39340 comments found.
Buenas tardes, mire se me finalizó el soporte y jamás use el soporte, hasta hoy que tengo una duda, quiero editar la página de My account, me puedes apoyar o brindarme algún vídeo o documento, de antemano se los agradecería, muchas gracias
Hi,
If you need to edit the contact info (email/phone) on the WooCommerce My Account page – you can do that from the very bottom under WP Dashboard → Avada → Global Options → WooCommerce → General WooCommerce page.
As this area is meant for presale queries/generalities, for your issue, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hello 
I have a question about bread crumbs. I need to add an “alt” attribute that will be displayed when you hover the cursor over the breadcrumbs, is this possible in Avada?
Hello @Kumpicki
We will gladly assist you with this issue, however we suggest you to kindly open a support ticket with us further regarding this.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I have a registered purchase, im triying to reinstall the website but isnt allowing me, is saying “The purchase code is already being used on another domain.” but it is the same domain i have registered, i wont pay for support if this is supposed to work with my registered domain.
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/ – (Active support is not required)
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
I have 7 licenses and have had avada for 6 years. All of a sudden Backend builder stopped working. Why is this happening?
Hi,
Did you make a change recently e.,g. update PHP version, wordpress etc?
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How many website can I creat with this purchase? can I create 3 websites?
Hello @CHICO74
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hello, is there a captche feature in the forum editor in your theme?
Hi,
Avada offers recaptcha integration for our own Avada forms / contact form. For other areas e.g. if you refer to bbpress/forum area you’d need to check the plugin documentation on how to add recaptcha or use a 3rd party Addon that would add such a feature for you.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Is it possible to use your theme on our own hosting?
Hello @ibrahimyavuz41611
You should be able to use Avada as far as your hosting have these requirements met => https://avada.com/documentation/requirements-for-avada/
Thanks
-Ammar
my support finished , can you help me how can I reset my domain of product?
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Hello , when I try to enable attributeType to Avada Image, the front product page says “Warning: Trying to access array offset on value of type bool in /home/***/themes/Avada/includes/class-avada-woocommerce-variations.php on line 317” , is possible that you can tell me how to fix it, I have purchased four licenses.
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will guide you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
we just had Avada Business installed. but why it does not look like the demo for the header area – see screenshot https://gyazo.com/7fbca651b62bac60c0c2e7a4f3d6af58? is there anything else we need to do?
also the mobile menu click/display also look different from the demo – https://gyazo.com/16f44f3f172e16cce8afa4b7f0c2a95e. what else we need to do to make them same as demo?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Big problems updating Slider Revolution on multiple sites as other users have mentioned. Please address.
Hi,
We don’t have reports of such an issue. I do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will resolve this for you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
ok, but just to let you know the Manual plugin of Rev Slider on the Avada Dashboard is 6.77 and not the 6.78 as reported. 6.77 has a security vulnerability.
Hi,
Please check now. Our team has made the latest version of Slider Revolution available for download a few moments ago. It should work fine.
Thank you. – Abbas
Hey all, I’ve noticed that the Avada Slider hasn’t kept pace with the other areas of the amazing Avada theme – when are we going to be able to build out sliders using containers, post cards, and all of the other cool things you’ve added over the last few years. The way it is at this point is fairly antiquated and I’d really prefer to use a native solution instead of Slider Revolution.
Hello @cpsharp
Since we are already shipping two more advanced sliders, ie Revolution Slider and Layer Slider, the whole purpose of Avada Slider was to give more of a basic easy to setup slider so adding more advanced features to it which are already available in our other bundled sliders.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Bundled Slider Revolution plugin won’t update. We get the following error on 5 different sites we are trying to update because of a reported security issue.
Slider Revolution installation failed. The update procedure could not delete the plugin due to a permissions issue on your server.
We have checked permissions on all the sites and other plugins update just fine.
Hello @CaordaSolutions
You can always install the plugin using our alternate method of installation, we have a very detailed article that explains how you can manually install the plugins in this case here => https://avada.com/documentation/plugin-installation-and-maintenance/#toc_6_Fallback_Method_for_Plugins
You will need to manually delete and reinstall the plugins in this case further, if you need assistance with this, do open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Avada is really a very good WP theme. I miss a little the friend in the further development. Nothing has happened at Studio for years. New templates should appear regularly. That’s where the other top themes are better than Avada. The selection of templates is not very comprehensive. There should be more headers and footers. Maybe form templates, too. There is a bit of a lack of freshness .
