6639 comments found.
Hello support team, Can we integrate the digital product with third party to be sent the items directly once purchased through wocommerce ?
Hello, Zaki211,
Thank you for your interest in our theme!
Our theme supports all WooCommerce default product types including digital/downloadable products https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Unfortunately, we cannot guarantee full compatibility of our theme with all third-party plugins. However, we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
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8theme team
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Xstore 9.3.9 XStore Core 5.3.9
Fatal error when click to Email builder and Sales booster in the Xstore panel control
Failed to open stream: No such file or directory in wp-content/themes/xstore/framework/panel/panel.php on line 323
PHP message: PHP Fatal error: Uncaught Error: Failed opening required ‘wp-content/themes/xstore/framework/panel/classes/email-builder.php
I fixed the problem renaming these files
email_builder.php -> email-builder.php
sales_booster.php -> sales-booster.php
Regards Salvador
Hello, Scaballe,
Thank you for contacting us and for using XStore.
We are pleased to inform you that the resolution to the issue you reported will be incorporated in the forthcoming update of our theme.
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8theme team
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Hello, how to report bugs or depricated files? Thank you.
Hello, Chaafi,
Thank you for getting in touch with us.
Please reach out to us via the email contact form available on this page – https://themeforest.net/user/8theme
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Hi there, I wanted to add a custom taxonomy for products like categories and tags and wanted to show them in filters also. Can you please tell how to achieve it? How can I create custom taxonomies using xstore theme? Thanks!
Hello,
We hope this message finds you well. We would like to inform you that the taxonomies you are inquiring about originate from the WooCommerce plugin. For detailed information on managing product taxonomies, please refer to the official WooCommerce documentation available at: https://woocommerce.com/document/managing-product-taxonomies/
Should you wish to create a custom taxonomy, we strongly recommend that you seek assistance directly from the WooCommerce support team. They can be reached through the following link: https://wordpress.org/support/plugin/woocommerce/
Thank you for your attention. Should you have any further questions, please do not hesitate to contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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I am showing that there is an update for the Slider Revolution (6.7.10) that includes critical security update. When will you have that or where can I download it? Thanks
Nevermind. I found it. Thanks
Hello, Creativeone,
Thank you for getting in touch with us.
Plugins can be downloaded from this page – https://www.8theme.com/downloads/
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Change log shows update details with security fix but unable to find update notification in wordpress both admin panel and in the download portal.
Hi eniyan_r,
An update for the public will be available in approximately 5 minutes. Please remember to click the refresh button on your XStore dashboard. https://prnt.sc/bIVTmdsHayIx
Kind Regards,
The 8Theme Team
I appreciate the prompt assistance and update.
Hello, I would like this demonstration template but I can’t find it in the repository. I have updated the template. Could you help me? Thanks https://xstore.8theme.com/elementor3/grocery-mega-market/
Hello, @xhannaa2,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To ensure optimal performance and security, we kindly advise you to update your Xstore theme and the core plugin to the latest versions available. You can verify the updates by navigating to XStore Dashboard > Import Demos on your site.
For detailed instructions on how to update, please visit: - Update History: (https://xstore.8theme.com/update-history/) - Theme Update Guide: (https://xstore.helpscoutdocs.com/article/63-theme-update)
Should you continue to experience any issues after updating, we request that you provide us with access to your site’s wp-admin area. Please submit this information securely in the private content section of the support forum topic, https://www.8theme.com/forums/xstore-wordpress-support-forum/ -allowing us to further investigate and assist.
Thank you for your attention to this matter. We look forward to assisting you and ensuring your site runs smoothly.
Best Regards,
The 8Theme Team.
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Hi, Have you tested google Pagespeed insights rating. The website getting slow. How can I get better the page speed?
Hello, Immersivesoul,
Thank you for your interest in our theme!
Currently, cache and CDN are disabled on our demos, because we are working there on updating content. General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, and content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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theme import is getting stuck at 40% and not finishing. what to do?
Hello, nihalmalik,
Thank you for contacting us and for using XStore.
1/ Check System Requirements:
Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
For this please contact your service provider and ask them to fix it.
After that, Please clear your browser cache and check again.
2/ If the issue persist, Please provide screenshot of the problem and we would appreciate it if you could create temporary wp-admin access and share the details via the private content area in topic. This will allow us to review your settings and better understand the issue at hand and help you.
We kindly recommend that you take a complete backup of your site before proceeding.
Please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team.
