26703 comments found.
After the last update of Qode Restaurant (v3.0.3) we get the following error from WP Toolkit and plesk:
Failed to reset cache for the instance #5: PHP Fatal error: Uncaught Error: Call to undefined function bridge_qode_get_title_tag() in …/wp-content/plugins/qode-restaurant/modules/widgets/working-hours/working-hours.php:43
Moreover, can we get the updated version of slider revolution since the current one has an active security vulnerability?
Thank you.
Hi there,
Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I just sent an email there. Please let me know.
Thank you.
Hi there,
Thank you, our team will assist you as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Trying to install the “Portfolio Agency” theme (https://bridge494.qodeinteractive.com/?_gl=1%2Aa2bi7c%2A_gcl_au%2AMjAyMjA1MTE1LjE3MTQ3ODU2NDY.&_ga=2.261737348.844882379.1715108198-1405456731.1714785646), but the page layouts are not coming through. I have tried three times now, and even on a fresh WP instance. Any idea what is going on?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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The revolution slider update is not available and is causing vulnerability problems, version 6.7.9 is needed. Thanks
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
I’m having issues with changing the font color of the menu options in the top navigation from black. I’ve tried changing the header skin to light, I’ve tried changing it in the Fonts section, and I’ve also tried changing it through Customize>CSS. The Fonts option does because because I was able to add separators and changed the font size but I can’t do anything about the font color. Please advise.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello there, what is the latest compatible version of php with the bridge theme?
Hello,
The compatibility with PHP 8.2 was added in version 29.6.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
and for the 8.3 version?
Hi there,
Compatibility for PHP 8.3 will be added in the future updates. We suggest using PHP 8.2 until then.
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Hello,
I just attempted to import demo 498 but the importer isn’t working so I imported the xml file. However, the options for the demo did not and will not import so I need help with this.
Also, I attempted to submit a ticket for this issue but couldn’t because none of the fields on the page would respond.
Thanks.
Hello again,
After some time I was able to submit a ticket but I have resolved the issue.
Hello,
The options and widgets cannot be imported using the XML import, however you can import options and widgets separately using the one-click demo import option.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I need to update my server’s php to version 8.2 but in staging mode unfortunately the result is a blank page without any errors, how do I resolve this?
Hi,
The theme should work correctly with PHP 8.2. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I imported the demo 488. It has revolution slider, but the rev slider image and text was not imported. how can i do that manually? do I have to buy it?
Hello,
It is not necessary to purchase separate license for Slider Revolution.
If the sliders are missing after the demo import you can import them manually. Please follow the instructions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am a frontend developer and i rarely use wordpress. I remember i’ve been using you theme some years ago. Using Qode LMS plugin, when switching “Course Members” to “No” you still show the “Members” tab but empty. I cant believe you still didn’t fix it to completely conditionally remove the tab if the switch is “No”. Also if i dont provide a course price you dont have to show “0” but remove it completely. There are a lot of things and i dont have time to write about them all but, guys, i cant believe you didnt fix these stuff for years!
Hello,
If you wan to hide “Members” tab completely you can add custom css below to Qode Options > General > Custom Css (please see screenshot):
.qode-course-tabs-wrapper .qode-tabs-nav li.members_tab {
display: none;
}There is an option to set courses to be free (please see screenshot), however for users to acquire the course it is necessary that they go through WooCommerce cart and checkout even if the courses are free.
We understand that this doesn’t suit your needs exactly, however, these are not bugs that need to be fixed.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I know i can hide them with css but that so amateur. Those thing shouldn’t be rendered at the dom at all. Anyway, at this point i have no other choice. Also the “Reviews” tab should have a function to choose if we want reviews or not. (I will hide this with css also). Regarding the woocommerce: I know i can set the courses to be free but our courses are not free and they are paid via bank transfer. So i should have an option to add a custom link to the “Buy now” button which send the user to some link (contact page for example). But it seems we cant do it without woocommerce!
