23226 comments found.
I want to use custom mini cart icon, not your defined icons classes. Any help? I have my svg, png
Hello, @aalaquis,
Unfortunately, this is not possible, you can not use the Custom icon for mini cart, you can request it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
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Trying to add a Porto Carousel logo but it isn’t working when I try to add multiple logos. It’s stuck with just one logo only…Is that a bug?
Hello, @seanthadlock,
Apologies for any inconvenience caused. I’ve tested the same process on our test site and it seems to be functioning perfectly without any issues. To address your concern effectively, could you kindly reach out to us through our support forum? Please create a ticket detailing your issue and provide your site admin access. This will enable one of our dedicated customer support team members to investigate your specific situation directly on your site and provide tailored assistance to resolve it.
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Hello, @seanthadlock,
Apologies for any inconvenience caused. I’ve tested the same process on our test site and it seems to be functioning perfectly without any issues. To address your concern effectively, could you kindly reach out to us through our support forum? Please create a ticket detailing your issue and provide your site admin access. This will enable one of our dedicated customer support team members to investigate your specific situation directly on your site and provide tailored assistance to resolve it.
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Hi Porto, candleart.es; in the check out when I am selecting the countries Spain is in english and I need “España” in spanish. Please can you help me how to change it? I have loco translate.
thanks
Hello, @Joaquim_,
If you are using the Loco translate plugin, Please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, I have found that you are using the WPML plugin for the site as well, Please go to WPML >> String Translation >> Click the scroll to the bottom of the page and click the Translate texts in admin screens link. https://cdn.wpml.org/wp-content/uploads/2021/03/translate-texts-in-admin-screens.png
This will take you to a searchable list of admin strings. Find the Words that you want to translate and then select those words and add them to the string Translation then you will go to the WPML >> String Translation >> then find and translate them into other languages.
If the problem persists, kindly provide the WP admin login credentials for your site via our support forum. We’ll investigate and offer a potential solution.
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Hi Porto,
Problem is there are lots of countries to translate (snap). Any way to transform them from English to Spanish? mandatory I have to edit all of them with Loco?
Also any way to hide countries? There are too much.
https://www.candleart.es/idiomasEspanol.JPGthanks, Joaquín
Hello, @Joaquim_,
1- Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
2- To hide the countries from checkout page please refer to this article: https://wordpress.org/support/topic/hiremove-country-selection-field-on-checkout-page/
Regards, P-THEMES.
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Hello, im using the porto theme, I could not import this banner in elementor https://www.portotheme.com/wordpress/porto/elementor/medical/. Please kindly take a look into this.
Hello, @kkowsikanth,
To locate the answer to your inquiry, kindly consult the following thread: https://www.portotheme.com/forums/topic/medical-theme-1-and-2/
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Does porto also have live search function to be used in the header? and how can i use custom icon for mini cart? thanks again for quick and awesome support.
Hello, @aalaquis,
1- Yes, Our theme provides the live search functionality. First of all, make sure that you have enabled the live search option from the theme settings as you can check here: https://postimg.cc/06C9hDPw After that please try to edit the header from PORTO >> Template builder >> Header >> https://postimg.cc/NLHzMY2N When the editor opens simply set the search form widget in the header and you’re done: https://postimg.cc/ZW7cHDyB
2- For the icon of the mini cart as you know how to edit the header now, Simply edit the header and in the mini cart widget you can simply change the icon from there: https://postimg.cc/YjzygR8g
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Hello,
I recommended your theme to a client and they bought and used the Architecture2 theme and all was going well till there was an update for Elementor and Advanced Custom Fields and the moment they updated, the whole site layout has become distorted. Everything is no longer looking professional at all and you need to push a fix for this please. The client is now blaming me for recommending your theme to them and this is not good! Those using the Architecture2 theme should please be careful not to update. Below is a screenshot of what I am talking about:
https://snipboard.io/uTVEf7.jpgHello, @0n1k6,
Could you please ask your client to contact us via our support system with his site WP Admin URL and Credentials so that we can have a look into it for him and help him out in resolving his issues.
Regards, P-THEMES.
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When will you be releasing the next update? There is a plugin that has a security issue and needs to be updated. Thank you.
Hello, @mistiesmith,
We have already released those plugins updates, please navigate to Appearance >> Install Plugins and try to update those plugins from there one by one.
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Thanks for the quick reply! When I go to Appearance >> Install Plugins, I don’t see the plugin updates that I need. WP Bakery and Slider Revolution are the plugin updates I need. Thank you!
