8598 comments found.
I want to use this font on my site https://fonts.adobe.com/fonts/paralucent
I tried adding it but it did not work.
I added this css as they say:
font-family: paralucent, sans-serif; font-style: normal; font-weight: 100;
Hi supermex! Did you also installed the web font version of this font via your Child Theme? Ex: https://support.undsgn.com/hc/en-us/articles/214006085-Self-hosted-Web-Fonts
So with the newest update, all of my images that used to be completely crisp (especially on fullscreen portfolio displays) suddenly look grainy. Why would the update have changed this? Thanks!
Hi video586! We are sorry for this problem but no other user has reported a similar problem and by now last update of Uncode is several days ago, this means thousands of users have already updated without problems, please share at least the URL of your site so we can give you some useful input to understand the actual problem.
Thanks for writing! It may have happened with the prior update? I just know it wasn’t doing this the last time I looked. wowitsopen.com is the address. Thank you very much!
Hello and thank you! Currently, the images appear to be displaying correctly on our end. Could you confirm if you’re still experiencing the issue as before? Additionally, could you please specify the browser and operating system you’re using? Thank you in advance.
ps: Here a quick video of what we see https://undsgn.d.pr/v/MRFDQv
Hey Uncode!
Please take a look at this screenshot: https://cloud.metalpotato.com/q5C642rb
Is there a way on the blog archive where I can feature the most recent post at the top and all other posts show in a grid down below? I’ve tried this by adding two post blocks and offsetting the grid but the page shows all posts in both blocks.
Is there a way to do this, please?
Hi MetalPotatoUK! Yes, you can have this if you are working on a normal page and you don’t use the Dynamic Query option. A lot of the demos, even different in the layouts, are using this method.
Thank you!
Thank you for the confirmation! 
is possible to use the vertical nav gallery used on woocommerce products but on a post? using the media gallery block. tx
Hi Negro_13! No we are sorry but this is reserved to the WooCommerce Product Gallery module, and this is not something for which we can suggest simple CSS.
is it save to update to wordpress 6.5? any issue reported with uncode? Thanks
Hi carlosrosales1979! Feel free to update, at the moment we don’t have any report, and indeed just a few days ago on the Uncode Facebook group some users confirmed to a user who asked that all is good!
How can I replace the image of those 3 girls. I´ve been looking everywhere. Please help. http://agencialeche.com/portfolio/lider-bci/
Hi hernyboy! On this specific page (if you have not modified the original layout) it should be the Featured Images (used in the Header since the Header has the Dynamic Media option): https://support.undsgn.com/hc/en-us/articles/214002745-Featured-Image
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
There is an error in your instruction. I am using the designer layout and the featured image is not the same as the image in the header. Please help http://agencialeche.com/portfolio/designer-layout-2/
If you see the designer layout in this list you will find the feautred image. However when you enter the portfolio the image is different http://agencialeche.com/titulos/
Hi hernyboy! Ok of this is the Designer Layout please check the first Row background: https://undsgn.d.pr/i/7cw1fo
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi dwebbox! First of all we see some errors created by the Autoptimiser plugin you have installed, second you have a very old version of Uncode. So please update the theme first, disable the extra cache plugin, and test; https://support.undsgn.com/hc/en-us/articles/14791390760989
Thank you for the reply.. will this featured image issue will be solved by disabling the Autoptimiser plugin?
Hi dwebbox! In our reply we sent you a link to an article where we first suggest about the update to fix a problem with blurry images caused by WordPress 6.4, please check our link that leads to the article “Blurry images after update to WordPress 6.4.” After that you also have to try to disable the caching plugin because we see errors also due to that.
I have updated the theme now.. images are working fine but not able to update the Uncode Wireframes , Uncode WPBakery Page Builder these plugins
After the update Save your Theme Options in order to recreate the dynamic CSS file with settings like custom colors and fonts this point is mentioned in the documentation of theme update , but not working..
Hello! Have you updated the theme manually? Is your registration code active? If your Uncode copy isn’t active, you won’t receive automatic plugin updates, and you’ll need to update them manually. Regarding the dynamic CSS, please ensure that all messages on the System Status page aren’t in red. You can find more information about these topics in our documentation:
- https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
- https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration
- https://support.undsgn.com/hc/en-us/articles/213454589-Plugin-Installation
Best
i tried to remove the registration code and again activate it but now its not allowing According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure. More info
i have updated the theme via wordpress itself and not able to activate or install the plugins now
In this case, the ‘More Info’ text should be a link directing you to a documentation page containing all the necessary information. Simply follow the provided instructions and send a private message using the form you’ll find on this page, ensuring to include your Purchase Code: https://themeforest.net/user/undsgn
Best
Can you help in enabling the feature image in the header section.. i am not able to do so.. https://bagariaco.in/services-chartered-accountant/
Hi! We have noticed that this website is not properly registered and this is not compliant with Envato’s Copyright Policies. Therefore, please register this domain correctly first.