Hi,
We understand that you have some custom requirements, however, if you want to modify theme features further or add new features and functionalities then you would need to edit theme files yourself. We do offer to perform small custom (css) changes, however we’re not in a position to customize the default appearance and functionalities of our theme to our user’s needs. This is also not available as a service unfortunately.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It’s not only a “user needs”. I would call it a “poor developer experience”. The things i mentioned above are very general and logical to have. Not everyone wants to use woocommerce, not everyone wants reviews, not everyone wants to show course members, and so on… and these are very easy to implement. However you know what to do with your own product. My thinking is not to use your theme anymore (even though i bought about 5 licences)
Hi,
We are sorry that you’ve got this impression. All of the features showcased in the 637 demos and covered in the documentation can be achieved with the theme.
The members and review tabs can be hidden with custom css and we have provided you with css to hide members tab. In case you need further assistance for review tab css please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
The courses are integrated with WooCommerce and this is not something that will be changed. Once again, we do understand that you wish to adjust some features to suit your needs, however, implementing this would require additional customization, but this falls out of our support scope. If you want to modify theme features further or add new features and functionalities then you would need to edit theme files yourself.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Support! We recently purchased the Bridge theme for our upcoming website project. However, we are encountering issues with the license code provided, preventing us from utilizing the theme. When activating my purchase code, we get an error message saying that it has already been registered. can you help us to reset this?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cannot view the Product data box on the product page even though the various information is entered, could it be due to a non-update of the woocomerce plugin?
Hello,
If you are using Elementor page builder please navigate to Elementor > Settings and make sure to enable this page builder for products too.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have WPBakery
You can enable WPBakery page builder for product single pages by navigating to WPBakery > Role Manager. After you set “Post types” to “Custom” you should check all of the available custom post types.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How in “Elementor Portfolio List” make clickable pictures? Now, only by clicking the portfolio item title, visitor can get to the portfolio item page.
Hi there, This is the default behaviour on the portfolio lis, but our support team can check this and perhaps help you with this so please submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I tried to import this demo: https://bridge76.qodeinteractive.com/ but every time i try, the screen freezes and get blocked. i tried serval times but i got no success. i already opened a ticket. kindly do the necessary.
Best regards.
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! When activating my purchase code, I get an error message saying that it has already been registered. But I’m not using the theme for any other site, how can I reset this so I can start using the theme?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello there, i can’t find the “qode options” how cain i install it?
Hi there,
Thanks for writing in! Please check if you have activated both the theme Bridge and its plugins. Bridge Core plugin is essential and needs to be activated in order so you can see the theme options.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I’m changing a website theme from FOUNDRY to BRIDGE but now lost all my portfolio items. How can I carry it over from foundry to bridge?
Hi there,
Thanks for writing in! First of all, we do recommend all to import the demo on a clean installation. You can for sure import it over your existing content, however, then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes. Also as our demo content is made with page builder we cannot guaranty that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our themes demo content.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I can’t seem to download Revolution Slider “New Demo 493 – Wedding Photographer” template from the downloaded XML file. I can usually download templates easily. Please assist?
Just tried in Safari and it worked! Problem solved. ( I was using Chrome before)
Hi there,
Thanks for writing in!
We could locate the slider both on Safari and Chrome, but happy to hear this is resolved. 
If you have any additional theme related questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, before I purchase the theme, questions 1. the search filter for demo real estate business, can I define the search criteria ? 2. the tour agency theme ; can I connect to stripe payment button instead of the paypal? thank you
Hi there,
Thanks for taking an interest!
1. Could you please explain how you wish to define the search criteria. The search filter is as seen on our theme demo and available fields are Statuses and Locations.
2. The tour agency payment is handled through Paypal only
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a purchase code for a theme that I am trying to de-register but I do not remember the url I used it on. I put in a support ticket under free theme because I cannot use the purchase code because the support has expired. What other email can I use to contact to get this de-registered to use on new site?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
the last version 30.4.2 is compatible with Woocommerce 8.8 ?
Thanks.
Hi there,
Thanks for writing in! Yes the theme is compatible with the latest version of WooCommerce plugin.
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Thanks!
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