Hello, @mistiesmith,
OK, I see, so please navigate to Porto >> Theme License and unregister the theme from there, and then re-register it with the same purchase code.
After that try to check again: https://themeforest.net/comments/30581333
And if the issue still persists then please contact us via our support system, and we will provide you the updated plugins zip files.
Regards, P-THEMES.
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That worked! Thanks so much!
You’re Most Welcome!!
I guess you’re not understanding what I want, I already tried slug URL as well in these fields https://paste.pics/85276de5d93428621952f7a57ddf0902
I just want to show different block for each category in content inner top. So Instead of creating templates, I want to use this function of porto.
Hello, @aalaquis,
That is what we explained to you below as well: https://themeforest.net/comments/30580121
It’s really easy with the page layout, simply create multiple blocks under Porto >> Template Builder >> Blocks.
And then navigate to Porto >> Page Layout and click on “content inner top” https://pasteboard.co/kVXm1gZoq8WG.png
After that choose the blocks you have created from there: https://pasteboard.co/WSRCspivBlGw.png
And then you have to set the conditions to show those blocks on particular categories as per your requirements: https://pasteboard.co/atvbG4Viy0ZZ.png & https://pasteboard.co/hX5B5feiRIDU.png
As simple as that.
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thankyou. you’re doing great job.
You’re Most Welcome!!
Again, what’s the purpose of having these fields on edit page of category? if I can add only one global block for all categories?
I want to display different block for each category, but it’s not accepting the short code for porto block.
https://paste.pics/85276de5d93428621952f7a57ddf0902Hello, @aalaquis,
To begin with, in those fields, you cannot insert block shortcodes; you must input the block slug instead. However, there’s no need to worry about these options. Our theme offers a dedicated feature for this type of functionality. Simply go to the dashboard, then navigate to “Porto” >> “Page Layouts.” From there, you can effortlessly add multiple blocks for various categories as desired. For a clearer understanding, please refer to the screenshots provided below:
https://postimg.cc/Mfz0fkHn
https://postimg.cc/q6BnM8Dn
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Hi, when I import the products in csv format, although the dimensions of each image are 1200×1800, they are automatically cropped to 960×720. I don’t think there is any other plugin installed that would trigger this problem because it is a new site. I think it is theme related but I don’t understand how to solve it.
I also made changes to the image sizes section in the Customize section, but this did not solve the problem. Also, as far as I have tested now, the problem is not only related to the csv upload, but also when I add individual products, the image is cropped and uploaded at the same rate.
Hello, @ibrahimyavuznet,
Please attempt to manually create the test product on your website, ensuring to set the image for it. Afterward, verify whether the image cropping affects it. Additionally, please test with the default WooCommerce theme (Storefront) to confirm if the issue lies with our theme.
Kindly share the results with us by generating a support ticket through our support system. Provide your site’s WP Admin Login details and explain the issue thoroughly. This will enable one of our customer support team members to investigate the problem on your site and assist you accordingly.
Regards, P-THEMES.
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Hi
I have a question regarding the “sticky navigation” module found in Porto Studio. In desktop version it works very well, however in mobile version, the navigation is not sticky! I haven’t found an option to fix this either. It’s normal ? How can I keep “sticky navigation” sticky in the mobile version?
regards
Hello, @datanaute,
In the sticky widget settings, you’ll find an option to specify the width beyond which you don’t want it to remain sticky. Take a look at this screenshot: https://postimg.cc/23GfBzJx . You can easily remove or adjust the value according to your requirements to resolve the issue.
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Thank you for your response, in fact I had not seen this option. Everything works perfectly!
Regards
Hello, @datanaute,
You’re welcome! I’m glad I could help. If you have any more questions or need assistance in the future, feel free to reach out.
Regards, P-THEMES.
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I have opened a ticket but no answer yet. I’m having an issue with the shortcodes offered in this theme, when downloading one of the templates, I did not get all the shortcodes in this page https://www.portotheme.com/wordpress/porto/shortcodes/
I have reinstalled the template several times but no luck. The Porto Studio also does not work for me.
I am actually trying to get to this shortcode: [porto_product_categories view=”creative” spacing=”20” text_position=”bottom-left” overlay_bg_opacity=”75” hide_empty=”yes” hover_effect=”show-count-on-hover” number=”4” animation_type=”fadeIn”]
I have tried everything, the shortcode is not rendering. Something is missing on my theme.
