6670 comments found.
Is there a way to ask for client to setup their paypal in frontend instead of asking them to login into WordPress which they are not good with computer sort of,
Hello, Eli_zxer,
Thank you for getting in touch with us.
We recommend that you contact WooCommerce support for issues related to this configuration https://wordpress.org/support/plugin/woocommerce/ , as it is beyond the scope of our discussion.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I just installed it on a client development website and I get this: Access to XMLHttpRequest at ‘https://xstore.8theme.com/elementor2/furniture3/wp-content/uploads/sites/4/2022/12/Item-3.json' from origin ‘*’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Why the website does need to get json files from xstore and are not stored locally?
PS: I censored the website name (origin).
Hello, Crildev,
Thank you for getting in touch with us.
Please edit the demo content and replace demo Lottie icons https://prnt.sc/gR-aqj6Q-hnO https://xstore.8theme.com/elementor2/furniture3/
If you have any additional questions or concerns, please do not hesitate to reach out to us by email https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
I just imported the demo (electronic mega market), but the menu and footer are not appearing, I realized that the menu structure exists in the WordPress panel.
Is there something I have to enable manually? Any link to the documentation because I didn’t find anything after searching.
Link for better analysis: https://geekfive.com/
I’m waiting for a tip.
Hello, @ajotta,
Thank you for contacting us and for using XStore.
We hope this message finds you well. To address the issue you are experiencing, we kindly ask you to follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’.
3. Choose ‘Edit with Elementor’.
4. Set the condition to ‘Entire Site’.
5. Click ‘Update’ to apply the changes.
For your reference, we have attached an image that illustrates these steps. https://imgur.com/RJ9XWDF
If the issue persist, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
Perfect, congratulations on the quality and dynamics of customizing the entire website.
Just the footer, which I didn’t find the same as the demo, but there are several other options.
Hello, @ajotta,
Thank you for your response.
You can edit footer under XStore builders: Footer builder with elementor.
Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor
If the issue persist, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area in topic. This will allow us to review your settings and better understand the issue at hand and help you.
We kindly recommend that you take a complete backup of your site before proceeding.
Please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello,
I didn’t find an option like the demo in the footer (electronic mega market), and also after doing the step-by-step process to activate the menu based on XStore Builders, I found a bug when clicking on the cart, the sidebar opens with a space at the top, see by the image below.
https://imgur.com/mgc7elfHello, @ajotta,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we use comments for pre-sales purposes.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
i about to create a multisite network for users to create their own store, so i am wondering if this theme can help me
Hello, Ghaneemy,
Thank you for getting in touch with us.
Please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
XStore can be activated on multisite, as it is technically possible, but according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses. The further explanation you can get from ThemeForest support.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, sorry, I’m editing my site, I saw a message in a previous version that they were going to stop using your personalized custom to migrate completely with Elementor, but now I’m doing that process of customizing the header, and I can’t find how to edit the width of the cart button canvas.
How do I find that option or do I have to do it through CSS?
(Content Type: Off-Canvas)
How do I make this wider? https://prnt.sc/DU4PUdDnbgK5
Hello, @jucapuna,
Thank you for getting in touch with us.
Please review the following option at your earliest convenience https://prnt.sc/HeiL2GQBg1Rn
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Oh, I didn’t realize that I had my own styles in Elementor.
thank you so much. <3 <3 <3<3
Sorry for another question, in the same cart previously one could place a message at the foot of the cart or add a Static Blocks. Here in Elementor, how can I add it to the foot of the floating cart to customize it a little?
Hello, @jucapuna,
You’re welcome!
Currently, this option is not available. It will be included in upcoming updates.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
ahh! ok ok! Thx.
Hello, @jucapuna,
You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, I want to view demo slides, but only a few of them load. Others appear as lines with a broken image icon in the left corner. They are attempting to load, taking time, but ultimately only a few of them load. Any ideas on what I should do?
Hello, @sudeys,
Thank you for contacting us and for using XStore.
We have completed a thorough review of the slides on your test site and are pleased to inform you that all slides are displaying correctly. To ensure optimal performance on your end, we kindly suggest clearing your browser’s cache or accessing the site with a new browser to verify the results.
