39339 comments found.
Hi, am unable to see my license in myavada account. Please support
Hello @reach2deep
If you are not seeing your license inside the my.avada.com dashboard, that could mean that you will need to add it manually once, you can do that following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there
As the message indicates in your screenshot, the purchase codes are registered within an account. Please contact our team directly here > https://avada.com/contact/ – so that we can get this sorted out for you.
Thank you, MB
Hi I have 2 questions please, First Can your product be reselled to other users ? If yes at what license (Regular or Extended), Second question is Can we set subscription plan for users ? Thanks
Hello @vathay1
Regarding the product licensing, you can read how Envato sets rule for it here => https://avada.com/documentation/avada-license-information/
Regarding subscription, you will need to use a plugin that offers something like that, Avada itself does not have any subscription model built in.
Thaks
-Ammar
Anmazing theme
Hello @AliA
We are glad to hear that you like our Avada Website Builder, if you need any assistance regarding the theme, do not hesitate to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hola… hice una instalación de wordpress con la licencia, pero al actualizar me pide volver a comprar, que solamente es para una instalación de wordpress, ¿Dónde puedo saber que sitio web tiene activada la licencia? Segundo…¿puedo elegir a que sitio web dejarle la licencia?
Hola,
Para ello, puede acceder a su cuenta de soporte en nuestro sitio web y navegar a la siguiente URL:
https://my.avada.com/licenses/Allí encontrarás el dominio donde está en uso cada código de compra respectivo. Captura de pantalla aquí → https://share.getcloudapp.com/5zubpq1m (puede pulsar el botón de actualización para actualizar esto o (icono de cadena) anular el registro para liberar ese código de compra y utilizarlo en otro dominio).
Para más información, consulte las preguntas más frecuentes aquí: https://avada.com/documentation/avada-registration-and-licensing-faq/
Thank you. – Abbas
I use ACF. I am just wondering how long it takes from when there is an ACF release to it being availble to update via Avada plugins? e.g. 6.2.10 is out today with a security update and it’s not available to update via Avada yet?
Hello @jwhawkes
We have already updated our servers and have released 6.2.10 version of ACF, kindly make sure that you are on the latest version of Avada and try to update ACF aswell, if you need any further assistance with this, open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, We have a Site built with Avada, Built by a team long ago. The Hosting company have discontinued older version of PHP and changed PHP 8.0 and above being the default version now, since then a page on the site is not working. Can you please guide us to resolve this. If Updating the Theme will help on this ?
Hi,
What version are you coming from? If it’s a very old version like 3.x or 4.x then a stepped update approach would be required.
https://avada.com/documentation/updating-avada-older-versions/Important Update Info -> https://avada.com/documentation/important-update-information/
How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/
Avada Patcher -> https://avada.com/documentation/avada-patcher/
Do make a full site backup before updating.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
After attempting the above procedures to update the theme, Now the backend even crashed, couldn’t able to access wp admin, Tried contacting server support and their reply is attached on the Screenshot, as they are clearly saying this is an issue with the Theme, Can you please help us to fix the issue. Please check the screenshot of reply from the server support
https://prnt.sc/wHU-mroxGEVpHi,
We’d need to login and check your setup to investigate this further.
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
Hi!
Is there a way to change off-canvas URL?
For example: from /#awb-oc__10834 to /#custom_name
Thanks!
Hello @Oschael
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Could you recommend the theme for the “NEWS” website?
Hello @StopsJeep
You can find a filter on the left of our prebuilt website page area here => https://avada.com/prebuilt-websites/
Try filtering for blog / magazine section in this case and you should be able to find some inspirations.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
A presale question. I’m sure I’m not the first one who asks it, but I can’t find the answer here. I’m going to buy Avada and build a website for my client. So first I install it on my hosting, register the theme, build the website, and then move that website to my client’s hosting. Will I have to re-reregister the theme or what shall I do?
Hello @iparbele
If you transfer the theme from one domain to another, this will surely require re-registration of your domain, which is very easily doable and can be managed inside my.avada.com dashboard, more about this can be read here => https://avada.com/documentation/how-to-use-my-avada/
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you!
You are most welcome 
Hi,
I’ve purchased Avada a while ago, and my website looks good on my end or if I’m logged in. If I view my website via Incognito or if someone else views it, a lot of my design doesn’t exist and it adds the basic Avada elements to my website such as ‘purchase Avada’ at the top of my page. It even links to the Avada item listing here from clicking my portfolio items.
Hi,
We’d like to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Disqus system not working on the theme. Completed the installation but the comments stay the same with the defaults comments which is old and obsolete.
Hi,
We do not have a native option for Disqus comments. If you’re seeing issues with a 3rd party plugin, please try an alternate plugin and if you still see issues as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Where can I ask presale questions? thank you
Hello @johnniek2
You can definitely ask them here, however I do see that you have a purchased badge so if you have Grandfathered support for any older license that you had bought, you should also be able to open a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
it states: Your support period has expired. To submit new support tickets, please renew support.but nevermind I have sent an email. just let me kknow if its possible to create menus on subpages that work like onepage menus with anchor tags to content? if yes how?
