21546 comments found.
We’re looking at updating the theme on some sites from The7 v9.17 to the latest v11.12. Are there any specific instructions regarding updating between versions like that? (I saw there were some for updating from v2 and v3/4) Or will we be able to just Update the theme by just pressing the update button?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
Hi,
It doesn’t look like a fraud to other 307000 buyers, does it? 
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hi there. There is an issue. We just purchased yoru theme but in all docs that was avaliable to download here on envato we didnt find a purchase code. Where is that???
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
It doesn’t look like a fraud to other 307000 buyers, does it?
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hello! How can I made order details (right-column) sticky (scrolling)? Thanks!
Hi,
Yes.
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi
The scroll snap feature in Elementor is not working properly on a fixed page. It is built on Minimal Creative Light (fully imported) from The7 theme. Is there any solution to this problem?
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
We just purchased yoru theme. How to install it to wordpress? Thanks
Hi! Thanks for choosing The7!
Could you please refer to https://guide.the7.io/start/
Did the filters stop working? They don’t work for me
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Please help! I created a post but I don’t find the excerpt field below. Where can I add it? Thanks.
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/general-guidelines/details-read-more-button-excerpts/ If it doesn’t help, please submit a ticket https://support.dream-theme.com/
very bad
Hello!
Our system detected that your purchase code was used on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore, this purchase code was automatically locked.
also your system is bad 
This is not “our system”. These are the Envato license terms, which you have acknowledged and accepted on the purchase.
Hello, I am building the new website using your theme to replace the old website. For example domain is http://abc.com. In the developing time, we used the http://dev.abc.com; When I tried to enter the purchase code. It will store my site address: http://dev.abc.com; Is it okay if we use a single license when developing we use /dev.abc.com but for the production environment we use abc.com? Thanks!
Hello! Yes, it’s okay to arrange a staging website on a subdomain https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
I am trying to login to support, but unfortunately I cannot figure out what the username is supposed to be, I have used my email address previously but it keeps refusing me even when I reset the password and used the new password?? I have purchased the theme before but cannot login to support at all.
Hello! You need to register at https://support.dream-theme.com/#your_username from scratch – it doesn’t have automatic authentication through your Envato login. You need to create a new account. Thanks!
I realise that but as soon as I enter my details to create my new account it says the email address already exists and I need to login…BUT I cannot login with my email address and new password as it gives me a message that the username does not exist…THIS IS VERY FRUSTRATING
Could you please contact me via PM and provide the email address you have used for registration? I will send you the new password.
Hi, I purchased The7 . But now I can not edit the header with Elementor. Under Templates/Theme builder all the elements (Header, Footer…) are locked. In MyThe7 Settings it writes: Auto update disabled because DISABLE_WP_CRON constant is set to true. DB auto update (checkbox not clickable). Please help me!
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi!
if i use your theme with elementor, can I use for example the typography settings from elementor on your theme customization page or I’ll have to set them manually in your theme’s customization settings again?
Thank you
Hello! You will need to configure it manually https://guide.the7.io/elementor/user-guide/theme-style/the7-typography/
Hi, can you share the hosting requirements to run this theme?
Hello! There are no special requirements, you can follow WordPress recommendations https://wordpress.org/about/requirements/ In general, 128M memory limit would be enough. But depending on the number of plugins you are going to use, 256M or higher might be required.
I purchased this because I didn’t like newspaper theme and can’t wait too long for support because I need this done within 8 hours but this is something I never encountered. The demo wouldn’t import properly. Then I wouldn’t be able to access my old pages (privacy policy etc). It just shows blank. I do not like hurting anyone’s means of putting food in the table by giving low star ratings but you should figure out what the issue is and if it is widespread problem. Since I can’t wait, I will be purchasing another theme. All imported dummy pages including homepage were BLANK. Take care.
Hello! Could you please provide a link to your support request at https://support.dream-theme.com/ ? Talking about our working schedule, it’s posted on the theme description page: Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0), (usually) within 24h, in the order, they were received.
Hi,
Thanks for the heads-up.
This isn’t a common problem. Based on your description, it sounds like an internal server error is causing the blank page.
If you’d like, our support team can troubleshoot this issue for you.
Alternatively, if you prefer a refund, I’m more than happy to approve it. Please make sure to deregister and remove the theme from your server before submitting the refund request.
Cheers!
Miroslav
(Co-founder, Dream-Theme)
Hi,
Can I disable and remove the “The7 Demo Content” plugin? I just get a new customer using this theme. This plugin is active but I think it is not necessary anymore. The site design is already finished.
Please, let me know. thanks.
Hello! Current theme version doesn’t require this plugin. You can remove it.
Pre-sale question:
We have a new customer using this Theme. We see a plugin which needs an update: “The7 Post Types”. Is this plugin included in the package? Was it renamed to “The7 Elements”?
Please, let me know. Thanks. Walter.
Will I be able to download this plugin manually If we buy a licence?
Hello Walter! Yes, you are right – it’s renamed now. All plugins updates are available under The7 -> Plugins. They don’t come inside of a theme package.
I received an email notification back on April 12th that says the following:
[My Website Name] Important Notice (Apr 12, 2024)
All bundled plugins have been updated to the latest versions. Please update your software as soon as possible, as vulnerabilities have been discovered in previous versions of WPBakery Page Builder and Slider Revolution.
By chance does your theme happen to send notifications similar to this under such conditions? I’ve ruled out it coming from anywhere else.
Hello! Yes, could you please update your WPBakery version. And sorry for the inconveniences – I will ask our team to add more comprehensive email title, so that it doesn’t look incognito
Hi,
I’d like to clarify that the message was sent by your WordPress instance using the same mechanism that sends WordPress core update notifications (if you have this feature enabled). If you prefer not to receive these emails in the future, you can disable the “Allow to send critical alerts by email” setting in your WP-admin > The7 > My The7. HOWEVER, we strongly recommend keeping it enabled, as we only initiate these alerts in exceptional cases.
Hello, I dont see where to change the team position from. When I go to edit team template from elementor. I see its calling it from somewhere but when I go to team members in dashboard and edit or add a new team member there is no where to put there position from. Please help
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Is your theme compatible with GTranslate plugin?
Hello! The plugin is not officially tested with the theme, and we can’t guarantee its compatibility. But we saw this plugin working on our buyers’ websites. Important: they had to exclude this plugin JS from caching: https://support.dream-theme.com/knowledgebase/fast-velocity-minify-settings/ – Fig. 8
