6639 comments found.
Hi, Is there an option for code for influencers? For influencers to sell goods and receive commission? best regards, Ray
Hello, RayMediaGroup,
Thank you for getting in touch with us.
We regret to inform you that the feature you are inquiring about is not available within the theme’s options. However, we recommend reaching out to WooCommerce Support, as they may be able to provide you with suitable recommendations https://wordpress.org/support/plugin/woocommerce/
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8theme team
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Is this theme optimzied for Google ranking ex :W3c for product display result in google search ?
Hello, Tech9,
Thank you for your interest in our theme!
Please be informed that the functionality you are inquiring about requires a separate plugin for data exportation. For instance, you can refer to the following example: https://webappick.com/how-to-set-up-google-shopping-seo-for-woocommerce-store/.
Should you be interested, we offer customization as an additional paid service. Our SEO specialists are available to assist you with this matter.
If you have any additional questions or concerns, please do not hesitate to reach out to us by email via the contact form on this page – https://themeforest.net/user/8theme
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I have an issue on the new version of elementor flexbox container, when i change the page layout to “elementor full width” (from page settings), the breadcrumbs container is missing, is there anyway to make the page container in full-width without any padding?
Hello, Kmgiam,
Thank you for contacting us and for using XStore.
Kindly make an effort to utilize this element – https://prnt.sc/8vXjIRoSIvlw
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Great, thanks
Hello, Kmgiam,
You’re welcome!
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Hi,
how do i sort the products in Products Archive page?
Thanks.
Hello, Vitinhocaradeboi,
Thank you for getting in touch with us.
Appearance > Customize >WooCommerce > Product catalog > Default Product Sorting.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
We hope this information is helpful.
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8theme team
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Nice, thanks. But one and last question. Not really sure if its theme related. The attributes that i use for variable products, the sort order is not correct, like in the picture, it should be 1 Device, 5 Devices and 10 Devices. https://ibb.co/4dH915j
Hello, Vitinhocaradeboi,
You’re welcome!
Products > Attributes > Configure terms > https://gyazo.com/38c140c290a9861dc886de823e1b680e
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Does anybody else since the new update experienced the disappearance of Description from the Tabs section in Single Product template (the old one, not the elementor builder)????
Hello, TotalEnigma,
Thank you for getting in touch with us.
We would like to inform you that updating the theme should not cause any issues. Should you encounter any difficulties, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
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8theme team
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Update: For those with the same problem, I found the culprit! It’s incompatibility with the Villa Themes plugin “Product Size Chart For WooCommerce”, once I deactivated it the product tabs worked as usual.
Hello, TotalEnigma,
Thank you for sharing your experience with us.
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I have a store with 9 branches, each branch on a sub-domain. Does it make sense for me to buy 9 licenses?
Hello, Zoudnesmart,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We are working according to the Envato licensing terms and conditions – https://themeforest.net/licenses/standard?license=regular Should you require further clarification, please do not hesitate to contact them directly.
We hope this information is helpful.
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Great theme!!! I have a license (expired). This is a feature request: Please add Network Shared Images feature for multisite environment. For ex: a WC product from site 2 can view images from site 1, including images for variations, swatches, etc. In a multisite, the size of storage increases fast due to many shared images. Currently, I have to copy the images across sites. THANKS SO MUCH!!!
Hello, @nirvana5,
Thank you for contacting us and for using XStore.
We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding a search for only portfolio items to one of the upcoming updates.
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8Theme’s Team.
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Hi! I am very interested in buying the theme. The demos look awesome to me and I love the approach to user experience with which they are designed. The only thing that gives me doubts before deciding is the google Pagespeed insights rating. When I do a test with the demo https://xstore.8theme.com/elementor2/industrial-power-tools/ the result is that the web is disapproved. I would like to know if this can be solved or it is inevitable due to the characteristics of the theme. Thanks in advance for your answer.
Hello, Glowak,
Thank you for your interest in our theme!