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there is no free support. i cant make a new topic if my support has expired. I dont mind a delayed fix but there should be some support. I reached you via email and they said they cant help and im better off buying a new theme if i dont buy the support
Is there a way to ask for client to setup their paypal in frontend instead of asking them to login into WordPress which they are not good with computer sort of,
Hello, Eli_zxer,
Thank you for getting in touch with us.
We recommend that you contact WooCommerce support for issues related to this configuration https://wordpress.org/support/plugin/woocommerce/ , as it is beyond the scope of our discussion.
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8theme team
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I just installed it on a client development website and I get this: Access to XMLHttpRequest at ‘https://xstore.8theme.com/elementor2/furniture3/wp-content/uploads/sites/4/2022/12/Item-3.json' from origin ‘*’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Why the website does need to get json files from xstore and are not stored locally?
PS: I censored the website name (origin).
Hello, Crildev,
Thank you for getting in touch with us.
Please edit the demo content and replace demo Lottie icons https://prnt.sc/gR-aqj6Q-hnO https://xstore.8theme.com/elementor2/furniture3/
If you have any additional questions or concerns, please do not hesitate to reach out to us by email https://themeforest.net/user/8theme
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Hello,
I just imported the demo (electronic mega market), but the menu and footer are not appearing, I realized that the menu structure exists in the WordPress panel.
Is there something I have to enable manually? Any link to the documentation because I didn’t find anything after searching.
Link for better analysis: https://geekfive.com/
I’m waiting for a tip.
Hello, @ajotta,
Thank you for contacting us and for using XStore.
We hope this message finds you well. To address the issue you are experiencing, we kindly ask you to follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Header Builder’.
3. Choose ‘Edit with Elementor’.
4. Set the condition to ‘Entire Site’.
5. Click ‘Update’ to apply the changes.
For your reference, we have attached an image that illustrates these steps. https://imgur.com/RJ9XWDF
If the issue persist, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
Kind Regards,
8theme team.
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Hello,
Perfect, congratulations on the quality and dynamics of customizing the entire website.
Just the footer, which I didn’t find the same as the demo, but there are several other options.
Hello, @ajotta,
Thank you for your response.
You can edit footer under XStore builders: Footer builder with elementor.
Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/195-xstore-footer-builder-with-elementor
If the issue persist, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area in topic. This will allow us to review your settings and better understand the issue at hand and help you.
We kindly recommend that you take a complete backup of your site before proceeding.
Please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team.
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Hello,
I didn’t find an option like the demo in the footer (electronic mega market), and also after doing the step-by-step process to activate the menu based on XStore Builders, I found a bug when clicking on the cart, the sidebar opens with a space at the top, see by the image below.
https://imgur.com/mgc7elfHello, @ajotta,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please note that we use comments for pre-sales purposes.
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8theme team
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i about to create a multisite network for users to create their own store, so i am wondering if this theme can help me
Hello, Ghaneemy,
Thank you for getting in touch with us.
Please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
XStore can be activated on multisite, as it is technically possible, but according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site and/or localhost, but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses. The further explanation you can get from ThemeForest support.
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8theme team
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Hello, sorry, I’m editing my site, I saw a message in a previous version that they were going to stop using your personalized custom to migrate completely with Elementor, but now I’m doing that process of customizing the header, and I can’t find how to edit the width of the cart button canvas.
How do I find that option or do I have to do it through CSS?
(Content Type: Off-Canvas)
How do I make this wider? https://prnt.sc/DU4PUdDnbgK5
Hello, @jucapuna,
Thank you for getting in touch with us.
Please review the following option at your earliest convenience https://prnt.sc/HeiL2GQBg1Rn
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8theme team
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Oh, I didn’t realize that I had my own styles in Elementor.
thank you so much. <3 <3 <3<3
Sorry for another question, in the same cart previously one could place a message at the foot of the cart or add a Static Blocks. Here in Elementor, how can I add it to the foot of the floating cart to customize it a little?
Hello, @jucapuna,
You’re welcome!
Currently, this option is not available. It will be included in upcoming updates.
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8theme team
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ahh! ok ok! Thx.
Hello, @jucapuna,
You’re welcome!
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8theme team
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Hello, I want to view demo slides, but only a few of them load. Others appear as lines with a broken image icon in the left corner. They are attempting to load, taking time, but ultimately only a few of them load. Any ideas on what I should do?
Hello, @sudeys,
Thank you for contacting us and for using XStore.
