5222 comments found.
Hey ! 
Is it possible to activate the “gallery” Lightbox only on one specific page ?
I want to have a gallery page (for a photography page) but I still want the cool lightbox effect on other pages (posts, ...) ^^‘
Can you please create a ticket? They will surely help you there. Thank you! https://united-themes.freshdesk.com/support/login
I purchased this theme in 2019 for one website and registered with my valid license. It since disconnected saying I needed a valid license to register the theme (which I have). I renewed my support and they resolved the licensing issue once but it broke shortly after. After having support fix this numerous times it has broken again and my support has expired. I am not paying for support for a second time when the issue was never truly resolved. Please help.
Please create a ticket with your issue and your license key. Thank you.
Won’t that require purchasing support yet again?
Please check my.unitedthemes.com, or create a support ticket at no cost.
Thank you!
you’re welcome!
Man, the fact that its been years, Elementor versions nowhere to be found/no ETA and charging $65 USD for this is crazy.
I have plenty of sites I can use this on but not for this price with WP-Bakery demos only.
Hoping for some updates soon.
Hi UnitedThemes! Quick question. How do I get the “Intro” vid to not play and just go to my static page. It takes forever to load and hangs my site up. I don’t want that on there. Thank you!
Please create a ticket for this Thank you.
Hello, I’m using Brooklyn for a client portal in Wordpress in combination with PrivateContent plugin. Is there a way with the Brooklyn Visual Builder to add a sticky kind of menu (or sticky buttons to simulate a menu)?
Sorry, unfortunately that is not possible.
Cant donwload 4.9.8.5 version
Please update via Brooklyn Dashboard. Thank you!
Hello,
There appears to be a display issue with the following theme option:
BKLYN DEMO 22 – VIEW VARIANTS
Regards
Please contact our support, we will be happy to help you.
Thank you
https://united-themes.freshdesk.comHello im intrested in the demo 47 i was wondering if the theme or the site has light mode option for users to click it?
No, we do not have a light version of demo 47. However, you can install the dark variant and then switch it to a light version yourself.
Simply edit all the elements and reassign the colors, and you’re done.
Hello guys.
Is there any way to help me get the search icon display on mobile? I run a shop with brooklyn and given the fact that 90% of traffic comes from mobile, this is a huge problem. I looked all over, theme options you name it, and there seems to be no option to display the search icon in the navigation. I got the cart working but no search. Can you please tell me how I can make this happen?
Thx in advance!
Hello, please create a ticket here: https://united-themes.freshdesk.com
Thank you!
done
Anyone else getting this? Now causing fatal error on my site! Theme could not be resumed because it triggered a fatal error.
Thank you!
When I click on theme options->Header (same other), I get the following JS error: setImmediate is not defined. I am waiting for the email to activate my support account.
Thank you!
I submitted a request for activation, but your email with the password hasn’t arrived in my inbox. I also tried resetting my password, but your email is not being delivered. -> https://prnt.sc/4JLbS7BrLW9w
The registration is working fine. Please check your spam folder.
Is it possible to change the ‘Filterable Portfolio Gallery Options’ from 4 columns to 6 as I do not see an option in the backend for this?
No, only 2, 3 and 4 columns.
any reason it cant have more?
Unfortunately this is not possible, it would be a hardcore modification of the code.
Hi, Your license server is down. I can’t reach this URL for days now and I need to manage my license, please. https://my.unitedthemes.com/my-licenses/
Yes, the site is temporarily down. Alternatively, you can deactivate your license key directly in the Brooklyn Dashboard on WordPress. Otherwise, please contact support via a ticket, and we will assist you promptly there.
Hi, I had purchased the Theme long back in WpBakery version of Demo pages. I have intention of purchasing another one maybe, but I want to know, when will the Theme be available in Elementor Version (Demo Pages/Site) please? Thanks.
Unfortunately, I don’t have an ETA for this yet. We have just successfully completed the server move and have hired a completely new development team. We will address this as soon as possible (ASAP).
Hello, we are using the theme for a multilingual site. The language switch is located in the upper right corner in the header in place of the social buttons. The language menu appears in all pages, but not in portfolio and portfolio single page. Also the button on the right does not translate between different languages.