We hope this resolves any concerns you may have had.
If the issue persist, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Does this theme work so that I can sell infoproducts like online courses, etc., of which I am an affiliate? For example, I advertise the product and when the customer clicks to buy, they will be directed to the Hotmart page, etc.
Hello, @ricendres,
Thank you for contacting us and for using XStore.
XStore supports all the default WooCommerce product types: simple, variable, external and grouped. An example of the external product you can check here – https://xstore.8theme.com/product/bae-top/ Please read about adding External products in this article – https://woo.com/document/managing-products/#adding-an-external-affiliate-product
We hope this helps. if you have any further questions or require additional assistance, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Been using this nice and powerful theme for about 2 years now. Had installed a child theme that have been using since. Before was able to update the theme but since the version 2.9.2 am not able again to update, causing a lot of dysfunctions on my site. Here is the message am getting anytime trying to update: “pdate failed: Download failed. Internal Server Error” Please help me solving that issue. Thanks
Hello, @Amidjos,
Thank you for contacting us and for using XStore.
1/ We recommend that you take a moment to review the following article: [How to Fix the Internal Server Error in WordPress](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/comment-page-6/). It provides a comprehensive guide that may help resolve the issue you are experiencing.
Should you require additional support after reviewing the article, please do not hesitate to contact your hosting provider for further assistance. They will be able to offer more specific guidance based on the details of your hosting environment.
2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/
You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update
We kindly recommend that you take a complete backup of your site before proceeding.
if you have any further questions or require additional assistance, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Best Regards,
8Theme’s Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I HAVE deleted the old website with which I had this theme, now I have installed it to use it in another url and replace an installed theme not related to this one. When installing this theme and trying to install the demo it tells me that the parent theme is not installed, that may be happening.
Hello, Oscardc,
Thank you for getting in touch with us.
Please read this article – https://xstore.helpscoutdocs.com/article/12-theme-installation
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Thanks for responding so quickly, something else related to this topic, why does it use so many resources and CPU Seconds on the server, any way to solve it?
Hello, Oscardc,
Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
hi,
would like to know if this compatible with HPOS ?
Hello, JFOC,
Thank you for getting in touch with us.
We wish to inform you that we have not officially conducted compatibility testing for this product.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
WooCommerce High-Performance Order Storage (HPOS)
Hello, JFOC,
Regarding your inquiry, if you are referring to one of the standard functionalities of WooCommerce, we anticipate no compatibility issues.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hey there! I was checking out the XStore theme and I’m really impressed with the design and functionality. I noticed that the user profile and community features are quite extensive. I was wondering, how does the theme handle user interactions and social engagement within the community? Also, do you have any recommendations for integrating third-party plugins for enhancing the user profile and community experience?
On a related note, have you come across any plugins that work particularly well with XStore for adding social media functionality and enhancing user profiles? I’m currently exploring options for integrating a user profile, social media, and community plugin called Youzify with themes like XStore. Any thoughts on how such a plugin might complement the existing features of XStore?
Looking forward to your insights!
Hello, @bobdavis6,
Thank you for your interest in our theme!
Xstore has a feature Social Authentication, Please read our theme documentation here – https://xstore.helpscoutdocs.com/article/87-facebook-login
The URL provided in our guide (https://xstore.helpscoutdocs.com/article/87-facebook-login) is indeed intended for the Google login setup within our XStore panel https://prnt.sc/OWn1P-oaE3yZ , and no additional plugins are required for this functionality.
While we have not used 3rd-party plugin conducted tests for social login purposes, we encourage you to explore and test them at your convenience.
We are committed to ensuring a smooth experience with our services, so if you have any further questions or require additional assistance with our native features, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi, Is there an option for code for influencers? For influencers to sell goods and receive commission? best regards, Ray
Hello, RayMediaGroup,
Thank you for getting in touch with us.
We regret to inform you that the feature you are inquiring about is not available within the theme’s options. However, we recommend reaching out to WooCommerce Support, as they may be able to provide you with suitable recommendations https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Is this theme optimzied for Google ranking ex :W3c for product display result in google search ?
Hello, Tech9,
Thank you for your interest in our theme!
