39339 comments found.
Hi Guys,
Hope you can help me. I’m trying to install the Child theme of Avada, but I get the following error.
The parent theme is missing. Please install the “Avada” parent theme.
How is this possible? I installed the parent theme already. It’s seems that the Child theme does not recognize this.
I dont have support license. I don’t need that, but only have this question…
Hello @Jslooten
That should definitely not happen, can you kindly recheck if perhaps you have renamed the parent theme differently or if the parent theme installation or even child theme installation is not being done properly? ie some files are missing?
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thanks for your response. The parent theme installation was done correctly and has the original name, nothing was renamed. I’m not allowed to create a ticket within my avada support account, because I dont have any support available. I need to buy that, but I only have a question about the installation of the child theme…
Hello @jslooten
This is actually a setup specific issue, we have no issues with our child theme or Avada theme installation as such so whatever is happening here will require our team to take a closer look, it will not be possible to provide any information without having a look into your setup.
Thanks
-Ammar
I understand. So that does mean that I have to buy my support renewal for $50….?
Hi,
If it’s a one time setup issue, we can take a look as a courtesy but for follow up support queries you’d need active support.
For this issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Thanks Abbas, I will use the contact form.
You are most welcome 
Hello, we have licenses for avada, but for one of our websites, it says the theme is V7.11.4 | UNREGISTERED, and at the avada site it says it is active, how can we fix that? It also says our support is “expired”? Didnt get that, the license should be renewed every year?
Hello There
You can simply reset your purchase code in this case by following the link here => https://avada.com/documentation/how-to-use-my-avada/
You will need to click on blue chain (link) icon and that should reset your purchase code to be used again.
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
My previous site fell down and now I am setting it up again. I bought the license for the same site but now it tells me that it is used, I need a new code
Hello @armasandreina
You can simply reset your purchase code in this case by following the link here => https://avada.com/documentation/how-to-use-my-avada/
You will need to click on blue chain (link) icon and that should reset your purchase code to be used again.
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
How to add a “Cc” email in Avada form? Please let me know. I am working for one of my client. But do not see any option to add Cc email in Avada form.
Hi,
You can add CC email address under the Form Options > Notifications tab when editing the particular Avada form.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How do I remove the “Schedule an Appointment” from the side bar of the blog pages?
Hello @rolandadvertising
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Greetings! We are wondering if there is an ability to create an infinitely scrolling carousel?
Hello @currytech
Depends on what you mean by infinitely scrolling here, we suggest you to open a support ticket since you already have a valid support with us.
Click Here to Get Avada Support
Thanks
-Ammar
One simple question that is not worth $50 to renew support. Can not submit ticket so comment it is. We have a mobile footer menu…. how to update to open up basically not down or enlarge the footer. We can send link if you provide email, thanks.
See if support requires $50 for this, I imagine they will for some odd reason.
Hello @Bsys_23
It is not about the complexity or simplicity of query, we do not provide support here for site specific issues as its not possible to provide a response without taking a look into your setup.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Guess it’s a $50 question, thanks, I guess.
Watch your support if it expires you are on your own or pay $50 for something simple, will figure it out though. Buyers beware though see how simple this is, they will not look at it until support is renewed for basic issue. Should have it fixed today just wanted to save hours to fix it was all.
Hello @Bsys_23
As mentioned above, hands on support is provided only via our ticketing system.
Thanks
-Ammar
I have couple of Avada Licenses and few of the have “table of content ” element but some of them don’t, please let me know how to fix it? or when can I enable the “Table of Content” element. Thanks in advance
Hello @mehrangreen
Kindly make sure of two things.
1. That you are on the latest version of Avada on all the installations. 2. That you have the element enabled from Avada > Builder Options > Elements tab, more about this can be read here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Avada_Builder_Elements
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for getting back to me. I checked the Element tab again after your reply, but the option still isn’t there. The screenshot in the Avada Documentation link you provided confirms this. Please advice Thanks
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thank you Shaminder, Unfortunately, my support period has expired and I can’t extend it at this time. I believe the issue I mentioned is part of the theme issue and its not an issue related to my website or its not about customizing. Actually the issue has not to be exist, its like, Apple company has any wireframe issue on their devices and they would fix it without charging customers as its their mistake and also wasting customer time due the the originality theme issue. Can you suggest what to do without extending support? I can’t pay more right now.