Hello, @Simply180,
Sorry for the delay, but we have already replied to your support ticket #39872, so please check our reply there and then reply back to it accordingly.
Regards, P-THEMES.
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Pre-Sale Question – Can the gallery image be linked to variables (For Eg: I sell black blue and red t-shirts, when I select the red varible I would want the gallery Image to change. Also if a customer adds to card the red variable, will the red variable image be reflected in the cart?
Hello, @DANHOCONLINEDEPARTMENT,
First of all, thanks for showing your interest in Porto WordPress 
Yes, absolutely you can, first of all, you need to set the variation images to your products by editing them under variations: https://pasteboard.co/WPGjpdpNOHpZ.png
So now if you choose that particular variation the gallery image will change and it will also be visible on the cart please as well, please refer to these screenshots: https://pasteboard.co/Vhqzo17QjCAV.png & https://pasteboard.co/kKQgWarCSqPn.png
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Hi,
Can you please update the WPBakery Visual Composer 7.5 to 7.6 ASAP? Because there is a security Vulnerability.
Please check the link below for more information.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js_composer-2/wpbakery-visual-composer-75-authenticated-contributor-stored-cross-site-scripting-via-post-title-tag-attributeThanks!
Hello, @sfantagiro,
Apologies for any inconvenience caused. Our standard procedure involves thorough testing of the latest plugin versions with our theme in a development environment before releasing them. Once tested, we’ll include the updated plugin in the theme package during the next theme update, ensuring its seamless integration. However, if you require immediate access, you can download the plugin from the following link: https://m.dropmefiles.com.ua/en/zCGT
Regards, P-THEMES.
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Thank you!
You’re Most Welcome!!
How to change quickview visual or shown details?
Hello, @ivito_studio,
Regrettably, at present, there isn’t an option available to customize the quick view content within our theme. However, you can submit your suggestion for this feature by posting it on our website here: https://www.portotheme.com/forums/topic/feature-request/ . Our development team will review and consider it for inclusion in future updates to the theme.
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just want to show description not the short description. Is it possible or no?
Hello, @ivito_studio,
Unfortunately, not possible for now, you can turn ON and OFF the quick view using theme options only.
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Where it’s located? As in theme options after search only have 2 optionshttps://imgur.com/a/hxfD5lW
There is only two options after searching quickview. https://imgur.com/a/6GXm0dy
so how can i disable it?
Hello, @ivito_studio,
It seems you are using the FSE mode on your site, Please navigate to Porto >> Template Builder >> Post Type and edit the particular product type from there, and then you can delete the quick view or any link from there as per your requirements: https://postimg.cc/ZBLs2RPN
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Hello, even though I deactivated the automatic slider, both in the theme settings and in the elementor block, the automatic slider continues to work. How can I solve this please?
Hello, @mycodesign,
Please make sure that you have turned OFF the slider autoplay from Porto >> Theme Options >> General >> Slider Config: https://pasteboard.co/14EYEd3ZJlLr.png
And also please make sure that you have turned OFF the slider autoplay by editing the particular element as well, such as the Column, please refer to this screenshot: https://pasteboard.co/K3TWzFWxnxsG.png
And if the issue still persists then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Sorry all is ok ,
No worries, glad to hear everything’s alright!
wp bakery 7.5 has a critical vulnerability and has been updated to 7.6. when will the new version be included in the porto download?
is the only way to not have to wait for you to include it in the porto download is to purchase wpbakery from them directly?
Hello, @americanplastictech,
Apologies for any inconvenience caused. Our standard procedure involves thorough testing of the latest plugin versions with our theme in a development environment before releasing them. Once tested, we’ll include the updated plugin in the theme package during the next theme update, ensuring its seamless integration. However, if you require immediate access, you can download the plugin from the following link: https://m.dropmefiles.com.ua/en/zCGT
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If i want to get several customizations, who should i then contact? I’ll of course be willing to pay for this.
All the best
Marc
Hello, @Leonelli123,
To access our paid customization services, kindly complete the form available on our website at: https://www.portotheme.com/customization/
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Hi, is there a way to show in archive the old price crossed out when its a sale item? Is it also possible to do that on single product page?
Hello, @mrijnwal,
It normally does the same, it’s working fine for us, please refer to these screenshots: https://pasteboard.co/1lIAlH3RACJS.png & https://pasteboard.co/hiUzu7dauuq5.png
If it is not working for you on your site then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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