Header Layout: Logo Left, Navigation Centered, Extra Module Right
Select Header Extra Module: Buttons – this does not translate between different language versions
How do I enable header languages for portfolio pages?
Hello, Please create a support ticket. Thank you.
what kind ob error and how to fix is this? https://reinventny.com/
it’s just happened suddenly
not yet comment?
@UnitedThemes
Have you installed a new plugin? If not, please open a ticket so that it can be sent to the Dev Team.
https://united-themes.freshdesk.comHello, I have submitted a support ticket after explaining my questions in detail and are generic questions, I got reply back with no answers but just asked for my domain.
This is not acceptable, I juts need my questions answered, just bought this week and support is very poor.
Hello, based on the domain, we can determine which version of Brooklyn is installed and whether you’re using a valid license. This is a simple security check from us, as we currently don’t have any other way to verify when you use our ticket system. Thank you for your cooperation and for your understanding.
Our support team is available Monday through Friday (New York Time Zone).
ok why was this not explained in my repose from yourself’s then & should be said in your support before I submit a ticket?
Have the least version however valid license would be confirmed by it saying here, if you READ -
Web_Browser Purchased
Can see from comments and reviews here your support is poor, just read the comments / reviews yourself, so just fix this and stop making excuses, else you will never learn.
Given website, now let me see your answers
Any ticket number? Or username?
Ty
Using Demo 46 #313 been 7 days still no reply
I replied to you 7 days ago, but you have not replied to my request. I could not identify you as a customer.
None of the Dashboard options work – ie: Header, Hero Settings, Front Page, Portfolio, etc. When we select these options the URL changes, but nothing loads—only the first screen with Logo & Accent And Link Color.
Brooklyn > Theme Options
We are on V4.9.8.4 with the latest version of all plugins and WordPress. Please advise.
https://www.oxrun.com/It must have worked at some point, otherwise you wouldn’t have been able to build the website. Please disable all third-party plugins and clear the cache. Then perform a hard refresh. Everything should work again after that. For more information, please create a ticket.
https://united-themes.freshdesk.com/Hey there, major problem… the Brooklyn theme is using my default mobile image on every device. Ahhh… annoyingly, I didn’t notice this for 24 hours, as when logged in, it shows me the correct default Hero Image. I have had to temporarily change all default mobile images, as on laptop it was just showing an extreme close-up of my global hero image, due to the vastly different dimensions. This is a bug that please needs fixing asap, as now my images are not showing correctly on mobile devices. I’ve had to choose which device my images looks bad on. Please fix.
Hello, firstly, please create a ticket here. Secondly, this is not an error from the theme.
Without a ticket and more information, please check the Theme Options > Global Hero Options. These are provided so that you can have the same hero image on every page, avoiding the need to upload the same image repeatedly.
https://united-themes.freshdesk.com/Hey there, thanks for getting back to me.
Firstly, I have since created a ticket (#298). Secondly, I can confirm that in the Theme Options > Global Hero Options, my Default Global Hero Image is the specified 1920×1080 pixels; my Default Global Hero Image (Tablet) is the specified 1280×1280 pixels. My Default Global Hero Image (Mobile) was the specified 720×1280 pixels, until I realised that it was being shown on my laptop, and consequently showed only a close-up of my abdomen. I have sent you a screenshot of this via ticket #298. In the meantime, I had no choice but to change the dimensions of my Default Global Hero Image (Mobile), to prevent it being displayed on my laptop.
I look forward to getting this resolved.
Thanks so much!
I just wanted to add a note to this, for anyone encountering the same problem. I was able to fix the issue by disabling the LiteSpeed Cache plugin. This plugin was causing the theme to grab the 720×1280 Default Global Hero Image (Mobile) for every device. Thankfully, now sorted!
Hello,
Thank you for your message. Please note that we are in different time zones and we cannot expedite ticket processing, even if requested in the comments. All tickets are processed in the order they are received. We appreciate your understanding and patience.
I appreciate the different time zones – I opened the ticker nearly 9 hours ago
Hello,
Thank you for your patience. I understand your concern regarding the time since you opened the ticket. Please rest assured that we are working to address your issue as quickly as possible. Your ticket is in queue, and we aim to resolve all inquiries efficiently while ensuring each receives the attention it deserves. We appreciate your understanding.