Hello @mehrangreen
As I have mentioned earlier, can you confirm that you are on version 7.11.7 of Avada? and also can you confirm that you have the element enabled inside the builder options?
Thanks
-Ammar
Hi, I do confirm that my website version is “v7.11.7”. Also as I mentioned before the element option doesn’t exist on the dashboard, then nothing there to enable. PLEASE LET ME KNOW where should I check exactly with detail. If you check my purchased history, you’ll see I’ve bought more that 10 different Avada Licenses which means I know where the element should be which is not there. That’s the reason of my first comment/question and still waiting for a solution. Thanks
Hi,
Please check if the element is enabled from the Area I’ve shown in below video:
https://share.zight.com/L1ubxwjLAs this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue (no active support needed) and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Dear Abbas, thank you for the reply and the video, fixed now
Glad to assist, mehrangreen.
Thank you. – Abbas
Suddenly seeing an error message after updating theme and plugins: ReferenceError: bgSlider is not defined
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Are you going to fix the actual problem with the plugins? There are people posting about this from last year.
Hello @justinbrookedesign
I am not able to replicate this issue at all on my end, neither we have any tickets about this so it will require our team to take a closer look into your setup to provide any more information.
Thanks
-Ammar
Hi, I’m working on one of my client’s sites. The site was not created by me and was created with the Avada theme, for which I do not have the purchase code. Now I would like to purchase the updated version of the theme, number 7.11 but I would like to unuploading them via ftp to /wp-content/themes/ folder on your server. Thank you in advance, Silvia
Sorry, I wanted to write “but I would like to understand if it is enough to simply overwrite the files by uploading them via FTP to /wp-content/themes/ folder on your server”.
Hi,
You can replace the previous Avada folder under /wp-content/themes/ but will also have the option to update via the WP dashboard. For details, please see:
Important Update Info -> https://avada.com/documentation/important-update-information/ How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/ Avada Patcher -> https://avada.com/documentation/avada-patcher/.
Thank you. – Abbas
Thanks for the documentation. I am reading the “Recommended Update Path”, but I am unable to download the instructions because when I login to Avada, I receive the following message: “There was an error when attempting to register your account.
No valid Avada purchase codes were found on that account. Please ensure you are connecting with the account that purchased Avada.”
As I said in the previous message, I did not purchase the old version of the theme and therefore I do not have the purchase code for the theme. How can I proceed?
Hello @sitiegrafica
That will surely require you to have a proper purchase code, it is not possible to create an account without an Avada Purchase code.
Thanks
-Ammar
Ok, thank you! I have a website built using Avada and I normally create pages using the fusion builder. Since a while now, I am not able to open the secondary tabs of elements and containers, such as the Background and Design tabs. I click on them and they simply do not open, even if the url changes by putting the #background or #design at the end. But nothing happens. Thus I cannot change colours and other options. What may have happened? Thanks
Hello @sitiegrafica
This could be due to some 3rd party plugin conflicting, can you try checking the backend as well as frontend builder both in this case? also kindly try disabling your 3rd party plugin and check again once.
Thanks
-Ammar
I tried deactivating one plugin at a time, but the situation doesn’t change. I am not able to open the secondary tabs of elements and containers, such as the Background and Design tabs.
Hi,
We’d need to take a look at your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I can’t create an account on the Avada website! The error message won’t tell me why.
Hi,
As the live chat area is meant for presale queries, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi there, I previously used Contact Form 7 with Avada on different websites and am now exploring Avada form for contact instead. How can I work this using my server smtp capability or AWS Simple Email Service? Did I misunderstand the capability of the Avada form? Should I go back to using Contact Form 7?