Update failed: There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)
this is the error i am getting once i update the theme via wordpress after updating the theme via wordpress there are plugin updates , but i am not able to update the plugins.. after updating the theme the images in the pages works proper and clear but header and many other things are not working properly
how can i get updated Uncode WPBakery Page Builder plugin that i can install manually ?
Hi dwebbox! As mentioned a couple of times now these problems happen because your installation is not properly registered, this is also written in the error message you copied. Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I need your help with registering uncode licenses. I don’t know how, but the license assigned to our client’s site was supposedly deactivated because “According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code”. We have 3 uncode licenses, some of which were only used temporarily on development sites, which never went into production. So, as support is no longer active, can you help me clarify this matter? Is there an email address to send my question to? Thank you!
Hi acmsoft! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, my team recently had uncode updated. Unfortunately, this caused an issue with some custom code we had in functions.php. Previously we had implemented some custom post types that we used for products, job listings, etc. In the update, it looks like this custom code was overwritten. We have gotten back to the point of being able to access the custom post types on the side bar and even see them somewhat in preview. However, the direct links point to a 404 page for all of the posts. Could we have some help determining how to get back to where we were? In the future, we’re going to implement a child theme to ensure this doesn’t happen again.
Hi coactWebTeam! Sorry, are you indicating that you directly modified the theme, and with the update, these changes were lost because the modified files were overwritten? Unfortunately, the scope of support does not extend to assisting customers with product modifications. Authors are not freelancers; the intent of support is to aid customers in utilizing the native features of the product as intended: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Hi there, a couple days ago I was able to add a separator between the value and the description in a counter. Now it just doesn’t work in any new counter, with “yes” as well as “no” for the separator. Is this a known bug or do I have to define anything special? Thanks for helping!
Hi Confettication! We have never received such a report, and without a check, it is not even possible to understand. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello!
I have a recommendation for the upcoming theme update regarding WooCommerce products.
There are cases where we allow buyers to add only one item in cart (Setting: Inventory tab -> Sold individually: Limit purchases to 1 item per order).
It would be more user-friendly if when the option above is enabled, to hide completely the Quantity box instead of showing the quantity box disabled. A lot of themes hide the quantity button to avoid any buyer confusion.
Example: https://www.idiliostudio.com/product/domain-name-registration-renewal/
Thank you!
Natasa
Hi NatasaCy! We tested that option and the quantity is hidden correctly when it is active. Are you overriding some theme files? https://lopezb.d.pr/i/etUfGF
Hi guys, i know im out of my support period but i think theres a bug/glitch on the theme.
1. When i refresh the website an image flashes before loading correctly. 2. When i hover on a product the pointer takes like a second to become a link (this was previously reported by me with no answer from the Uncode team as iv been told that you cant replicate de issue) Video attached to see exactly what is happening.
I hope we can figure out a solution. I deactivated all plugins, an the issue subsists. Everything is updated, including the theme. Website hosted on Siteground.
Video link: https://streamable.com/gspszl -> It will expire on 2 days.
Website: https://amartleather.com/ Uncode its a wonderful theme excluding the issues commented here.
Cheers.
Hi jccassinelli!
1. It seems that the flash is caused by a custom code you have inserted: https://undsgn.d.pr/i/vCjADm
2. Even if you don’t use it in the Row “Nuestra colección” you have the Background-Color Changer effect, please remove it: https://support.undsgn.com/hc/en-us/articles/4403183583505-Background-Color-Changer
Hi, thanks a lot for the quick response. About question 1, it is very strange as i havent added that code, double checked on theme options (css) and personalization (css also) without success to find it, i ended up adding a backgroung-image: none !important; to fix it. But now im facing a diferent issue only on mobile… products on home page and store need to be double tapped to work. Tested on 4 different phones and im getting the same behavior, one tap is not taking me to the product, double tapping yes. Video attached—> https://streamable.com/65hf09
About question 2 it seems that is working now with no issues.
Please excuse my terrible english. Cheers.
Hi jccassinelli! In the Posts module there is an option to remove the double-tab: https://undsgn.d.pr/i/gX4qvr
Hi, thanks a lot, thats great! Its working on the homepage, but i cant find the option for the Shop page. Thanks a lot in advance, cheers.
Hi jccassinelli! It’s in the Content Block that creates the shop page design, please check the Content Block you have in the Products > Content.
Thanks a lot again! All issues solved
Thank you for the confirmation!
Hello, I had reached out to the team directly via email and was asked to submit this issue via the themeforest comments. My support subscription has expired but I am reaching out because I believe there is some sort of BUG IN THE CODE.
ISSUE: When I use the copy & paste function within my posts to copy certain rows with their content into a new post, I invariably get an additional row, with the text UNCODE-PLACEHOLDER appearing at the bottom of the post or page or content block where I pasted content. You can see this by scrolling to the bottom of many of my pages. Scroll to the bottom of my sitemap https://mbastory.builders/sitemap/ or to the bottom of this post https://mbastory.builders/emba/too-old-full-time-mba/ The only pages that are not impacted are ones where I have not copied and pasted content from another post or page. I’ve looked in the wordpress database at the content of individual posts (and don’t see the UNCODE-PLACEHOLDER text there). I can’t figure out where to look to get rid of this or how this text is appearing.