Please be informed that the functionality you are inquiring about requires a separate plugin for data exportation. For instance, you can refer to the following example: https://webappick.com/how-to-set-up-google-shopping-seo-for-woocommerce-store/.
Should you be interested, we offer customization as an additional paid service. Our SEO specialists are available to assist you with this matter.
If you have any additional questions or concerns, please do not hesitate to reach out to us by email via the contact form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have an issue on the new version of elementor flexbox container, when i change the page layout to “elementor full width” (from page settings), the breadcrumbs container is missing, is there anyway to make the page container in full-width without any padding?
Hello, Kmgiam,
Thank you for contacting us and for using XStore.
Kindly make an effort to utilize this element – https://prnt.sc/8vXjIRoSIvlw
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Great, thanks
Hello, Kmgiam,
You’re welcome!
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi,
how do i sort the products in Products Archive page?
Thanks.
Hello, Vitinhocaradeboi,
Thank you for getting in touch with us.
Appearance > Customize >WooCommerce > Product catalog > Default Product Sorting.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Nice, thanks. But one and last question. Not really sure if its theme related. The attributes that i use for variable products, the sort order is not correct, like in the picture, it should be 1 Device, 5 Devices and 10 Devices. https://ibb.co/4dH915j
Hello, Vitinhocaradeboi,
You’re welcome!
Products > Attributes > Configure terms > https://gyazo.com/38c140c290a9861dc886de823e1b680e
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Does anybody else since the new update experienced the disappearance of Description from the Tabs section in Single Product template (the old one, not the elementor builder)????
Hello, TotalEnigma,
Thank you for getting in touch with us.
We would like to inform you that updating the theme should not cause any issues. Should you encounter any difficulties, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Update: For those with the same problem, I found the culprit! It’s incompatibility with the Villa Themes plugin “Product Size Chart For WooCommerce”, once I deactivated it the product tabs worked as usual.
Hello, TotalEnigma,
Thank you for sharing your experience with us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
I have a store with 9 branches, each branch on a sub-domain. Does it make sense for me to buy 9 licenses?
Hello, Zoudnesmart,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We are working according to the Envato licensing terms and conditions – https://themeforest.net/licenses/standard?license=regular Should you require further clarification, please do not hesitate to contact them directly.
We hope this information is helpful.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Great theme!!! I have a license (expired). This is a feature request: Please add Network Shared Images feature for multisite environment. For ex: a WC product from site 2 can view images from site 1, including images for variations, swatches, etc. In a multisite, the size of storage increases fast due to many shared images. Currently, I have to copy the images across sites. THANKS SO MUCH!!!
Hello, @nirvana5,
Thank you for contacting us and for using XStore.
We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding a search for only portfolio items to one of the upcoming updates.
Best Regards,
8Theme’s Team.
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hi! I am very interested in buying the theme. The demos look awesome to me and I love the approach to user experience with which they are designed. The only thing that gives me doubts before deciding is the google Pagespeed insights rating. When I do a test with the demo https://xstore.8theme.com/elementor2/industrial-power-tools/ the result is that the web is disapproved. I would like to know if this can be solved or it is inevitable due to the characteristics of the theme. Thanks in advance for your answer.
Hello, Glowak,
Thank you for your interest in our theme!
Currently, cache and CDN are disabled on our demos, because we are working there on updating content. General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, and content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
Hello, I have an error on my site: An error of type E_ERROR has occurred on line 307 of the file…. this has occurred when I was doing a translator for my website (loco translate). Now when I deactivate the core-xstore plugin the site works but when I activate the page it gives an error: There has been a critical error on this website.
regards
Hello, DiaoR,
Thank you for contacting us and for using XStore.
It appears that the issue is caused by an incorrect translation for XStore Core plugin.
We kindly request that you submit your inquiry on our dedicated support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
To facilitate a thorough investigation and to assist you effectively, please provide the URL of your website along with temporary wp-admin and FTP access credentials.
Your cooperation in providing these details will enable us to examine the translation issue you have encountered more closely and offer the necessary assistance.
Kind Regards,
8theme team
SUPPORT
CONTACT FORM
THEME DOCUMENTATION
Follow our Telegram chanel and be the first to find out all the latest news.