Hi,
You can use a SMTP plugin for WP and set that up and Avada Form will use that as well to send out emails.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I have the following problem! If I put a table and enter for example 3 columns, the mobile version has to be scrolled to see the texts in the second and third columns! Please give an idea how to fix this? 
Hi,
HTML Tables aren’t responsive by nature. If you need more control over responsive behavior of the Tables, then it’s better to use a plugin like Tablepress that offers extra tools for display on smaller screens.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, facing some issue after creating new website directly when adding demo site import: a:8:{s:8:“location“;a:1:{i:0;a:1:{i:0;a:3:{s:5:“param“;s:9:“post_type“;s:8:“operator“;s:2:“==“;s:5:“value“;s:5:“class“;}}}s:8:“position“;s:4:“side“;s:5:“style“;s:7:“default“;s:15:“label_placement“;s:3:“top“;s:21:“instruction_placement“;s:5:“label“;s:14:“hide_on_screen“;s:0:““;s:11:“description“;s:0:““;s:12:“show_in_rest“;i:0;}
Already created support ticket, please have a fast look.
Hi,
Our team will respond to your ticket shortly.
We appreciate your patience.
Thank you. – Abbas
Hello. Can you help me unlock the license? I have submit a request. Your team didn’t help me unlock the licence. I have deleted other test sites. Only use it on www.abcrfid.com. Thank you.
Hi,
If you just submitted a request, please bear with us – we will get back to you shortly. If you don’t hear back from us soon, please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hello guys. I would like to know how can i declare a licence as staging. My staging domain is xxxxx.dev.mydomain.gr. However when i register the licence it is matched as a domain licence and not as a staging. Can you please help? Thank you in advance.
Hello @jtsoglis
You will first need to register your live site in this case, once that is done you can register your staging site and as long as it meets our criterion for the staging site, it will automatically assign the license as your staging license, more information on this can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Wow! I built my site a couple of years ago and come back to it to find that the Fusion page builder is completely not working! All I see is the wp default page builder. Now I can’t change anything on my site. The site says it is connected using the Envato token, but both my Avada licenses say thy are available and not connected? My version is up to date and wp is set up to use the builder? I hope don’t abandon me here without support and make me pay for it.
Hi
The issue would mostly be arising due to an older version of Avada. The theme needs to be updated regularly to ensure it is compatible with the latest changes in WP core. We are reaching out to your via a support ticket. Please do respond so that we can check the issue further
We look forward to helping you!
Thank you, Shaminder
Hello, how do I enable and use Google Consent Mode v2 via the Avada Privacy Tools?
Hi
Our team is aware of the changes implemented by Google for the Consent mode v2. Our team will be considering to implement this in the future versions of the theme. Currently we do not have fixed ETA on this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey there! I’ve been considering integrating some community features into my website, and I came across your theme. It looks really versatile and robust. I’m curious, does it offer seamless integration with third-party plugins, especially those related to user profiles and community building? Also, how does it handle social media connectivity within the theme?
On a related note, have you come across any plugins that work particularly well with your theme for enhancing user profiles and community interaction? I’ve been eyeing this plugin called Youzify, which seems to offer a comprehensive suite of user profile, social media, and community features. Have you had any experience with it, or do you have any other recommendations in this area?
I appreciate your insights!
Hi,
Avada offers full integration with the popular bbpress plugin that you can use for forums/community feature:
https://avada.com/documentation/how-to-use-bbpress-with-avada/
We haven’t tested the other plugin you mentioned, so I’d recommend using bbpress for the different community areas/forums and user profiles features.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hello, I get this error – The purchase code has been registered too many times. Please contact Avada to resolve.- but since I no longer have support I cannot send a ticket from my client dashboard. Why do I get this? I hope you can help me solve it since it only depends on you. thank you
Hi,
How many times has the purchased code been un-registered and re-registered?
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
OR send a message to help@avada.com and we’ll get back to you as soon as possible.
Thank you. – Abbas