Hello @Wolf17
We have recently released a new prebuilt website for our users and more are in the pipeline as well, when it comes to Studio content, we will also be adding more content to it time to time.
If you have any specific feature request on any specific content, we will love to hear your feedback via a support ticket, you do have a valid support and should be able to open that.
Click Here to Get Avada Support Thanks
-Ammar
Hi! I have 3 Avada licenses, but only 2 are displayed in My Avada Licenses page. When I try to add my 3rd license to the My Avada Licenses page using its purchase code, I receive a message that says “the purchase code is already used on another account.” I do not know how this is so since 1) I own the license, and 2) one of my websites is currently registered with that 3rd license. How can I get that 3rd license into My Avada Licenses page?
Hi,
As this area is meant for for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Pre sale question: With Avada forms, is it possible to add a refrence for a the specific page this form is being submitted from? My client needs a booking form, So if the Booking form is for XYZ party. and the form is sent from XYZ part page it will automatically add the page title to the form. So the form can be displayed on various pages and in eac instnace it will tagg or add the page its being sent from? Without making 20 form for each event page?
Hello @josfriday
You can try using the [source_url] placeholder in your placeholder area and that should provide you with the URL of page the form was submitted from.
If you need further assistance please contact our support
Click Here to Get Avada Support
Thanks
-Ammar
Hola. Me gusta mucho vuestro tema, pero antes de comprarlo necesito saber si es compatible con el plugin WP Customer Area Gracias.
Hi,
We haven’t officially tested that plugin with Avada, However it is used by some of our customers so it will likely work with Avada. If you see issues please let us know.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~100 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi there,
I have purchased your theme and I have a small issue that I hope you can help with.
I’ve moved my website from one server to another. I’ve deactivated the license and reactivated on the new website. However, when I am in the backend (admin) and when i click on a page in the pages section, I receive an internal server error. I have noticed that when I deactivate the Avada builder, the page will load. However, it doesn’t function correctly as the builder is deactivated.
Any help would be greatly appreciated.
Thanks so much
Hello @suckerpunch
An internal server error can be caused due to various reasons, we have a very detailed article explaining this here => https://avada.com/documentation/500-internal-server-error/
However if the issue still persists, kindly open a support ticket as you do have a valid support and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Is Avada compatible with WordPress 6.5.x? I have several sites that I am waiting to update but I see no mention of it and it is not listed under Software Version.
Thank you.
Hello @Finn
Yes, Avada is compatible with the latest version of WordPress
Thanks
-Ammar
Hi, im interested in your live website https://avada.com/ theme. Im wondering that you can do a clone / rebuilt it for me with a fee? Thanks
Hello @leviscoca
We do not provide customisation or editing services right now, however the layout and design you see is definitely achievable using Avada, if you need assistance with this, you can open a support ticket with our team and they will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Amma, Do i need to purchase a theme 1st then open a support ticket with your team? however the layout and design you see is definitely achievable using Avada—> DOES IT COME WITH EXTRA FEES? Thanks
Hello There
Not at all, nothing comes with extra fees, our support team will guide you if you need any assistance with the layout in this case
We will be happy for you to be a part of this amazing community!
-Ammar
Hello @livescoca
Definitely possible, it was a very basic layout and you should have no issues replicating it, I had to spam your comment as it contained external link for a site that was not using Avada.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thanks Ammar, again you guys are able to guide me with the layout in this case. Thanks
Hello @Leviscoca
Our team will gladly guide you further once you open a ticket and provide a detailed query.
Thanks
-Ammar
I have been using the Avada theme for the past 2 years and I noticed that the Avada theme favicon icon is not displayed on Bing search results. This is not only an issue with my website. I have checked that Avada’s pre-made website favicons also do not display on Bing search results.
I have added a custom favicon.ico file to my Avada theme header section. However, the favicon is still missing on Bing search engine results. Could you tell me how to fix it?
Hello @nerocd
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Ammar, Thanks for your reply. I am not happy about your support. We have been using the Avada theme on two of our company websites. One website has been using it for 2 years and the other for 8 years. Every year, we update the Avada license keys, which means we have the right to ask you how to fix the Avada favicon issue in Bing search results. Our websites urls iqxbusiness.com and stratexonline.com
Hello @nerocd
Thank you for your response, this is a setup specific issue and not a bug with Avada and will require us to take a look into your site, which is not possible via comments I am afraid.
Thanks
-Ammar
