21520 comments found.
i want to display a product discount by percentage, what should I do? default is “sale!” => want to convert to %.
Hello! This feature belongs to WooCommerce – I am afraid you need to search for the appropriate addon.
Hello,
I use the pre-made website “Elementor Coach”. I read the documentation, looked at the setting options countless times and unfortunately still couldn’t find a solution.
That’s why I would ask you to help me: How and where can I set the setting so that the Google Fonts are loaded locally?
Thanks and best regards.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I have muliplte Licenses and i have de-register from other sites using “my.the7.io.” but its still showing you “using this purchase code on 3, etc. ” why?
Hello! Please note that according to Envato Standard Licenses: 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. - https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Hello, Is this product available for resell?
Hello! Generally speaking, it’s not. You can find more info here https://forums.envato.com/t/resell-themes-and-other-envato-products/243577/10
does this theme support Content blocks (custom post types) ??
Hello! The theme has Custom Post Type builder https://guide.the7.io/elementor/user-guide/the7-dashboard/post-type-builder/
HI! I have purchased several licenses of the theme, however the support has expired but I need to ask a question. I received the following message from a site where I installed the theme: “All bundled plugins have been updated to the latest versions. Please update your software as soon as possible, as vulnerabilities have been discovered in previous versions of WPBakery Page Builder and Slider Revolution” Do you think it is dangerous for the security of the site? do you have any advice for me?. Thanks.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/ 
And you can update all your bundled plugins under The7 -> Plugins.
Hello
Actually, we are using WPML on our website for multi language dropdown but it is not working on the mobile view of this theme.
I have checked the issue with the WPML support and below is their response -
I’ve checked and found that the language switcher only doesn’t work when it’s placed within the Micro widget area of The7 Theme. However, when the language switcher is placed on a page, it functions correctly. For a clearer view, you can visit this page (https://staging.digitalkeystore24.com/support-2/) from a mobile device to see how the language switcher placed on the page works.
It’s possible that the theme disables certain features on mobile devices for performance or design considerations, or the event handling on mobile devices isn’t configured correctly. Given that the language switcher functions correctly on other parts of the site and only encounters issues within the Micro widget area of the The7 theme, it would be best to report the issue to the The7 theme. They can provide insights into theme-specific settings or issues that may need to be resolved.
So, can you please look into this issue at urgent priority or let me know how to fix this? Please advise
Thank you!
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
How can we display the category description below products on category pages?
Hello! You can add the description here https://ibb.co/fYLM7Kz
Hi, we don’t want to remove te description. We would like to show it below the products on a category page instead of above. How do we do this?
Hi!
We are currently reviewing your support request at https://support.dream-theme.com/ Could you please specify what page builder you are using or provide a link to the page in question? Thanks!
Hello!
Our site runs The7 11.12.0 I’ve downloaded the ZIP file and it contains 11.11.2 which it’s an older version.
I downloaded the file because I though it would include an update for The7 LayerSlider WP. It has a vulnerability.
Will you release an update ?
Thanks
Hi!
Talking about Layer Slider, could you please refer to https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590/comments?utf8=%E2%9C%93&term=layer+slider&from_buyers_and_authors_only=0#comment_23195419 I am afraid this plugin is no longer available at Code Canyon.
dropdown is not working, I have installed this theme with Elementor and Navigation dropdown is not working, And I am not getting proper response from the support team. Here is the link to website https://0percent.nurp.com/
Hello! I have rechecked the ticket: you need to empty all existing caches or simply disable them. You have confirmed the problem doesn’t happen on a local environment without caching.
Your changelog in the description indicates v.11.12.0 (Apr 12, 2024) however ThemeForest has the “Last Update” as “6 March 2024”. Are the files we buy/download up to date?
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Hello ! By updating WP Bakery from 7.5 to 7.6, and after update Theme 11.12.0 and update rev slider are ok, I have this error : An error occurred while updating Page Editor: : To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Can you tell me if we must wait for another update ? Thank you very much,
Hello! Please make sure you are updating WPBakery via Dashboard -> The7 -> Plugins. And not via Dashboard -> Plugins.
Wonderful !!! Thank you very much, it’s all good !! Have a good day 
Always welcome
Hi, after updating The7 theme and all plugins my site is down with fatal error E_COMPILE_ERROR row 54 /wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php. Error: require_once(): Failed opening required ’/wp-content/plugins/js_composer/config/lean-map.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
OK, thanks. I submitted a ticket there.
FYI: We have experienced this issue on two of our clients sites recently after Elementor was upgraded to the latest version. Upgrading elementor beyond version 3.16 causes critical issues. Note: Pro Elements newer version requires newer version of Elementor to be installed, thus conflicting further with current The7 Theme.
Some details can be see here (as other locations online): https://github.com/elementor/elementor/issues/24449Hello! This issue should be resolved by updating The7 theme. Could you please try.
Hi, I’m considering using this theme for my website. I’m particularly interested in its user profile features. Does the theme allow for extensive customization of user profiles?
I’ve been using Youzify for my user profile needs on another site, and I’m curious if there’s any compatibility between the two.
Hi! The7 has such a design for User profile page https://ibb.co/jggJH39 But it is available only when WooCommerce is activated on a website.
Hi,
Can you please update the WPBakery Visual Composer 7.5 to 7.6 ASAP? Because there is a security Vulnerability.
Please check the link below for more information.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/js_composer-2/wpbakery-visual-composer-75-authenticated-contributor-stored-cross-site-scripting-via-post-title-tag-attributeThanks!
Hello! Yes, we will deliver ver. 7.6 ASAP. Thank you for the heads up!
Done!
Thank you for the prompt update..!!
Always welcome And thank you for drawing our attention!
in the add products section. i can’t find tab 2, tab 3. for example: product specifications, policies,
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, I cannot find any place to remove Roboto Condensed font, it is showing only in exported settings and all menus dont have it, how do I remove this font from loading? It’s in header-side_line-elements-near_menu-typography Condensed:700”
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I purchased this theme, but the slider revolution which is included in this theme also requires license as below. Isn’t the license of the slider revoluition included in this theme?
https://ohsehoon.mycafe24.com/slider.pngHi!
Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – it explains the difference between stand-alone and bundled plugins versions. This is true for all ThemeForest themes, not just The7.
Thank you! This is my second time of using the 7. It was not like this when I use the 7 last time, the Slider Revolution automatically recognized the bundled plugins and did not require the license. But this time it is not the case. I’d like to know what is the difference.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/bundled-plugins-license/ It works the same way for all other themes.
Hi Support I created ticket with quickship name 2 days and your team not even responding is this way of the your theme support. Please reply ticket on a immediate basis
Hello! Please refer to https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590#item-description__need-some-help Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0), (usually) within 24h, in the order, they were received.