Hello @Johnniek2
Definitely possible to do so, we have a menu element already which can be used anywhere you want, you can even use it directly on page or combine it with the layout for inner pages and you can set your menu anchors wherever you want on the page, it should smoothly scroll to those anchors without any issues.
You can also use our one page text link element if you instead want to trigger the menu from a text or an image.
To learn more about this, kindly check out our documentation links I am adding below.
https://avada.com/documentation/one-page-menu-with-multi-page-links/ https://avada.com/documentation/menu-anchor-element/Thanks
-Ammar
hi, Can you confirm if the theme is suitable for my case
Here’s a brief overview:
Admin Panel: I need the ability to approve listings and potentially prioritize certain offers in the listings.
Seller/Renter Tools: Users should be able to effortlessly upload, edit, and remove their properties from the website.
Property Seekers: Visitors should have access to advanced search options, categorized listings, and Google Maps integration for efficient property searches.
Regarding our business model, we’ll charge a commission upon successful property transactions, collected via local IBAN transfer from sellers/renters. Seekers won’t incur any fees. Could you clarify if this falls under the regular or extended license?
and by the way does it support Arabic and French languages ?and if i want to edit the translation a little bit is it okay?
Hello @mohamedmosabar
Happy to hear that you are interested in Avada Website Builder, for the listing you will need to look for an additional 3rd party tool that offers the required listing features, you should be able to use ACF for this to create a custom post type in this case and give your users permission to create that specific post type, an example can be seen in our prebuilt website here => https://avada.website/real-estate/
In terms of your ecommerce requirement, that is something that will require a different plugin to entertain those as that will require some level of payment gateway depending on your exact requirement, the regular license should be enough for this.
Regarding the multi language, Avada surely is compatible with WPML and Polylang and can be translated into multiple languages without any issues, we have detailed documentation about how to setup both plugins.
We will be happy for you to be a part of this Amazing Community!.
Thanks
-Ammar
I highly recommend that before launching a site with an Avada template, run it through SEO frog; I assure you, you will be stunned by the extra H2 and H3 tags that are not on the page.
Hello @Kuminov
I am not entirely sure if this is a query, but we do not add any additional H2 or H3 tags, the content is purely designed by the customer and we have given complete freedom on what and what not to add on every single page, combined with the power of our layout builder, the Avada is 100% SEO ready.
If you need any further information on this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello @ThemeFusion_Support already started
Hi,
Thanks for reaching out via the ticket system. You can continue the conversation there with our team now.
Thank you. – Abbas
Hello. How can I contact you for a refund? as far as I remember I haven’t downloaded the theme. I have purchased this theme in a bad time mistakenly.
Hello @send2omrani
Refunds are not manged via comments, we suggest you to open a support ticket with our team including your details and we will get back to you very soon.
Click Here to Get Avada Support
Thanks
-Ammar
Avada rocks. I enjoy everyday my purchase, all the features and the included plugins. Would it be possible in the gallery component, to (feature request) be able the select all images of a certain Filebird (virtual) folder ? It would be great addition and make a lot of sense, especially as you bundle Filebird with Avada. Thanks, Fabrice
Hello @fabricepin
We are glad to hear that you like our product, for any feature request we do have a section inside your my.avada.com dashboard which you can use here => https://my.avada.com/make-a-request/
If you need assistance regarding specific to Avada functionality, you can always open a support ticket with our team following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have 2 licences for Avada, one is live on a website and the other was active on a website but I since removed it due to selling the site, but when I try to use the licence on my new website, it is stating that it is still active on the old site? How do I get this sorted or removed off the other website? Thanks
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/ – (Active support is not required)
Click the unlink icon next to the domain type for the specific purchase code – https://d.pr/i/4UYWT6 – Once you have done this, you can log back into the site’s backend and register Avada.
Thank you, MB
Where can I see and filter the latest AVADA demo pre-built templates? would like to see before I buy another license, thank you
Hi there
There are various places you can check:
- Avada prebuilt websites > https://avada.website/
- Avada Studio Content > https://avada.studio/
Thank you, MB
The latest? there is no filter to check the latest released demos?
Hello Johnniek2
You will find the badge “NEW” on top left of any newly added prebuilt demos already on the provided URL above.
Thanks
-Ammar
I need to know which website a key is registered on to unlink, how can I identify which domain a key is registered on?
Hello @santhiagosouza
You should be able to check all your licences from my.avada.com dashboard, we have a very detailed document post regarding this here => https://avada.com/documentation/how-to-use-my-avada/
This dashboard contains all your licenses details and much more, if you need any further assistance regarding this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Buenas tardes, mire se me finalizó el soporte y jamás use el soporte, hasta hoy que tengo una duda, quiero editar la página de My account, me puedes apoyar o brindarme algún vídeo o documento, de antemano se los agradecería, muchas gracias
Hi,
If you need to edit the contact info (email/phone) on the WooCommerce My Account page – you can do that from the very bottom under WP Dashboard → Avada → Global Options → WooCommerce → General WooCommerce page.
As this area is meant for presale queries/generalities, for your issue, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: https://avada.com/contact/#contact
Thank you. – Abbas