Currently, cache and CDN are disabled on our demos, because we are working there on updating content. General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, and content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Hello, I have an error on my site: An error of type E_ERROR has occurred on line 307 of the file…. this has occurred when I was doing a translator for my website (loco translate). Now when I deactivate the core-xstore plugin the site works but when I activate the page it gives an error: There has been a critical error on this website.
regards
Hello, DiaoR,
Thank you for contacting us and for using XStore.
It appears that the issue is caused by an incorrect translation for XStore Core plugin.
We kindly request that you submit your inquiry on our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
To facilitate a thorough investigation and to assist you effectively, please provide the URL of your website along with temporary wp-admin and FTP access credentials.
Your cooperation in providing these details will enable us to examine the translation issue you have encountered more closely and offer the necessary assistance.
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8theme team
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Pre-sales Question.
Does your theme included other Currency Symbols then USD, GBP, Euro? I need PKR (Pakistani Rupee) to be displayed on my sales item. Is is already included? Especially for Demo “Industrial Power Tools Store”.
Hello, Blackzeroo,
Thank you for your interest in our theme!
We would like to inform you that the currency settings are not controlled by our theme; they are configured through WooCommerce, so you will be able to use these settings https://prnt.sc/3ayFkLYt3O_p or add a custom currency – https://woocommerce.com/document/add-a-custom-currency-symbol/
We hope this information is helpful.
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8theme team
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Hi, how are you? I have a issue with AJAX-loaded Product Pages. When users navigate to a product list page and click the “Load More” button, additional products are dynamically loaded as expected. However, when a user clicks on a specific product to view its details and then presses the browser’s back button to return to the product list, the previously loaded products are not preserved. Instead, the page only displays the initial set of products. Additionally, the page automatically scrolls down to the bottom, attempting to locate the last viewed product, which leads to a confusing user experience as the additional products are not present. We appreciate any help you can provide to address this issue. Thank you for your support
Hello, Beezsolutions,
Thank you for reaching out to us. We would like to inform you that for a more effective resolution of your query, we require you to submit a support request through our dedicated support forum. Please visit the following link to access the forum and create your request: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Additionally, ensure that you include the URL of your Shop page in your submission to facilitate a prompt and accurate response.
We appreciate your cooperation.
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8theme team
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Thank you, Rose, for your attention to this matter.
Currently, my support plan has expired. I am willing to renew my support contract if you believe there is a viable solution to the issue we are experiencing. However, if it turns out that there is no feasible resolution at this time, it would not make sense for me to renew the support just yet.
Additionally, I have observed similar behavior on your demo site at https://xstore.8theme.com/elementor3/electronic-mega-market/shop/. When I load more products, select one, and then go back, it only shows me the page I was on previously, appending “page/2” in the URL, without the possibility of seeing the earlier products.
Please let me know your thoughts on whether there is a fix for this issue. Thank you for your continued support.
Best regards
Hi There,
Are you guys planning to upgrade your php version anytime soon. Theme is still running on old code and most servers are using PHP 8+ already. This is slowing down sites tremendously. Is this in the plan or is it time for me to change themes?
Hello, NichemarketZA,
Thank you for contacting us and for using XStore.
XStore is compatible with PHP 8.2.1.
Should you have any specific feedback or examples you wish to share, please do not hesitate to reach out to us via email through the contact form available on this page: https://themeforest.net/user/8theme
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8theme team
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Hello, is there a way to customize the cart like this plugin?
Hello, jucapuna,
Thank you for getting in touch with us.
Currently, 2 layouts for the Cart are available: Off-Canvas and Dropdown, they are visible on our demos – https://xstore.8theme.com/
Please use the contact form on this page https://themeforest.net/user/8theme to ask new questions (it is free).
Thank you in advance for your cooperation.
Kind Regards,
8theme team
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Hello! I love the theme so far. My client has requested that we offer a request a quote button on only some of the products and remove the add to cart. Is this possible? Is it possible to have it show on the category pages too?