We have completed a thorough review of the slides on your test site and are pleased to inform you that all slides are displaying correctly. To ensure optimal performance on your end, we kindly suggest clearing your browser’s cache or accessing the site with a new browser to verify the results.
We hope this resolves any concerns you may have had.
If the issue persist, please do not hesitate to contact us. You can reach out to us via email through the contact form available on the next page – https://themeforest.net/user/8theme Or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
For us to assist you effectively, kindly provide a link to your website along with temporary wp-admin access credentials. This will enable us to investigate the issue on your site and suggest an appropriate solution.
Kind Regards,
8theme team.
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Does this theme work so that I can sell infoproducts like online courses, etc., of which I am an affiliate? For example, I advertise the product and when the customer clicks to buy, they will be directed to the Hotmart page, etc.
Hello, @ricendres,
Thank you for contacting us and for using XStore.
XStore supports all the default WooCommerce product types: simple, variable, external and grouped. An example of the external product you can check here – https://xstore.8theme.com/product/bae-top/ Please read about adding External products in this article – https://woo.com/document/managing-products/#adding-an-external-affiliate-product
We hope this helps. if you have any further questions or require additional assistance, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team.
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Been using this nice and powerful theme for about 2 years now. Had installed a child theme that have been using since. Before was able to update the theme but since the version 2.9.2 am not able again to update, causing a lot of dysfunctions on my site. Here is the message am getting anytime trying to update: “pdate failed: Download failed. Internal Server Error” Please help me solving that issue. Thanks
Hello, @Amidjos,
Thank you for contacting us and for using XStore.
1/ We recommend that you take a moment to review the following article: [How to Fix the Internal Server Error in WordPress](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/comment-page-6/). It provides a comprehensive guide that may help resolve the issue you are experiencing.
Should you require additional support after reviewing the article, please do not hesitate to contact your hosting provider for further assistance. They will be able to offer more specific guidance based on the details of your hosting environment.
2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/
You can find detailed instructions for updating the theme at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update
We kindly recommend that you take a complete backup of your site before proceeding.
if you have any further questions or require additional assistance, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme or via our support forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/
Best Regards,
8Theme’s Team.
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I HAVE deleted the old website with which I had this theme, now I have installed it to use it in another url and replace an installed theme not related to this one. When installing this theme and trying to install the demo it tells me that the parent theme is not installed, that may be happening.
Hello, Oscardc,
Thank you for getting in touch with us.
Please read this article – https://xstore.helpscoutdocs.com/article/12-theme-installation
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thanks for responding so quickly, something else related to this topic, why does it use so many resources and CPU Seconds on the server, any way to solve it?
Hello, Oscardc,
Please follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
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8theme team
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hi,
would like to know if this compatible with HPOS ?
Hello, JFOC,
Thank you for getting in touch with us.
We wish to inform you that we have not officially conducted compatibility testing for this product.
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WooCommerce High-Performance Order Storage (HPOS)
Hello, JFOC,
Regarding your inquiry, if you are referring to one of the standard functionalities of WooCommerce, we anticipate no compatibility issues.
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8theme team
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Hey there! I was checking out the XStore theme and I’m really impressed with the design and functionality. I noticed that the user profile and community features are quite extensive. I was wondering, how does the theme handle user interactions and social engagement within the community? Also, do you have any recommendations for integrating third-party plugins for enhancing the user profile and community experience?
On a related note, have you come across any plugins that work particularly well with XStore for adding social media functionality and enhancing user profiles? I’m currently exploring options for integrating a user profile, social media, and community plugin called Youzify with themes like XStore. Any thoughts on how such a plugin might complement the existing features of XStore?
Looking forward to your insights!
Hello, @bobdavis6,
Thank you for your interest in our theme!
Xstore has a feature Social Authentication, Please read our theme documentation here – https://xstore.helpscoutdocs.com/article/87-facebook-login
The URL provided in our guide (https://xstore.helpscoutdocs.com/article/87-facebook-login) is indeed intended for the Google login setup within our XStore panel https://prnt.sc/OWn1P-oaE3yZ , and no additional plugins are required for this functionality.
While we have not used 3rd-party plugin conducted tests for social login purposes, we encourage you to explore and test them at your convenience.
We are committed to ensuring a smooth experience with our services, so if you have any further questions or require additional assistance with our native features, please do not hesitate to contact us by email via the contact form on this page – https://themeforest.net/user/8theme
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8theme team.
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