Do you have any suggestions?
Hi! Does this happens only on these pages with extra plugin (table of contents)? What plugin is this exactly?
It’s not a plugin – it’s the UNCODE core or one of the core plugins that is causing it. It is (I believe) related to when you copy a ROW from a post or page and place it in another post or page. I can show you exactly what is happening during a video call. Please get in touch directly LCDERUS at GMAIL.com
Hi lcderus! Sorry, but please note that private support does not include video calls for any theme. Support is exclusively provided through our Help Center to users with valid support, as per the Envato Support Policy Terms. Currently, we have no similar reports from other users, and we also perform copy and paste operations on Rows daily. I will forward your report to our developers, and if the issue can be replicated in our installations, a fix will be included in the next update.
Hello lcderus! Meanwhile, if you’d like to try a potential solution, replace the following file with the one you’ll find at this link: https://www.dropbox.com/s/2tcb180ie4qx7hj/single.php?dl=0
wp-content/themes/uncode/single.php
The modification is still in beta, so any feedback from you would be greatly appreciated. Best
Hi, we just migrated our three domains to a new host and didn’t create a new product. Now we need new Envato purchase codes for these three domains.
The regular support only responded after 6 days and could not help us and referred us to the author.
We kindly ask you to get new Envato purchase codes, otherwise we cannot update our pages. Thank you for quick help.
Torsten
Hi ttams! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, thanks for the quick response. When I click on this link I end up on an error page (404): https://themeforest.net/user/undsgn
Hi, this is a bit odd, click here: https://undsgn.d.pr/i/qNcCMS
Thank you very much for the information. It worked. I sent a private message.
We already replied to your message!
Hi there, I seem to be unable to make my secondary menu visible on both tablet and mobile – do you have a workaround? Thanks in advance!
Hi teamwassTO! Try to check at this doc: https://support.undsgn.com/hc/en-us/articles/8589240024081-Menu-New-Top-Bar
That worked perfectly, thank you!!
Hi teamwassTO! Thank you for the confirmation!
Hey guys! Cannot figure out if it’s possible to show the list of current product category children as images with tiles? Don’t seem to be able through Posts block with Build Query – there’s no filter to show only current subcategories. Then there’s another block specifically for that, but it displays just a bulleted list. Thanks!
Hi spolyakov! We are sorry but there is no way to show only Child Categories if that is what you are asking, in case you can create a small CSS code to hide the parents. In case send us the link so we can suggest you this code.
Many thanks, that would work. I don’t have that block on the website, but it will be similar to the “Kategorie” here https://newgarden.pl/ If you can let me know the CSS class/pattern to look for, I’ll be able to take it forward. Also, if there is a specific hook or filter that I can use to modify WP Query for this block only, I can also use it in my child theme functions.php. Many thanks!
Hi spolyakov! No there is not a quick hook. With CSS you can simply do this since each thumb a the specific ID: https://undsgn.d.pr/v/CvgdIr
thanks! I see, not quite efficient, so will probably have to find some complex workaround. where can I modify the code for the posts block? I’m thinking of creating a clone and adjusting the query as needed. thank you
Hi spolyakov! Good news it occurred to us that we may have a hook that suits you: https://support.undsgn.com/hc/en-us/articles/360000874278-Actions-and-Filter-Hooks-Reference#filter-taxonomies
Hi Guys.
I seem to have an issue whereby my copyright text is appearing quite a way up the page and nowhere near the bottom. This happens in all browsers and also on my iPhone.
Any idea why this may happen?
I am using a custom copyright text but for some reason, it is a good 100px up from the bottom of the page and won’t centralise.
Thank you.
Hello Imagesofdorset,
without seeing the site, it’s hard to say what the cause might be, unfortunately. Could you please share your URL?
Moreover, if you require additional assistance, keep in mind that our Help Center is at your disposal. We have a dedicated support team ready to assist you. Please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Very nice theme. How do I modify the text size of the caption in the quote carousels? And how do I remoce the ”-” before the Name?
Hello egg_design! You can change the font size from the Media Gallery module itself https://undsgn.d.pr/i/1tBdat The hyphen before the quote author instead is put via CSS, sorry, so if you want to change it you need to use some lines of CSS code:
blockquote small:before {
content: "—";
}Change it with the symbol you prefer.
Moreover, if you require additional assistance, keep in mind that our Help Center is at your disposal. We have a dedicated support team ready to assist you. Please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Guys! Pre sale question: The theme is compatible with some event’s plug in?
Hi jeca120mx! We don’t want to be wrong but it seems to me that other users have used The Event Calendar, in case try it and if it doesn’t suit you we give you a refund so you can test risks free.
Awesome!!! Thank’s for your answer and i try buy the theme today but if not for sure on monday.
Hi jeca120mx! If you have any problem, don’t hesitate to contact us; as mentioned, we guarantee a refund if it doesn’t work as you would like with the plugin you need to use.
I have two license purchase codes that are not in use at all. I would like to use at least one of them right now. Please help.
Hi NorthSolutions! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