Thanks for your help
Hello, Carlyliczyk,
Thank you for contacting us and for using XStore.
You can create a few different layouts for single product pages via our Single Products Builders (currently we have 2 different Builders, so you can select).
Currently, it is not possible to have the request a quote button shown on the category pages, unfortunately.
Please use the contact form on this page https://themeforest.net/user/8theme to ask new questions (it is free).
We hope this information is helpful.
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8theme team
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Hello there,
i am trying to rebuild the header with the new Elementor approach and translate it with WPML, but there is an error in your Widget “Shopping Card” while trying to translate it.
Here you can see the error https://imgur.com/a/CEl2YBI inside the file /wp-content/plugins/et-core-plugin/app/controllers/elementor/theme-builder/header/cart.php:524
Thanks
Hello, Klitsios,
Thank you for contacting us and for using XStore.
Please contact us by email via the contact form on this page https://themeforest.net/user/8theme (it is free). Provide the URL of your site and temporary wp-admin access, so we can help you.
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8theme team
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Hello, a few days (probably after updating the theme), we’ve noticed that credit card option disappeared on check out. I’ve noticed other users of the theme mentioning that. Is there a common fix for that?
Thanks, Chris
Hello, Webtrust15,
Thank you for choosing XStore as your WooCommerce WordPress theme.
The theme update should not cause the mentioned issue. Please contact us by email via the form on this page https://themeforest.net/user/8theme Provide the URL of your site and screenshots or a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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Changing layout of single product is not changing, someone else with the same problem?
Hello, Vitinhocaradeboi,
Please contact us by email via the form on this page – https://themeforest.net/user/8theme and provide a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hm, my bad. Can just use Elementor. Works fine.
Hello, Vitinhocaradeboi,
If you have any additional questions or concerns, please do not hesitate to reach out to us by email.
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Hello On the support page there is an error with the download files XStore CORE Plugin 5.3.5 8 April 2024 When I download and install it, I still get XStore CORE Plugin 5.3.4
Hello, Wikings,
Thank you for getting in touch with us.
We’ve checked Core plugin from this page https://www.8theme.com/downloads/ and do not see the problem. It can be a cache problem on your side. Please submit your issue on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide URL and temporary wp-admin access, so we can check the situation on your site more deeply.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello On the support page is a in the download files XStore CORE Plugin write the version 5.3.5 But when I download it, it is XStore CORE version 5.3.4
Hello, Wikings,
Please provide the URL of the page or screenshot, so we can check it.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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I don’t know which one is failing, the server requirements are all good but it shows the following message when trying to import: “We are sorry to inform you that the XStore theme is unable to connect to the XStore API. Please check your internet connection, server whitelists and SSL certificate.”.
Hello, @pedro_cutire,
Thank you for contacting us and for using XStore.
Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54
We hope this helps.
Should you require any further information or support, please do not hesitate to contact us by email – https://themeforest.net/user/8theme
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Hello Keeps sending errors on installation Electronic Mega Market Demo Installed! However, We’ve Encountered Some Errors:
pages not installed 
media not installed menu not installed The most common errors occur due to low server requirements. We strongly recommend that you contact your hosting provider to verify and adjust the necessary server settings. But the server configuration is fine and the requirements requested are the same.
Hello, @pedro_cutire,
Please contact us by email via the contact form on this page – https://themeforest.net/user/8theme Provide the URL of your site and temporary wp-admin access, so we can check the issue more deeply and help you.
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Hello there, managed to successfully install the theme but now its asking me to update Xstore to version 9.5 when trying to update from wordpress the following error message shows up: An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
how do we update to the latest version?
Hello, @HHCS2013,
Thank you for contacting us and for using XStore.
For assistance with your inquiry, we kindly ask that you refer to the following article: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update
Should you require any further information or support, please do not hesitate to contact us by email – https://themeforest.net/user/8theme
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