: https://www.qantumthemes.com/helpdesk/
I just sent the request.
thanks
“Kentha Radio” requires “QT KenthaPlayer” version 3.3.0 or greater. After updating both the theme and the addon…
make sure to include your wp login so we can check. This was a big update so we will not require an active support to check this.
Greetings. The player no longer works. I ran the updates, but it still doesn’t work. I’ve excluded all plugins except the ones that come with it, but it doesn’t work. I tried setting a PHP version 7.4 and then 8, but it doesn’t work. Is there any problem? Thank you.
Hi, for support:
https://www.qantumthemes.com/helpdesk/support-request/Hello! How can I change the standard video banner on the main page, in the template MULTIPURPOSE MUSIC WEBSITE DEMOS – MUSIC LABEL?
Hello! To change the background video: 1. Right click on the background, and open the Navigator 2. In the right sidebar that will open, select the first section 3. From the Elementor editor on the left, find the styles tab, and scroll until the Video background 4. In the background URL, you can set any Youtube public video
More info https://elementor.com/help/section-background-video-options/Hello! Thank you for such a wonderful template and for spending your time with us. I still have one more open question.
Can I change the name of these fields to another one without having to edit the code? I want to change the language
https://dropmefiles.com/GJ1Fd https://dropmefiles.com/84NjEPlease avoid plugns to do this, since they never work correctly
Hi, why my purchase code is invalid?
i need to enter to the support team portal
Hi! Envato API seems to have issues lately. Please feel free to write us directly to support@qantumthemes.com
Thanks!
Hello, is there anyway to get the videos to play on mobile for the demos that have videos in the header. for me they do not play on mobile devices. Thank you!
Hi, mobile devices don’t allow fullscreen background videos, sorry. You should use a fallback image for mobile (eg. a screenshot of the video)
okay anyway to may music play auto on page load? so no need to hit play? also I am using icecast I can’t seem to pull now playing meta data into the page, would I be better off using shoutcast instead would this be better to pull the meta?
Autoplay is forbidden since 2018, sorry. We wrote a long post about this, back then. About icecast setup please send us an email to support@qantumthemes.com, include your wordpress login and purchase code: we will set it right for you.
hi sir templet demo not working why sir ?
Hello, our demo website is not opening for you?
yes sir am web develper in different platform fiverr, Upwork etc….i have clients that i send kentha template sample to but they don’t go ahead in fiverr show an error……( this message may contain a suspicious link, and couldn’t be shown at this time) sir only issu with kentha templet not show clients …...and sir not open show kentha demo
Thanks for the notification, the issue was found and fixed. Basically an automatic update failed, and caused the “white screen of death”. Rare but possible… Your notification was very appreciated, have a great weekend!
ok sir thanks…....demo sir open but sir fiverr freelancer same issu not clear error ….( this message may contain a suspicious link, and couldn’t be shown at this time) I send a demo of kentha to the clients but it was not show to the client only show error….plz sir clear this issu thanks
I can’t see any issue here, do you have a screenshot please?
but how do i send the screenshot to you?
Imgur (https://imgur.com/)
Lightshot (https://app.prntscr.com/)
Gyazo (https://gyazo.com/)
Snagit (https://www.techsmith.com/screen-capture.html)
TinyPic (http://tinypic.com/)
PostImage (https://postimages.org/)
CloudApp (https://www.getcloudapp.com/)
Dropbox (https://www.dropbox.com/)
Google Drive (https://drive.google.com/)
ShareX (https://getsharex.com/)
Joxi (https://joxi.net/)
ScreenCloud (https://screencloud.net/)
Filestack (https://www.filestack.com/)
Jumpshare (https://jumpshare.com/)
Evernote (https://evernote.com/)
OneDrive (https://onedrive.live.com/)
Clip2Net (https://clip2net.com/)
Prnt.sc (https://prnt.sc/)
FastStone Image Viewer (https://www.faststone.org/)
Sorry… What do we have to do with your messenger warning notification?
yes you are right, because sir i send samples of music themes to clients, there is no problem in any of the samples just that there is a problem in the kentha samples,...i have already removed all the kentha samples from everywhere because of the warning ….i just wanted to let you know so that this problem can be resolved….and there are many more music theme to work with thanks….
On which platform was it shared this link? I’ve never seen this warning before…
fiverr
you can share link on fiverr platform and sir see thanks
I’m sorry we are not related with fiverr and they may implement any tipe of check or restriction which is not under our control…
Can I hide the menu only on the Home page? If yes, how?
Yes that’s possible, our support can help with this. To receive tech support please extend the support service. Regards
Hi I am a verified theme buyer and today after updating to the latest wordpress and plugins my site is not loading the framed pages. Everything was fine before the updates. I logged into your support site and there’s no where to Make A Ticket. Need you to look at www.kingsofoldschool.com
Hi, I’m sorry but you don’t have a support active for your license. Please extend the support service for technical help on this issue. We will gladly login and check what’s causing the issue.
Regards
Hi, I had to delete my Wordpress site and start over, and now I am unable to use my purchase code/license. It keeps saying error, I already have a website. Will you please fix this problem as soon as possible? What do I need to do? Or instruct me how to reach support as it keeps saying I can’t get to support because of the purchase code error.
Please email us at support@qantumthemes.com including your website url, user, password and purchase code. We will check it for you, and make sure all works fine. Feel free to specify which demo you want installed and we will take care of this for you.
Thanks
I just wrote to you. Thanks
Thanks, all done! Best regards and good luck with the project. Regards
Hello again, there is no change. I have entered the site and the license has not been activated, therefore I cannot work and I lose the weekend. Please help.
Hello No worries you don’t lose the weekend we are here to help.
Also, I’ve found the source of our communication issue: Gmail is marking your emails as dangerous ( https://capture.dropbox.com/bVkAI0OUHg0m8dxa )
I think the problem is something in your email named “mailtrack”.
I’m on your case right now. No, changing server doens’t make you lose the license at all, the license is only linked to the domain.
I’ll be back to you via email in a minute. Thanks for your kind collaboration, regards Igor
